RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES)

9 Months Ended

Sep. 30, 2012

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

			Three Months Ended September 30,				Nine Months Ended September 30,
			2012		2011		2012		2011
Reduction in force
	Customer Management Services		$	2,620	$	1,355	$	20,072	$	1,920
	Customer Growth Services			67		11		202		121
	Customer Technology Services			-		-		56		-
	Customer Strategy Services			-		-		-		-
	Corporate			58		185		570		185
		Total	$	2,745	$	1,551	$	20,900	$	2,226

			Three Months Ended September 30,				Nine Months Ended September 30,
			2012		2011		2012		2011
Facility exit charges
	Customer Management Services		$	(305)	$	65	$	(206)	$	72
	Customer Growth Services			-		-		-		-
	Customer Technology Services			-		-		-		-
	Customer Strategy Services			-		-		-		-
	Corporate			-		-		-		-
		Total	$	(305)	$	65	$	(206)	$	72

Schedule of Restructuring Liability Rollforward

		Closure of Delivery Centers		Reduction in Force		Total

Balance as of December 31, 2011		$	415	$	1,652	$	2,067
	Expense		169		20,900		21,069
	Payments		(209)		(17,635)		(17,844)
	Reversals		(375)		-		(375)
Balance as of September 30, 2012		$	-	$	4,917	$	4,917

- Definition

Tabular disclosure of restructuring and related costs by type of restructuring including the description of the restructuring costs, such as the expected cost; the costs incurred during the period; the cumulative costs incurred as of the balance sheet date; the income statement caption within which the restructuring charges recognized for the period are included; and changes to an entity's restructuring reserve that occurred during the period associated with the exit from or disposal of business activities or restructurings for each major type of cost.

+ References+ Details

- Definition

Tabular disclosure of an entity's restructuring reserve that occurred during the period associated with the exit from or disposal of business activities or restructurings for each major type of cost. This element may also include a description of any reversal and other adjustment made during the period to the amount of an accrued liability for restructuring activities. This element may be used to encapsulate the roll forward presentations of an entity's restructuring reserve by type of cost and in total, and explanation of changes that occurred in the period.

+ References+ Details