SEGMENT INFORMATION

6 Months Ended

Jun. 30, 2012

SEGMENT INFORMATION [ABSTRACT]

SEGMENT INFORMATION

(3)       SEGMENT INFORMATION

Effective January 1, 2012, the Company completed certain changes focused on streamlining the organization to more closely align the Company's reporting structure with its products and services and toincrease management accountability. Beginning in the first quarter of 2012, the Company will now report the following four segments:

• the Customer Management Services segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment;
• the Customer Growth Services segment includes the technology-enabled sales and marketing business;
• the Customer Technology Services segment includes the hosted and managed technology offerings, including certain acquired assets of eLoyalty; and
• the Customer Strategy Services segment includes the customer experience strategy and data analytics offerings.

TeleTech revised previously reported segment information to conform to its new segments in effect as of January 1, 2012.

All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (amounts in thousands):

Three Months Ended June 30, 2012
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	229,401	$	-	$	229,401	$	5,890	$	28,563
Customer Growth Services			24,409		-		24,409		631		4,212
Customer Technology Services			25,578		(622)		24,956		678		4,103
Customer Strategy Services			10,347		(315)		10,032		341		316
	Total segments		289,735		(937)		288,798		7,540		37,194
Corporate			-		-		-		2,689		(30,748)
	Total	$	289,735	$	(937)	$	288,798	$	10,229	$	6,446
Three Months Ended June 30, 2011
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	248,207	$	-	$	248,207	$	7,305	$	49,588
Customer Growth Services			23,483		-		23,483		766		4,594
Customer Technology Services			11,660		-		11,660		448		3,156
Customer Strategy Services			10,286		-		10,286		309		1,309
	Total segments		293,636		-		293,636		8,828		58,647
Corporate			-		-		-		2,595		(34,018)
	Total	$	293,636	$	-	$	293,636	$	11,423	$	24,629
Six Months Ended June 30, 2012
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	464,277	$	-	$	464,277	$	12,030	$	74,269
Customer Growth Services			47,173		-		47,173		1,196		5,291
Customer Technology Services			52,062		(1,553)		50,509		1,465		7,808
Customer Strategy Services			20,709		(1,216)		19,493		690		847
	Total segments		584,221		(2,769)		581,452		15,381		88,215
Corporate			-		-		-		4,964		(63,019)
	Total	$	584,221	$	(2,769)	$	581,452	$	20,345	$	25,196
Six Months Ended June 30, 2011
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	494,280	$	-	$	494,280	$	15,736	$	97,839
Customer Growth Services			45,626		-		45,626		1,552		7,576
Customer Technology Services			16,317		-		16,317		517		5,868
Customer Strategy Services			18,392		-		18,392		607		1,773
	Total segments		574,615		-		574,615		18,412		113,056
Corporate			-		-		-		4,609		(66,937)
	Total	$	574,615	$	-	$	574,615	$	23,021	$	46,119

			Three Months Ended June 30,				Six Months Ended June 30,
			2012		2011		2012		2011
Capital Expenditures
	Customer Management Services		$	7,336	$	4,958	$	12,982	$	7,079
	Customer Growth Services			524		94		893		200
	Customer Technology Services			375		45		701		115
	Customer Strategy Services			18		-		84		138
	Corporate			2,741		3,395		2,818		4,830
		Total	$	10,994	$	8,492	$	17,478	$	12,362
			June 30, 2012		December 31, 2011
Total Assets
	Customer Management Services		$	496,401	$	479,818
	Customer Growth Services			46,241		50,950
	Customer Technology Services			77,865		70,745
	Customer Strategy Services			50,339		42,882
	Corporate			114,106		102,583
		Total	$	784,952	$	746,978
			June 30, 2012		December 31, 2011
Goodwill
	Customer Management Services		$	20,228	$	20,594
	Customer Growth Services			24,439		24,439
	Customer Technology Services			19,648		18,516
	Customer Strategy Services			7,742		7,295
		Total	$	72,057	$	70,844

The following table presents revenue based upon the geographic location where the services are provided (amounts in thousands):

			Three Months Ended June 30,				Six Months Ended June 30,
			2012		2011		2012		2011
Revenue
	United States		$	111,857	$	94,184	$	222,433	$	178,813
	Philippines			83,336		85,519		162,002		169,026
	Latin America			46,259		53,066		94,155		108,664
	Europe / Middle East / Africa			33,085		44,013		71,450		83,771
	Canada			10,288		13,047		23,241		25,845
	Asia Pacific			3,973		3,807		8,171		8,496
		Total	$	288,798	$	293,636	$	581,452	$	574,615