XML 32 R28.htm IDEA: XBRL DOCUMENT

RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES)

3 Months Ended

Mar. 31, 2013

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

			Three Months Ended March 31,
			2013		2012
Reduction in force
	Customer Management Services		$	694	$	1,855
	Customer Growth Services			-		103
	Customer Technology Services			-		-
	Customer Strategy Services			157		-
		Total	$	851	$	1,958

Schedule of Restructuring Liability Rollforward

		Closure of Delivery Centers		Reduction in Force		Total

Balance as of December 31, 2012		$	-	$	4,079	$	4,079
	Expense		-		851		851
	Payments		-		(2,120)		(2,120)
	Changes in estimates		-		-		-
Balance as of March 31, 2013		$	-	$	2,810	$	2,810

- Definition

Tabular disclosure of restructuring and related costs by type of restructuring including the description of the restructuring costs, such as the expected cost; the costs incurred during the period; the cumulative costs incurred as of the balance sheet date; the income statement caption within which the restructuring charges recognized for the period are included; and changes to an entity's restructuring reserve that occurred during the period associated with the exit from or disposal of business activities or restructurings for each major type of cost.

+ References+ Details

- Definition

Tabular disclosure of an entity's restructuring reserve that occurred during the period associated with the exit from or disposal of business activities or restructurings for each major type of cost. This element may also include a description of any reversal and other adjustment made during the period to the amount of an accrued liability for restructuring activities. This element may be used to encapsulate the roll forward presentations of an entity's restructuring reserve by type of cost and in total, and explanation of changes that occurred in the period.

+ References+ Details