ACCOUNTS RECEIVABLE AND SIGNIFICANT CLIENTS

12 Months Ended

Dec. 31, 2012

ACCOUNTS RECEIVABLE AND SIGNIFICANT CLIENTS [Abstract]

ACCOUNTS RECEIVABLE AND SIGNIFICANT CLIENTS

(4)ACCOUNTS RECEIVABLE AND SIGNIFICANT CLIENTS

Accounts receivable, net in the accompanying Consolidated Balance Sheets consists of the following (amounts in thousands):

		December 31,
		2012		2011
Accounts receivable		$	254,841	$	247,195
Less: Allowance for doubtful accounts			(3,635)		(3,559)
	Accounts receivable, net	$	251,206	$	243,636

Activity in the Company's Allowance for doubtful accounts consists of the following (amounts in thousands):

		December 31,
		2012		2011		2010
Balance, beginning of year		$	3,559	$	6,306	$	5,580
	Provision for doubtful accounts		368		363		600
	Uncollectible receivables written-off		(209)		(2,868)		(67)
	Effect of foreign currency		(83)		(242)		193
Balance, end of year		$	3,635	$	3,559	$	6,306

Significant Clients

The Company had one client that contributed in excess of 10% of total revenue in the year ended December 31, 2012. This client operates in the communications industry and is included in the Customer Management Services segment. The Company did not have any clients that contributed in excess of 10% of total revenue in the years ended 2011or 2010. The revenue from this client as a percentage of total revenue was as follows:

	Year Ended December 31,
	2012		2011		2010
Telecommunications client		10%		9%		8%

Accounts receivable from this client was as follows (amounts in thousands):
	Year Ended December 31,
	2012		2011		2010
Telecommunications client	$	25,471	$	19,093	$	27,827

The loss of one or more of its significant clients could have a material adverse effect on the Company's business, operating results, or financial condition. The Company does not require collateral from its clients. To limit the Company's credit risk, management performs periodic credit evaluations of its clients and maintains allowances for uncollectible accounts and may require pre-payment for services. Although the Company is impacted by economic conditions in various industry segments, management does not believe significant credit risk exists as of December 31, 2012.