Segment Reporting and Significant Concentration

12 Months Ended

Dec. 31, 2020

Segment Reporting [Abstract]

Segment Reporting and Significant Concentration

3. Segment Reporting and Significant Concentration

Segment Information.  We have evaluated how our chief operating decision maker has organized our company for purposes of making operating decisions and assessing performance, and have concluded that as of December 31, 2020, there is one reportable segment.

Significant Customers.  A large percentage of our revenue have been generated from our two largest customers, which are Comcast Corporation (“Comcast”) and Charter Communications, Inc. (“Charter”).

Revenue from these customers represented the following percentages of our total revenue for the following years:

	2020			2019			2018
Comcast		22	%		23	%		25	%
Charter		21	%		20	%		20	%

Solutions and Services.  Our solutions and services help companies around the world monetize and digitally enable the customer experience by accurately capturing, managing, generating, and optimizing the interactions and revenue associated with their customers. We generate a substantial percentage of our revenue from customers utilizing Advanced Convergent Platform (“ACP”), a private cloud-based platform, and related customer communications management solutions (e.g., field force automation, analytics, electronic bill presentment, ACH, etc.) to the North American cable and satellite markets. In addition, a smaller portion of our revenue is generated from our public cloud revenue management and payments solutions serving service providers globally.  Finally, we license certain solutions (e.g., mediation, partner management, rating, and charging) and provide our professional services to implement, configure, and maintain these solutions. These solutions are sometimes provided under a managed service arrangement, where we assume long-term responsibility for delivering our solutions and related operations under a defined scope and specified service levels.

As of December 31, 2020 and 2019, the percentage of net billed accounts receivable balances attributable to these customers were as follows:

	As of December 31,
	2020			2019
Comcast		19	%		24	%
Charter		20	%		24	%

We expect to continue to generate a significant percentage of our future revenue from our significant customers.  There are inherent risks whenever a large percentage of total revenue is concentrated with a limited number of customers. Should a significant customer: (i) terminate or fail to renew their contracts with us, in whole or in part for any reason; (ii) significantly reduce the number of customer accounts processed on our solutions, the price paid for our solutions and services, or the scope of solutions and services that we provide; or (iii) experience significant financial or operating difficulties, it could have a material adverse effect on our financial position and results of operations.