0000000000-23-009194.txt : 20230928 0000000000-23-009194.hdr.sgml : 20230928 20230822154005 ACCESSION NUMBER: 0000000000-23-009194 CONFORMED SUBMISSION TYPE: UPLOAD PUBLIC DOCUMENT COUNT: 2 FILED AS OF DATE: 20230822 FILED FOR: COMPANY DATA: COMPANY CONFORMED NAME: TTEC Holdings, Inc. CENTRAL INDEX KEY: 0001013880 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-HELP SUPPLY SERVICES [7363] IRS NUMBER: 841291044 STATE OF INCORPORATION: DE FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: UPLOAD BUSINESS ADDRESS: STREET 1: 6312 S. FIDDLER'S GREEN CIRCLE STREET 2: SUITE 100N CITY: GREENWOOD VILLAGE STATE: CO ZIP: 80111 BUSINESS PHONE: 303-397-8100 MAIL ADDRESS: STREET 1: 6312 S. FIDDLER'S GREEN CIRCLE STREET 2: SUITE 100N CITY: GREENWOOD VILLAGE STATE: CO ZIP: 80111 FORMER COMPANY: FORMER CONFORMED NAME: TELETECH HOLDINGS INC DATE OF NAME CHANGE: 19960509 PUBLIC REFERENCE ACCESSION NUMBER: 0001104659-23-044056 LETTER 1 filename1.pdf begin 644 filename1 M)5!$1BTQ+C4*)>+CS],*,2 P(&]B:@H\/"]#;VQO7!E+UA/8FIE8W0O5VED=&@@,30R."],96YG=&@@,S8U+T)I='-097)# M;VUP;VYE;G0@.#X^7M0Q1$1$1$1$1&3"Q\<'QA6_?__&K *98K_? 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Tuchman Chairman and Chief Executive Officer TTEC Holdings, Inc. 6312 South Fiddlers Green Circle Suite 100N Greenwood Village, CO 80111 Re: TTEC Holdings, Inc. Definitive Proxy Statement on Schedule 14A Filed April 11, 2023 File No. 001-11919 Dear Kenneth D. Tuchman: We have limited our review of your most recent definitive proxy statement to those issues we have addressed in our comments. Please respond to these comments by confirming that you will revise your future proxy disclosures in accordance with the topics discussed below. Definitive Proxy Statement on Schedule 14A filed April 11, 2023 Pay Versus Performance, page 53 1. In footnote 1, please ensure that you identify each named executive officer included in the calculation of average non-PEO compensation for every year presented, including the most recent fiscal year. See Regulation S-K Item 402(v)(3). 2. We note that you include Revenue, Adjusted Operating Income, and Adjusted EBITDA as your Company-Selected Measures. Regulation S-K Item 402(v)(2)(vi) permits you to designate only one Company-Selected Measure, which, in your assessment, "represents the most important financial performance measure (that is not otherwise required to be disclosed in the table) used by [you] to link compensation actually paid to [your] named executive officers, for the most recently completed fiscal year, to company performance." Please ensure that you include only one Company-Selected Measure in the pay versus performance table. You may elect to provide in the table one or more performance measures in addition to the Company-Selected Measure, provided that the disclosures about those measures "may not be misleading or obscure the required information, and the additional performance measures may not be presented with greater prominence than the required disclosure." See Kenneth D. Tuchman TTEC Holdings, Inc. August 22, 2023 Page 2 Pay Versus Performance, Release No. 34 95607 (Apr. 29, 2015) [87 FR 55134 (Sept. 8, 2022)] at 55159. Note that each additional measure must also be accompanied by a clear description of the relationship between executive compensation actually paid to your PEO, and, on average, to the other named executive officers, and that measure, across the fiscal years presented. See Regulation S-K Item 402(v)(5)(iv). 3. We note that you include in the pay versus performance table the non-GAAP measures Adjusted Operating Income and Adjusted EBITDA, and we note your tabular disclosure of "GAAP vs. Adjusted Performance." Please ensure that you provide disclosure showing how these numbers are calculated from your audited financial statements, as required by Regulation S-K Item 402(v)(2)(vi). If the disclosure appears in a different part of the definitive proxy statement, you may satisfy the disclosure requirement by a cross- reference thereto; however, incorporation by reference to a separate filing will not satisfy this disclosure requirement. 4. While we note your disclosure "Company TSR and Peer Group TSR" on page 55, it appears that you have not provided all of the relationship disclosures required by Regulation S-K Item 402(v)(5). Please ensure that you provide this required disclosure in its entirety. Although you may provide this information graphically, narratively, or a combination of the two, this disclosure must be separate from the pay versus performance table required by Regulation S-K Item 402(v)(1) and must provide a clear description of each separate relationship indicated in Regulation S-K Item 402(v)(5)(i)-(iv). Please note, it is not sufficient to state that no relationship exists, even if a particular measure is not used in setting compensation. 5. In calculating the compensation actually paid for the non-PEO named executive officers, you indicate that you exclude the value of certain outstanding and unvested performance- based equity awards that were granted in the covered fiscal year. Regulation S-K Item 402(v)(2)(iii)(C)(1)(i) requires that you include the "fair value as of the end of the covered fiscal year of all awards granted during the covered fiscal year that are outstanding and unvested as of the end of the covered fiscal year." In your calculations of compensation actually paid, please ensure that you include the fair values required by Regulation S-K Item 402(v)(2)(iii)(C)(1)(i). Please contact Eric Envall at 202-551-3234 or Charlie Guidry at 202-551-3621 with any questions. FirstName LastNameKenneth D. Tuchman Sincerely, Comapany NameTTEC Holdings, Inc. Division of Corporation Finance August 22, 2023 Page 2 Disclosure Review Program FirstName LastName