The Company has strategically aligned its operations into the following three reportable segments: Commercial Banking, Institutional Banking, and Personal Banking (collectively, the Business Segments, and each, a Business Segment). The Company’s senior executive officers regularly evaluate the Business Segment financial results produced by the Company’s internal reporting system in deciding how to allocate resources and assess performance for individual Business Segments. Prior to 2020, the Company had the following four Business Segments: Commercial Banking, Institutional Banking, Personal Banking, and Healthcare Services. In the first quarter of 2020, the Company merged the Healthcare Services segment into the Institutional Banking segment to better reflect how the core businesses, products and services are currently being evaluated by management. The Company’s Healthcare Services leadership structure and financial performance assessments are now included in the Institutional Banking segment, and accordingly, the reportable segments were realigned to reflect these changes. For comparability purposes, amounts in all periods are based on methodologies in effect at March 31, 2020. Previously reported results have been reclassified in this Form 10-Q to conform to the Company’s current organizational structure.

The following summaries provide information about the activities of each Business Segment:

Commercial Banking serves the commercial banking and treasury management needs of the small to middle-market businesses through a variety of products and services. Such services include commercial loans, commercial real estate financing, commercial credit cards, letters of credit, loan syndication services, and consultative services. In addition, our specialty lending group offers a variety of business solutions including asset-based lending, accounts receivable financing, mezzanine debt and minority equity investments. Treasury management services include depository services, account reconciliation and cash management tools such as, accounts payable and receivable solutions, electronic funds transfer and automated payments, controlled disbursements, lockbox services and remote deposit capture services.

Institutional Banking is a combination of banking services, fund services, asset management services and healthcare services provided to institutional clients. This segment also provides fixed income sales, trading and underwriting, corporate trust and escrow services, as well as institutional custody. Institutional Banking includes UMB Fund Services, which provides fund administration and accounting, investor services and transfer agency, marketing and distribution, custody, and alternative investment services. Healthcare services provides healthcare payment solutions including custodial services for health savings accounts (HSAs) and private label, multipurpose debit cards to insurance carriers, third-party administrators, software companies, employers, and financial institutions.

Personal Banking combines consumer banking and wealth management services offered to clients and delivered through personal relationships and the Company’s bank branches, ATM network and internet banking. Products offered include deposit accounts, retail credit cards, installment loans, home equity lines of credit, residential mortgages and small business loans. The range of client services extends from a basic checking account to estate planning and trust services and includes private banking, brokerage services, and insurance services in addition to a full spectrum of investment advisory, trust, and custody services.

Business Segment financial results for the three months ended March 31, 2020 and March 31, 2019 were as follows (in thousands):

	Three Months Ended March 31, 2020
	Commercial Banking			Institutional Banking		Personal Banking			Total
Net interest income	$	106,948		$	33,036	$	33,957		$	173,941
Provision for credit losses		82,220			275		5,505			88,000
Noninterest income		11,240			61,952		25,232			98,424
Noninterest expense		59,043			68,453		61,123			188,619
(Loss) income before taxes		(23,075	)		26,260		(7,439	)		(4,254	)
Income tax (benefit) expense		(4,421	)		5,032		(1,426	)		(815	)
Net (loss) income	$	(18,654	)	$	21,228	$	(6,013	)	$	(3,439	)
Average assets	$	11,609,000		$	9,006,000	$	5,425,000		$	26,040,000

	Three Months Ended March 31, 2019
	Commercial Banking		Institutional Banking		Personal Banking		Total
Net interest income	$	99,814	$	31,752	$	32,302	$	163,868
Provision for credit losses		10,329		286		1,735		12,350
Noninterest income		23,181		55,850		28,351		107,382
Noninterest expense		66,820		65,398		58,408		190,626
Income before taxes		45,846		21,918		510		68,274
Income tax expense		7,071		3,380		79		10,530
Net income	$	38,775	$	18,538	$	431	$	57,744
Average assets	$	10,448,000	$	7,013,000	$	5,393,000	$	22,854,000