SEGMENT INFORMATION

9 Months Ended

Sep. 30, 2011

SEGMENT INFORMATION [Abstract]

SEGMENT INFORMATION

(3)       SEGMENT INFORMATION

The Company's BPO business provides outsourced business process, consulting, technology services and customer management services for a variety of industries through global delivery centers and represents 100% of total annual revenue. The Company's North American BPO segment is comprised of sales to clients based in North America (encompassing the U.S. and Canada), while the Company's International BPO segment is comprised of sales to clients based in countries outside of North America.

The Company allocates to each segment its portion of corporate operating expenses. All inter–company transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (amounts in thousands):

			Three Months Ended September 30,				Nine Months Ended September 30,
			2011		2010		2011		2010
Revenue
	North American BPO		$	219,891	$	204,978	$	612,825	$	625,426
	International BPO			84,344		66,027		266,025		189,032
		Total	$	304,235	$	271,005	$	878,850	$	814,458
Income (loss) from operations
	North American BPO		$	22,936	$	22,099	$	59,823	$	66,984
	International BPO			3,636		(2,020)		12,868		(8,535)
		Total	$	26,572	$	20,079	$	72,691	$	58,449

The following table presents revenue based upon the geographic location where the services are provided (amounts in thousands):

			Three Months Ended September 30,				Nine Months Ended September 30,
			2011		2010		2011		2010
Revenue
	United States		$	110,122	$	102,476	$	288,935	$	314,843
	Philippines			86,957		73,096		255,983		210,470
	Latin America			51,188		51,666		159,852		148,848
	Europe / Middle East / Africa			39,031		27,573		122,802		86,398
	Canada			12,829		11,708		38,674		40,105
	Asia Pacific			4,108		4,486		12,604		13,794
		Total	$	304,235	$	271,005	$	878,850	$	814,458