NET INCOME PER SHARE

6 Months Ended

Jun. 30, 2012

Net income per share attributable to TeleTech stockholders

NET INCOME PER SHARE

(12)       NET INCOME PER SHARE

The following table sets forth the computation of basic and diluted shares for the periods indicated (amounts in thousands):

				Three Months Ended June 30,		Six Months Ended June 30,
				2012	2011	2012	2011
Shares used in basic earnings per share calculation				55,125	56,713	55,809	56,949
	Effect of dilutive securities:
		Stock options		359	832	379	891
		Restricted stock units		228	429	370	536
		Performance-based restricted stock units		-	-	-	-
			Total effects of dilutive securities	587	1,261	749	1,427
Shares used in dilutive earnings per share calculation				55,712	57,974	56,558	58,376

For the three months ended June 30, 2012 and 2011, options to purchase 0.1 million and 0.1 million shares of common stock, respectively, were outstanding, but not included in the computation of diluted net income per share because the exercise price exceeded the value of the shares and the effect would have been anti–dilutive. For the six months ended June 30, 2012 and 2011, options to purchase 0.1 million and 0.1 million shares of common stock, respectively, were outstanding, but not included in the computation of diluted net income per share because the effect would have been anti-dilutive. For the three months ended June 30, 2012 and 2011, restricted stock units (“RSUs”) of 1.3 million and 0.6 million, respectively, were outstanding, but not included in the computation of diluted net income per share because the effect would have been anti-dilutive.For the six months ended June 30, 2012 and 2011, RSUs of 1.0 million and 0.6 million, respectively, were outstanding, but not included in the computation of diluted net income per share because the effect would have been anti-dilutive.