RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES)

6 Months Ended

Jun. 30, 2012

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

			Three Months Ended June 30,				Six Months Ended June 30,
			2012		2011		2012		2011
Reduction in force
	Customer Management Services		$	15,909	$	(57)	$	17,453	$	565
	Customer Growth Services			32		-		135		110
	Customer Technology Services			56		-		56		-
	Customer Strategy Services			-		-		-		-
	Corporate			200		-		511		-
		Total	$	16,197	$	(57)	$	18,155	$	675

			Three Months Ended June 30,				Six Months Ended June 30,
			2012		2011		2012		2011
Facility exit charges
	Customer Management Services		$	99	$	-	$	99	$	7
	Customer Growth Services			-		-		-		-
	Customer Technology Services			-		-		-		-
	Customer Strategy Services			-		-		-		-
	Corporate			-		-		-		-
		Total	$	99	$	-	$	99	$	7

Schedule of Restructuring Liability Rollforward

		Closure of Delivery Centers		Reduction in Force		Total

Balance as of December 31, 2011		$	415	$	1,652	$	2,067
	Expense		99		18,155		18,254
	Payments		(139)		(3,269)		(3,408)
	Reversals		-		-		-
Balance as of June 30, 2012		$	375	$	16,538	$	16,913

- Definition

Tabular disclosure of restructuring and related costs by type of restructuring including the description of the restructuring costs, such as the expected cost; the costs incurred during the period; the cumulative costs incurred as of the balance sheet date; the income statement caption within which the restructuring charges recognized for the period are included; and changes to an entity's restructuring reserve that occurred during the period associated with the exit from or disposal of business activities or restructurings for each major type of cost.

+ References+ Details

- Definition

Tabular disclosure of an entity's restructuring reserve that occurred during the period associated with the exit from or disposal of business activities or restructurings for each major type of cost. This element may also include a description of any reversal and other adjustment made during the period to the amount of an accrued liability for restructuring activities. This element may be used to encapsulate the roll forward presentations of an entity's restructuring reserve by type of cost and in total, and explanation of changes that occurred in the period.

+ References+ Details