Segments and Geographic Information

6 Months Ended

Jun. 30, 2015

Segment Reporting [Abstract]

Segments and Geographic Information

Note 17. Segments and Geographic Information

The Company operates within two regions, the Americas and EMEA. Each region represents a reportable segment comprised of aggregated regional operating segments, which portray similar economic characteristics. The Company aligns its business into two segments to effectively manage the business and support the customer care needs of every client and to respond to the demands of the Company’s global customers.

The reportable segments consist of (1) the Americas, which includes the United States, Canada, Latin America, Australia and the Asia Pacific Rim, and provides outsourced customer contact management solutions (with an emphasis on technical support and customer service) and technical staffing and (2) EMEA, which includes Europe, the Middle East and Africa, and provides outsourced customer contact management solutions (with an emphasis on technical support and customer service) and fulfillment services. The sites within Latin America, Australia and the Asia Pacific Rim are included in the Americas segment given the nature of the business and client profile, which is primarily made up of U.S.-based companies that are using the Company’s services in these locations to support their customer contact management needs.

Information about the Company’s reportable segments is as follows (in thousands):

	Americas			EMEA			Other (1)			Consolidated
Three Months Ended June 30, 2015:
Revenues	$	249,682		$	57,752		$	19		$	307,453
Percentage of revenues		81.2	%		18.8	%		0.0	%		100.0	%
Depreciation, net	$	9,605		$	1,084		$	318		$	11,007
Amortization of intangibles	$	3,435		$	—		$	—		$	3,435
Income (loss) from operations	$	28,669		$	2,969		$	(13,421	)	$	18,217
Other (expense), net								(626	)		(626	)
Income taxes								(4,679	)		(4,679	)
Net income										$	12,912
Total assets as of June 30, 2015	$	1,067,801		$	1,394,836		$	(1,534,068	)	$	928,569
Three Months Ended June 30, 2014:
Revenues	$	256,663		$	63,835		$	—		$	320,498
Percentage of revenues		80.1	%		19.9	%		0.0	%		100.0	%
Depreciation, net	$	10,107		$	1,215		$	—		$	11,322
Amortization of intangibles	$	3,659		$	—		$	—		$	3,659
Income (loss) from operations	$	21,135		$	1,561		$	(12,269	)	$	10,427
Other (expense), net								(714	)		(714	)
Income taxes								(1,376	)		(1,376	)
Net income										$	8,337
Total assets as of June 30, 2014	$	1,093,003		$	1,444,643		$	(1,591,697	)	$	945,949

	Americas			EMEA			Other (1)			Consolidated
Six Months Ended June 30, 2015:
Revenues	$	513,855		$	117,247		$	36		$	631,138
Percentage of revenues		81.4	%		18.6	%		0.0	%		100.0	%
Depreciation, net	$	19,185		$	2,227		$	654		$	22,066
Amortization of intangibles	$	6,866		$	—		$	—		$	6,866
Income (loss) from operations	$	61,210		$	6,757		$	(27,209	)	$	40,758
Other (expense), net								(1,728	)		(1,728	)
Income taxes								(10,479	)		(10,479	)
Net income										$	28,551
Six Months Ended June 30, 2014:
Revenues	$	517,909		$	127,018		$	—		$	644,927
Percentage of revenues		80.3	%		19.7	%		0.0	%		100.0	%
Depreciation, net	$	20,248		$	2,372		$	—		$	22,620
Amortization of intangibles	$	7,310		$	—		$	—		$	7,310
Income (loss) from operations	$	43,782		$	4,445		$	(23,322	)	$	24,905
Other (expense), net								(319	)		(319	)
Income taxes								(5,936	)		(5,936	)
Net income										$	18,650

⁽¹⁾  Other items (including corporate and other costs, impairment costs, other income and expense, and income taxes) are shown for purposes of reconciling to the Company’s consolidated totals as shown in the tables above for the three and six months ended June 30, 2015 and 2014. Inter-segment revenues are not material to the Americas and EMEA segment results. The Company evaluates the performance of its geographic segments based on revenues and income (loss) from operations, and does not include segment assets or other income and expense items for management reporting purposes.