SEGMENT INFORMATION

12 Months Ended

Dec. 31, 2011

SEGMENT INFORMATION [Abstract]

SEGMENT INFORMATION

(3)SEGMENT INFORMATION

The Company's BPO business provides outsourced business process, consulting, technology services and customer management services for a variety of industries through global delivery centers and represents 100% of total annual revenue. The Company's North American BPO segment is comprised of sales to all clients based in North America (encompassing the U.S. and Canada), while the Company's International BPO segment is comprised of sales to clients based in countries outside of North America.

The Company allocates to each segment its portion of corporate operating expenses. All inter– company transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (amounts in thousands):

			As of and for the
			Year Ended December 31,
			2011		2010		2009
Revenue
North American BPO		$	832,414	$	824,265	$	886,738
International BPO			346,974		270,641		281,177
	Total	$	1,179,388	$	1,094,906	$	1,167,915
Depreciation and amortization
North American BPO		$	33,347	$	38,652	$	39,603
International BPO			11,542		11,566		17,388
	Total	$	44,889	$	50,218	$	56,991
Income (loss) from operations
North American BPO		$	82,695	$	83,762	$	111,497
International BPO			10,759		(10,017)		(10,788)
	Total	$	93,454	$	73,745	$	100,709
Capital expenditures
North American BPO		$	25,564	$	19,899	$	22,892
International BPO			13,103		6,901		2,081
	Total	$	38,667	$	26,800	$	24,973
Assets
North American BPO		$	482,828	$	417,632	$	450,434
International BPO			264,150		242,991		189,733
	Total	$	746,978	$	660,623	$	640,167
Goodwill
North American BPO		$	54,401	$	35,885	$	35,885
International BPO			16,443		16,822		9,365
	Total	$	70,844	$	52,707	$	45,250

The following tables present certain financial data based upon the geographic location where the services are provided (amounts in thousands):

		As of and for the
		Year Ended December 31,
		2011		2010		2009
Revenue
United States	$	405,424	$	406,652	$	411,438
Philippines		336,710		292,726		309,793
Latin America		206,986		203,420		200,486
Europe / Middle East / Africa		161,782		120,643		138,290
Canada		51,186		52,396		82,500
Asia Pacific		17,300		19,069		25,408
Total	$	1,179,388	$	1,094,906	$	1,167,915
Property, plant and equipment, gross
United States	$	280,469	$	274,335	$	260,243
Philippines		100,048		88,513		79,898
Latin America		81,070		88,984		85,662
Europe / Middle East / Africa		20,186		25,261		24,517
Canada		25,788		29,697		43,408
Asia Pacific		27,630		27,100		24,610
Total	$	535,191	$	533,890	$	518,338
Other long-term assets
United States	$	41,889	$	14,417	$	15,127
Philippines		3,852		2,906		2,042
Latin America		1,048		1,143		1,107
Europe / Middle East / Africa		13,686		17,241		1,384
Canada		212		113		164
Asia Pacific		1,466		1,626		1,147
Total	$	62,153	$	37,446	$	20,971