SEGMENT INFORMATION (TABLES)

9 Months Ended

Sep. 30, 2012

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

Three Months Ended September 30, 2012
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	224,041	$	-	$	224,041	$	5,667	$	47,181
Customer Growth Services			28,200		-		28,200		862		5,818
Customer Technology Services			25,219		(2,876)		22,343		774		3,272
Customer Strategy Services			11,913		(229)		11,684		351		824
	Total segments		289,373		(3,105)		286,268		7,654		57,095
Corporate			-		-		-		3,041		(29,734)
	Total	$	289,373	$	(3,105)	$	286,268	$	10,695	$	27,361
Three Months Ended September 30, 2011
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	248,690	$	-	$	248,690	$	7,043	$	43,385
Customer Growth Services			25,793		-		25,793		695		5,020
Customer Technology Services			23,401		(525)		22,876		1,130		4,289
Customer Strategy Services			6,876		-		6,876		176		(322)
	Total segments		304,760		(525)		304,235		9,044		52,372
Corporate			-		-		-		2,763		(25,800)
	Total	$	304,760	$	(525)	$	304,235	$	11,807	$	26,572
Nine Months Ended September 30, 2012
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	688,317	$	-	$	688,317	$	17,697	$	120,797
Customer Growth Services			75,373		-		75,373		2,059		11,108
Customer Technology Services			76,571		(3,719)		72,852		2,239		11,734
Customer Strategy Services			32,623		(1,445)		31,178		1,040		1,671
	Total segments		872,884		(5,164)		867,720		23,035		145,310
Corporate			-		-		-		8,005		(92,753)
	Total	$	872,884	$	(5,164)	$	867,720	$	31,040	$	52,557
Nine Months Ended September 30, 2011
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	742,969	$	-	$	742,969	$	22,779	$	141,223
Customer Growth Services			71,419		-		71,419		2,247		12,596
Customer Technology Services			39,718		(525)		39,193		1,647		10,158
Customer Strategy Services			25,269		-		25,269		783		1,450
	Total segments		879,375		(525)		878,850		27,456		165,427
Corporate			-		-		-		7,372		(92,736)
	Total	$	879,375	$	(525)	$	878,850	$	34,828	$	72,691

			Three Months Ended September 30,				Nine Months Ended September 30,
			2012		2011		2012		2011
Capital Expenditures
	Customer Management Services		$	4,483	$	4,236	$	17,465	$	11,315
	Customer Growth Services			1,940		978		2,833		1,178
	Customer Technology Services			842		1,027		1,543		1,142
	Customer Strategy Services			113		88		197		226
	Corporate			8,403		2,475		11,221		7,305
		Total	$	15,781	$	8,804	$	33,259	$	21,166
			September 30, 2012		December 31, 2011
Total Assets
	Customer Management Services		$	497,746	$	479,818
	Customer Growth Services			49,700		50,950
	Customer Technology Services			89,212		70,745
	Customer Strategy Services			49,840		42,882
	Corporate			119,106		102,583
		Total	$	805,604	$	746,978
			September 30, 2012		December 31, 2011
Goodwill
	Customer Management Services		$	20,325	$	20,594
	Customer Growth Services			24,439		24,439
	Customer Technology Services			19,648		18,516
	Customer Strategy Services			7,742		7,295
		Total	$	72,154	$	70,844

Schedule of Revenue by Geographic Area

			Three Months Ended September 30,				Nine Months Ended September 30,
			2012		2011		2012		2011
Revenue
	United States		$	119,572	$	110,122	$	342,005	$	288,935
	Philippines			83,299		86,957		245,301		255,983
	Latin America			47,914		51,188		142,069		159,852
	Europe / Middle East / Africa			22,164		39,031		93,614		122,802
	Canada			8,364		12,829		31,605		38,674
	Asia Pacific			4,955		4,108		13,126		12,604
		Total	$	286,268	$	304,235	$	867,720	$	878,850