Filed by Newgen Results Corporation pursuant to Rule 425
under the Securities Act of 1933 and Rule 14a-12
under the Securities Exchange Act of 1934

Subject Company: Teletech Holdings, Inc.

Commision File Number: 333-47432.

INVESTORS ARE URGED TO READ THE VARIOUS FILINGS OF TELETECH HOLDINGS, INC.
AND NEWGEN RESULTS CORPORATION THAT HAVE BEEN FILED WITH THE SECURITIES AND
EXCHANGE COMMISSION WITH RESPECT TO THE PROPOSED MERGER TRANSACTION BETWEEN A
WHOLLY OWNED SUBSIDIARY OF TELETECH HOLDINGS, INC. AND NEWGEN RESULTS
CORPORATION, INCLUDING THE PROXY STATEMENT/PROSPECTUS/REGISTRATION STATEMENT
THAT WAS FILED WITH RESPECT TO THE PROPOSED TRANSACTION, BECAUSE THEY CONTAIN
IMPORTANT INFORMATION. THE SECURITIES AND EXCHANGE COMMISSION FILINGS ARE
AVAILABLE TO THE PUBLIC FREE OF CHARGE AT THE SECURITIES AND EXCHANGE
COMMISSION'S WEB SITE AT HTTP://WWW.SEC.GOV. INVESTORS CAN ALSO OBTAIN FREE
COPIES OF THE DOCUMENTS RELATING TO NEWGEN RESULTS CORPORATION BY CONTACTING
INVESTOR RELATIONS, NEWGEN RESULTS CORPORATION, 12680 HIGH BLUFF DRIVE, SUITE
300, SAN DIEGO, CALIFORNIA, 92130, (858) 451-7545.

                                  [LETTERHEAD]


Contacts:

                                                               
ERIKA BARNES, TELETECH       SAM SIMKIN, NEWGEN                      KRIS OTRIDGE (ANALYSTS)
Investor Relations           Snr. VP and Chief Operating Officer     Lippert/Heilshorn & Associates, Inc.
720-947-6390                 858-481-7545                            415-433-3777
erikabarnes@teletech.com     ssimkin@ngresults.com                   kris@lhai-sf.com





                 TELETECH AND NEWGEN RESULTS ANNOUNCE RECEIPT OF
                              REGULATORY APPROVALS

             - NEWGEN RESULTS CORPORATION SHAREHOLDER MEETING SET -

DENVER, COLO. AND SAN DIEGO, CALIF., NOVEMBER 20, 2000 - TeleTech (Nasdaq:
TTEC), one of the fastest growing global providers of customer management and
B2B infrastructure services, and Newgen Results Corporation (Nasdaq: NWGN) today
announced that the companies have received all regulatory approvals required to
complete TeleTech's acquisition of Newgen before the end of the year.

The merger requires a Newgen stockholder vote, which has been scheduled for
December 20, 2000. Proxy materials are expected to be mailed to all Newgen
stockholders beginning today. The acquisition is expected to close immediately
following the stockholder meeting.

On August 22, 2000, TeleTech Holdings, Inc. (Nasdaq: TTEC) announced a
definitive agreement to acquire Newgen for approximately $200 million in a
stock-for-stock exchange accounted for as a pooling of interests. Following
TeleTech's planned acquisition of Newgen, Newgen will operate as an independent
entity within TeleTech Companies Group.

TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer relationship management solutions (eCRM) for global
organizations predominantly in the telecommunications, financial services,
technology, government and transportation industries. TeleTech has operations in
eleven countries which include Argentina, Australia, Brazil, Canada, China,
Mexico, New Zealand, Singapore, Spain, the U.K. and the U.S. TeleTech's eCRM
capabilities, including B2B electronic channel management and database
management, help companies inform, acquire, service, grow and retain their
customers throughout the entire relationship lifecycle. Its innovative customer
interaction platform, CyberCare, integrates the full spectrum of voice and
Internet communications, including custom e-mail response, "chat" and extensive
Web co-browsing capabilities. Through 44 customer interaction centers in the
Americas, Europe and Asia, TeleTech couples high-velocity e-infrastructure
service deployment with premier quality e-customer relationship management to
assure our clients unparalleled success in acquiring, retaining and growing
customer relationships. Information regarding TeleTech Holdings can be found on
the Worldwide Web at http://www.teletech.com.

NEWGEN RESULTS PROFILE
Newgen Results Corporation is a leading business-to-business application service
provider specializing in customer-relationship management (CRM) and e-CRM for
the automotive industry. The Company combines marketing and customer retention
with an in-depth knowledge of service department operations to deliver highly
targeted and customized solutions to the automotive community. Newgen currently
supports over 5,000 auto dealerships nationwide and maintains relationships with
leading automotive companies and dealers groups including Audi, BMW, Ford,
General Motors, Infiniti, Jaguar, Kia, Mitsubishi, Nissan, Saab, Volkswagen,
Volvo, plus AutoNation and CarMax Auto Superstores.


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2 2 2 TELETECH AND NEWGEN RECEIVE REGULATORY APPROVALS


FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements that
involve substantial risks and uncertainties. In accordance with the Private
Securities Litigation Reform Act of 1995, following are important factors that
could cause TeleTech's actual results to differ materially from those expressed
or implied by such forward-looking statements: difficulties and unforeseen costs
may arise in the integration of TeleTech's and Newgen's operations and marketing
efforts, which could adversely affect revenue and results of operations;
compatibility and potential integration difficulties between the operating
systems, software or hardware of TeleTech and Newgen could adversely impact
TeleTech's operations; and TeleTech's ability to penetrate new markets,
including but not limited to TeleTech's ability to continue expansion into the
electronic channel management space generally may be adversely affected by
integration efforts, customer interest and delays in technology development.
Readers are encouraged to review TeleTech's 1999 Annual Report on Form 10-K and
Quarterly Reports on Form 10-Q, for first, second and third quarters 2000, which
describe other important factors that may impact TeleTech's business, results of
operations and financial condition. TeleTech, Newgen and their respective
executive officers and directors may be deemed to be participants in the
solicitation of proxies from Newgen stockholders with respect to the
transactions contemplated by the Merger Agreement. Information regarding
TeleTech, TeleTech's officers and directors, including beneficial ownership
information, is included in TeleTech's Annual Report on Form 10-K for the year
ended December 31, 1999 filed with the SEC on March 29, 2000. This document is
available free of charge at the SEC web site (http://www.sec.gov) and from
TeleTech. Information regarding Newgen, Newgen's officers and directors is
included in Newgen's Annual Report on Form 10-K for the year ended December 31,
1999 filed with the SEC on March 30, 2000. This document is available free of
charge at the SEC web site (http://www.sec.gov) and from Newgen. This news
release shall not constitute an offer of any securities for sale. TeleTech and
Newgen will prepare and file a Proxy Statement/Prospectus with the Securities
and Exchange Commission. Copies of that document will be provided to Newgen's
stockholders. In addition, that document and other relevant documents concerning
the transaction will be filed with the SEC and copies will be available free of
charge from the SEC's web site (http://www.sec.gov) and from TeleTech and
Newgen. The Proxy Statement/Prospectus will contain important information, and
stockholders of Newgen are urged to read it once it becomes available. All
stockholders of Newgen should read the Proxy Statement/Prospectus carefully when
it becomes available before making any voting or investment decisions.

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