10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

____________________________

FORM 10-Q

_____________________________________

☒ Quarterly Report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the quarterly period ended March 31, 2020

OR

☐ Transition Report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

Commission File Number: 1-11859 

____________________________

PEGASYSTEMS INC.

(Exact name of Registrant as specified in its charter) 

____________________________

Massachusetts	04-2787865
(State or other jurisdiction of incorporation or organization)	(IRS Employer Identification No.)

One Rogers Street, Cambridge, MA 02142-1209

(Address of principal executive offices, including zip code)

(617) 374-9600

(Registrant’s telephone number, including area code)

____________________________

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading symbol(s)	Name of each exchange on which registered
Common Stock, $.01 par value per share	PEGA	NASDAQ Global Select Market

Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No ¨

Indicate by check mark whether the Registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the Registrant was required to submit such files). Yes x No ¨   

Indicate by check mark whether the Registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer x Accelerated filer ☐ Non-accelerated filer ☐ Smaller reporting company ☐ Emerging growth company ☐

If an emerging growth company, indicate by check mark if the Registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒

There were 80,089,203 shares of the Registrant’s common stock, $0.01 par value per share, outstanding on April 13, 2020.

PEGASYSTEMS INC.

QUARTERLY REPORT ON FORM 10-Q

TABLE OF CONTENTS

	Page
PART I - FINANCIAL INFORMATION
Item 1. Unaudited Condensed Consolidated Financial Statements
Unaudited Condensed Consolidated Balance Sheets as of March 31, 2020 and December 31, 2019	3
Unaudited Condensed Consolidated Statements of Operations for the three months ended March 31, 2020 and 2019	4
Unaudited Condensed Consolidated Statements of Comprehensive (Loss) for the three months ended March 31, 2020 and 2019	5
Unaudited Condensed Consolidated Statements of Stockholders’ Equity for the three months ended March 31, 2020 and 2019	6
Unaudited Condensed Consolidated Statements of Cash Flows for the three months ended March 31, 2020 and 2019	7
Notes to Unaudited Condensed Consolidated Financial Statements	8
Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations	17
Item 3. Quantitative and Qualitative Disclosures About Market Risk	23
Item 4. Controls and Procedures	24
PART II - OTHER INFORMATION
Item 1A. Risk Factors	25
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds	28
Item 6. Exhibits	29
Signature	30

2

PART I - FINANCIAL INFORMATION

ITEM 1.  UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

PEGASYSTEMS INC.

UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS

(in thousands)

	March 31, 2020		December 31, 2019
Assets
Current assets:
Cash and cash equivalents	$	538,142	$	68,363
Accounts receivable	191,533		199,720
Unbilled receivables	182,399		180,219
Other current assets	72,000		57,308
Total current assets	984,074		505,610
Unbilled receivables	110,393		121,736
Goodwill	78,498		79,039
Other long-term assets	301,428		278,427
Total assets	$	1,474,393	$	984,812
Liabilities and stockholders’ equity
Current liabilities:
Accounts payable	$	27,770	$	17,475
Accrued expenses	36,985		48,001
Accrued compensation and related expenses	59,928		104,126
Deferred revenue	197,018		190,080
Other current liabilities	17,790		18,273
Total current liabilities	339,491		377,955
Convertible senior notes, net	505,108		—
Operating lease liabilities	47,919		52,610
Other long-term liabilities	15,264		15,237
Total liabilities	907,782		445,802
Stockholders’ equity:
Preferred stock,1,000 shares authorized; none issued	—		—
Common stock, 200,000 shares authorized; 80,076 and 79,599 shares issued and outstanding at March 31, 2020 and December 31, 2019, respectively	801		796
Additional paid-in capital	196,310		140,523
Retained earnings	383,142		410,919
Accumulated other comprehensive (loss)	(13,642)		(13,228)
Total stockholders’ equity	566,611		539,010
Total liabilities and stockholders’ equity	$	1,474,393	$	984,812

See notes to unaudited condensed consolidated financial statements.

3

PEGASYSTEMS INC.

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(in thousands, except per share amounts)

	Three Months Ended March 31,
	2020		2019
Revenue
Software license	$	93,916	$	63,264
Maintenance	73,695		67,706
Services	97,980		81,576
Total revenue	265,591		212,546
Cost of revenue
Software license	684		1,378
Maintenance	5,576		6,335
Services	73,268		66,724
Total cost of revenue	79,528		74,437
Gross profit	186,063		138,109
Operating expenses
Selling and marketing	136,024		108,865
Research and development	58,727		50,596
General and administrative	15,630		12,676
Total operating expenses	210,381		172,137
(Loss) from operations	(24,318)		(34,028)
Foreign currency transaction (loss)	(5,947)		(3,712)
Interest income	607		723
Interest expense	(2,306)		—
Loss on capped call transactions	(18,592)		—
Other income, net	1,374		—
(Loss) before (benefit from) income taxes	(49,182)		(37,017)
(Benefit from) income taxes	(23,810)		(8,300)
Net (loss)	$	(25,372)	$	(28,717)
(Loss) per share
Basic	$	(0.32)	$	(0.37)
Diluted	$	(0.32)	$	(0.37)
Weighted-average number of common shares outstanding
Basic	79,808		78,584
Diluted	79,808		78,584

See notes to unaudited condensed consolidated financial statements.

4

PEGASYSTEMS INC.

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE (LOSS)

(in thousands)

	Three Months Ended March 31,
	2020		2019
Net (loss)	$	(25,372)	$	(28,717)
Other comprehensive (loss) income, net of tax
Unrealized gain on available-for-sale securities	100		374
Foreign currency translation adjustments	(514)		1,627
Total other comprehensive (loss) income, net of tax	(414)		2,001
Comprehensive (loss)	$	(25,786)	$	(26,716)

See notes to unaudited condensed consolidated financial statements.

5

PEGASYSTEMS INC. UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY (in thousands, except per share amounts)
	Common Stock			Additional Paid-In Capital		Retained Earnings		Accumulated Other Comprehensive (Loss)		Total Stockholders’ Equity
	Number of Shares	Amount
December 31, 2018	78,526	$	785	$	123,205	$	510,863	$	(13,322)	$	621,531
Repurchase of common stock	(144)	(1)		(7,586)		—		—		(7,587)
Issuance of common stock for share-based compensation plans	514	5		(14,843)		—		—		(14,838)
Stock-based compensation	—	—		18,406		—		—		18,406
Cash dividends declared ($0.03 per share)	—	—		—		(2,367)		—		(2,367)
Other comprehensive income	—	—		—		—		2,001		2,001
Net (loss)	—	—		—		(28,717)		—		(28,717)
March 31, 2019	78,896	$	789	$	119,182	$	479,779	$	(11,321)	$	588,429
December 31, 2019	79,599	$	796	$	140,523	$	410,919	$	(13,228)	$	539,010
Equity component of convertible senior notes, net	—	—		61,604		—		—		61,604
Repurchase of common stock	(87)	(1)		(5,999)		—		—		(6,000)
Issuance of common stock for share-based compensation plans	564	6		(23,017)		—		—		(23,011)
Stock-based compensation	—	—		23,199		—		—		23,199
Cash dividends declared ($0.03 per share)	—	—		—		(2,405)		—		(2,405)
Other comprehensive (loss)	—	—		—		—		(414)		(414)
Net (loss)	—	—		—		(25,372)		—		(25,372)
March 31, 2020	80,076	$	801	$	196,310	$	383,142	$	(13,642)	$	566,611

See notes to unaudited condensed consolidated financial statements.

6

PEGASYSTEMS INC.

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(in thousands)

	Three Months Ended March 31,
	2020		2019
Operating activities
Net (loss)	$	(25,372)	$	(28,717)
Adjustments to reconcile net (loss) to cash (used in) provided by operating activities
Stock-based compensation	23,175		18,350
Loss on capped call transactions	18,592		—
Deferred income taxes	(9,231)		1,455
Amortization of deferred contract costs	8,497		8,301
Lease expense	3,852		3,403
Amortization of debt discount and issuance costs	1,719		—
Amortization of intangible assets and depreciation	4,919		6,755
Amortization of investments	—		315
Foreign currency transaction loss	5,947		3,712
Other non-cash	(1,374)		16
Change in operating assets and liabilities, net	(49,047)		9,113
Cash (used in) provided by operating activities	(18,323)		22,703
Investing activities
Purchases of investments	(1,490)		(7,224)
Proceeds from maturities and called investments	—		8,548
Sales of investments	1,424		—
Investment in property and equipment	(12,496)		(2,790)
Cash (used in) investing activities	(12,562)		(1,466)
Financing activities
Proceeds from issuance of convertible senior notes	600,000		—
Payment of debt issuance costs	(14,527)		—
Purchase of capped calls related to convertible senior notes	(51,900)		—
Dividend payments to shareholders	(2,388)		(2,363)
Common stock repurchases	(29,011)		(23,224)
Cash provided by (used in) financing activities	502,174		(25,587)
Effect of exchange rate changes on cash and cash equivalents	(1,510)		295
Net increase (decrease) in cash and cash equivalents	469,779		(4,055)
Cash and cash equivalents, beginning of period	68,363		114,422
Cash and cash equivalents, end of period	$	538,142	$	110,367

See notes to unaudited condensed consolidated financial statements.

7

PEGASYSTEMS INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

1. BASIS OF PRESENTATION

Pegasystems Inc. (together with its subsidiaries, “the Company”) has prepared the accompanying unaudited condensed consolidated financial statements pursuant to the rules and regulations of the U.S. Securities and Exchange Commission (“SEC”) regarding interim financial reporting. Accordingly, they do not include all the information required by accounting principles generally accepted in the United States of America (“U.S.”) for complete financial statements and should be read in conjunction with the Company’s audited financial statements included in the Annual Report on Form 10-K for the year ended December 31, 2019.

In the opinion of management, the Company has prepared the accompanying unaudited condensed consolidated financial statements on the same basis as its audited financial statements, and these financial statements include all adjustments, consisting only of normal recurring adjustments, necessary for a fair presentation of the results of the interim periods presented.

The operating results for the interim periods presented are not necessarily indicative of the results expected for the full year 2020.

2. NEW ACCOUNTING PRONOUNCEMENTS

Financial instruments

In June 2016, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) No. 2016-13, “Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments,” which requires measurement and recognition of expected credit losses for financial assets measured at amortized cost, including accounts receivable, upon initial recognition of that financial asset using a forward-looking expected loss model, rather than an incurred loss model. Credit losses relating to available-for-sale debt securities should be recorded through an allowance for credit losses when the fair value is below the amortized cost of the asset, removing the concept of “other-than-temporary” impairments. The Company adopted this standard effective January 1, 2020. The adoption of this standard did not have a material effect on the Company’s financial position or results of operations.

3. RECEIVABLES, CONTRACT ASSETS, AND DEFERRED REVENUE

Receivables

(in thousands)	March 31, 2020		December 31, 2019
Accounts receivable	$	191,533	$	199,720
Unbilled receivables	182,399		180,219
Long-term unbilled receivables	110,393		121,736
	$	484,325	$	501,675

Unbilled receivables are client committed amounts for which revenue recognition precedes billing, and billing is solely subject to the passage of time. They are expected to be billed in the future as follows:

(Dollars in thousands)	March 31, 2020
1 year or less	$	182,399	62	%
1-2 years	88,928		31	%
2-5 years	21,465		7	%
	$	292,792	100	%

Unbilled receivables based upon contract effective date:

(Dollars in thousands)	March 31, 2020
2020	$	40,533	14	%
2019	102,154		35	%
2018	55,484		19	%
2017	44,691		15	%
2016 and prior	49,930		17	%
	$	292,792	100	%

8

PEGASYSTEMS INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

Contract assets and deferred revenue

(in thousands)	March 31, 2020		December 31, 2019
Contract assets (1)	$	6,195	$	5,558
Long-term contract assets (2)	5,664		5,420
	$	11,859	$	10,978
Deferred revenue	$	197,018	$	190,080
Long-term deferred revenue (3)	5,630		5,407
	$	202,648	$	195,487

⁽¹⁾ Included in other current assets. ⁽²⁾ Included in other long-term assets. ⁽³⁾ Included in other long-term liabilities.

Contract assets are client committed amounts for which revenue recognized exceeds the amount billed to the client and the right to payment is subject to conditions other than the passage of time, such as the completion of a related performance obligation. Deferred revenue consists of billings and payments received in advance of revenue recognition. Contract assets and deferred revenue are netted at the contract level for each reporting period.

The change in deferred revenue in the three months ended March 31, 2020 was primarily due to new billings in advance of revenue recognition, partially offset by revenue recognized during the period that was included in deferred revenue at December 31, 2019.

4. DEFERRED CONTRACT COSTS

(in thousands)	March 31, 2020		December 31, 2019
Deferred contract costs (1)	$	81,452	$	85,314

(1) Included in other long-term assets.

	Three Months Ended March 31,
(in thousands)	2020		2019
Amortization of deferred contract costs (1)	$	8,497	$	8,301

(1) Included in selling and marketing expenses.

5. GOODWILL AND OTHER INTANGIBLE ASSETS

Goodwill

Change in the carrying amount of goodwill:

(in thousands)	Three Months Ended March 31, 2020
Balance as of January 1,	$	79,039
Currency translation adjustments	(541)
Balance as of March 31,	$	78,498

Intangibles

Intangible assets are recorded at cost and amortized using the straight-line method over their estimated useful lives:

		March 31, 2020
(in thousands)	Useful Lives	Cost		Accumulated Amortization		Net Book Value (1)
Client-related	4 - 10 years	$	63,096	$	(54,703)	$	8,393
Technology	2 - 10 years	64,842		(54,546)		10,296
Other	1 - 5 years	5,361		(5,361)		—
		$	133,299	$	(114,610)	$	18,689

(1) Included in other long-term assets.

		December 31, 2019
(in thousands)	Useful Lives	Cost		Accumulated Amortization		Net Book Value (1)
Client-related	4 - 10 years	$	63,140	$	(54,368)	$	8,772
Technology	2 - 10 years	64,843		(53,898)		10,945
Other	1 - 5 years	5,361		(5,361)		—
		$	133,344	$	(113,627)	$	19,717

(1) Included in other long-term assets.

9

PEGASYSTEMS INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

Amortization of intangible assets:

(in thousands)	Three Months Ended March 31,
	2020		2019
Cost of revenue	$	647	$	1,332
Selling and marketing	371		1,603
	$	1,018	$	2,935

6. DEBT

Convertible senior notes and capped calls

Convertible senior notes

In February 2020, the Company issued Convertible Senior Notes (the "Notes") with an aggregate principal amount of $600 million, due March 1, 2025, in a private placement to certain initial purchasers in reliance upon the exemption from registration provided by Section 4(a)(2) of the Securities Act in transactions not involving any public offering, for resale by the initial purchasers to persons whom the initial purchasers believe are qualified institutional buyers pursuant to Rule144A under the Securities Act. This included $75 million in aggregate principal amount of the Notes that the Company issued resulting from initial purchasers fully exercising their option to purchase additional Notes. There are no required principal payments prior to the maturity of the Notes. The Notes will accrue interest at an annual rate of 0.75%, payable semi-annually in arrears on March 1 and September 1 of each year, beginning on September 1, 2020. The proceeds of the issuance were used for the Capped Call Transactions (described below), working capital, and other general corporate purposes.

Total net proceeds from the Notes and Capped Call Transactions:

(in thousands)	Amount
Principal	$	600,000
Less: issuance costs	(14,527)
Less: Capped Call Transactions	(51,900)
	$	533,573

Beginning on September 1, 2024, noteholders may convert their Notes at any time at their election. Before September 1, 2024, noteholders may convert their Notes in the following circumstances:

•During any calendar quarter commencing after the calendar quarter ending on June 30, 2020 (and only during such calendar quarter), if the last reported sale price per share of common stock exceeds one hundred and thirty percent (130%) of the conversion price for each of at least twenty (20) trading days (whether or not consecutive) during the thirty (30) consecutive trading days ending on, and including, the last trading day of the immediately preceding calendar quarter.

•During the five (5) consecutive business days immediately after any five (5) consecutive trading day period, (the “Measurement Period”) if the trading price per $1,000 principal amount of Notes for each trading day of the Measurement Period was less than ninety eight percent (98%) of the product of the last reported sale price per share of common stock on such trading day and the conversion rate on such trading day.

•Upon the occurrence of certain corporate events or distributions, or if the Company calls all or any Notes for redemption, then the noteholder of any Note may convert such Note at any time before the close of business on the business day immediately before the related redemption date (or, if the Company fails to pay the redemption price due on such redemption date in full, at any time until the Company pays such redemption price in full).

As of March 31, 2020, no Notes were eligible for conversion at the election of the noteholder.

The initial conversion rate is 7.4045 shares of common stock per $1,000 principal amount of the Notes, which represents an initial conversion price of approximately $135.05 per share of common stock. The Company will settle conversions by paying or delivering, as applicable, cash, shares of its common stock, or a combination of cash and shares of its common stock, at the Company’s election, based on the applicable conversion rate. The conversion rate will be adjusted upon the occurrence of certain events including spin offs, tender offers, exchange offers and certain stockholder distributions.

On or after March 1, 2023 and on or before the 40th scheduled trading day immediately before the maturity date, the Company may redeem for cash all or part of the Notes, at a repurchase price equal to 100% of the principal amount, plus accrued and unpaid interest, if the last reported sale price of the Company’s common stock exceeded 130% of the conversion price then in effect for at least 20 trading days (whether or not consecutive) during any 30 consecutive trading day period ending on, and including, the trading day immediately preceding the date on which the Company provides a redemption notice.

10

PEGASYSTEMS INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

If certain corporate events that constitute a “Fundamental Change” (as described below) occur at any time, each noteholder will have the right, at such noteholder’s option, to require the Company to repurchase for cash all of such noteholder’s Notes, or any portion of the principal thereof that is equal to $1,000 or an integral multiple of $1,000, at a repurchase price equal to 100% of the principal amount thereof, plus accrued and unpaid interest. A fundamental change relates to events such as mergers, changes in control of the Company, liquidation/dissolution of the Company, or the delisting of the Company’s common stock.

In accounting for the transaction, the Notes have been separated into liability and equity components.

•The initial carrying amount of the liability component was calculated by measuring the fair value of a similar debt instrument that does not have an associated conversion feature.

•The equity component was recorded as an increase to additional paid-in capital and is not remeasured as long as it continues to meet the conditions for equity classification.

The excess of the principal amount of the Notes over the initial carrying amount of the liability component, the debt discount, is amortized as interest expense over the contractual term of the Notes.

The Company incurred issuance costs of $14.5 million related to the Notes, which were allocated between liability and equity components of the Notes proportionate to the initial carry amount of the liability and equity components.

•Issuance costs attributable to the liability component are netted against the principal balance of the Notes and are amortized as interest expense using the effective interest method over the contractual term of the Notes.

•Issuance costs attributable to the equity component are netted with the equity component in additional paid-in capital and are not amortized.

Net carrying amount of the liability component:

(in thousands)	March 31, 2020
Principal	$	600,000
Unamortized debt discount	(82,624)
Unamortized issuance costs	(12,268)
	$	505,108

Net carrying amount of the equity component, included in additional paid in capital:

(in thousands)	March 31, 2020
Conversion options (1)	$	61,604

(1) Net of issuance costs and taxes.

Interest expense related to the Notes:

	Three Months Ended March 31,
(in thousands)	2020
Contractual interest expense (0.75% coupon)	$	450
Amortization of debt discount (1)	1,497
Amortization of issuance cost (1)	222
	$	2,169

(1) Amortized based upon an effective interest rate of 4.31%.

Future payments of principal and contractual interest:

	March 31, 2020
(in thousands)	Principal		Interest		Total
2020	$	—	$	2,338	$	2,338
2021	—		4,500		4,500
2022	—		4,500		4,500
2023	—		4,500		4,500
2024	—		4,500		4,500
2025	600,000		1,488		601,488
	$	600,000	$	21,826	$	621,826

PEGASYSTEMS INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

Capped call transactions

In February 2020, the Company entered into privately negotiated capped call transactions (“Capped Call Transactions”) with certain financial institutions. The Capped Call Transactions cover approximately 4.4 million shares (representing the number of shares for which the Notes are initially convertible) of the Company’s common stock and are generally expected to reduce potential dilution to the common stock upon any conversion of Notes and/or offset any potential cash payments the Company is required to make in excess of the principal amount of converted Notes, as the case may be, with such reduction and/or offset subject to a cap. The cap price of the Capped Call Transactions is initially $196.44. The Capped Call Transactions are classified as “other long-term assets” and re-measured to fair value at the end of each reporting period, resulting in a non-operating gain or loss.

Change in value of Capped Call Transactions:

(in thousands)	Three Months Ended March 31, 2020
Value at issuance	$	51,900
Fair value adjustment	(18,592)
Balance as of March 31,	$	33,308

Credit Facility

In November 2019, and as amended in February 2020, the Company entered into a five-year $100 million senior secured revolving credit agreement (the “Credit Facility”) with PNC Bank, National Association (“PNC”). The Company may use borrowings to finance working capital needs and for general corporate purposes. Subject to specific circumstances, the Credit Facility allows the Company to increase the aggregate commitment up to $200 million.

The Credit Facility contains customary covenants, including, but not limited to, those relating to additional indebtedness, liens, asset divestitures, and affiliate transactions. The Company is also required to comply with financial covenants that consist of a maximum net consolidated leverage ratio of 3.5 (with a step-up in the event of certain acquisitions) and a minimum consolidated interest coverage ratio of 3.5. The commitments expire on November 4, 2024, and any outstanding loans will be payable on such date.

As of March 31, 2020 and December 31, 2019, the Company had no outstanding borrowings under the Credit Facility.

7. FAIR VALUE MEASUREMENTS

Assets and liabilities measured at fair value on a recurring basis

The Company records its cash equivalents, Capped Call Transactions, and investments in privately-held companies at fair value on a recurring basis. Fair value is an exit price, representing the amount that would be received from the sale of an asset or paid to transfer a liability in an orderly transaction between market participants based on assumptions that market participants would use in pricing an asset or liability.

As a basis for classifying the fair value measurements, a three-tier fair value hierarchy, which classifies the fair value measurements based on the inputs used in measuring fair value, was established as follows:

•Level 1 - observable inputs such as quoted prices in active markets for identical assets or liabilities;

•Level 2 - significant other inputs that are observable either directly or indirectly; and

•Level 3 - significant unobservable inputs on which there is little or no market data, which require the Company to develop its own assumptions. This hierarchy requires the Company to use observable market data, when available, and to minimize the use of unobservable inputs when determining fair value.

The Company’s cash equivalents are composed of money market funds which are classified within Level 1 in the fair value hierarchy. The Company’s investments in privately-held companies are classified within Level 3 in the fair value hierarchy. The fair value of the Capped Call Transactions at the end of each reporting period is determined using a Black-Scholes option-pricing model. These valuation models use various market-based inputs, including stock price, remaining contractual term, expected volatility, risk-free interest rate, and expected dividend yield, as applicable. The Company applies significant judgment in its determination of expected volatility. The Company considers both historical and implied volatility levels of the underlying equity security and apply limited consideration of historical peer group volatility levels.

The Company’s assets and liabilities measured at fair value on a recurring basis were:

	March 31, 2020								December 31, 2019
(in thousands)	Level 1		Level 2		Level 3		Total		Level 1		Level 2		Level 3		Total
Cash equivalents (1)	$	460,475	$	—	$	—	$	460,475	$	—	$	—	$	—	$	—
Investments in privately-held companies (2)	$	—	$	—	$	6,338	$	6,338	$	—	$	—	$	4,871	$	4,871
Capped Call Transactions (2) (3)	$	—	$	33,308	$	—	$	33,308	$	—	$	—	$	—	$	—

(1) Composed of investments in money market funds. (2) Included in other long-term assets. (3) See "6. Debt" for additional information.

PEGASYSTEMS INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

Change in investments in privately-held companies:

(in thousands)	Three Months Ended March 31, 2020
Balance as of January 1,	$	4,871
New investments	1,490
Sales of investments	(1,424)
Currency translation adjustments	(73)
Fair value adjustment	1,474
Balance as of end of period	$	6,338

For certain other financial instruments, including cash equivalents, accounts receivable, and accounts payable, the carrying value approximates fair value due to the relatively short maturity of these items.

The fair value of the Company’s Notes was recorded at $515.9 million upon issuance, which reflected the principal amount of the Notes less the fair value of the conversion feature. The fair value of the debt component was determined based on a discounted cash flow model. The discount rate used reflected both the time value of money and credit risk inherent in the Notes. The carrying value of the Notes will be accreted, over the remaining term to maturity, to their principal value of $600 million.

The fair value of the Notes (inclusive of the conversion feature which is embedded in the Notes) was approximately $533 million as of March 31, 2020. The fair value was determined based on the quoted price of the Notes in an over-the-counter market on the last trading day of the reporting period and has been classified within Level 2 in the fair value hierarchy. See "6. Debt" for additional information.

8. LEASES

Expense

	Three Months Ended March 31,
(in thousands)	2020		2019
Fixed lease costs	$	4,818	$	4,300
Short-term lease costs	455		285
Variable lease costs	1,278		1,321
	$	6,551	$	5,906

Right of use assets and lease liabilities

(in thousands)	March 31, 2020		December 31, 2019
Right of use assets (1)	$	54,624	$	58,273
Lease liabilities (2)	$	15,385	$	15,885
Long-term lease liabilities	$	47,919	$	52,610

(1) Represents the Company’s right to use the leased asset during the lease term. Included in other long-term assets. (2) Included in other current liabilities.

The weighted-average remaining lease term and discount rate for the Company’s leases were:

	March 31, 2020	December 31, 2019
Weighted-average remaining lease term	3.8 years	4 years
Weighted-average discount rate (1)	5.8 %	5.8	%

(1) The rates implicit in most of the Company’s leases are not readily determinable. Therefore, the Company uses its incremental borrowing rate as the discount rate when measuring operating lease liabilities. The incremental borrowing rate represents an estimate of the interest rate the Company would incur to borrow an amount equal to the lease payments on a collateralized basis over the term of the lease.

Maturities of lease liabilities are:

(in thousands)	March 31, 2020		December 31, 2019
2020	$	13,838	$	19,373
2021	18,640		18,702
2022	17,383		17,671
2023	16,350		16,615
2024 and thereafter	4,619		4,734
Total lease payments	70,830		77,095
Less: imputed interest (1)	(7,526)		(8,600)
Total short and long-term lease liabilities	$	63,304	$	68,495

13

PEGASYSTEMS INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(1) Lease liabilities are measured at the present value of the remaining lease payments using a discount rate determined at lease commencement unless the discount rate is updated as a result of a lease reassessment event.

Cash flow information

	Three Months Ended March 31,
(in thousands)	2020		2019
Cash paid for leases	$	5,520	$	5,197
Right of use assets recognized for new leases and amendments (non-cash)	$	551	$	8,034

9. REVENUE

Geographic revenue

	Three Months Ended March 31,
(Dollars in thousands)	2020				2019
U.S.	$	172,417	65	%	$	103,991	48	%
Other Americas	15,342		6	%	28,829		14	%
United Kingdom (“U.K.”)	21,837		8	%	24,549		12	%
Europe (excluding U.K.), Middle East, and Africa	31,938		12	%	34,186		16	%
Asia-Pacific	24,057		9	%	20,991		10	%
	$	265,591	100	%	$	212,546	100	%

Revenue streams

	Three Months Ended March 31,
(in thousands)	2020		2019
Perpetual license	$	3,659	$	14,950
Term license	90,257		48,314
Revenue recognized at a point in time	93,916		63,264
Maintenance	73,695		67,706
Cloud	43,466		27,758
Consulting	54,514		53,818
Revenue recognized over time	171,675		149,282
	$	265,591	$	212,546

(in thousands)	Three Months Ended March 31,
	2020		2019
Term license	$	90,257	$	48,314
Cloud	43,466		27,758
Maintenance	73,695		67,706
Subscription (1)	207,418		143,778
Perpetual license	3,659		14,950
Consulting	54,514		53,818
	$	265,591	$	212,546

(1) Reflects client arrangements (term license, cloud, and maintenance) that are subject to renewal.

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PEGASYSTEMS INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

Remaining performance obligations ("Backlog")

Expected future revenue on existing contracts:

	March 31, 2020
(Dollars in thousands)	Perpetual license		Term license		Maintenance		Cloud		Consulting		Total
1 year or less	$	3,995	$	30,962	$	205,083	$	174,277	$	18,945	$	433,262	58	%
1-2 years	2,168		5,088		34,633		125,473		1,215		168,577		22	%
2-3 years	—		6,504		19,411		81,187		107		107,209		14	%
Greater than 3 years	—		635		10,596		33,537		10		44,778		6	%
	$	6,163	$	43,189	$	269,723	$	414,474	$	20,277	$	753,826	100	%

	March 31, 2019
(Dollars in thousands)	Perpetual license		Term License		Maintenance		Cloud		Consulting		Total
1 year or less	$	10,263	$	44,404	$	187,324	$	115,548	$	13,251	$	370,790	58	%
1-2 years	998		4,274		9,350		91,539		1,363		107,524		17	%
2-3 years	2,180		756		4,438		71,509		473		79,356		13	%
Greater than 3 years	—		135		2,008		72,742		27		74,912		12	%
	$	13,441	$	49,569	$	203,120	$	351,338	$	15,114	$	632,582	100	%

10. STOCK-BASED COMPENSATION

Expense

	Three Months Ended March 31,
(in thousands)	2020		2019
Cost of revenues	$	5,152	$	4,519
Selling and marketing	9,718		7,374
Research and development	5,496		4,560
General and administrative	2,809		1,897
	$	23,175	$	18,350
Income tax benefit	$	(4,582)	$	(3,740)

As of March 31, 2020, the Company had $146.3 million of unrecognized stock-based compensation expense, net of estimated forfeitures, which is expected to be recognized over a weighted-average period of 2.3 years.

Grants

The Company granted the following stock-based compensation awards:

	Three Months Ended March 31, 2020
(in thousands)	Shares	Total Fair Value
RSUs	813	$	72,733
Non-qualified stock options	1,540	$	34,988

Common stock issued

During the three months ended March 31, 2020, the Company issued 0.6 million shares of common stock to settle obligations of the Company’s stock-based compensation plans.

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PEGASYSTEMS INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

11. INCOME TAXES

Effective income tax rate

	Three Months Ended March 31,
(Dollars in thousands)	2020			2019
(Benefit from) income taxes	$	(23,810)		$	(8,300)
Effective income tax rate	48		%	22		%

During the three months ended March 31, 2020, the Company’s effective income tax rate benefit increased primarily due to the excess tax benefits from stock-based compensation and a carry back claim benefit as a result of the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”), partially offset by Global Intangible Low-Taxed Income (“GILTI”).

12. (LOSS) PER SHARE

Basic (loss) per share is computed using the weighted-average number of common shares outstanding during the applicable period. Diluted (loss) per share is computed using the weighted-average number of common shares outstanding during the applicable period, plus the dilutive effect of outstanding stock options, RSUs, and the impact of the conversion spread of the Company’s convertible senior notes.

Calculation of the basic and diluted earnings per share:

	Three Months Ended March 31,
(in thousands, except per share amounts)	2020		2019
Net (loss)	$	(25,372)	$	(28,717)
Weighted-average common shares outstanding	79,808		78,584
(Loss) per share, basic	$	(0.32)	$	(0.37)
Net (loss)	$	(25,372)	$	(28,717)
Weighted-average common shares outstanding, assuming dilution (1) (2)	79,808		78,584
(Loss) per share, diluted	$	(0.32)	$	(0.37)
Outstanding anti-dilutive stock options and RSUs (3)	5,948		5,563

(1) The Company expects to settle the principal amount of the Notes in cash. As a result, only the amount by which the conversion value exceeds the aggregated principal amount of the Notes is included in the diluted earnings per share computation under the treasury stock method. The conversion spread has a dilutive impact on diluted net income per share when the average market price of the Company’s common stock for a given period of time exceeds the initial conversion price of $135.05 per share for the Notes. In connection with the issuance of the Notes, the Company entered into Capped Call Transactions, which were not included in calculating the number of diluted shares outstanding, as their effect would have been anti-dilutive.

(2) In periods of loss, all dilutive securities are excluded as their inclusion would be anti-dilutive.

(3) Certain outstanding stock options and RSUs were excluded from the computation of diluted earnings per share because they were anti-dilutive in the period presented. These awards may be dilutive in the future.

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ITEM 2.  MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

FORWARD-LOOKING STATEMENTS

This Quarterly Report on Form 10-Q contains or incorporates forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995.

Words such as expects, anticipates, intends, plans, believes, will, could, should, estimates, may, targets, strategies, intends to, projects, forecasts, guidance, likely, and usually, or variations of such words and other similar expressions are intended to identify forward-looking statements, which speak only as of the date the statement was made and are based on current expectations and assumptions.

These forward-looking statements deal with future events, and are subject to various risks and uncertainties that are difficult to predict, including, but are not limited to, statements about our future financial performance and business plans, the adequacy of our liquidity and capital resources, the continued payment of quarterly dividends, and the timing of revenue recognition, management of our transition to a more subscription-based business model, variation in demand for our products and services, including among clients in the public sector, the impact of actual or threatened public health emergencies, such as the Coronavirus (COVID-19), reliance on third-party service providers, compliance with our debt obligations and debt covenants, the potential impact of our convertible senior notes and related capped call transactions, reliance on key personnel, and the continued uncertainties in the global economy, foreign currency exchange rates, the potential legal and financial liabilities and reputation damage due to cyber-attacks, security breaches and security flaws, our ability to protect our intellectual property rights and costs associated with defending such rights, maintenance of our client retention rate, and management of our growth. These risks and other factors that could cause actual results to differ materially from those expressed in such forward-looking statements are described further in Part I of our Annual Report on Form 10-K for the year ended December 31, 2019, and other filings we make with the U.S. Securities and Exchange Commission (“SEC”).

Except as required by applicable law, we do not undertake and expressly disclaim any obligation to publicly update or revise these forward-looking statements whether as the result of new information, future events, or otherwise.

BUSINESS OVERVIEW

We develop, market, license, host, and support enterprise software applications that help organizations transform the way they engage with their customers and process work across their enterprise. We also license our low-code Pega Platform™ for rapid application development to clients that wish to build and extend their business applications. Our cloud-architected portfolio of customer engagement and digital process automation applications leverages artificial intelligence (“AI”), case management, and robotic automation technology, built on our unified low-code Pega Platform, empowering businesses to quickly design, extend, and scale their enterprise applications to meet strategic business needs.

Our target clients are Global 3000 organizations and government agencies that require applications to differentiate themselves in the markets they serve. Our applications achieve and facilitate differentiation by increasing business agility, driving growth, improving productivity, attracting and retaining customers, and reducing risk. We deliver applications tailored to our clients’ specific industry needs.

COVID-19

The impact of COVID-19 on our operational and financial performance will depend on future developments, including the duration and spread of the outbreak, impact on our clients and our sales cycles, and impact on our partners or employees, all of which are uncertain and cannot be predicted. As of March 31, 2020, COVID-19 has not had a material impact on our results of operations or financial condition.

Our shift towards subscription-based revenue streams, the industry mix of our clients, our product mix, the fact that many of our clients are well-known and of large size, and the critical nature of our products to our clients may reduce the impact of COVID-19 on our business compared to other businesses or may delay the effect, if any, of COVID-19 on our results of operations until future periods. However, it is not possible to estimate the ultimate impact that COVID-19 will have on our business, and such an impact will depend on future developments, which are highly uncertain and cannot be predicted. For example, in response to the COVID-19 pandemic, we have shifted certain of our client events to virtual-only experiences, and we may deem it advisable to similarly alter, postpone or cancel entirely additional client, employee, or industry events in the future. See “Coronavirus (“COVID-19”)” under Item 1A. Risk Factors for additional information.

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Performance metrics

We utilize several performance metrics in analyzing and assessing our overall performance, making operating decisions, and forecasting and planning for future periods including:

Annual contract value (“ACV”) | +21% since March 31, 2019

•ACV represents the annualized value of our active contracts as of the measurement date. ACV for term license and cloud contracts is calculated by dividing the total value of the contract by the duration of the contract in years. ACV for maintenance is calculated as maintenance revenue for the quarter then ended multiplied by four. Client cloud ACV is composed of maintenance ACV and ACV from term license contracts. We believe the presentation of ACV on a constant currency basis enhances the understanding of our results and evaluation of our performance in comparison to prior periods, as it provides visibility into the impact of changes in foreign currency exchange rates, which are outside of our control. All periods shown reflect foreign currency exchange rates as of March 31, 2020.

Remaining performance obligations (“Backlog”) | +19% since March 31, 2019

•Backlog represents contracted revenue that has not yet been recognized, and includes deferred revenue and non-cancellable amounts that will be invoiced and recognized as revenue in future periods.

Cloud revenue | +57% since March 31, 2019

•Cloud revenue is revenue as reported under US GAAP for cloud contracts.

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CRITICAL ACCOUNTING POLICIES

Management’s Discussion and Analysis of Financial Condition and Results of Operations is based upon our unaudited condensed consolidated financial statements, which have been prepared in accordance with accounting principles generally accepted in the United States (“U.S.”) and the rules and regulations of the SEC for interim financial reporting. The preparation of these financial statements requires us to make estimates and judgments that affect the reported amounts of assets, liabilities, revenues, and expenses, and the related disclosure of contingent assets and liabilities. We base our estimates and judgments on historical experience, knowledge of current conditions, and expectations of what could occur in the future given available information.

For more information regarding our critical accounting policies, we encourage you to read the discussion contained in the following locations in our Annual Report on Form 10-K for the year ended December 31, 2019:

•“Critical Accounting Estimates and Significant Judgments” in Item 7. “Management’s Discussion and Analysis of Financial Condition and Results of Operations”; and

•Note 2. “Significant Accounting Policies” in Item 8. “Financial Statements and Supplementary Data.”

There have been no significant changes to our critical accounting policies as disclosed in our Annual Report on Form 10-K for the year ended December 31, 2019 other than those listed below.

Capped Call Transactions

In February 2020, we entered into privately negotiated capped call transactions (“Capped Call Transactions”) with certain financial institutions. The Capped Call Transactions cover approximately 4.4 million shares (representing the number of shares for which the Notes are initially convertible) of our common stock and are generally expected to reduce potential dilution of our common stock upon any conversion of Notes. The fair value of the Capped Call Transactions at the end of each reporting period is determined using a Black-Scholes option-pricing model. These valuation models use various market-based inputs, including stock price, remaining contractual term, expected volatility, risk-free interest rate, and expected dividend yield, as applicable. Management applies significant judgment in its determination of expected volatility. We consider both historical and implied volatility levels of the underlying equity security and apply limited consideration of historical peer group volatility levels.

The Capped Call Transactions are classified as “other long-term assets” and re-measured to fair value at the end of each reporting period, resulting in a non-operating gain or loss.

See "6. Debt" and “7. Fair Value Measurements” in Item 1 of this Quarterly Report for additional information.

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RESULTS OF OPERATIONS

Revenue

Our license revenue is derived from sales of our applications and Pega Platform. Our cloud revenue is derived from our hosted Pega Platform and software applications. We expect our revenue mix to continue to shift in favor of our subscription offerings, particularly cloud arrangements, which could result in slower total revenue growth in the near term. Revenue from cloud arrangements is generally recognized over the service period, while revenue from term and perpetual license arrangements is generally recognized upfront when the license rights become effective.

(Dollars in thousands)	Three Months Ended March 31,								Change
	2020				2019
Cloud	$	43,466	16	%	$	27,758	13	%	$	15,708	57	%
Maintenance	73,695		28	%	67,706		32	%	5,989		9	%
Term license	90,257		34	%	48,314		23	%	41,943		87	%
Subscription (1)	207,418		78	%	143,778		68	%	63,640		44	%
Perpetual license	3,659		1	%	14,950		7	%	(11,291)		(76)	%
Consulting	54,514		21	%	53,818		25	%	696		1	%
Total revenue	$	265,591	100	%	$	212,546	100	%	$	53,045	25	%

(1) Reflects client arrangements (term license, cloud, and maintenance) that are subject to renewal.

The increase in total revenue was primarily due to the increase in subscription revenue, partially offset by a decrease in perpetual revenue, which reflects the shift in client preferences to subscription arrangements from other types of arrangements.

Gross profit

	Three Months Ended March 31,								Change
(Dollars in thousands)	2020				2019
Software license	$	93,232	99	%	$	61,886	98	%	$	31,346	51	%
Maintenance	68,119		92	%	61,371		91	%	6,748		11	%
Cloud	25,933		60	%	14,460		52	%	11,473		79	%
Consulting	(1,221)		(2)	%	392		1	%	(1,613)		*
	$	186,063	70	%	$	138,109	65	%	$	47,954	35	%

* not meaningful

The recent shift in our revenue mix toward cloud arrangements has resulted in slower total gross profit growth as our cloud business continues to grow and scale. Revenue from cloud arrangements is generally recognized over the service period, while revenue from term and perpetual license arrangements is generally recognized upfront when the license rights become effective.

The increase in gross profit was primarily due to the increases in term and cloud revenue, which reflects the shift in client preferences to cloud arrangements from other types of arrangements.

The increase in gross profit percent was primarily due to the:

•increase in cloud gross profit percent, driven by cost efficiency gains as our cloud business continues to grow and scale, and

•decrease in consulting gross profit percent, driven by an increase in consulting resource availability as we leverage our partner network.

Operating expenses

(Dollars in thousands)	Three Months Ended March 31,								Change
	2020				2019
Selling and marketing	$	136,024	51	%	$	108,865	51	%	$	27,159	25	%
Research and development	$	58,727	22	%	$	50,596	24	%	$	8,131	16	%
General and administrative	$	15,630	6	%	$	12,676	6	%	$	2,954	23	%

•The increase in sales and marketing was primarily due to an increase in compensation and benefits of $22.5 million, attributable to increased headcount and equity compensation, and $5.3 million of costs incurred in 2020 as a result of the cancellation of the live event portion of PegaWorld. The increase in headcount reflects our efforts to increase our sales capacity to deepen relationships with existing clients and target new accounts.

•The increase in research and development was primarily due to an increase in compensation and benefits of $7.2 million, attributable to increased headcount and equity compensation.

20

•The increase in general and administrative was primarily due to an increase of $1.5 million in compensation and benefits due to increased headcount.

Other income (expense), net

(Dollars in thousands)	Three Months Ended March 31,				Change
	2020		2019
Foreign currency transaction (loss)	$	(5,947)	$	(3,712)	$	(2,235)	(60)	%
Interest income	607		723		(116)		(16)	%
Interest expense	(2,306)		—		(2,306)		*
Other (loss), net	(17,218)		—		(17,218)		*
	$	(24,864)	$	(2,989)	$	(21,875)	(732)	%

* not meaningful

•The change in other (loss), net is due to a fair value adjustment of $18.6 million on the Capped Call Transactions, entered into in connection with our issuance of the Notes. See "6. Debt" in Item 1 of this Quarterly Report for additional information.

•The change in foreign currency transaction (loss) were primarily due to the impact of fluctuations in foreign currency exchange rates associated with our foreign currency-denominated cash, accounts receivable, and intercompany receivables and payables held by our United Kingdom (“U.K.”) subsidiary.

•The increase in interest expense is due to our issuance of $600 million in aggregate principal amount of our convertible senior notes (“Notes”) on February 24, 2020. See "6. Debt" in Item 1 of this Quarterly Report for additional information.

(Benefit from) income taxes

	Three Months Ended March 31,
(Dollars in thousands)	2020			2019
(Benefit from) income taxes	$	(23,810)		$	(8,300)
Effective income tax rate	48		%	22		%

The inclusion of excess tax benefits from stock-based compensation in the provision for income taxes has increased the variability of the effective tax rates in recent periods. This fluctuation may continue in future periods, depending on our future stock price in relation to the fair value of awards, the timing of the vestings of RSU awards, the exercise behavior of our stock option holders, and the total value of future grants of stock-based compensation awards.

During the three months ended March 31, 2020, our effective income tax rate benefit increased primarily due to the excess tax benefits from stock-based compensation and a carry back claim benefit as a result of the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”), partially offset by Global Intangible Low-Taxed Income (“GILTI”).

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LIQUIDITY AND CAPITAL RESOURCES

	Three Months Ended March 31,
(in thousands)	2020		2019
Cash provided by (used in):
Operating activities	$	(18,323)	$	22,703
Investing activities	(12,562)		(1,466)
Financing activities	502,174		(25,587)
Effect of exchange rates on cash and cash equivalents	(1,510)		295
Net increase (decrease) in cash and cash equivalents	$	469,779	$	(4,055)

(in thousands)	March 31, 2020		December 31, 2019
Held by U.S. entities	$	493,629	$	23,437
Held by foreign entities	44,513		44,926
Total cash and cash equivalents	$	538,142	$	68,363

We believe that our current cash, cash flow from operations, and borrowing capacity will be sufficient to fund our operations and quarterly cash dividends for at least the next 12 months. Whether these resources are adequate to meet our liquidity needs beyond that period will depend on our growth, operating results, and the investments required to meet the possible increased demand for our services. If we require additional capital resources to grow our business, we may seek to finance our operations from available funds or additional external financing.

If it became necessary to repatriate foreign funds, we may be required to pay U.S. and foreign taxes upon repatriation. Due to the complexity of income tax laws and regulations, and the effects of the Tax Reform Act, it is impracticable to estimate the amount of taxes we would have to pay.

Cash (used in) provided by operating activities

As client preferences continue to shift in favor of cloud arrangements, we could continue to experience slower operating cash flow growth, or negative cash flow, in the near term. Cash from cloud and term arrangements is generally collected over an average service period of three years, while cash from perpetual license arrangements is generally collected upfront, shortly after the license rights become effective.

The primary driver of the decrease in the three months ended March 31, 2020 was the recent shift in our revenue mix toward cloud arrangements and increased costs as we accelerated investments in our cloud offerings and selling and marketing activities to support future growth.

In the three months ended March 31, 2020, COVID-19 did not have a material impact on our cash flows from operations. See “Coronavirus (“COVID-19”)” under Item 1A. Risk Factors for additional information.

Cash (used in) investing activities

The change in cash (used in) investing activities was primarily driven by investments in property and equipment at several of our office locations.

Cash provided by (used in) financing activities

In February 2020, we issued $600 million in aggregate principal amount of our convertible senior notes (“Notes”) due March 1, 2025, which provided net proceeds as follows:

(in thousands)	Amount
Principal	$	600,000
Less: issuance costs	(14,527)
Less: Capped Call Transactions	(51,900)
	$	533,573

A portion of the proceeds of the Notes was used to fund the Capped Call Transactions with the remainder to be used for working capital and other general corporate purposes. See "6. Debt" in Item 1 of this Quarterly Report for additional information.

In November 2019, and as amended in February 2020, we entered into a five-year $100 million senior secured revolving credit agreement (the “Credit Facility”) with PNC Bank, National Association (“PNC”). As of March 31, 2020 and December 31, 2019, we had no outstanding borrowings under the Credit Facility.

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Stock repurchase program ⁽¹⁾

Changes in the remaining stock repurchase authority:

(in thousands)	Three Months Ended March 31, 2020
January 1,	$	45,484
Repurchases	(6,000)
March 31,	$	39,484

⁽¹⁾ Purchases under these programs have been made on the open market.

Common stock repurchases

	Three Months Ended March 31,
	2020			2019
(in thousands)	Shares	Amount		Shares	Amount
Tax withholdings for net settlement of equity awards	257	$	23,011	232	$	14,838
Stock repurchase program (1)	87	6,000		144	7,586
Activity in period (2)	344	$	29,011	376	$	22,424

⁽¹⁾ Represents activity under our publicly announced stock repurchase programs. ⁽²⁾ During the three months ended March 31, 2020 and 2019, instead of receiving cash from the equity holders, we withheld shares with a value of $15.3 million and $12.2 million, respectively, for the exercise price of options. These amounts have been excluded from the table above.

Dividends

	Three Months Ended March 31,
(in thousands)	2020		2019
Dividend payments to shareholders	$	2,388	$	2,363

We currently intend to pay a quarterly cash dividend of $0.03 per share, however, the Board of Directors may terminate or modify the dividend program at any time without prior notice.

Contractual obligations

As of March 31, 2020, our contractual obligations were:

	Payments due by period
(in thousands)	2020		2021		2022-2023		2024-2025		2026 and thereafter		Other		Total
Purchase obligations (1)	$	49,237	$	56,689	$	57,498	$	—	$	—	$	—	$	163,424
Investment commitments (2)	995		703		—		—		—		—		1,698
Liability for uncertain tax positions (3)	—		—		—		—		—		5,210		5,210
Operating lease obligations (4)	13,837		18,640		33,733		3,925		695		—		70,830
Total	$	64,069	$	76,032	$	91,231	$	3,925	$	695	$	5,210	$	241,162

(1) Represents the fixed or minimum amounts due under purchase obligations for hosting services and sales and marketing programs.

(2) Represents the maximum funding that would be expected under existing investment agreements with privately-held companies. Our investment agreements generally allow us to withhold unpaid committed funds at our discretion.

(3) We are unable to reasonably estimate the timing of the cash outflow due to uncertainties in the timing of the effective settlement of tax positions.

(4) See "8. Leases" in Item 1 of this Quarterly Report for additional information.

ITEM 3.  QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

Market risk represents the risk of loss that may affect us due to adverse changes in financial market prices and rates.

Foreign currency exposure

Translation risk

Our international sales are usually denominated in foreign currencies. However, the operating expenses of our foreign operations are also primarily denominated in foreign currencies, which partially offsets our foreign currency exposure.

23

A hypothetical 10% strengthening in the U.S. dollar against other currencies would result in the following impact:

	Three Months Ended March 31,
	2020		2019
(Decrease) increase in revenue	(3)	%	(4)	%
(Decrease) increase in net income	(14)	%	(6)	%

Remeasurement risk

We experience fluctuations in transaction gains or losses from remeasurement of monetary assets and liabilities that are denominated in currencies other than the functional currency of the entities in which they are recorded.

We are primarily exposed to changes in foreign currency exchange rates associated with the Australian dollar, Euro, and U.S. dollar-denominated cash and cash equivalents, accounts receivable, unbilled receivables, and intercompany receivables and payables held by our U.K. subsidiary, a British pound functional entity.

A hypothetical 10% strengthening in the British pound exchange rate in comparison to the Australian dollar, Euro, and U.S. dollar would result in the following impact:

	Three Months Ended March 31,
(in millions)	2020		2019
Foreign currency gain (loss)	$	7	$	(4)

ITEM 4.  CONTROLS AND PROCEDURES

(a) Evaluation of disclosure controls and procedures

Our management, with the participation of our Chief Executive Officer (“CEO”) and Chief Financial Officer (“CFO”), evaluated the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (“Exchange Act”)) as of March 31, 2020. In designing and evaluating our disclosure controls and procedures, our management recognized that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving their objectives, and our management necessarily applied its judgment in evaluating the cost-benefit relationship of possible controls and procedures. Based on this evaluation, our CEO and CFO concluded that our disclosure controls and procedures were effective as of March 31, 2020.

(b) Changes in internal control over financial reporting

There have been no changes in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) during the quarter ended March 31, 2020 that have materially affected or are reasonably likely to materially affect our internal control over financial reporting.

COVID-19

In response to COVID-19, we have undertaken measures to protect our employees, partners, and clients, including encouraging employees to work remotely. These changes have compelled us to modify some of our control procedures. However, those changes have so far not been material.

24

PART II - OTHER INFORMATION

ITEM 1A.  RISK FACTORS

We encourage you to carefully consider the risk factors identified below and in Item 1A. “Risk Factors” of our Annual Report on Form 10-K for the year ended December 31, 2019, which was filed with the Securities and Exchange Commission on February 12, 2020. These risk factors could materially affect our business, financial condition, and future results, and they could cause our actual business and financial results to differ materially from those contained in forward-looking statements made in this Quarterly Report on Form 10-Q or elsewhere by management from time to time.

Coronavirus (“COVID-19”)

Epidemic diseases, such as the recent global COVID-19 outbreak, could harm our business and results of operations.

The recent outbreak of a novel coronavirus disease (“COVID-19”), which has been declared by the World Health Organization to be a pandemic, has spread across the globe and is impacting worldwide economic activity. A pandemic, including COVID-19, or other public health epidemic poses the risk that we or our employees and other partners may be prevented from conducting business activities at full capacity for an indefinite period of time, including due to spread of the disease within these groups or due to shutdowns that are requested or mandated by governmental authorities. Moreover, these conditions can affect the rate of IT spending and may adversely affect our clients’ willingness to purchase our solutions, delay prospective clients’ purchasing decisions, reduce the value or duration of their contracts, request concessions including extended payment terms or better pricing, or affect attrition rates, all of which could adversely affect our future sales and operating results. The global spread of COVID-19 has created significant volatility, uncertainty, and economic disruption.

We have undertaken measures to protect our employees, partners, and clients, including by adopting a virtual-only meeting format for our annual PegaWorld conference and by encouraging employees to work remotely. There can be no assurance that these measures will be sufficient, however, or that we can implement them without adversely affecting our business operations.

We continue to monitor the situation and may adjust our current policies as more information and public health guidance become available. Precautionary measures that have been adopted, or may be adopted in the future, could negatively affect our client success efforts, sales, and marketing efforts, delay and lengthen our sales cycles, or create operational or other challenges, any of which could harm our business and results of operations. In addition, COVID-19 may disrupt the operations of our clients, vendors, and partners for an indefinite period, including as a result of travel restrictions and/or business shutdowns, all of which could negatively impact our business and results of operations, including cash flows.

It is not possible at this time to estimate the ultimate impact that COVID-19 could have on our business, as the impact will depend on future developments, which are highly uncertain and cannot be predicted. Furthermore, due to our shift to a renewable model, the effect of COVID-19 may not be fully reflected in our results of operations until future periods, if at all. The extent to which COVID-19 impacts our business, operations, and financial results will depend on numerous evolving factors that we may not be able to predict accurately, including:

•the duration and scope of the pandemic;

•governmental, business and individual actions taken in response to the pandemic and the impact of those actions on global economic activity;

•the actions taken in response to economic disruption;

•the impact of business disruptions and reductions in our clients’ business and the resulting impact on their demand for our services and solutions; and

•our ability to provide our services and solutions, including as a result of our employees or our clients’ employees working remotely and/or closures of offices and facilities.

Risks related to our Convertible Senior Notes

We have a significant amount of debt that may decrease our business flexibility, access to capital, and/or increase our borrowing costs, and we may still incur additional debt in the future, which may adversely affect our operations and financial results.

As of March 31, 2020, we had $600 million aggregate principal amount of indebtedness under our Convertible Senior Notes due 2025 (the “Notes”).

Our indebtedness may:

•limit our ability to borrow additional funds for working capital, capital expenditures, acquisitions or other general business purposes;

•limit our ability to use our cash flow or obtain additional financing for future working capital, capital expenditures, acquisitions or other general business purposes;

•require us to use a substantial portion of our cash flow from operations to make debt service payments;

•limit our flexibility to plan for, or react to, changes in our business and industry;

25

•place us at a competitive disadvantage compared to our less leveraged competitors;

•dilute the interests of our existing stockholders as a result of issuing shares of our common stock upon the conversion of the Notes; and

•increase our vulnerability to the impact of adverse economic and industry conditions.

Our ability to pay our debt when due or to refinance our indebtedness, including the Notes, depends on our future performance, which is subject to economic, financial, competitive, and other factors beyond our control. Our business may not generate cash flow from operations in the future sufficient to service our debt and make necessary capital expenditures. Our ability to refinance our indebtedness will depend on the capital markets and our financial condition at such time. We may not be able to engage in any of these activities or engage in these activities on desirable terms, which could result in a default on our debt obligations which could, in turn, result in that and our other indebtedness becoming immediately payable in full.

In addition, we and our subsidiaries may incur additional debt to meet future financing needs. We will not be restricted under the terms of the indenture governing the Notes from incurring additional debt, securing existing or future debt, recapitalizing our debt or taking a number of other actions that are not limited by the terms of the indenture governing the Notes that could have the effect of diminishing our ability to make payments on the Notes when due. If we incur additional indebtedness, the risks related to our business and our ability to service or repay our indebtedness would increase.

The conditional conversion feature of the Notes, if triggered, may adversely affect our financial condition and operating results.

Pursuant to their terms, holders of the Notes may convert their Notes at their option prior to the scheduled maturities of Notes under certain circumstances. Upon conversion of the Notes, unless we elect to deliver solely shares of our common stock to settle such conversion, we will be obligated to make cash payments. In addition, holders of our Notes will have the right to require us to repurchase their Notes upon the occurrence of a fundamental change (as defined in the indenture, dated as of February 24, 2020, between us and U.S. Bank National Association, as trustee (the “Trustee”) (the “Indenture”)), at a repurchase price equal to 100% of the principal amount of the Notes to be repurchased, plus accrued and unpaid interest, if any, to, but not including, the fundamental change repurchase date. Although it is our intention and we currently expect to settle the conversion value of the Notes in cash up to the principal amount and any excess in shares, there is a risk that we may not have enough available cash or be able to obtain financing at the time we are required to make repurchases of Notes surrendered therefor or Notes being converted. In addition, our ability to make payments may be limited by law, by regulatory authority, or by agreements governing our future indebtedness. Our failure to repurchase Notes at a time when the Indenture requires the repurchase or to pay any cash payable on future conversions of the Notes as required by the Indenture would constitute a default under the Indenture. A default under the Indenture or the fundamental change itself could also lead to a default under agreements governing our future indebtedness. If the repayment of the related indebtedness were to be accelerated after any applicable notice or grace periods, we may not have sufficient funds to repay the indebtedness and repurchase the Notes or make cash payments upon conversions thereof. In addition, even if holders of Notes do not elect to convert their Notes, we could be required under applicable accounting rules to reclassify all or a portion of the outstanding principal of the Notes as a current rather than long-term liability, which would result in a material reduction of our net working capital.

The accounting method for convertible debt securities that may be settled in cash, such as the Notes, could have a material effect on our reported financial results.

Under Accounting Standards Codification 470-20, Debt with Conversion and Other Options (ASC 470-20), an entity must separately account for the liability and equity components of the convertible debt instruments (such as the Notes) that may be settled entirely or partially in cash upon conversion in a manner that reflects the issuer’s economic interest cost. The effect of ASC 470-20 on the accounting for the Notes is that the equity component is required to be included in the additional paid-in capital section of stockholders’ equity on our consolidated balance sheet at the issuance date and the value of the equity component is treated as debt discount for purposes of accounting for the debt component of the Notes. As a result, we will be required to record noncash interest expense through the amortization of the excess of the face amount over the carrying amount of the expected life of the Notes. We will report larger net losses (or lower net income) in our financial results because ASC 470-20 requires interest to include both the amortization of the debt discount and the instrument’s cash coupon interest rate, which could adversely affect our reported or future financial results, the trading price of our common stock, and the trading price of the Notes.

In addition, under certain circumstances, convertible debt instruments (such as the Notes) that may be settled entirely or partially in cash may be accounted for utilizing the treasury stock method, the effect of which is that the shares issuable upon conversion of such Notes are not included in the calculation of diluted earnings per share except to the extent that the conversion value of such Notes exceeds their principal amount. Under the treasury stock method, the number of shares of common stock that would be necessary to settle such excess, if we elected to settle such excess in shares, is included in the denominator for purposes of calculating diluted earnings per share. We cannot be sure that the accounting standards in the future will continue to permit the use of the treasury stock method. If we are unable or otherwise elect not to use the treasury stock method in accounting for the shares issuable upon conversion of the Notes, then our diluted earnings per share could be adversely affected.

26

The capped call transactions may affect the value of the Notes and our common stock.

In connection with the issuance of the Notes, we entered into capped call transactions with certain financial institutions (“option counterparties”). The capped call transactions are generally expected to reduce the potential dilution to our common stock upon any conversion of the Notes and/or offset any cash payments we are required to make in excess of the principal amount of converted Notes, as the case may be, with such reduction and/or offset subject to a cap. From time to time, the option counterparties that are parties to the capped call transactions or their respective affiliates may modify their hedge positions by entering into or unwinding various derivative transactions with respect to our common stock and/or purchasing or selling our common stock or other securities of ours in secondary market transactions prior to the maturity of the Notes. This activity could cause a decrease in the market price of our common stock.

We are subject to counterparty risk with respect to the capped call transactions.

The option counterparties are financial institutions, and we will be subject to the risk that one or more of the option counterparties may default or otherwise fail to perform, or may exercise certain rights to terminate, their obligations under the Capped Calls. Our exposure to the credit risk of the option counterparties will not be secured by any collateral. Recent global economic conditions have resulted in the actual or perceived failure or financial difficulties of many financial institutions. If an option counterparty becomes subject to insolvency proceedings, we will become an unsecured creditor in those proceedings with a claim equal to our exposure at the time under such transaction. Our exposure will depend on many factors but, generally, our exposure will increase if the market price or the volatility of our common stock increases. In addition, upon a default or other failure to perform, or a termination of obligations, by an option counterparty, we may suffer more dilution than we currently anticipate with respect to our common stock. We can provide no assurances as to the financial stability or viability of the option counterparties.

Provisions in the indenture for the Notes may deter or prevent a business combination that may be favorable to our stockholders.

If a fundamental change occurs prior to the maturity date of the Notes, holders of the Notes will have the right, at their option, to require us to repurchase all or a portion of their Notes. In addition, if a “make-whole fundamental change” (as defined in the Indenture) occurs prior the maturity date, we will in some cases be required to increase the conversion rate of the Notes for a holder that elects to convert its Notes in connection with such make-whole fundamental change.

Furthermore, the Indenture will prohibit us from engaging in certain mergers or acquisitions unless, among other things, the surviving entity assumes our obligations under the Notes. These and other provisions in the Indenture could deter or prevent a third party from acquiring us even when the acquisition may be favorable to our stockholders.

Conversion of the Notes may dilute the ownership interest of existing stockholders.

The conversion of some or all of the Notes will dilute the ownership interests of existing stockholders to the extent we deliver shares of our common stock upon conversion of any of the Notes. Any sales in the public market of the common stock issuable upon such conversion could adversely affect prevailing market prices of our common stock. In addition, the existence of the Notes may encourage short selling by market participants because the conversion of the Notes could be used to satisfy short positions, or anticipated conversion of the Notes into shares of our common stock could depress the price of our common stock.

27

ITEM 2.  UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

Issuer Purchases of Equity Securities

Common stock repurchased in the three months ended March 31, 2020 was:

(in thousands, except per share amounts)	Total Number of Shares Purchased (1) (2)	Average  Price Paid per Share (1) (2)		Total Number of Shares Purchased as Part of Publicly Announced Share Repurchase Program (2)	Approximate Dollar Value of Shares That May Yet Be Purchased at Period End Under Publicly Announced Share Repurchase Programs (2)
January 1, 2020 - January 31, 2020	33	$	82.11	—	$	45,484
February 1, 2020 - February 29, 2020	181	$	97.83	—	$	45,484
March 1, 2020 - March 31, 2020	299	$	79.88	87	$	39,484
	513	$	86.35	87

(1) Shares withheld to cover the option exercise price and tax withholding obligations under the net settlement provisions of our stock compensation awards have been included in these amounts.

(2) On March 15, 2019, we announced that our Board of Directors extended the expiration date of the current stock repurchase program to June 30, 2020 and increased the amount of common stock we are authorized to repurchase by $60 million. See "Liquidity and Capital Resources" in Item 2 of this Quarterly Report for additional information.

28

ITEM 6.  EXHIBITS

Exhibit No.	Description
3.1	Restated Articles of Organization of the Registrant and Amendments thereto. (Filed as Exhibit 3.1 to the Registrant’s September 30, 2014 Form 10-Q and incorporated herein by reference.)
3.2	Amended and Restated Bylaws of Pegasystems Inc. (Filed as Exhibit 3.2 to the Registrant’s September 8, 2017 Form 8-K and incorporated herein by reference.)
4.1	Indenture, dated as of February 24, 2020, between Pegasystems Inc. and U.S. Bank National Association, as trustee. (Filed as Exhibit 4.1 to the Registrant’s February 24, 2020 Form 8-K and incorporated herein by reference.)
4.2	Form of Form of certificate representing the 0.75% Convertible Senior Notes due 2025 (included as Exhibit A to Exhibit 4.1). (Filed as Exhibit 4.2 to the Registrant’s February 24, 2020 Form 8-K and incorporated herein by reference.)
4.3	Specimen Certificate Representing the Common Stock. (Filed as Exhibit 4.1 to the Registrant’s Registration Statement on Form S-1 (Registration No. 333-03807) or an amendment thereto and incorporated herein by reference.)
10.1	Form of Confirmation of Base Call Option Transaction. (Filed as Exhibit 10.1 to the Registrant’s February 24, 2020 Form 8-K and incorporated herein by reference.)
10.2	Form of Confirmation of Additional Call Option Transaction. (Filed as Exhibit 10.2 to the Registrant’s February 24, 2020 Form 8-K and incorporated herein by reference.)
10.3	Amendment to Loan Documents, dated February 18, 2020, between Pegasystems Inc. and PNC Bank, National Association. (Filed as Exhibit 10.3 to the Registrant’s February 24, 2020 Form 8-K and incorporated herein by reference.)
31.1	Certification pursuant to Exchange Act Rules 13a-14 and 15d-14 of the Chief Executive Officer.
31.2	Certification pursuant to Exchange Act Rules 13a-14 and 15d-14 of the Chief Financial Officer.
32+	Certification pursuant to 18 U.S.C. Section 1350 of the Chief Executive Officer and the Chief Financial Officer.
101.INS	Inline XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.
101.SCH	Inline XBRL Taxonomy Extension Schema Document.
101.CAL	Inline XBRL Taxonomy Calculation Linkbase Document.
101.DEF	Inline XBRL Taxonomy Extension Definition Linkbase Document.
101.LAB	Inline XBRL Taxonomy Label Linkbase Document.
101.PRE	Inline XBRL Taxonomy Presentation Linkbase Document.
104	Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101)

+ Indicates that the exhibit is being furnished with this report and is not filed as a part of it.

29

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

		Pegasystems Inc.
Dated:	April 29, 2020	By:	/s/ KENNETH STILLWELL
			Kenneth Stillwell
			Chief Financial Officer and Chief Administrative Officer
			(Principal Financial Officer)

30

EX-31.1

EXHIBIT 31.1

CERTIFICATION

I, Alan Trefler, certify that:

1.I have reviewed this Quarterly Report on Form 10-Q of Pegasystems Inc.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a.designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b.designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c.evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d.disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a.all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b.any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Dated: April 29, 2020

/s/ ALAN TREFLER

Alan Trefler

Chairman and Chief Executive Officer

(Principal Executive Officer)

EX-31.2

EXHIBIT 31.2

CERTIFICATION

I, Kenneth Stillwell, certify that:

1.I have reviewed this Quarterly Report on Form 10-Q of Pegasystems Inc.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a.designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b.designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c.evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d.disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a.all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b.any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Dated: April 29, 2020

/s/ KENNETH STILLWELL

Kenneth Stillwell

Chief Financial Officer and Chief Administrative Officer

(Principal Financial Officer)

EX-32

EXHIBIT 32

CERTIFICATION PURSUANT TO SECTION 1350, AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report of Pegasystems Inc. (the “Company”) on Form 10-Q for the quarter ended March 31, 2020 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), Alan Trefler, Chairman and Chief Executive Officer of Pegasystems Inc., and Kenneth Stillwell, Chief Financial Officer and Chief Administrative Officer of Pegasystems Inc., each certifies, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

1.The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

2.The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

Dated: April 29, 2020

/s/ ALAN TREFLER

Alan Trefler

Chairman and Chief Executive Officer

(Principal Executive Officer)

/s/ KENNETH STILLWELL

Kenneth Stillwell

Chief Financial Officer and Chief Administrative Officer

(Principal Financial Officer)

XML

STOCK-BASED COMPENSATION - Additional Information (Details) $ in Millions	3 Months Ended
	Mar. 31, 2020 USD ($) shares
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Unrecognized stock-based compensation expense | $	$ 146.3
Weighted-average period of recognition of unrecognized stock-based compensation expense (in years)	2 years 3 months 18 days
Common Stock
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Shares issued (in shares) | shares	600,000

XML

DEBT - Net Carrying Amount (Details) - Convertible Debt - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Feb. 29, 2020
Debt Instrument [Line Items]
Principal	$ 600,000	$ 600,000
Unamortized debt discount	(82,624)
Unamortized issuance costs	(12,268)
Principal, net	505,108
Conversion options	$ 61,604

XML

DEBT - Credit Facility (Details)	1 Months Ended
	Nov. 30, 2019 USD ($)	Mar. 31, 2020 USD ($)	Dec. 31, 2019 USD ($)
Debt Instrument [Line Items]
Remaining borrowing capacity		$ 0	$ 0
PNC Bank, National Association
Debt Instrument [Line Items]
Minimum consolidated coverage ratio	3.5
Credit Agreement | PNC Bank, National Association
Debt Instrument [Line Items]
Maximum consolidated net leverage ratio	3.5
Line of Credit | PNC Bank, National Association | Revolving Credit Facility
Debt Instrument [Line Items]
Revolving credit agreement term	5 years
Senior notes	$ 100,000,000
Increase in aggregate commitment amount	$ 200,000,000

XML

FAIR VALUE MEASUREMENTS (Tables)

3 Months Ended

Mar. 31, 2020

Fair Value Disclosures [Abstract]

Assets and Liabilities Measured at Fair Value

The Company’s assets and liabilities measured at fair value on a recurring basis were:

	March 31, 2020								December 31, 2019
(in thousands)	Level 1		Level 2		Level 3		Total		Level 1		Level 2		Level 3		Total
Cash equivalents (1)	$	460,475	$	—	$	—	$	460,475	$	—	$	—	$	—	$	—
Investments in privately-held companies (2)	$	—	$	—	$	6,338	$	6,338	$	—	$	—	$	4,871	$	4,871
Capped Call Transactions (2) (3)	$	—	$	33,308	$	—	$	33,308	$	—	$	—	$	—	$	—

(1) Composed of investments in money market funds. (2) Included in other long-term assets. (3) See "6. Debt" for additional information.

Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation

Change in investments in privately-held companies:

(in thousands)	Three Months Ended March 31, 2020
Balance as of January 1,	$	4,871
New investments	1,490
Sales of investments	(1,424)
Currency translation adjustments	(73)
Fair value adjustment	1,474
Balance as of end of period	$	6,338

XML

RECEIVABLES, CONTRACT ASSETS, AND DEFERRED REVENUE (Tables)

3 Months Ended

Mar. 31, 2020

Receivables [Abstract]

Summary of Receivable

Receivables

(in thousands)	March 31, 2020		December 31, 2019
Accounts receivable	$	191,533	$	199,720
Unbilled receivables	182,399		180,219
Long-term unbilled receivables	110,393		121,736
	$	484,325	$	501,675

Summary of Unbilled Receivables

Unbilled receivables are client committed amounts for which revenue recognition precedes billing, and billing is solely subject to the passage of time. They are expected to be billed in the future as follows:

(Dollars in thousands)	March 31, 2020
1 year or less	$	182,399	62	%
1-2 years	88,928		31	%
2-5 years	21,465		7	%
	$	292,792	100	%

Summary of Unbilled Receivables Based Upon Contract Effective Date

Unbilled receivables based upon contract effective date:

(Dollars in thousands)	March 31, 2020
2020	$	40,533	14	%
2019	102,154		35	%
2018	55,484		19	%
2017	44,691		15	%
2016 and prior	49,930		17	%
	$	292,792	100	%

Summary of Contract Assets and Deferred Revenue

Contract assets and deferred revenue

(in thousands)	March 31, 2020		December 31, 2019
Contract assets (1)	$	6,195	$	5,558
Long-term contract assets (2)	5,664		5,420
	$	11,859	$	10,978
Deferred revenue	$	197,018	$	190,080
Long-term deferred revenue (3)	5,630		5,407
	$	202,648	$	195,487

⁽¹⁾ Included in other current assets. ⁽²⁾ Included in other long-term assets. ⁽³⁾ Included in other long-term liabilities.

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RECEIVABLES, CONTRACT ASSETS, AND DEFERRED REVENUE - Summary of Unbilled Receivables (Details) $ in Thousands	Mar. 31, 2020 USD ($)
Receivables [Abstract]
1 year or less	$ 182,399
1-2 years	88,928
2-5 years	21,465
Total	$ 292,792
Percentage of unbilled receivables, 1 Year or Less	62.00%
Percentage of unbilled receivables, 1-2 Years	31.00%
Percentage of unbilled receivables, 2-5 Years	7.00%
Total percentage of unbilled receivables	100.00%

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DEFERRED CONTRACT COSTS - Schedule of Amortization of Deferred Contract Costs (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Amortization of deferred contract costs	$ 8,497	$ 8,301

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STOCK-BASED COMPENSATION

3 Months Ended

Mar. 31, 2020

Share-based Payment Arrangement [Abstract]

STOCK-BASED COMPENSATION

Expense

	Three Months Ended March 31,
(in thousands)	2020		2019
Cost of revenues	$	5,152	$	4,519
Selling and marketing	9,718		7,374
Research and development	5,496		4,560
General and administrative	2,809		1,897
	$	23,175	$	18,350
Income tax benefit	$	(4,582)	$	(3,740)

As of March 31, 2020, the Company had $146.3 million of unrecognized stock-based compensation expense, net of estimated forfeitures, which is expected to be recognized over a weighted-average period of 2.3 years.

Grants

The Company granted the following stock-based compensation awards:

	Three Months Ended March 31, 2020
(in thousands)	Shares	Total Fair Value
RSUs	813	$	72,733
Non-qualified stock options	1,540	$	34,988

Common stock issued

During the three months ended March 31, 2020, the Company issued 0.6 million shares of common stock to settle obligations of the Company’s stock-based compensation plans.

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DEBT

3 Months Ended

Mar. 31, 2020

Debt Disclosure [Abstract]

DEBT

Convertible senior notes and capped calls

Convertible senior notes

In February 2020, the Company issued Convertible Senior Notes (the "Notes") with an aggregate principal amount of $600 million, due March 1, 2025, in a private placement to certain initial purchasers in reliance upon the exemption from registration provided by Section 4(a)(2) of the Securities Act in transactions not involving any public offering, for resale by the initial purchasers to persons whom the initial purchasers believe are qualified institutional buyers pursuant to Rule144A under the Securities Act. This included $75 million in aggregate principal amount of the Notes that the Company issued resulting from initial purchasers fully exercising their option to purchase additional Notes. There are no required principal payments prior to the maturity of the Notes. The Notes will accrue interest at an annual rate of 0.75%, payable semi-annually in arrears on March 1 and September 1 of each year, beginning on September 1, 2020. The proceeds of the issuance were used for the Capped Call Transactions (described below), working capital, and other general corporate purposes.

Total net proceeds from the Notes and Capped Call Transactions:

(in thousands)	Amount
Principal	$	600,000
Less: issuance costs	(14,527)
Less: Capped Call Transactions	(51,900)
	$	533,573

Beginning on September 1, 2024, noteholders may convert their Notes at any time at their election. Before September 1, 2024, noteholders may convert their Notes in the following circumstances:

•During any calendar quarter commencing after the calendar quarter ending on June 30, 2020 (and only during such calendar quarter), if the last reported sale price per share of common stock exceeds one hundred and thirty percent (130%) of the conversion price for each of at least twenty (20) trading days (whether or not consecutive) during the thirty (30) consecutive trading days ending on, and including, the last trading day of the immediately preceding calendar quarter.

•During the five (5) consecutive business days immediately after any five (5) consecutive trading day period, (the “Measurement Period”) if the trading price per $1,000 principal amount of Notes for each trading day of the Measurement Period was less than ninety eight percent (98%) of the product of the last reported sale price per share of common stock on such trading day and the conversion rate on such trading day.

•Upon the occurrence of certain corporate events or distributions, or if the Company calls all or any Notes for redemption, then the noteholder of any Note may convert such Note at any time before the close of business on the business day immediately before the related redemption date (or, if the Company fails to pay the redemption price due on such redemption date in full, at any time until the Company pays such redemption price in full).

As of March 31, 2020, no Notes were eligible for conversion at the election of the noteholder.

The initial conversion rate is 7.4045 shares of common stock per $1,000 principal amount of the Notes, which represents an initial conversion price of approximately $135.05 per share of common stock. The Company will settle conversions by paying or delivering, as applicable, cash, shares of its common stock, or a combination of cash and shares of its common stock, at the Company’s election, based on the applicable conversion rate. The conversion rate will be adjusted upon the occurrence of certain events including spin offs, tender offers, exchange offers and certain stockholder distributions.

On or after March 1, 2023 and on or before the 40th scheduled trading day immediately before the maturity date, the Company may redeem for cash all or part of the Notes, at a repurchase price equal to 100% of the principal amount, plus accrued and unpaid interest, if the last reported sale price of the Company’s common stock exceeded 130% of the conversion price then in effect for at least 20 trading days (whether or not consecutive) during any 30 consecutive trading day period ending on, and including, the trading day immediately preceding the date on which the Company provides a redemption notice.

If certain corporate events that constitute a “Fundamental Change” (as described below) occur at any time, each noteholder will have the right, at such noteholder’s option, to require the Company to repurchase for cash all of such noteholder’s Notes, or any portion of the principal thereof that is equal to $1,000 or an integral multiple of $1,000, at a repurchase price equal to 100% of the principal amount thereof, plus accrued and unpaid interest. A fundamental change relates to events such as mergers, changes in control of the Company, liquidation/dissolution of the Company, or the delisting of the Company’s common stock.

In accounting for the transaction, the Notes have been separated into liability and equity components.

•The initial carrying amount of the liability component was calculated by measuring the fair value of a similar debt instrument that does not have an associated conversion feature.

•The equity component was recorded as an increase to additional paid-in capital and is not remeasured as long as it continues to meet the conditions for equity classification.

The excess of the principal amount of the Notes over the initial carrying amount of the liability component, the debt discount, is amortized as interest expense over the contractual term of the Notes.

The Company incurred issuance costs of $14.5 million related to the Notes, which were allocated between liability and equity components of the Notes proportionate to the initial carry amount of the liability and equity components.

•Issuance costs attributable to the liability component are netted against the principal balance of the Notes and are amortized as interest expense using the effective interest method over the contractual term of the Notes.

•Issuance costs attributable to the equity component are netted with the equity component in additional paid-in capital and are not amortized.

Net carrying amount of the liability component:

(in thousands)	March 31, 2020
Principal	$	600,000
Unamortized debt discount	(82,624)
Unamortized issuance costs	(12,268)
	$	505,108

Net carrying amount of the equity component, included in additional paid in capital:

(in thousands)	March 31, 2020
Conversion options (1)	$	61,604

(1) Net of issuance costs and taxes.

Interest expense related to the Notes:

	Three Months Ended March 31,
(in thousands)	2020
Contractual interest expense (0.75% coupon)	$	450
Amortization of debt discount (1)	1,497
Amortization of issuance cost (1)	222
	$	2,169

(1) Amortized based upon an effective interest rate of 4.31%.

Future payments of principal and contractual interest:

	March 31, 2020
(in thousands)	Principal		Interest		Total
2020	$	—	$	2,338	$	2,338
2021	—		4,500		4,500
2022	—		4,500		4,500
2023	—		4,500		4,500
2024	—		4,500		4,500
2025	600,000		1,488		601,488
	$	600,000	$	21,826	$	621,826

Capped call transactions

In February 2020, the Company entered into privately negotiated capped call transactions (“Capped Call Transactions”) with certain financial institutions. The Capped Call Transactions cover approximately 4.4 million shares (representing the number of shares for which the Notes are initially convertible) of the Company’s common stock and are generally expected to reduce potential dilution to the common stock upon any conversion of Notes and/or offset any potential cash payments the Company is required to make in excess of the principal amount of converted Notes, as the case may be, with such reduction and/or offset subject to a cap. The cap price of the Capped Call Transactions is initially $196.44. The Capped Call Transactions are classified as “other long-term assets” and re-measured to fair value at the end of each reporting period, resulting in a non-operating gain or loss.

Change in value of Capped Call Transactions:

(in thousands)	Three Months Ended March 31, 2020
Value at issuance	$	51,900
Fair value adjustment	(18,592)
Balance as of March 31,	$	33,308

Credit Facility

In November 2019, and as amended in February 2020, the Company entered into a five-year $100 million senior secured revolving credit agreement (the “Credit Facility”) with PNC Bank, National Association (“PNC”). The Company may use borrowings to finance working capital needs and for general corporate purposes. Subject to specific circumstances, the Credit Facility allows the Company to increase the aggregate commitment up to $200 million.

The Credit Facility contains customary covenants, including, but not limited to, those relating to additional indebtedness, liens, asset divestitures, and affiliate transactions. The Company is also required to comply with financial covenants that consist of a maximum net consolidated leverage ratio of 3.5 (with a step-up in the event of certain acquisitions) and a minimum consolidated interest coverage ratio of 3.5. The commitments expire on November 4, 2024, and any outstanding loans will be payable on such date.

As of March 31, 2020 and December 31, 2019, the Company had no outstanding borrowings under the Credit Facility.

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NEW ACCOUNTING PRONOUNCEMENTS

3 Months Ended

Mar. 31, 2020

Accounting Policies [Abstract]

NEW ACCOUNTING PRONOUNCEMENTS

Financial instruments

In June 2016, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) No. 2016-13, “Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments,” which requires measurement and recognition of expected credit losses for financial assets measured at amortized cost, including accounts receivable, upon initial recognition of that financial asset using a forward-looking expected loss model, rather than an incurred loss model. Credit losses relating to available-for-sale debt securities should be recorded through an allowance for credit losses when the fair value is below the amortized cost of the asset, removing the concept of “other-than-temporary” impairments. The Company adopted this standard effective January 1, 2020. The adoption of this standard did not have a material effect on the Company’s financial position or results of operations.

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UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Revenue
Revenue	$ 265,591	$ 212,546
Cost of revenue
Total cost of revenue	79,528	74,437
Gross profit	186,063	138,109
Operating expenses
Selling and marketing	136,024	108,865
Research and development	58,727	50,596
General and administrative	15,630	12,676
Total operating expenses	210,381	172,137
(Loss) from operations	(24,318)	(34,028)
Foreign currency transaction loss	5,947	3,712
Interest income	607	723
Interest expense	(2,306)	0
Loss on capped call transactions	(18,592)	0
Other income, net	1,374	0
(Loss) before (benefit from) income taxes	(49,182)	(37,017)
(Benefit from) income taxes	(23,810)	(8,300)
Net (loss)	$ (25,372)	$ (28,717)
(Loss) per share
Basic (in dollars per share)	$ (0.32)	$ (0.37)
Diluted (in dollars per share)	$ (0.32)	$ (0.37)
Weighted-average number of common shares outstanding
Basic (in shares)	79,808	78,584
Diluted (in shares)	79,808	78,584
Software license
Revenue
Revenue	$ 93,916	$ 63,264
Cost of revenue
Total cost of revenue	684	1,378
Maintenance
Cost of revenue
Total cost of revenue	5,576	6,335
Services
Revenue
Revenue	97,980	81,576
Cost of revenue
Total cost of revenue	$ 73,268	$ 66,724

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UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Operating activities
Net (loss)	$ (25,372)	$ (28,717)
Adjustments to reconcile net (loss) to cash (used in) provided by operating activities
Stock-based compensation	23,175	18,350
Loss on capped call transactions	18,592	0
Deferred income taxes	(9,231)	1,455
Amortization of deferred contract costs	8,497	8,301
Lease expense	3,852	3,403
Amortization of debt discount and issuance costs	1,719	0
Amortization of intangible assets and depreciation	4,919	6,755
Amortization of investments	0	315
Foreign currency transaction loss	5,947	3,712
Other non-cash	(1,374)	16
Change in operating assets and liabilities, net	(49,047)	9,113
Cash (used in) provided by operating activities	(18,323)	22,703
Investing activities
Purchases of investments	(1,490)	(7,224)
Proceeds from maturities and called investments	0	8,548
Sales of investments	1,424	0
Investment in property and equipment	(12,496)	(2,790)
Cash (used in) investing activities	(12,562)	(1,466)
Financing activities
Proceeds from issuance of convertible senior notes	600,000	0
Payment of debt issuance costs	(14,527)	0
Purchase of capped calls related to convertible senior notes	(51,900)	0
Dividend payments to shareholders	(2,388)	(2,363)
Common stock repurchases	(29,011)	(23,224)
Cash provided by (used in) financing activities	502,174	(25,587)
Effect of exchange rate changes on cash and cash equivalents	(1,510)	295
Net increase (decrease) in cash and cash equivalents	469,779	(4,055)
Cash and cash equivalents, beginning of period	68,363	114,422
Cash and cash equivalents, end of period	$ 538,142	$ 110,367

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REVENUE - Revenue Stream (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Disaggregation of Revenue [Line Items]
Revenue	$ 265,591	$ 212,546
Revenue recognized at a point in time
Disaggregation of Revenue [Line Items]
Revenue	93,916	63,264
Revenue recognized over time
Disaggregation of Revenue [Line Items]
Revenue	171,675	149,282
Perpetual license | Revenue recognized at a point in time
Disaggregation of Revenue [Line Items]
Revenue	3,659	14,950
Term license | Revenue recognized at a point in time
Disaggregation of Revenue [Line Items]
Revenue	90,257	48,314
Maintenance | Revenue recognized over time
Disaggregation of Revenue [Line Items]
Revenue	73,695	67,706
Subscription
Disaggregation of Revenue [Line Items]
Revenue	207,418	143,778
Cloud | Revenue recognized over time
Disaggregation of Revenue [Line Items]
Revenue	43,466	27,758
Consulting | Revenue recognized over time
Disaggregation of Revenue [Line Items]
Revenue	$ 54,514	$ 53,818

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LEASES - Remaining Lease Term (Details)	Mar. 31, 2020	Dec. 31, 2019
Leases [Abstract]
Weighted-average remaining lease term	3 years 9 months 18 days	4 years
Weighted-average discount rate	5.80%	5.80%

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RECEIVABLES, CONTRACT ASSETS, AND DEFERRED REVENUE - Summary of Receivable (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Receivables [Abstract]
Accounts receivable	$ 191,533	$ 199,720
Unbilled receivables	182,399	180,219
Unbilled receivables	110,393	121,736
Total receivables	$ 484,325	$ 501,675

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DEFERRED CONTRACT COSTS - Schedule of Impairment of Deferred Contract Costs (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Deferred contract costs	$ 81,452	$ 85,314

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FAIR VALUE MEASUREMENTS

3 Months Ended

Mar. 31, 2020

Fair Value Disclosures [Abstract]

FAIR VALUE MEASUREMENTS

Assets and liabilities measured at fair value on a recurring basis

The Company records its cash equivalents, Capped Call Transactions, and investments in privately-held companies at fair value on a recurring basis. Fair value is an exit price, representing the amount that would be received from the sale of an asset or paid to transfer a liability in an orderly transaction between market participants based on assumptions that market participants would use in pricing an asset or liability.

As a basis for classifying the fair value measurements, a three-tier fair value hierarchy, which classifies the fair value measurements based on the inputs used in measuring fair value, was established as follows:

•Level 1 - observable inputs such as quoted prices in active markets for identical assets or liabilities;

•Level 2 - significant other inputs that are observable either directly or indirectly; and

•Level 3 - significant unobservable inputs on which there is little or no market data, which require the Company to develop its own assumptions. This hierarchy requires the Company to use observable market data, when available, and to minimize the use of unobservable inputs when determining fair value.

The Company’s cash equivalents are composed of money market funds which are classified within Level 1 in the fair value hierarchy. The Company’s investments in privately-held companies are classified within Level 3 in the fair value hierarchy. The fair value of the Capped Call Transactions at the end of each reporting period is determined using a Black-Scholes option-pricing model. These valuation models use various market-based inputs, including stock price, remaining contractual term, expected volatility, risk-free interest rate, and expected dividend yield, as applicable. The Company applies significant judgment in its determination of expected volatility. The Company considers both historical and implied volatility levels of the underlying equity security and apply limited consideration of historical peer group volatility levels.

The Company’s assets and liabilities measured at fair value on a recurring basis were:

	March 31, 2020								December 31, 2019
(in thousands)	Level 1		Level 2		Level 3		Total		Level 1		Level 2		Level 3		Total
Cash equivalents (1)	$	460,475	$	—	$	—	$	460,475	$	—	$	—	$	—	$	—
Investments in privately-held companies (2)	$	—	$	—	$	6,338	$	6,338	$	—	$	—	$	4,871	$	4,871
Capped Call Transactions (2) (3)	$	—	$	33,308	$	—	$	33,308	$	—	$	—	$	—	$	—

(1) Composed of investments in money market funds. (2) Included in other long-term assets. (3) See "6. Debt" for additional information.

Change in investments in privately-held companies:

(in thousands)	Three Months Ended March 31, 2020
Balance as of January 1,	$	4,871
New investments	1,490
Sales of investments	(1,424)
Currency translation adjustments	(73)
Fair value adjustment	1,474
Balance as of end of period	$	6,338

For certain other financial instruments, including cash equivalents, accounts receivable, and accounts payable, the carrying value approximates fair value due to the relatively short maturity of these items.

The fair value of the Company’s Notes was recorded at $515.9 million upon issuance, which reflected the principal amount of the Notes less the fair value of the conversion feature. The fair value of the debt component was determined based on a discounted cash flow model. The discount rate used reflected both the time value of money and credit risk inherent in the Notes. The carrying value of the Notes will be accreted, over the remaining term to maturity, to their principal value of $600 million.

The fair value of the Notes (inclusive of the conversion feature which is embedded in the Notes) was approximately $533 million as of March 31, 2020. The fair value was determined based on the quoted price of the Notes in an over-the-counter market on the last trading day of the reporting period and has been classified within Level 2 in the fair value hierarchy. See "6. Debt" for additional information.

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RECEIVABLES, CONTRACT ASSETS, AND DEFERRED REVENUE

3 Months Ended

Mar. 31, 2020

Receivables [Abstract]

RECEIVABLES, CONTRACT ASSETS, AND DEFERRED REVENUE

Receivables

(in thousands)	March 31, 2020		December 31, 2019
Accounts receivable	$	191,533	$	199,720
Unbilled receivables	182,399		180,219
Long-term unbilled receivables	110,393		121,736
	$	484,325	$	501,675

Unbilled receivables are client committed amounts for which revenue recognition precedes billing, and billing is solely subject to the passage of time. They are expected to be billed in the future as follows:

(Dollars in thousands)	March 31, 2020
1 year or less	$	182,399	62	%
1-2 years	88,928		31	%
2-5 years	21,465		7	%
	$	292,792	100	%

Unbilled receivables based upon contract effective date:

(Dollars in thousands)	March 31, 2020
2020	$	40,533	14	%
2019	102,154		35	%
2018	55,484		19	%
2017	44,691		15	%
2016 and prior	49,930		17	%
	$	292,792	100	%

Contract assets and deferred revenue

(in thousands)	March 31, 2020		December 31, 2019
Contract assets (1)	$	6,195	$	5,558
Long-term contract assets (2)	5,664		5,420
	$	11,859	$	10,978
Deferred revenue	$	197,018	$	190,080
Long-term deferred revenue (3)	5,630		5,407
	$	202,648	$	195,487

⁽¹⁾ Included in other current assets. ⁽²⁾ Included in other long-term assets. ⁽³⁾ Included in other long-term liabilities.

Contract assets are client committed amounts for which revenue recognized exceeds the amount billed to the client and the right to payment is subject to conditions other than the passage of time, such as the completion of a related performance obligation. Deferred revenue consists of billings and payments received in advance of revenue recognition. Contract assets and deferred revenue are netted at the contract level for each reporting period.

The change in deferred revenue in the three months ended March 31, 2020 was primarily due to new billings in advance of revenue recognition, partially offset by revenue recognized during the period that was included in deferred revenue at December 31, 2019.

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INCOME TAXES

3 Months Ended

Mar. 31, 2020

Income Tax Disclosure [Abstract]

INCOME TAXES

Effective income tax rate

	Three Months Ended March 31,
(Dollars in thousands)	2020			2019
(Benefit from) income taxes	$	(23,810)		$	(8,300)
Effective income tax rate	48		%	22		%

During the three months ended March 31, 2020, the Company’s effective income tax rate benefit increased primarily due to the excess tax benefits from stock-based compensation and a carry back claim benefit as a result of the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”), partially offset by Global Intangible Low-Taxed Income (“GILTI”).

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BASIS OF PRESENTATION

3 Months Ended

Mar. 31, 2020

Accounting Policies [Abstract]

BASIS OF PRESENTATION

Pegasystems Inc. (together with its subsidiaries, “the Company”) has prepared the accompanying unaudited condensed consolidated financial statements pursuant to the rules and regulations of the U.S. Securities and Exchange Commission (“SEC”) regarding interim financial reporting. Accordingly, they do not include all the information required by accounting principles generally accepted in the United States of America (“U.S.”) for complete financial statements and should be read in conjunction with the Company’s audited financial statements included in the Annual Report on Form 10-K for the year ended December 31, 2019.

In the opinion of management, the Company has prepared the accompanying unaudited condensed consolidated financial statements on the same basis as its audited financial statements, and these financial statements include all adjustments, consisting only of normal recurring adjustments, necessary for a fair presentation of the results of the interim periods presented.

The operating results for the interim periods presented are not necessarily indicative of the results expected for the full year 2020.

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UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Statement of Comprehensive Income [Abstract]
Net (loss)	$ (25,372)	$ (28,717)
Other comprehensive (loss) income, net of tax
Unrealized gain on available-for-sale securities	100	374
Foreign currency translation adjustments	(514)	1,627
Total other comprehensive (loss) income, net of tax	(414)	2,001
Comprehensive (loss)	$ (25,786)	$ (26,716)

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COVER PAGE - shares	3 Months Ended
	Mar. 31, 2020	Apr. 13, 2020
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Mar. 31, 2020
Document Transition Report	false
Entity File Number	1-11859
Entity Registrant Name	PEGASYSTEMS INC.
Entity Incorporation, State or Country Code	MA
Entity Tax Identification Number	04-2787865
Entity Address, Address Line One	One Rogers Street
Entity Address, City or Town	Cambridge
Entity Address, State or Province	MA
Entity Address, Postal Zip Code	02142-1209
City Area Code	617
Local Phone Number	374-9600
Title of 12(b) Security	Common Stock, $.01 par value per share
Trading Symbol	PEGA
Security Exchange Name	NASDAQ
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		80,089,203
Amendment Flag	false
Entity Central Index Key	0001013857
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	Q1
Current Fiscal Year End Date	--12-31

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REVENUE - Performance Obligations (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Mar. 31, 2019
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	$ 753,826	$ 632,582
Revenue remaining performance obligation, percentage	100.00%	100.00%
1 year or less
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	$ 433,262	$ 370,790
Revenue remaining performance obligation, percentage	58.00%	58.00%
1-2 years
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	$ 168,577	$ 107,524
Revenue remaining performance obligation, percentage	22.00%	17.00%
2-3 years
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	$ 107,209	$ 79,356
Revenue remaining performance obligation, percentage	14.00%	13.00%
Greater than 3 years
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	$ 44,778	$ 74,912
Revenue remaining performance obligation, percentage	6.00%	12.00%
Perpetual license
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	$ 6,163	$ 13,441
Perpetual license | 1 year or less
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	3,995	10,263
Perpetual license | 1-2 years
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	2,168	998
Perpetual license | 2-3 years
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	0	2,180
Perpetual license | Greater than 3 years
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	0	0
Term license
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	43,189	49,569
Term license | 1 year or less
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	30,962	44,404
Term license | 1-2 years
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	5,088	4,274
Term license | 2-3 years
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	6,504	756
Term license | Greater than 3 years
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	635	135
Maintenance
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	269,723	203,120
Maintenance | 1 year or less
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	205,083	187,324
Maintenance | 1-2 years
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	34,633	9,350
Maintenance | 2-3 years
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	19,411	4,438
Maintenance | Greater than 3 years
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	10,596	2,008
Cloud
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	414,474	351,338
Cloud | 1 year or less
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	174,277	115,548
Cloud | 1-2 years
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	125,473	91,539
Cloud | 2-3 years
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	81,187	71,509
Cloud | Greater than 3 years
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	33,537	72,742
Consulting
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	20,277	15,114
Consulting | 1 year or less
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	18,945	13,251
Consulting | 1-2 years
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	1,215	1,363
Consulting | 2-3 years
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	107	473
Consulting | Greater than 3 years
Disaggregation of Revenue [Line Items]
Revenue remaining performance obligation	$ 10	$ 27

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LEASES - Maturities after Adoption of 842 (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Leases [Abstract]
2020	$ 13,838
2020		$ 19,373
2021	18,640	18,702
2022	17,383	17,671
2023	16,350	16,615
2024	4,619	4,734
Total lease payments	70,830	77,095
Less: imputed interest	(7,526)	(8,600)
Total short and long-term lease liabilities	$ 63,304	$ 68,495

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STOCK-BASED COMPENSATION - Summary of Stock-Based Compensation Awards Granted (Details) - Employees $ in Thousands	3 Months Ended
	Mar. 31, 2020 USD ($) shares
RSUs
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
RSUs (in shares) | shares	813,000
Total Fair Value | $	$ 72,733
Non-qualified stock options
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Options granted (in shares) | shares	1,540,000
Total Fair Value | $	$ 34,988

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DEBT - Net Proceeds Amount (Details) - USD ($) $ in Thousands	1 Months Ended
	Feb. 29, 2020	Mar. 31, 2020	Dec. 31, 2019
Debt Instrument [Line Items]
Less: Capped Call Transactions		$ (33,308)	$ 0
Convertible Debt
Debt Instrument [Line Items]
Principal	$ 600,000	$ 600,000
Less: issuance costs	(14,527)
Less: Capped Call Transactions	(51,900)
Net proceeds	$ 533,573

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DEBT - Capped Call Transactions (Details) $ in Thousands, shares in Millions	1 Months Ended
	Mar. 31, 2020 USD ($)	Feb. 29, 2020 USD ($) $ / derivative shares
Debt Disclosure [Abstract]
Number of shares issuable upon conversion | shares		4.4
Cap price | $ / derivative		196.44
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Value at issuance	$ 51,900
Fair value adjustment	(18,592)
Ending balance	$ 33,308	$ 51,900

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LEASES (Tables)

3 Months Ended

Mar. 31, 2020

Leases [Abstract]

Schedule of Lease Expense

Expense

	Three Months Ended March 31,
(in thousands)	2020		2019
Fixed lease costs	$	4,818	$	4,300
Short-term lease costs	455		285
Variable lease costs	1,278		1,321
	$	6,551	$	5,906

The weighted-average remaining lease term and discount rate for the Company’s leases were:

	March 31, 2020	December 31, 2019
Weighted-average remaining lease term	3.8 years	4 years
Weighted-average discount rate (1)	5.8 %	5.8	%

(1) The rates implicit in most of the Company’s leases are not readily determinable. Therefore, the Company uses its incremental borrowing rate as the discount rate when measuring operating lease liabilities. The incremental borrowing rate represents an estimate of the interest rate the Company would incur to borrow an amount equal to the lease payments on a collateralized basis over the term of the lease.

Schedule of Right of Use Asset and Lease Liabilities

Right of use assets and lease liabilities

(in thousands)	March 31, 2020		December 31, 2019
Right of use assets (1)	$	54,624	$	58,273
Lease liabilities (2)	$	15,385	$	15,885
Long-term lease liabilities	$	47,919	$	52,610

(1) Represents the Company’s right to use the leased asset during the lease term. Included in other long-term assets. (2) Included in other current liabilities.

Schedule of Lease Maturities after Adoption of 842

Maturities of lease liabilities are:

(in thousands)	March 31, 2020		December 31, 2019
2020	$	13,838	$	19,373
2021	18,640		18,702
2022	17,383		17,671
2023	16,350		16,615
2024 and thereafter	4,619		4,734
Total lease payments	70,830		77,095
Less: imputed interest (1)	(7,526)		(8,600)
Total short and long-term lease liabilities	$	63,304	$	68,495

(1) Lease liabilities are measured at the present value of the remaining lease payments using a discount rate determined at lease commencement unless the discount rate is updated as a result of a lease reassessment event.

Schedule of Supplemental Cash Flow Lease Information

Cash flow information

	Three Months Ended March 31,
(in thousands)	2020		2019
Cash paid for leases	$	5,520	$	5,197
Right of use assets recognized for new leases and amendments (non-cash)	$	551	$	8,034

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DEFERRED CONTRACT COSTS (Tables)

3 Months Ended

Mar. 31, 2020

Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]

Schedule of Impairment of Deferred Contract Costs

(in thousands)	March 31, 2020		December 31, 2019
Deferred contract costs (1)	$	81,452	$	85,314

(1) Included in other long-term assets.

Schedule of Amortization of Deferred Contract Costs

	Three Months Ended March 31,
(in thousands)	2020		2019
Amortization of deferred contract costs (1)	$	8,497	$	8,301

(1) Included in selling and marketing expenses.

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REVENUE

3 Months Ended

Mar. 31, 2020

Revenue from Contract with Customer [Abstract]

REVENUE

Geographic revenue

	Three Months Ended March 31,
(Dollars in thousands)	2020				2019
U.S.	$	172,417	65	%	$	103,991	48	%
Other Americas	15,342		6	%	28,829		14	%
United Kingdom (“U.K.”)	21,837		8	%	24,549		12	%
Europe (excluding U.K.), Middle East, and Africa	31,938		12	%	34,186		16	%
Asia-Pacific	24,057		9	%	20,991		10	%
	$	265,591	100	%	$	212,546	100	%

Revenue streams

	Three Months Ended March 31,
(in thousands)	2020		2019
Perpetual license	$	3,659	$	14,950
Term license	90,257		48,314
Revenue recognized at a point in time	93,916		63,264
Maintenance	73,695		67,706
Cloud	43,466		27,758
Consulting	54,514		53,818
Revenue recognized over time	171,675		149,282
	$	265,591	$	212,546

(in thousands)	Three Months Ended March 31,
	2020		2019
Term license	$	90,257	$	48,314
Cloud	43,466		27,758
Maintenance	73,695		67,706
Subscription (1)	207,418		143,778
Perpetual license	3,659		14,950
Consulting	54,514		53,818
	$	265,591	$	212,546

(1) Reflects client arrangements (term license, cloud, and maintenance) that are subject to renewal.

Remaining performance obligations ("Backlog")

Expected future revenue on existing contracts:

	March 31, 2020
(Dollars in thousands)	Perpetual license		Term license		Maintenance		Cloud		Consulting		Total
1 year or less	$	3,995	$	30,962	$	205,083	$	174,277	$	18,945	$	433,262	58	%
1-2 years	2,168		5,088		34,633		125,473		1,215		168,577		22	%
2-3 years	—		6,504		19,411		81,187		107		107,209		14	%
Greater than 3 years	—		635		10,596		33,537		10		44,778		6	%
	$	6,163	$	43,189	$	269,723	$	414,474	$	20,277	$	753,826	100	%

	March 31, 2019
(Dollars in thousands)	Perpetual license		Term License		Maintenance		Cloud		Consulting		Total
1 year or less	$	10,263	$	44,404	$	187,324	$	115,548	$	13,251	$	370,790	58	%
1-2 years	998		4,274		9,350		91,539		1,363		107,524		17	%
2-3 years	2,180		756		4,438		71,509		473		79,356		13	%
Greater than 3 years	—		135		2,008		72,742		27		74,912		12	%
	$	13,441	$	49,569	$	203,120	$	351,338	$	15,114	$	632,582	100	%

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GOODWILL AND OTHER INTANGIBLE ASSETS

3 Months Ended

Mar. 31, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

GOODWILL AND OTHER INTANGIBLE ASSETS

Goodwill

Change in the carrying amount of goodwill:

(in thousands)	Three Months Ended March 31, 2020
Balance as of January 1,	$	79,039
Currency translation adjustments	(541)
Balance as of March 31,	$	78,498

Intangibles

Intangible assets are recorded at cost and amortized using the straight-line method over their estimated useful lives:

		March 31, 2020
(in thousands)	Useful Lives	Cost		Accumulated Amortization		Net Book Value (1)
Client-related	4 - 10 years	$	63,096	$	(54,703)	$	8,393
Technology	2 - 10 years	64,842		(54,546)		10,296
Other	1 - 5 years	5,361		(5,361)		—
		$	133,299	$	(114,610)	$	18,689

(1) Included in other long-term assets.

		December 31, 2019
(in thousands)	Useful Lives	Cost		Accumulated Amortization		Net Book Value (1)
Client-related	4 - 10 years	$	63,140	$	(54,368)	$	8,772
Technology	2 - 10 years	64,843		(53,898)		10,945
Other	1 - 5 years	5,361		(5,361)		—
		$	133,344	$	(113,627)	$	19,717

(1) Included in other long-term assets.

Amortization of intangible assets:

(in thousands)	Three Months Ended March 31,
	2020		2019
Cost of revenue	$	647	$	1,332
Selling and marketing	371		1,603
	$	1,018	$	2,935

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INCOME TAXES (Tables)

3 Months Ended

Mar. 31, 2020

Income Tax Disclosure [Abstract]

Summary of Benefit from Income Taxes and Discrete Tax Items

Effective income tax rate

	Three Months Ended March 31,
(Dollars in thousands)	2020			2019
(Benefit from) income taxes	$	(23,810)		$	(8,300)
Effective income tax rate	48		%	22		%

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RECEIVABLES, CONTRACT ASSETS, AND DEFERRED REVENUE- Contract Effective (Details) $ in Thousands	Mar. 31, 2020 USD ($)
Receivables [Abstract]
2020	$ 40,533
2019	102,154
2018	55,484
2017	44,691
2016 and prior	49,930
Unbilled Revenue Total	$ 292,792
2020	14.00%
2019	35.00%
2018	19.00%
2017	15.00%
2016 and prior	17.00%
Total Percentage of Unbilled Revenue	100.00%

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GOODWILL AND OTHER INTANGIBLE ASSETS - Change in Carrying Amount of Goodwill (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2020 USD ($)
Goodwill [Roll Forward]
Beginning balance	$ 79,039
Currency translation adjustments	(541)
Ending balance	$ 78,498

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STOCK-BASED COMPENSATION - Summary of Stock-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation before tax	$ 23,175	$ 18,350
Income tax benefit	(4,582)	(3,740)
Cost of revenues
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation before tax	5,152	4,519
Selling and marketing
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation before tax	9,718	7,374
Research and development
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation before tax	5,496	4,560
General and administrative
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation before tax	$ 2,809	$ 1,897

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REVENUE - Geographic Revenue (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Disaggregation of Revenue [Line Items]
Revenue	$ 265,591	$ 212,546
Percent of total revenue	100.00%	100.00%
U.S.
Disaggregation of Revenue [Line Items]
Revenue	$ 172,417	$ 103,991
Other Americas
Disaggregation of Revenue [Line Items]
Revenue	15,342	28,829
United Kingdom (“U.K.”)
Disaggregation of Revenue [Line Items]
Revenue	21,837	24,549
Europe (excluding U.K.), Middle East, and Africa
Disaggregation of Revenue [Line Items]
Revenue	31,938	34,186
Asia-Pacific
Disaggregation of Revenue [Line Items]
Revenue	$ 24,057	$ 20,991
Total revenue | U.S.
Disaggregation of Revenue [Line Items]
Percent of total revenue	65.00%	48.00%
Total revenue | Other Americas
Disaggregation of Revenue [Line Items]
Percent of total revenue	6.00%	14.00%
Total revenue | United Kingdom (“U.K.”)
Disaggregation of Revenue [Line Items]
Percent of total revenue	8.00%	12.00%
Total revenue | Europe (excluding U.K.), Middle East, and Africa
Disaggregation of Revenue [Line Items]
Percent of total revenue	12.00%	16.00%
Total revenue | Asia-Pacific
Disaggregation of Revenue [Line Items]
Percent of total revenue	9.00%	10.00%

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LEASES - Right of Use Assets (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Leases [Abstract]
Right of use assets	$ 54,624	$ 58,273
Lease liabilities	15,385	15,885
Operating lease liabilities	$ 47,919	$ 52,610

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UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY (Parenthetical) - $ / shares	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Statement of Stockholders' Equity [Abstract]
Cash dividend declared (in dollars per share)	$ 0.03	$ 0.03

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UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) - shares	Mar. 31, 2020	Dec. 31, 2019
Stockholders’ equity:
Preferred stock, shares authorized (in shares)	1,000,000	1,000,000
Preferred stock, shares issued (in shares)	0	0
Common stock, shares authorized (in shares)	200,000,000	200,000,000
Common stock, shares issued (in shares)	80,076,000
Common stock, shares outstanding (in shares)	80,076,000

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GOODWILL AND OTHER INTANGIBLE ASSETS - Amortization of Intangible Assets (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Acquired Finite-Lived Intangible Assets [Line Items]
Total amortization expense	$ 1,018	$ 2,935
Cost of revenue
Acquired Finite-Lived Intangible Assets [Line Items]
Total amortization expense	647	1,332
Selling and marketing
Acquired Finite-Lived Intangible Assets [Line Items]
Total amortization expense	$ 371	$ 1,603

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DEBT - Interest Expense (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2020 USD ($)
Debt Instrument [Line Items]
Effective interest rate	4.31%
Convertible Debt
Debt Instrument [Line Items]
Contractual interest expense (0.75% coupon)	$ 450
Amortization of debt discount	1,497
Amortization of issuance cost	222
Interest expense	$ 2,169

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FAIR VALUE MEASUREMENTS (Details) - USD ($)	Mar. 31, 2020	Feb. 29, 2020	Dec. 31, 2019
Fair Value Assets
Capped call transactions	$ 33,308,000		$ 0
Convertible debt fair value	533,000,000	$ 515,900,000
Convertible Debt
Fair Value Assets
Capped call transactions		51,900,000
Face amount		$ 600,000,000
Cash equivalents
Fair Value Assets
Cash equivalents	460,475,000		0
Investments in privately-held companies
Fair Value Assets
Investments in privately-held companies	6,338,000		4,871,000
Level 1
Fair Value Assets
Capped call transactions	0		0
Level 1 | Cash equivalents
Fair Value Assets
Cash equivalents	460,475,000		0
Level 1 | Investments in privately-held companies
Fair Value Assets
Investments in privately-held companies	0		0
Level 2
Fair Value Assets
Capped call transactions	33,308,000		0
Level 2 | Cash equivalents
Fair Value Assets
Cash equivalents	0		0
Level 2 | Investments in privately-held companies
Fair Value Assets
Investments in privately-held companies	0		0
Level 3
Fair Value Assets
Capped call transactions	0		0
Level 3 | Cash equivalents
Fair Value Assets
Cash equivalents	0		0
Level 3 | Investments in privately-held companies
Fair Value Assets
Investments in privately-held companies	$ 6,338,000		$ 4,871,000

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(LOSS) PER SHARE PER SHARE (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Earning per share reconciliation
Net (loss)	$ (25,372)	$ (28,717)
Weighted-average common shares outstanding (in shares)	79,808	78,584
(Loss) per share, basic (in dollars per share)	$ (0.32)	$ (0.37)
Weighted-average common shares outstanding, assuming dilution (in shares)	79,808	78,584
(Loss) per share, diluted (in dollars per share)	$ (0.32)	$ (0.37)
Outstanding anti-dilutive stock options and RSUs (in shares)	5,948	5,563
Convertible Debt
Earning per share reconciliation
Initial conversion price (in dollars per share)	$ 135.05

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STOCK-BASED COMPENSATION (Tables)

3 Months Ended

Mar. 31, 2020

Share-based Payment Arrangement [Abstract]

Summary of Stock Based Compensation Expense

Expense

	Three Months Ended March 31,
(in thousands)	2020		2019
Cost of revenues	$	5,152	$	4,519
Selling and marketing	9,718		7,374
Research and development	5,496		4,560
General and administrative	2,809		1,897
	$	23,175	$	18,350
Income tax benefit	$	(4,582)	$	(3,740)

Summary of Stock Based Compensation Award Granted

Grants

The Company granted the following stock-based compensation awards:

	Three Months Ended March 31, 2020
(in thousands)	Shares	Total Fair Value
RSUs	813	$	72,733
Non-qualified stock options	1,540	$	34,988

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DEBT (Tables)

3 Months Ended

Mar. 31, 2020

Debt Disclosure [Abstract]

Schedule of Debt

Total net proceeds from the Notes and Capped Call Transactions:

(in thousands)	Amount
Principal	$	600,000
Less: issuance costs	(14,527)
Less: Capped Call Transactions	(51,900)
	$	533,573

Contractual Obligation, Fiscal Year Maturity Schedule

Net carrying amount of the liability component:

(in thousands)	March 31, 2020
Principal	$	600,000
Unamortized debt discount	(82,624)
Unamortized issuance costs	(12,268)
	$	505,108

Net carrying amount of the equity component, included in additional paid in capital:

(in thousands)	March 31, 2020
Conversion options (1)	$	61,604

(1) Net of issuance costs and taxes.

Interest expense related to the Notes:

	Three Months Ended March 31,
(in thousands)	2020
Contractual interest expense (0.75% coupon)	$	450
Amortization of debt discount (1)	1,497
Amortization of issuance cost (1)	222
	$	2,169

(1) Amortized based upon an effective interest rate of 4.31%.

Future payments of principal and contractual interest:

	March 31, 2020
(in thousands)	Principal		Interest		Total
2020	$	—	$	2,338	$	2,338
2021	—		4,500		4,500
2022	—		4,500		4,500
2023	—		4,500		4,500
2024	—		4,500		4,500
2025	600,000		1,488		601,488
	$	600,000	$	21,826	$	621,826

Schedule of Derivative Instruments

Change in value of Capped Call Transactions:

(in thousands)	Three Months Ended March 31, 2020
Value at issuance	$	51,900
Fair value adjustment	(18,592)
Balance as of March 31,	$	33,308

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NEW ACCOUNTING PRONOUNCEMENTS (Policies)

3 Months Ended

Mar. 31, 2020

Accounting Policies [Abstract]

Basis of presentation

Pegasystems Inc. (together with its subsidiaries, “the Company”) has prepared the accompanying unaudited condensed consolidated financial statements pursuant to the rules and regulations of the U.S. Securities and Exchange Commission (“SEC”) regarding interim financial reporting. Accordingly, they do not include all the information required by accounting principles generally accepted in the United States of America (“U.S.”) for complete financial statements and should be read in conjunction with the Company’s audited financial statements included in the Annual Report on Form 10-K for the year ended December 31, 2019.In the opinion of management, the Company has prepared the accompanying unaudited condensed consolidated financial statements on the same basis as its audited financial statements, and these financial statements include all adjustments, consisting only of normal recurring adjustments, necessary for a fair presentation of the results of the interim periods presented.

Financial instrument credit losses

Financial instruments

In June 2016, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) No. 2016-13, “Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments,” which requires measurement and recognition of expected credit losses for financial assets measured at amortized cost, including accounts receivable, upon initial recognition of that financial asset using a forward-looking expected loss model, rather than an incurred loss model. Credit losses relating to available-for-sale debt securities should be recorded through an allowance for credit losses when the fair value is below the amortized cost of the asset, removing the concept of “other-than-temporary” impairments. The Company adopted this standard effective January 1, 2020. The adoption of this standard did not have a material effect on the Company’s financial position or results of operations.

Assets and liabilities measured at fair value on a recurring basis

Assets and liabilities measured at fair value on a recurring basis

The Company records its cash equivalents, Capped Call Transactions, and investments in privately-held companies at fair value on a recurring basis. Fair value is an exit price, representing the amount that would be received from the sale of an asset or paid to transfer a liability in an orderly transaction between market participants based on assumptions that market participants would use in pricing an asset or liability.

As a basis for classifying the fair value measurements, a three-tier fair value hierarchy, which classifies the fair value measurements based on the inputs used in measuring fair value, was established as follows:

•Level 1 - observable inputs such as quoted prices in active markets for identical assets or liabilities;

•Level 2 - significant other inputs that are observable either directly or indirectly; and

•Level 3 - significant unobservable inputs on which there is little or no market data, which require the Company to develop its own assumptions. This hierarchy requires the Company to use observable market data, when available, and to minimize the use of unobservable inputs when determining fair value.

The Company’s cash equivalents are composed of money market funds which are classified within Level 1 in the fair value hierarchy. The Company’s investments in privately-held companies are classified within Level 3 in the fair value hierarchy. The fair value of the Capped Call Transactions at the end of each reporting period is determined using a Black-Scholes option-pricing model. These valuation models use various market-based inputs, including stock price, remaining contractual term, expected volatility, risk-free interest rate, and expected dividend yield, as applicable. The Company applies significant judgment in its determination of expected volatility. The Company considers both historical and implied volatility levels of the underlying equity security and apply limited consideration of historical peer group volatility levels.

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FAIR VALUE MEASUREMENTS - Change in Investment in Privately Held Companies (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2020 USD ($)
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Balance as of end of period	$ 6,338
Privately Held Investment
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Beginning balance	4,871
New investments	1,490
Sales of investments	(1,424)
Fair Value, Measurement with Unobservable Inputs Reconciliation, Recurring Basis, Currency Translation Adjustment	(73)
Fair value adjustment	$ 1,474

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DEBT - Convertible Senior Notes Narrative (Details)			3 Months Ended
	Mar. 01, 2020	Feb. 24, 2020 USD ($)	Mar. 31, 2020 tradingDays $ / shares	Feb. 29, 2020 USD ($)
Debt Instrument [Line Items]
Redemption percentage	100.00%
On or after March 1, 2023
Debt Instrument [Line Items]
Redemption percentage			100.00%
Convertible Debt
Debt Instrument [Line Items]
Face amount | $				$ 600,000,000
Interest rate		0.75%
Initial conversion rate			7.4045
Initial conversion amount | $		$ 1,000
Initial conversion price (in dollars per share) | $ / shares			$ 135.05
Convertible Debt | After the calendar quarter ending on June 30, 2020
Debt Instrument [Line Items]
Threshold percentage of stock price trigger			130.00%
Threshold trading days			20
Threshold consecutive trading days			30
Convertible Debt | Measurement Period
Debt Instrument [Line Items]
Threshold percentage of stock price trigger			98.00%
Threshold consecutive trading days			5
Threshold consecutive business days			5
Convertible Debt | On or after March 1, 2023
Debt Instrument [Line Items]
Threshold percentage of stock price trigger			130.00%
Threshold trading days			20
Threshold consecutive trading days			30
Convertible Debt | Additional Exercised
Debt Instrument [Line Items]
Face amount | $				$ 75,000,000

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DEBT - Future Payments of Principal and Contractual Interest (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Feb. 29, 2020
Interest
Interest expense, total due	$ 21,826
Convertible Debt
Principal
2020	0
2021	0
2022	0
2023	0
2024	0
2025	600,000
Principal, total due	600,000	$ 600,000
Interest
2020	2,338
2021	4,500
2022	4,500
2023	4,500
2024	4,500
2025	1,488
Total
2020	2,338
2021	4,500
2022	4,500
2023	4,500
2024	4,500
2025	601,488
Principal and interest, total due	$ 621,826

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INCOME TAXES (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Income Tax Disclosure [Abstract]
(Benefit from) income taxes	$ (23,810)	$ (8,300)
Effective income tax rate	48.00%	22.00%

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GOODWILL AND OTHER INTANGIBLE ASSETS (Tables)

3 Months Ended

Mar. 31, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

Change in Carrying Amount of Goodwill

Change in the carrying amount of goodwill:

(in thousands)	Three Months Ended March 31, 2020
Balance as of January 1,	$	79,039
Currency translation adjustments	(541)
Balance as of March 31,	$	78,498

Schedule of Amortizable Intangible Assets

Intangible assets are recorded at cost and amortized using the straight-line method over their estimated useful lives:

		March 31, 2020
(in thousands)	Useful Lives	Cost		Accumulated Amortization		Net Book Value (1)
Client-related	4 - 10 years	$	63,096	$	(54,703)	$	8,393
Technology	2 - 10 years	64,842		(54,546)		10,296
Other	1 - 5 years	5,361		(5,361)		—
		$	133,299	$	(114,610)	$	18,689

(1) Included in other long-term assets.

		December 31, 2019
(in thousands)	Useful Lives	Cost		Accumulated Amortization		Net Book Value (1)
Client-related	4 - 10 years	$	63,140	$	(54,368)	$	8,772
Technology	2 - 10 years	64,843		(53,898)		10,945
Other	1 - 5 years	5,361		(5,361)		—
		$	133,344	$	(113,627)	$	19,717

(1) Included in other long-term assets.

Amortization of Intangible Assets

Amortization of intangible assets:

(in thousands)	Three Months Ended March 31,
	2020		2019
Cost of revenue	$	647	$	1,332
Selling and marketing	371		1,603
	$	1,018	$	2,935

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(LOSS) PER SHARE

3 Months Ended

Mar. 31, 2020

Earnings Per Share [Abstract]

(LOSS) PER SHARE

Basic (loss) per share is computed using the weighted-average number of common shares outstanding during the applicable period. Diluted (loss) per share is computed using the weighted-average number of common shares outstanding during the applicable period, plus the dilutive effect of outstanding stock options, RSUs, and the impact of the conversion spread of the Company’s convertible senior notes.

Calculation of the basic and diluted earnings per share:

	Three Months Ended March 31,
(in thousands, except per share amounts)	2020		2019
Net (loss)	$	(25,372)	$	(28,717)
Weighted-average common shares outstanding	79,808		78,584
(Loss) per share, basic	$	(0.32)	$	(0.37)
Net (loss)	$	(25,372)	$	(28,717)
Weighted-average common shares outstanding, assuming dilution (1) (2)	79,808		78,584
(Loss) per share, diluted	$	(0.32)	$	(0.37)
Outstanding anti-dilutive stock options and RSUs (3)	5,948		5,563

(1) The Company expects to settle the principal amount of the Notes in cash. As a result, only the amount by which the conversion value exceeds the aggregated principal amount of the Notes is included in the diluted earnings per share computation under the treasury stock method. The conversion spread has a dilutive impact on diluted net income per share when the average market price of the Company’s common stock for a given period of time exceeds the initial conversion price of $135.05 per share for the Notes. In connection with the issuance of the Notes, the Company entered into Capped Call Transactions, which were not included in calculating the number of diluted shares outstanding, as their effect would have been anti-dilutive.

(2) In periods of loss, all dilutive securities are excluded as their inclusion would be anti-dilutive.

(3) Certain outstanding stock options and RSUs were excluded from the computation of diluted earnings per share because they were anti-dilutive in the period presented. These awards may be dilutive in the future.

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REVENUE (Tables)

3 Months Ended

Mar. 31, 2020

Revenue from Contract with Customer [Abstract]

Schedule of Revenue by Geographic Location

Geographic revenue

	Three Months Ended March 31,
(Dollars in thousands)	2020				2019
U.S.	$	172,417	65	%	$	103,991	48	%
Other Americas	15,342		6	%	28,829		14	%
United Kingdom (“U.K.”)	21,837		8	%	24,549		12	%
Europe (excluding U.K.), Middle East, and Africa	31,938		12	%	34,186		16	%
Asia-Pacific	24,057		9	%	20,991		10	%
	$	265,591	100	%	$	212,546	100	%

Schedule of Revenue Streams

Revenue streams

	Three Months Ended March 31,
(in thousands)	2020		2019
Perpetual license	$	3,659	$	14,950
Term license	90,257		48,314
Revenue recognized at a point in time	93,916		63,264
Maintenance	73,695		67,706
Cloud	43,466		27,758
Consulting	54,514		53,818
Revenue recognized over time	171,675		149,282
	$	265,591	$	212,546

(in thousands)	Three Months Ended March 31,
	2020		2019
Term license	$	90,257	$	48,314
Cloud	43,466		27,758
Maintenance	73,695		67,706
Subscription (1)	207,418		143,778
Perpetual license	3,659		14,950
Consulting	54,514		53,818
	$	265,591	$	212,546

(1) Reflects client arrangements (term license, cloud, and maintenance) that are subject to renewal.

Revenue for Remaining Performance Obligations Expected to be Recognized

	March 31, 2020
(Dollars in thousands)	Perpetual license		Term license		Maintenance		Cloud		Consulting		Total
1 year or less	$	3,995	$	30,962	$	205,083	$	174,277	$	18,945	$	433,262	58	%
1-2 years	2,168		5,088		34,633		125,473		1,215		168,577		22	%
2-3 years	—		6,504		19,411		81,187		107		107,209		14	%
Greater than 3 years	—		635		10,596		33,537		10		44,778		6	%
	$	6,163	$	43,189	$	269,723	$	414,474	$	20,277	$	753,826	100	%

	March 31, 2019
(Dollars in thousands)	Perpetual license		Term License		Maintenance		Cloud		Consulting		Total
1 year or less	$	10,263	$	44,404	$	187,324	$	115,548	$	13,251	$	370,790	58	%
1-2 years	998		4,274		9,350		91,539		1,363		107,524		17	%
2-3 years	2,180		756		4,438		71,509		473		79,356		13	%
Greater than 3 years	—		135		2,008		72,742		27		74,912		12	%
	$	13,441	$	49,569	$	203,120	$	351,338	$	15,114	$	632,582	100	%

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LEASES

3 Months Ended

Mar. 31, 2020

Leases [Abstract]

LEASES

Expense

	Three Months Ended March 31,
(in thousands)	2020		2019
Fixed lease costs	$	4,818	$	4,300
Short-term lease costs	455		285
Variable lease costs	1,278		1,321
	$	6,551	$	5,906

Right of use assets and lease liabilities

(in thousands)	March 31, 2020		December 31, 2019
Right of use assets (1)	$	54,624	$	58,273
Lease liabilities (2)	$	15,385	$	15,885
Long-term lease liabilities	$	47,919	$	52,610

(1) Represents the Company’s right to use the leased asset during the lease term. Included in other long-term assets. (2) Included in other current liabilities.

The weighted-average remaining lease term and discount rate for the Company’s leases were:

	March 31, 2020	December 31, 2019
Weighted-average remaining lease term	3.8 years	4 years
Weighted-average discount rate (1)	5.8 %	5.8	%

(1) The rates implicit in most of the Company’s leases are not readily determinable. Therefore, the Company uses its incremental borrowing rate as the discount rate when measuring operating lease liabilities. The incremental borrowing rate represents an estimate of the interest rate the Company would incur to borrow an amount equal to the lease payments on a collateralized basis over the term of the lease.

Maturities of lease liabilities are:

(in thousands)	March 31, 2020		December 31, 2019
2020	$	13,838	$	19,373
2021	18,640		18,702
2022	17,383		17,671
2023	16,350		16,615
2024 and thereafter	4,619		4,734
Total lease payments	70,830		77,095
Less: imputed interest (1)	(7,526)		(8,600)
Total short and long-term lease liabilities	$	63,304	$	68,495

(1) Lease liabilities are measured at the present value of the remaining lease payments using a discount rate determined at lease commencement unless the discount rate is updated as a result of a lease reassessment event.

Cash flow information

	Three Months Ended March 31,
(in thousands)	2020		2019
Cash paid for leases	$	5,520	$	5,197
Right of use assets recognized for new leases and amendments (non-cash)	$	551	$	8,034

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DEFERRED CONTRACT COSTS

3 Months Ended

Mar. 31, 2020

Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]

DEFERRED CONTRACT COSTS

(in thousands)	March 31, 2020		December 31, 2019
Deferred contract costs (1)	$	81,452	$	85,314

(1) Included in other long-term assets.

	Three Months Ended March 31,
(in thousands)	2020		2019
Amortization of deferred contract costs (1)	$	8,497	$	8,301

(1) Included in selling and marketing expenses.

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GOODWILL AND OTHER INTANGIBLE ASSETS - Schedule of Amortizable Intangible Assets (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019	Dec. 31, 2019
Goodwill and Other Intangible Assets [Line Items]
Cost	$ 133,299		$ 133,344
Accumulated Amortization	(114,610)		(113,627)
Net Book Value	18,689		19,717
Client-related
Goodwill and Other Intangible Assets [Line Items]
Cost	63,096		63,140
Accumulated Amortization	(54,703)		(54,368)
Net Book Value	$ 8,393		8,772
Client-related | Minimum
Goodwill and Other Intangible Assets [Line Items]
Useful Lives	4 years	4 years
Client-related | Maximum
Goodwill and Other Intangible Assets [Line Items]
Useful Lives	10 years	10 years
Technology
Goodwill and Other Intangible Assets [Line Items]
Cost	$ 64,842		64,843
Accumulated Amortization	(54,546)		(53,898)
Net Book Value	$ 10,296		10,945
Technology | Minimum
Goodwill and Other Intangible Assets [Line Items]
Useful Lives	2 years	2 years
Technology | Maximum
Goodwill and Other Intangible Assets [Line Items]
Useful Lives	10 years	10 years
Other
Goodwill and Other Intangible Assets [Line Items]
Cost	$ 5,361		5,361
Accumulated Amortization	(5,361)		(5,361)
Net Book Value	$ 0		$ 0
Other | Minimum
Goodwill and Other Intangible Assets [Line Items]
Useful Lives	1 year	1 year
Other | Maximum
Goodwill and Other Intangible Assets [Line Items]
Useful Lives	5 years	5 years

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(LOSS) PER SHARE (Tables)

3 Months Ended

Mar. 31, 2020

Earnings Per Share [Abstract]

Summary of Basic and Diluted Earnings Per Share

Calculation of the basic and diluted earnings per share:

	Three Months Ended March 31,
(in thousands, except per share amounts)	2020		2019
Net (loss)	$	(25,372)	$	(28,717)
Weighted-average common shares outstanding	79,808		78,584
(Loss) per share, basic	$	(0.32)	$	(0.37)
Net (loss)	$	(25,372)	$	(28,717)
Weighted-average common shares outstanding, assuming dilution (1) (2)	79,808		78,584
(Loss) per share, diluted	$	(0.32)	$	(0.37)
Outstanding anti-dilutive stock options and RSUs (3)	5,948		5,563

(1) The Company expects to settle the principal amount of the Notes in cash. As a result, only the amount by which the conversion value exceeds the aggregated principal amount of the Notes is included in the diluted earnings per share computation under the treasury stock method. The conversion spread has a dilutive impact on diluted net income per share when the average market price of the Company’s common stock for a given period of time exceeds the initial conversion price of $135.05 per share for the Notes. In connection with the issuance of the Notes, the Company entered into Capped Call Transactions, which were not included in calculating the number of diluted shares outstanding, as their effect would have been anti-dilutive.

(2) In periods of loss, all dilutive securities are excluded as their inclusion would be anti-dilutive.

(3) Certain outstanding stock options and RSUs were excluded from the computation of diluted earnings per share because they were anti-dilutive in the period presented. These awards may be dilutive in the future.

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RECEIVABLES, CONTRACT ASSETS, AND DEFERRED REVENUE - Summary of Contract Assets and Deferred Revenue (Details) - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Receivables [Abstract]
Contract assets	$ 6,195	$ 5,558
Long-term contract assets	5,664	5,420
Total contract assets	11,859	10,978
Deferred revenue	197,018	190,080
Long-term deferred revenue	5,630	5,407
Total deferred revenue	$ 202,648	$ 195,487

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LEASES - Cash Flow Information (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Leases [Abstract]
Cash paid for leases	$ 5,520	$ 5,197
Right of use assets recognized for new leases and amendments (non-cash)	$ 551	$ 8,034

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LEASES - Operating Lease Expenses (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Leases [Abstract]
Fixed lease costs	$ 4,818	$ 4,300
Short-term lease costs	455	285
Variable lease costs	1,278	1,321
Operating lease expenses	$ 6,551	$ 5,906

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REVENUE - Performance Obligations - Expected Timing (Details)	Mar. 31, 2020	Mar. 31, 2019
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2019-04-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Expected timing of satisfaction		9 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2020-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Expected timing of satisfaction		1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2020-04-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Expected timing of satisfaction	9 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2021-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Expected timing of satisfaction	1 year	2 years
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2022-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Expected timing of satisfaction	3 years	3 years

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UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($) $ in Thousands	Total	Common Stock	Additional Paid-In Capital	Retained Earnings	Accumulated Other Comprehensive (Loss)
Balance, beginning of period (in shares) at Dec. 31, 2018		78,526,000
Balance, beginning of period at Dec. 31, 2018	$ 621,531	$ 785	$ 123,205	$ 510,863	$ (13,322)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Repurchase of common stock (in shares)		(144,000)
Repurchase of common stock	(7,587)	$ (1)	(7,586)
Issuance of common stock for share-based compensation plans (in shares)		514,000
Issuance of common stock for share-based compensation plans	(14,838)	$ 5	(14,843)
Stock-based compensation	$ 18,406		18,406
Cash dividend declared (in dollars per share)	$ 0.03
Cash dividends declared ($0.03 per share)	$ (2,367)			(2,367)
Other comprehensive income	2,001				2,001
Net (loss)	(28,717)			(28,717)
Balance, end of period (in shares) at Mar. 31, 2019		78,896,000
Balance, end of period at Mar. 31, 2019	588,429	$ 789	119,182	479,779	(11,321)
Balance, beginning of period (in shares) at Dec. 31, 2019		79,599,000
Balance, beginning of period at Dec. 31, 2019	539,010	$ 796	140,523	410,919	(13,228)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Equity component of convertible senior notes, net	61,604		61,604
Repurchase of common stock (in shares)		(87,000)
Repurchase of common stock	(6,000)	$ (1)	(5,999)
Issuance of common stock for share-based compensation plans (in shares)		564,000
Issuance of common stock for share-based compensation plans	(23,011)	$ 6	(23,017)
Stock-based compensation	$ 23,199		23,199
Cash dividend declared (in dollars per share)	$ 0.03
Cash dividends declared ($0.03 per share)	$ (2,405)			(2,405)
Other comprehensive income	(414)				(414)
Net (loss)	$ (25,372)			(25,372)
Balance, end of period (in shares) at Mar. 31, 2020	80,076,000	80,076,000
Balance, end of period at Mar. 31, 2020	$ 566,611	$ 801	$ 196,310	$ 383,142	$ (13,642)

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UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Mar. 31, 2020	Dec. 31, 2019
Current assets:
Cash and cash equivalents	$ 538,142	$ 68,363
Accounts receivable	191,533	199,720
Unbilled receivables	182,399	180,219
Other current assets	72,000	57,308
Total current assets	984,074	505,610
Unbilled receivables	110,393	121,736
Goodwill	78,498	79,039
Other long-term assets	301,428	278,427
Total assets	1,474,393	984,812
Current liabilities:
Accounts payable	27,770	17,475
Accrued expenses	36,985	48,001
Accrued compensation and related expenses	59,928	104,126
Deferred revenue	197,018	190,080
Other current liabilities	17,790	18,273
Total current liabilities	339,491	377,955
Convertible senior notes, net	505,108	0
Operating lease liabilities	47,919	52,610
Other long-term liabilities	15,264	15,237
Total liabilities	907,782	445,802
Stockholders’ equity:
Preferred stock,1,000 shares authorized; none issued	0	0
Common stock, 200,000 shares authorized; 80,076 and 79,599 shares issued and outstanding at March 31, 2020 and December 31, 2019, respectively	801	796
Additional paid-in capital	196,310	140,523
Retained earnings	383,142	410,919
Accumulated other comprehensive (loss)	(13,642)	(13,228)
Total stockholders’ equity	566,611	539,010
Total liabilities and stockholders’ equity	$ 1,474,393	$ 984,812