EXHIBIT 10.54


January 11, 2001


Chris Batson
5920 S. Akron Cr.
Englewood, CO 80111


Dear Chris:

We are pleased to extend to you an offer of employment as Vice President
Treasurer with TeleTech in our Denver office. You will start no later than
January 29, 2001 and will report to Margot O'Dell, CFO and EVP of Human
Resources. Your annual base salary will be $145,000 with a target annual bonus
opportunity of 25% of your base. Your bonus will be based upon both TeleTech
performance and your individual achievement of MBO goals to be set jointly by
yourself and Margot.

You will receive vacation as per TeleTech's policy, which is accrued each pay
period to a maximum of three (3) weeks per year. You will be eligible for
TeleTech's medical and dental insurance, on your start date. Eligibility for the
401(k) plan begins during the enrollment period following six (6) months of
service. Eligibility for participation in the Employee Stock Purchase Plan also
starts at the beginning of the first offering period following 90 days of
employment.

Upon commencement of your employment, you will be granted a new hire stock
option grant of 20,000 shares at an exercise price equal to the closing price of
TeleTech's stock on the first day of your employment, subject to the approval of
the compensation committee of the Board of Directors. This new hire grant will
vest in equal annual installments over a four (4) year period, subject to your
continued employment with the Company.

You will be eligible to participate in a Management Stock Option Program, which
is designed to grant options at the end of each year. This is a discretionary
plan which awards options based upon personal achievements of business
objectives. If awarded, these options will vest over a four-year period.

In addition TeleTech will pay you a sum equal to the amount of your required
reimbursement to your current employer (NCR), for previously paid bonus and
moving costs up to $28,500. If you voluntarily leave TeleTech or are terminated
for cause within the first two (2) years of employment this sum will be
repayable to TeleTech on a pro-rata monthly basis.

TeleTech requires all employees to acknowledge the terms and conditions of their
employment by signing agreements regarding at-will employment, arbitration,
confidentiality, non-competition, non-disclosure, trade secrets, and invention
protection. These agreements will be provided by TeleTech and must be signed at
or before the start of your employment.




Chris Batson
January 11, 2001
Page 2 of 3


This offer is in effect until 5 PM MST January 12, 2001 and is contingent upon
your successful clearance of TeleTech's reference, background and drug screens.

I'd like to personally welcome you to TeleTech. We look forward to working with
you.


Sincerely,

/s/ David Gilbert
David Gilbert
Vice President, Corporate Human Resources

DG/maf



Chris Batson
January 11, 2001
Page 3 of 3


Please execute two copies of this Agreement, return the original to me and
retain one for your files. Please fax me a signed copy to (303) 839-4731.

I agree to the terms and  conditions of this offer of employment  and will begin
working as VP Treasurer with TeleTech on January 29, 2001.

* "CAUSE" means, as determined in the sole discretion of the Board, a
Participant's (a) commission of a felony or the commission of any crime
involving moral turpitude, theft, embezzlement, fraud, misappropriation of
funds, breach of fiduciary duty, abuse of trust or the violation of any other
law or ethical rule relating to the Company; (b) material or repeated dishonesty
or misrepresentation involving the Company or any Subsidiary; (c) material or
repeated misconduct in the performance or non-performance of Participant's
responsibilities as an employee, officer, Director, consultant or independent
contractor; (d) violation of a material condition of employment; (e)
unauthorized use of trade secrets or confidential information (or the Company's
reasonable belief that a Participant has or has attempted to do so); or (f)
aiding a competitor of the Company or any Subsidiary.



Signed: /s/ Chris Batson
       ------------------------

Date: 1/12/01




This offer is extended dependent upon reference checking, passing a drug test,
presentation of appropriate documentation to meet current Immigration and
Naturalization requirements, and the receipt of a signed
Non-Disclosure/Non-Compete Agreement. UPON YOUR ARRIVAL, A SOCIAL SECURITY CARD
AND ONE OF THE FOLLOWING DOCUMENTS IS REQUIRED: A VALID DRIVER'S LICENSE, ID
CARD, ORIGINAL OR CERTIFIED COPY OF BIRTH CERTIFICATE, CURRENT INS EMPLOYMENT
AUTHORIZATION, VALID U.S. PASSPORT, OR CERTIFICATE OF NATURALIZATION.