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RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES)

12 Months Ended

Dec. 31, 2012

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

				Year Ended December 31,
				2012		2011		2010
Reduction in force
	Customer Management Services		$	22,371	$	3,444	$	13,050
	Customer Growth Services			201		133		15
	Customer Technology Services			60		-		2
	Customer Strategy Services			-		-		-
		Total	$	22,632	$	3,577	$	13,067

				Year Ended December 31,
				2012		2011		2010
Facility exit charges
	Customer Management Services		$	243	$	74	$	409
	Customer Growth Services			-		-		-
	Customer Technology Services			-		-		-
	Customer Strategy Services			-		-		-
		Total	$	243	$	74	$	409

Schedule of Restructuring Liability Rollforward

			Closure of Delivery Centers		Reduction in Force		Total

Balance as of December 31, 2010		$	695	$	8,267	$	8,962
	Expense		74		3,933		4,007
	Payments		(354)		(10,192)		(10,546)
	Changes in estimates		-		(356)		(356)
Balance as of December 31, 2011			415		1,652		2,067
	Expense		618		22,632		23,250
	Payments		(658)		(20,205)		(20,863)
	Changes in estimates		(375)		-		(375)
Balance as of December 31, 2012		$	-	$	4,079	$	4,079

- Definition

Tabular disclosure of restructuring and related costs by type of restructuring including the description of the restructuring costs, such as the expected cost; the costs incurred during the period; the cumulative costs incurred as of the balance sheet date; the income statement caption within which the restructuring charges recognized for the period are included; and changes to an entity's restructuring reserve that occurred during the period associated with the exit from or disposal of business activities or restructurings for each major type of cost.

+ References+ Details

- Definition

Tabular disclosure of an entity's restructuring reserve that occurred during the period associated with the exit from or disposal of business activities or restructurings for each major type of cost. This element may also include a description of any reversal and other adjustment made during the period to the amount of an accrued liability for restructuring activities. This element may be used to encapsulate the roll forward presentations of an entity's restructuring reserve by type of cost and in total, and explanation of changes that occurred in the period.

+ References+ Details