Consolidated Statements of Comprehensive Income (USD $) In Thousands, except Per Share data, unless otherwise specified	12 Months Ended
	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2010
Consolidated Statements of Comprehensive Income
Revenue	$ 1,162,981	$ 1,179,388	$ 1,094,906
Operating expenses
Cost of services (exclusive of depreciation and amortization presented separately below)	834,803	848,362	789,697
Selling, general and administrative	182,634	188,802	165,812
Depreciation and amortization	41,166	44,889	50,218
Restructuring charges, net	22,875	3,651	13,476
Impairment losses	2,958	230	1,958
Total operating expenses	1,084,436	1,085,934	1,021,161
Income from operations	78,545	93,454	73,745
Other income (expense)
Interest income	2,978	3,064	2,129
Interest expense	(6,696)	(5,118)	(3,161)
Other income (expense), net	(965)	154	9,256
Total other income (expense)	(4,683)	(1,900)	8,224
Income before income taxes	73,862	91,554	81,969
Benefit from (provision for) income taxes	61	(13,279)	(28,431)
Net income	73,923	78,275	53,538
Net income attributable to noncontrolling interest	(3,908)	(4,101)	(3,664)
Net income attributable to TeleTech stockholders	70,015	74,174	49,874
Other comprehensive income (loss)
Foreign currency translation adjustments	12,648	(12,596)	8,080
Derivative valuation, gross	25,266	(21,337)	4,583
Derivative valuation, tax effect	9,855	(8,395)	1,960
Other, net of tax	(527)	655	792
Total other comprehensive income (loss)	28,586	(26,193)	9,911
Total comprehensive income	102,509	52,082	63,449
Comprehensive income attributable to noncontrolling interest	4,039	3,716	3,754
Comprehensive income attributable to TeleTech stockholders	$ 98,470	$ 48,366	$ 59,695
Weighted average shares outstanding
Basic	54,738	56,669	60,361
Diluted	55,540	57,963	61,792
Net income per share attributable to TeleTech stockholders
Basic	$ 1.28	$ 1.31	$ 0.83
Diluted	$ 1.26	$ 1.28	$ 0.81