SEGMENT INFORMATION (TABLES)

6 Months Ended

Jun. 30, 2012

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

Three Months Ended June 30, 2012
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	229,401	$	-	$	229,401	$	5,890	$	28,563
Customer Growth Services			24,409		-		24,409		631		4,212
Customer Technology Services			25,578		(622)		24,956		678		4,103
Customer Strategy Services			10,347		(315)		10,032		341		316
	Total segments		289,735		(937)		288,798		7,540		37,194
Corporate			-		-		-		2,689		(30,748)
	Total	$	289,735	$	(937)	$	288,798	$	10,229	$	6,446
Three Months Ended June 30, 2011
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	248,207	$	-	$	248,207	$	7,305	$	49,588
Customer Growth Services			23,483		-		23,483		766		4,594
Customer Technology Services			11,660		-		11,660		448		3,156
Customer Strategy Services			10,286		-		10,286		309		1,309
	Total segments		293,636		-		293,636		8,828		58,647
Corporate			-		-		-		2,595		(34,018)
	Total	$	293,636	$	-	$	293,636	$	11,423	$	24,629
Six Months Ended June 30, 2012
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	464,277	$	-	$	464,277	$	12,030	$	74,269
Customer Growth Services			47,173		-		47,173		1,196		5,291
Customer Technology Services			52,062		(1,553)		50,509		1,465		7,808
Customer Strategy Services			20,709		(1,216)		19,493		690		847
	Total segments		584,221		(2,769)		581,452		15,381		88,215
Corporate			-		-		-		4,964		(63,019)
	Total	$	584,221	$	(2,769)	$	581,452	$	20,345	$	25,196
Six Months Ended June 30, 2011
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	494,280	$	-	$	494,280	$	15,736	$	97,839
Customer Growth Services			45,626		-		45,626		1,552		7,576
Customer Technology Services			16,317		-		16,317		517		5,868
Customer Strategy Services			18,392		-		18,392		607		1,773
	Total segments		574,615		-		574,615		18,412		113,056
Corporate			-		-		-		4,609		(66,937)
	Total	$	574,615	$	-	$	574,615	$	23,021	$	46,119

			Three Months Ended June 30,				Six Months Ended June 30,
			2012		2011		2012		2011
Capital Expenditures
	Customer Management Services		$	7,336	$	4,958	$	12,982	$	7,079
	Customer Growth Services			524		94		893		200
	Customer Technology Services			375		45		701		115
	Customer Strategy Services			18		-		84		138
	Corporate			2,741		3,395		2,818		4,830
		Total	$	10,994	$	8,492	$	17,478	$	12,362
			June 30, 2012		December 31, 2011
Total Assets
	Customer Management Services		$	496,401	$	479,818
	Customer Growth Services			46,241		50,950
	Customer Technology Services			77,865		70,745
	Customer Strategy Services			50,339		42,882
	Corporate			114,106		102,583
		Total	$	784,952	$	746,978
			June 30, 2012		December 31, 2011
Goodwill
	Customer Management Services		$	20,228	$	20,594
	Customer Growth Services			24,439		24,439
	Customer Technology Services			19,648		18,516
	Customer Strategy Services			7,742		7,295
		Total	$	72,057	$	70,844

Schedule of Revenue by Geographic Area

			Three Months Ended June 30,				Six Months Ended June 30,
			2012		2011		2012		2011
Revenue
	United States		$	111,857	$	94,184	$	222,433	$	178,813
	Philippines			83,336		85,519		162,002		169,026
	Latin America			46,259		53,066		94,155		108,664
	Europe / Middle East / Africa			33,085		44,013		71,450		83,771
	Canada			10,288		13,047		23,241		25,845
	Asia Pacific			3,973		3,807		8,171		8,496
		Total	$	288,798	$	293,636	$	581,452	$	574,615