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GEOGRAPHIC INFORMATION AND MAJOR CLIENTS
 3 Months Ended
Mar. 31, 2017
GEOGRAPHIC INFORMATION AND MAJOR CLIENTS

12. GEOGRAPHIC INFORMATION AND MAJOR CLIENTS

Geographic Information

Operating segments are defined as components of an enterprise, about which separate financial information is available that is evaluated regularly by the chief operating decision maker (“CODM”) in deciding how to allocate resources and in assessing performance.

The Company develops and licenses software applications for customer engagement and its Pega® Platform, and provides consulting services, maintenance, and training related to its offerings. The Company derives substantially all of its revenue from the sale and support of one group of similar products and services - software that provides case management, business process management, and real-time decisioning solutions to improve customer engagement and operational excellence in the enterprise applications market. To assess performance, the Company’s CODM, who is the chief executive officer, reviews financial information on a consolidated basis. Therefore, the Company determined it has one reportable segment - Customer Engagement Solutions and one reporting unit.

The Company’s international revenue is from clients based outside of the U.S. The Company derived its revenue from the following geographic areas:

 

     Three Months Ended
March 31,		  
(Dollars in thousands)    2017     2016  

U.S.

    $ 137,609        61 %    $ 93,228        52 % 

Other Americas

      9,491        4 %      25,559        14 % 

U.K.

      30,190        14 %      24,355        14 % 

Other EMEA(1)

      21,846        10 %      21,267        12 % 

Asia Pacific

      24,111        11 %      14,449        8 % 
  

 

 

     

 

 

    

 

 

     

 

 

  
   $ 223,247        100 %    $ 178,858        100 % 
  

 

 

     

 

 

    

 

 

     

 

 

  

 

(1)  Includes Europe, the Middle East and Africa, but excludes the United Kingdom.

Major Clients

Clients accounting for 10% or more of the Company’s total revenue were as follows:

 

     Three Months Ended
March 31,		  
(Dollars in thousands)    2017     2016  

Total revenue

      223,247       178,858  

Client A

      —   %      10 % 

No client accounted for 10% or more of the Company’s total outstanding trade receivables as of March 31, 2017 or December 31, 2016.