SEGMENT INFORMATION (TABLES)

3 Months Ended

Mar. 31, 2013

Schedule of Segment Selected Financial Data

Quarter Ended March 31, 2013
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	222,889	$	(307)	$	222,582	$	7,862	$	20,731
Customer Growth Services			22,856		-		22,856		697		1,276
Customer Technology Services			33,646		(84)		33,562		1,516		2,898
Customer Strategy Services			9,930		(547)		9,383		480		(1,907)
	Total	$	289,321	$	(938)	$	288,383	$	10,555	$	22,998

Quarter Ended March 31, 2012
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	234,876	$	-	$	234,876	$	8,160	$	16,707
Customer Growth Services			22,764		-		22,764		800		(2,130)
Customer Technology Services			26,199		(647)		25,552		805		3,679
Customer Strategy Services			10,363		(901)		9,462		351		494
	Total	$	294,202	$	(1,548)	$	292,654	$	10,116	$	18,750

			Three Months Ended March 31,
			2013		2012
Capital Expenditures
	Customer Management Services		$	2,286	$	5,262
	Customer Growth Services			316		546
	Customer Technology Services			1,328		539
	Customer Strategy Services			175		137
		Total	$	4,105	$	6,484

			March 31, 2013		December 31, 2012
Total Assets
	Customer Management Services		$	588,076	$	588,627
	Customer Growth Services			54,906		54,164
	Customer Technology Services			149,416		148,043
	Customer Strategy Services			55,097		56,339
		Total	$	847,495	$	847,173

			March 31, 2013		December 31, 2012
Goodwill
	Customer Management Services		$	20,322	$	20,288
	Customer Growth Services			24,439		24,439
	Customer Technology Services			39,069		38,591
	Customer Strategy Services			11,361		11,361
		Total	$	95,191	$	94,679

Schedule of Revenue by Geographic Area

			Three Months Ended March 31,
			2013		2012
Revenue
	United States		$	131,747	$	110,576
	Philippines			86,108		78,665
	Latin America			45,028		47,896
	Europe / Middle East / Africa			16,984		38,366
	Canada			4,290		12,953
	Asia Pacific			4,226		4,198
		Total	$	288,383	$	292,654

- Definition

Tabular disclosure of the names of foreign countries from which revenue is material and the amount of revenue from external customers attributed to those countries. An entity may also provide subtotals of geographic information about groups of countries.

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- Definition

Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss.

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