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“In Q1, we released Pega GenAI Blueprint™, a revolutionary technology that massively changes the way we engage with our clients to help them re-imagine and evolve their business,” said Alan Trefler, founder and CEO. “Hundreds of clients and partners have generated thousands of Blueprints, and those numbers are increasing every day. Blueprint highlights how Pega is uniquely leveraging GenAI to drive digital transformation for our clients.”

“The strong cash generation in Q1 demonstrates the power of a SaaS business,” said Ken Stillwell, Pega COO and CFO. “Given our financial strength and differentiated GenAI capabilities, we are in a great position to accelerate profitable growth.”


(Dollars in thousands, except per share amounts)	Three Months Ended March 31,
	2024		2023		Change
Total revenue	$	330,147	$	325,472	1	%
Net (loss) - GAAP	$	(12,124)	$	(20,774)	42	%
Net income - non-GAAP	$	42,154	$	19,220	119	%
Diluted (loss) per share - GAAP	$	(0.14)	$	(0.25)	44	%
Diluted earnings per share - non-GAAP	$	0.48	$	0.23	109	%


(Dollars in thousands)	Three Months Ended March 31,								Change
	2024				2023
Pega Cloud	$	130,902	40	%	$	107,879	33	%	$	23,023	21	%
Maintenance	81,001		24	%	79,630		25	%	1,371		2	%
Subscription services	211,903		64	%	187,509		58	%	24,394		13	%
Subscription license	63,338		19	%	84,527		26	%	(21,189)		(25)	%
Subscription	275,241		83	%	272,036		84	%	3,205		1	%
Consulting	54,047		17	%	53,033		16	%	1,014		2	%
Perpetual license	859		—	%	403		—	%	456		113	%
	$	330,147	100	%	$	325,472	100	%	$	4,675	1	%

A conference call and audio-only webcast will be conducted at 8:00 a.m. EDT on Thursday, April 25, 2024. Members of the public and investors are invited to join the call and participate in the question and answer session by dialing 1 (888) 596-4144 (domestic) or 1 (646) 968-2525 (international) and using conference ID 1559653, or via https://events.q4inc.com/attendee/436307495 by logging onto www.pega.com at least five minutes prior to the event's broadcast and clicking on the webcast icon in the Investors section.

Our non-GAAP financial measures should only be read in conjunction with our consolidated financial statements prepared in accordance with GAAP. We believe that these measures help investors understand our core operating results and prospects, which is consistent with how management measures and forecasts our performance without the effect of often one-time charges and other items outside our normal operations. They are not a substitute for financial measures prepared under U.S. GAAP. Refer to the schedules at the end of this release for additional information, including a reconciliation of GAAP and non-GAAP measures.

Words such as expects, anticipates, intends, plans, believes, will, could, should, estimates, may, targets, strategies, intends to, projects, forecasts, guidance, likely, and usually or variations of such words and other similar expressions identify forward-looking statements. These statements represent our views only as of the date the statement was made and are based on current expectations and assumptions.

•our ability to protect our intellectual property rights, costs associated with defending such rights, intellectual property rights claims, and other related claims by third parties against us, including related costs, damages, and other relief that may be granted against us;

These risks and others that may cause actual results to differ materially from those expressed in such forward-looking statements are described further in Part I of our Annual Report on Form 10-K for the year ended December 31, 2023, and other filings we make with the U.S. Securities and Exchange Commission (“SEC”).

Investors are cautioned not to place undue reliance on such forward-looking statements, and there are no assurances that the results included in such statements will be achieved. Although subsequent events may cause our view to change, except as required by applicable law, we do not undertake and expressly disclaim any obligation to publicly update or revise these forward-looking statements, whether as the result of new information, future events, or otherwise.

Pega provides a powerful platform that empowers the world's leading organizations to unlock business-transforming outcomes with real-time optimization. Clients use our enterprise AI decisioning and workflow automation to solve their most pressing business challenges - from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. For more information on how Pega (NASDAQ: PEGA) empowers its clients to Build for Change®, visit www.pega.com.

(in thousands, except per share amounts)


	Three Months Ended March 31,
	2024		2023
Revenue
Subscription services	$	211,903	$	187,509
Subscription license	63,338		84,527
Consulting	54,047		53,033
Perpetual license	859		403
Total revenue	330,147		325,472
Cost of revenue
Subscription services	35,824		36,864
Subscription license	643		719
Consulting	58,182		60,348
Perpetual license	9		3
Total cost of revenue	94,658		97,934
Gross profit	235,489		227,538
Operating expenses
Selling and marketing	127,695		149,797
Research and development	72,113		75,376
General and administrative	23,527		23,110
Litigation settlement, net of recoveries	32,403		—
Restructuring	163		1,461
Total operating expenses	255,901		249,744
(Loss) from operations	(20,412)		(22,206)
Foreign currency transaction (loss)	(3,262)		(2,675)
Interest income	5,281		1,485
Interest expense	(1,752)		(1,918)
Gain on capped call transactions	3,299		3,206
Other income, net	1,684		6,583
(Loss) before (benefit from) provision for income taxes	(15,162)		(15,525)
(Benefit from) provision for income taxes	(3,038)		5,249
Net (loss)	$	(12,124)	$	(20,774)
(Loss) per share
Basic	$	(0.14)	$	(0.25)
Diluted	$	(0.14)	$	(0.25)
Weighted-average number of common shares outstanding
Basic	84,266		82,604
Diluted	84,266		82,604

(in thousands)


	March 31, 2024		December 31, 2023
Assets
Current assets:
Cash and cash equivalents	$	291,905	$	229,902
Marketable securities	327,044		193,436
Total cash, cash equivalents, and marketable securities	618,949		423,338
Accounts receivable, net	191,987		300,173
Unbilled receivables, net	170,458		237,379
Other current assets	78,193		68,137
Total current assets	1,059,587		1,029,027
Long-term unbilled receivables, net	72,814		85,402
Goodwill	81,467		81,611
Other long-term assets	297,860		314,696
Total assets	$	1,511,728	$	1,510,736
Liabilities and stockholders’ equity
Current liabilities:
Accounts payable	$	6,353	$	11,290
Accrued expenses	80,642		39,941
Accrued compensation and related expenses	55,438		126,640
Deferred revenue	382,765		377,845
Convertible senior notes, net	499,985		—
Other current liabilities	19,096		21,343
Total current liabilities	1,044,279		577,059
Long-term convertible senior notes, net	—		499,368
Long-term operating lease liabilities	63,645		66,901
Other long-term liabilities	13,618		13,570
Total liabilities	1,121,542		1,156,898






Total stockholders’ equity	390,186		353,838
Total liabilities and stockholders’ equity	$	1,511,728	$	1,510,736

(in thousands)


	Three Months Ended March 31,
	2024		2023
Net (loss)	$	(12,124)	$	(20,774)
Adjustments to reconcile net (loss) to cash provided by operating activities
Non-cash items	55,592		59,766
Change in operating assets and liabilities, net	136,678		29,115
Cash provided by operating activities	180,146		68,107
Cash (used in) investing activities	(132,399)		(14,413)
Cash provided by (used in) financing activities	17,899		(29,372)
Effect of exchange rate changes on cash, cash equivalents, and restricted cash	(2,803)		782
Net increase in cash, cash equivalents, and restricted cash	62,843		25,104
Cash, cash equivalents, and restricted cash, beginning of period	232,827		145,054
Cash, cash equivalents, and restricted cash, end of period	$	295,670	$	170,158


	Three Months Ended March 31,
	2024		2023		Change
Net (loss) - GAAP	$	(12,124)	$	(20,774)	42	%
Stock-based compensation (1)	34,781		42,557
Restructuring	163		1,461
Legal fees	1,942		1,476
Litigation settlement, net of recoveries	32,403		—
Amortization of intangible assets	964		1,049
Interest on convertible senior notes	617		728
Capped call transactions	(3,299)		(3,206)
Repurchases of convertible senior notes	—		(2,781)
Foreign currency transaction loss	3,262		2,675
Other	(1,628)		(3,793)
Income taxes (2)	(14,927)		(172)
Net income - non-GAAP	$	42,154	$	19,220	119	%

Diluted (loss) per share - GAAP	$	(0.14)	$	(0.25)	44	%
non-GAAP adjustments	0.62		0.48
Diluted earnings per share - non-GAAP	$	0.48	$	0.23	109	%

Diluted weighted-average number of common shares outstanding - GAAP	84,266		82,604		2	%

Stock-based compensation	3,094		762
Diluted weighted-average number of common shares outstanding - non-GAAP	87,360		83,366		5	%

•Stock-based compensation: We have excluded stock-based compensation from our non-GAAP operating expenses and profitability measures. Although stock-based compensation is a key incentive offered to our employees, and we believe such compensation contributed to our revenues recognized during the periods presented and is expected to contribute to our future revenues, we continue to evaluate our business performance, excluding stock-based compensation.

•Restructuring: We have excluded restructuring from our non-GAAP financial measures. Restructuring fluctuates in amount and frequency and is significantly affected by the timing and size of our restructuring activities. We believe excluding these amounts from our non-GAAP financial measures is useful to investors as these amounts are not representative of our core business operations and ongoing operational performance.

•Legal fees: Legal and related fees arising from proceedings outside the ordinary course of business. We believe excluding these amounts from our non-GAAP financial measures is useful to investors as the types of events giving rise to them are not representative of our core business operations and ongoing operational performance.

•Litigation settlement, net of recoveries: Accrued loss for the estimated cost to settle ongoing litigation arising from proceedings outside the ordinary course of business. See Note 15. Commitments and Contingencies in our Quarterly Report for the three months ended March 31, 2024 for additional information. We believe excluding these amounts from our non-GAAP financial measures is useful to investors as the types of events giving rise to them are not representative of our core business operations and ongoing operational performance.

•Amortization of intangible assets: We have excluded the amortization of intangible assets from our non-GAAP operating expenses and profitability measures. Amortization of intangible assets fluctuates in amount and frequency and is significantly affected by the timing and size of acquisitions. Investors should note that intangible assets contributed to our revenues recognized during the periods presented and are expected to contribute to future revenues. Amortization of intangible assets is likely to recur in future periods. We believe excluding these amounts provides a useful comparison of our operational performance in different periods.

•Interest on convertible senior notes: In February 2020, we issued convertible senior notes, due March 1, 2025, in a private placement. We believe that excluding the amortization of issuance costs provides a useful comparison of our operational performance in different periods.

•Capped call transactions: We have excluded gains and losses related to our capped call transactions held at fair value under U.S. GAAP. The capped call transactions are expected to reduce common stock dilution and/or offset any potential cash payments we must make, other than for principal and interest, upon conversion of the convertible senior notes. We believe excluding these amounts from our non-GAAP financial measures is useful to investors as the types of events giving rise to them are not representative of our core business operations and ongoing operational performance.

•Repurchases of convertible senior notes: We have excluded gains from the repurchases of Convertible Senior Notes. We believe excluding these amounts from our non-GAAP financial measures is useful to investors as the types of events giving rise to them are not representative of our core business operations and ongoing operational performance.

•Foreign currency transaction loss: We have excluded foreign currency transaction gains and losses from our non-GAAP profitability measures. Foreign currency transaction gains and losses fluctuate in amount and frequency and are significantly affected by foreign exchange market rates. Foreign currency transaction gains and losses are likely to recur in future periods. We believe excluding these amounts provides a useful comparison of our operational performance in different periods.

•Other: We have excluded gains and losses from our venture investments, and incremental expenses incurred integrating acquisitions. We believe excluding these amounts from our non-GAAP financial measures is useful to investors as the types of events giving rise to them are not representative of our core business operations and ongoing operational performance.

•Stock-based compensation: In periods of non-GAAP income, we have included the dilutive impact of stock-based compensation in our non-GAAP weighted-average shares. In periods of GAAP loss, these shares would have been excluded from our GAAP results as they would be anti-dilutive for GAAP. We believe including the dilutive effect of stock-based compensation in our non-GAAP financial measures in periods of income is helpful to investors as this provides a useful comparison of our operational performance in different periods.

(1) Stock-based compensation:


	Three Months Ended March 31,
	2024		2023
Cost of revenue	$	6,572	$	8,912
Selling and marketing	13,888		17,661
Research and development	7,646		9,060
General and administrative	6,675		6,924
	$	34,781	$	42,557
Income tax benefit	$	(311)	$	(672)

Our GAAP effective income tax rate is subject to significant fluctuations due to several factors, including our stock-based compensation plans, research and development tax credits, gains and losses on our capped call transactions, and the valuation allowance on our deferred tax assets in the U.S. and U.K. We determine our non-GAAP income tax rate using applicable rates in taxing jurisdictions and assessing certain factors, including historical and forecasted earnings by jurisdiction, discrete items, and ability to realize tax assets. We believe it is beneficial for our management to review our non-GAAP results consistent with our annual plan's effective income tax rate as established at the beginning of each year, given tax rate volatility.


	Three Months Ended March 31,
	2024		2023




Cash provided by operating activities	$	180,146	$	68,107
Investment in property and equipment	(604)		(11,487)
Free cash flow	$	179,542	$	56,620



Supplemental information (2)
Restructuring	$	3,347	$	14,458
Legal fees	2,739		1,515
Interest on convertible senior notes	1,884		2,250

Income taxes	8,163		2,825
	$	16,133	$	21,048

(1) Our non-GAAP free cash flow is defined as cash provided by operating activities less investment in property and equipment. Investment in property and equipment fluctuates in amount and frequency and is significantly affected by the timing and size of investments in our facilities. We provide information on free cash flow to enable investors to assess our ability to generate cash without incurring additional external financings. This information is not a substitute for financial measures prepared under U.S. GAAP.

•Interest on convertible senior notes: In February 2020, we issued convertible senior notes, due March 1, 2025, in a private placement. The convertible senior notes accrue interest at an annual rate of 0.75%, payable semi-annually in arrears on March 1 and September 1.

Annual contract value (“ACV”) - ACV represents the annualized value of our active contracts as of the measurement date. The contract's total value is divided by its duration in years to calculate ACV. ACV is a performance measure that we believe provides useful information to our management and investors.


	March 31, 2024		March 31, 2023		Change
Pega Cloud	$	570,356	$	490,568	$	79,788	16	%
Maintenance	313,550		323,760		(10,210)		(3)	%
Subscription services	883,906		814,328		69,578		9	%
Subscription license	389,431		359,323		30,108		8	%
	$	1,273,337	$	1,173,651	$	99,686	9	%

As of March 31, 2024:


	Subscription services						Subscription license			Perpetual license			Consulting			Total
	Pega Cloud			Maintenance
1 year or less	$	461,928		$	225,598		$	33,985		$	2,727		$	34,716		$	758,954		53	%
1-2 years	292,787			65,605			10,008			—			1,604			370,004			26	%
2-3 years	149,797			32,307			2,903			—			2,428			187,435			13	%
Greater than 3 years	86,601			21,650			98			—			—			108,349			8	%
	$	991,113		$	345,160		$	46,994		$	2,727		$	38,748		$	1,424,742		100	%
% of Total	70		%	24		%	3		%	—		%	3		%	100		%
Change since March 31, 2023
	$	124,390		$	6,799		$	1,656		$	(4,787)		$	(11,400)		$	116,658
	14		%	2		%	4		%	(64)		%	(23)		%	9		%


	Subscription services						Subscription license			Perpetual license			Consulting			Total
	Pega Cloud			Maintenance
1 year or less	$	389,632		$	235,315		$	35,346		$	5,262		$	41,203		$	706,758		54	%
1-2 years	239,228			66,272			3,215			2,252			6,653			317,620			24	%
2-3 years	131,085			29,295			6,777			—			2,292			169,449			13	%
Greater than 3 years	106,778			7,479			—			—			—			114,257			9	%
	$	866,723		$	338,361		$	45,338		$	7,514		$	50,148		$	1,308,084		100	%
% of Total	66		%	26		%	3		%	1		%	4		%	100		%


(in millions, except percentages)	March 31, 2023		March 31, 2024		1-Year Change
ACV	$	1,174	$	1,273	9	%
Impact of changes in foreign exchange rates	—		4
Constant currency ACV	$	1,174	$	1,277	9	%


	March 31, 2023		March 31, 2024		1 Year Growth Rate
Backlog - GAAP	$	1,308	$	1,425	9	%
Impact of changes in foreign exchange rates	—		4
Constant currency backlog	$	1,308	$	1,429	9	%