GOODWILL (GOODWILL ROLLFORWARD) (DETAILS) (USD $) In Thousands, unless otherwise specified	9 Months Ended
Sep. 30, 2012
Goodwill [Line Items]
December 31, 2011	$ 70,844
Acquisitions	1,579
Impairments	0
Effect of Foreign Currency	(269)
September 30, 2012	72,154
Customer Management Services
Goodwill [Line Items]
December 31, 2011	20,594
Acquisitions	0
Impairments	0
Effect of Foreign Currency	(269)
September 30, 2012	20,325
Customer Growth Services
Goodwill [Line Items]
December 31, 2011	24,439
Acquisitions	0
Impairments	0
Effect of Foreign Currency	0
September 30, 2012	24,439
Customer Technology Services
Goodwill [Line Items]
December 31, 2011	18,516
Acquisitions	1,132
Impairments	0
Effect of Foreign Currency	0
September 30, 2012	19,648
Customer Strategy Services
Goodwill [Line Items]
December 31, 2011	7,295
Acquisitions	447
Impairments	0
Effect of Foreign Currency	0
September 30, 2012	$ 7,742

Carrying amount as of the balance sheet date, which is the cumulative amount paid and (if applicable) the fair value of any noncontrolling interest in the acquiree, adjusted for any amortization recognized prior to the adoption of any changes in generally accepted accounting principles (as applicable) and for any impairment charges, in excess of the fair value of net assets acquired in one or more business combination transactions.

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+ Details

- Definition

The aggregate amount of goodwill acquired in the period and allocated to the reportable segment. The value is stated at fair value based on the purchase price allocation.

+ References+ Details

- Definition

Loss recognized during the period that results from the write-down of goodwill after comparing the implied fair value of reporting unit goodwill with the carrying amount of that goodwill. Goodwill is assessed at least annually for impairment.

+ References

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+ Details