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INCOME TAXES (TABLES)

12 Months Ended

Dec. 31, 2012

			Year Ended December 31,
		2012		2011		2010
Domestic		$	(8,336)	$	3,225	$	19,891
Foreign			82,198		88,329		62,078
	Total	$	73,862	$	91,554	$	81,969

Components of Income Tax Expense (Benefit)

				Year Ended December 31,
			2012		2011		2010
Current (benefit from) provision for
	Federal		$	(2,211)	$	(10,371)	$	9,612
	State			(1,013)		297		1,391
	Foreign			809		21,695		20,458
		Total current (benefit from) provision for		(2,415)		11,621		31,461
Deferred (benefit from) provision for
	Federal			1,215		(838)		(128)
	State			64		(44)		(17)
	Foreign			1,075		2,540		(2,885)
		Total deferred (benefit from) provision for		2,354		1,658		(3,030)
		Total (benefit from) provision for income taxes	$	(61)	$	13,279	$	28,431

Effective Income Tax Rate Reconciliation Table

				Year Ended December 31,
			2012		2011		2010
Income tax per U.S. federal statutory rate (35%)			$	25,852	$	32,044	$	28,689
	State income taxes, net of federal deduction			(345)		875		2,079
	Change in valuation allowances			(315)		(79)		5,645
	Foreign income taxes at different rates than the U.S.			(24,507)		(18,136)		(12,499)
	Foreign withholding taxes			2,876		2,177		989
	Increase to current/deferred tax assets due to
		Implementation of tax planning strategies		-		-		(4,910)
	Losses in international markets without tax benefits			4,329		1,094		964
	Nondeductible compensation under Section 162(m)			1,451		2,408		1,002
	Liabilities for uncertain tax positions			(2,988)		1,875		(2,695)
	Permanent difference related to foreign exchange gains			(13)		(45)		(46)
	(Income) losses of foreign branch operations			(4,263)		70		2,340
	Non-taxable earnings of minority interest			(213)		390		(603)
	Foreign dividend less foreign tax credits			(2,935)		(5,294)		5,344
	Increase in deferred tax liability - branch losses in UK			(1,012)		18		2,586
	Decrease (increase) to deferred tax asset - change in tax rate			946		-		(588)
	IRS settlement on prior year refund claims			-		(11,700)		-
	Canada CRA tax decision			-		8,680		-
	State income tax credits and net operating losses			709		-		-
	Other			367		(1,098)		134
Income tax per effective tax rate			$	(61)	$	13,279	$	28,431

Schedule of Deferred Tax Assets and Liabilities

			Year Ended December 31,
			2012		2011
Deferred tax assets, gross
	Accrued workers compensation, deferred compensation
		and employee benefits	$	5,363	$	4,720
	Allowance for doubtful accounts, insurance and other accruals			5,787		6,017
	Depreciation and amortization			4,366		8,377
	Amortization of deferred rent liabilities			1,586		1,472
	Net operating losses			21,637		15,932
	Equity compensation			6,174		7,389
	Customer acquisition and deferred revenue accruals			13,542		10,252
	Federal and state tax credits, net			17,545		15,965
	Unrealized losses on derivatives			-		2,679
	Other			13,420		11,284
		Total deferred tax assets, gross		89,420		84,087
	Valuation allowances			(20,909)		(16,555)
		Total deferred tax assets, net		68,511		67,532
Deferred tax liabilities
	Long-term lease obligations			10		(23)
	Unrealized gains on derivatives			(7,464)		-
	Contract acquisition costs			(7,847)		(6,015)
	Future losses in UK			(3,559)		(4,571)
	Other			(3,423)		(5,349)
		Total deferred tax liabilities		(22,283)		(15,958)
		Net deferred tax assets	$	46,228	$	51,574

Expiration of Net Operating Loss Carryforwards

2013		$	390
2014			4,396
2015			5,723
2016			1,351
After 2016			19,036
No expiration			20,531
	Total	$	51,427

Reserve for Uncertain Tax Positions Rollforward

Balance as of December 31, 2009		$	22,032
	Additions for current year tax positions		28
	Reductions in prior year tax positions		(13,025)
Balance as of December 31, 2010			9,035
	Additions for current year tax positions		2,202
	Reductions in prior year tax positions		(8,502)
Balance as of December 31, 2011			2,735
	Additions for current year tax positions		369
	Reductions in prior year tax positions		(2,746)
Balance as of December 31, 2012		$	358

Jurisdictions Open to Income Tax Examination

Tax Jurisdiction	Tax Year Ended
United States	2009 to present
Argentina	2007 to present
Australia	2008 to present
Brazil	2007 to present
Canada	2005 to present
Mexico	2007 to present
Philippines	2010 to present
Spain	2008 to present

Valuation Allowance Rollforward

			Year Ended December 31,
		2012		2011		2010
Beginning balance		$	16,555	$	22,636	$	20,363
Additions of deferred income tax expense			5,560		1,402		3,661
Reductions of deferred income tax expense			(1,206)		(7,483)		(1,388)
	Ending balance	$	20,909	$	16,555	$	22,636

- Definition

Tabular disclosure of tax positions taken in the tax returns filed or to be filed for which it is more likely than not that the tax position will not be sustained upon examination by taxing authorities (i.e., uncertain tax positions) and other types of income tax contingencies, including: (1) the policy on classification of interest and penalties; (2) a tabular reconciliation of the total amounts of unrecognized tax benefits at the beginning and end of the period; the total amount(s) of: (3) unrecognized tax benefits that, if recognized, would affect the effective tax rate, and (4) interest and penalties recognized in each of the income statement and balance sheet; (5) for positions for which it is reasonably possible that the total amounts unrecognized will significantly change within 12 months of the reporting date the: (i) nature of the uncertainty, (ii) nature of the event that could occur that would cause the change, and (iii) an estimate of the range of the reasonably possible change or a statement that an estimate of the range cannot be made; and (6) a description of tax years that remain subject to examination by major tax jurisdictions.

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- Definition

Tabular disclosure of income tax examinations that an enterprise is currently subject to or that have been completed in the current period typically including a description of the examination, the jurisdiction conducting the examination, the tax year(s) under examination, the likelihood of an unfavorable settlement, the range of possible losses, the liability recorded, the increase or decrease in the liability from the prior period, and any penalties and interest that have been recorded.

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