SEGMENT INFORMATION

3 Months Ended

Mar. 31, 2012

SEGMENT INFORMATION [Abstract]

SEGMENT INFORMATION

(3)       SEGMENT INFORMATION

Effective January 1, 2012, the Company completed certain changes focused on streamlining the organization to more closely align the Company's reporting structure with its products and services and toincrease management accountability. Beginning in the first quarter of 2012, the Company will now report the following four segments:

• the Customer Management Services segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment;
• the Customer Growth Services segment includes the technology-enabled sales and marketing business;
• the Customer Technology Services segment includes the hosted and managed technology offerings, including certain acquired assets of eLoyalty; and
• the Customer Strategy Services segment includes the customer experience strategy and data analytics offerings.

TeleTech revised previously reported segment information to conform to its new segments in effect as of January 1, 2012.

All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (amounts in thousands):

Q1 2012
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	234,876	$	-	$	234,876	$	6,140	$	45,422
Customer Growth Services			22,764		-		22,764		565		1,079
Customer Technology Services			26,484		(931)		25,553		787		3,635
Customer Strategy Services			10,362		(901)		9,461		350		885
	Total segments		294,486		(1,832)		292,654		7,842		51,021
Corporate			-		-		-		2,274		(32,271)
	Total	$	294,486	$	(1,832)	$	292,654	$	10,116	$	18,750
Q1 2011
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	246,073	$	-	$	246,073	$	8,431	$	48,251
Customer Growth Services			22,143		-		22,143		785		2,982
Customer Technology Services			4,657		-		4,657		69		2,712
Customer Strategy Services			8,106		-		8,106		299		463
	Total segments		280,979		-		280,979		9,584		54,408
Corporate			-		-		-		2,014		(32,918)
	Total	$	280,979	$	-	$	280,979	$	11,598	$	21,490

			Three Months Ended March 31,
			2012		2011
Capital Expenditures
	Customer Management Services		$	2,178	$	2,121
	Customer Growth Services			369		106
	Customer Technology Services			326		70
	Customer Strategy Services			66		138
	Corporate			3,545		1,435
		Total	$	6,484	$	3,870
			March 31, 2012		December 31, 2011
Total Assets
	Customer Management Services		$	479,624	$	479,818
	Customer Growth Services			46,388		50,950
	Customer Technology Services			82,442		70,745
	Customer Strategy Services			50,340		42,882
	Corporate			112,321		102,583
		Total	$	771,115	$	746,978
			March 31, 2012		December 31, 2011
Goodwill
	Customer Management Services		$	20,691	$	20,594
	Customer Growth Services			24,439		24,439
	Customer Technology Services			19,648		18,516
	Customer Strategy Services			9,291		7,295
		Total	$	74,069	$	70,844

The following table presents revenue based upon the geographic location where the services are provided (amounts in thousands):

			Three Months Ended March 31,
			2012		2011
Revenue
	United States		$	110,576	$	84,629
	Philippines			78,665		83,507
	Latin America			47,896		55,598
	Europe / Middle East / Africa			38,366		39,758
	Canada			12,953		12,798
	Asia Pacific			4,198		4,689
		Total	$	292,654	$	280,979