0001178913-22-004231.txt : 20221205 0001178913-22-004231.hdr.sgml : 20221205 20221205060113 ACCESSION NUMBER: 0001178913-22-004231 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 8 CONFORMED PERIOD OF REPORT: 20221205 FILED AS OF DATE: 20221205 DATE AS OF CHANGE: 20221205 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE Ltd. CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-PREPACKAGED SOFTWARE [7372] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 221443654 BUSINESS ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 FORMER COMPANY: FORMER CONFORMED NAME: NICE SYSTEMS LTD DATE OF NAME CHANGE: 19951122 6-K 1 zk2228845.htm 6-K

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

For the month of November 2022 (Report No. 1)

Commission File Number: 0-27466

NICE LTD.

(Translation of Registrant’s Name into English)

13 Zarchin Street, P.O. Box 690, Ra’anana, Israel

(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F ☒ Form 40-F ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

CONTENTS

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1	NICE Drives Exceptional Patient Care for One of the Largest Health Authorities in the UK, dated November 1, 2022.
99.2	NICE Named a Leader in 2022 SPARK MatrixTM for Voice of the Customer for 2nd Consecutive Year, dated November 9, 2022.
99.3	NICE Received Highest Score for Attended Automation Use Case In 2022 Gartner® Critical Capabilities for Robotic Process Automation Report, dated November 14, 2022.
99.4	NICE Positioned As Industry Leader Across All Three Contact Center Categories in destinationCRM’s 2022 Industry Leadership Awards, dated November 15, 2022.
99.5	Cherokee County (GA) District Attorney, Blue Ridge Judicial Circuit, Joins Growing Number of DAs Transforming Digital Evidence Management with NICE Evidencentral, dated November 16, 2022.
99.6	NICE Actimize Recognized as Category Winner for Communications Monitoring Innovation in the Chartis 2023 RiskTech100® Rankings, dated November 17, 2022.
99.7	Florida State Attorney's Office for the Ninth Judicial Circuit Joins Growing Ranks of Prosecutor Offices Digitally Transforming with NICE Evidencentral, dated November 29, 2022.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

NICE LTD.

Name: /s/ Tali Mirsky

Title: Corporate VP, General Counsel and Corporate Secretary

Dated: December 5, 2022

EXHIBIT INDEX

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1	NICE Drives Exceptional Patient Care for One of the Largest Health Authorities in the UK, dated November 1, 2022.
99.2	NICE Named a Leader in 2022 SPARK MatrixTM for Voice of the Customer for 2nd Consecutive Year, dated November 9, 2022.
99.3	NICE Received Highest Score for Attended Automation Use Case In 2022 Gartner® Critical Capabilities for Robotic Process Automation Report, dated November 14, 2022.
99.4	NICE Positioned As Industry Leader Across All Three Contact Center Categories in destinationCRM’s 2022 Industry Leadership Awards, dated November 15, 2022.
99.5	Cherokee County (GA) District Attorney, Blue Ridge Judicial Circuit, Joins Growing Number of DAs Transforming Digital Evidence Management with NICE Evidencentral, dated November 16, 2022.
99.6	NICE Actimize Recognized as Category Winner for Communications Monitoring Innovation in the Chartis 2023 RiskTech100® Rankings, dated November 17, 2022.
99.7	Florida State Attorney's Office for the Ninth Judicial Circuit Joins Growing Ranks of Prosecutor Offices Digitally Transforming with NICE Evidencentral, dated November 29, 2022.

EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1

Exhibit 99.1

NICE Drives Exceptional Patient Care for One of the Largest Health

Authorities in the UK

NHS Lothian’s successful deployment of NICE NEVA Assist and NEVA Unattended has resulted

in a 50% reduction in end-to-end triage time

Hoboken, N.J., November 1, 2022 – NICE (Nasdaq: NICE) today announced that NHS Lothian has successfully deployed NICE’s NEVA Assist and NEVA Unattended in a continuing, multi-year partnership. These solutions were selected for their proven track record in large-scale government agencies and an unmatched combination of attended and unattended automation capabilities.

NHS Lothian provides primary, community-based, and acute hospital services throughout Scotland. The COVID-19 pandemic brought to light issues found within the gastroenterology referrals management system, which caused some patients to wait up to 52 weeks before seeing a specialist. With close to 16,000 new gastroenterology referrals each year and an increase in urgent suspected cancer cases, a solution was needed to remove the backlog and provide better healthcare services.

With the deployment of NICE NEVA Assist and NEVA Unattended, NHS Lothian reduced its clinical backlog with a 50% reduction in end-to-end triage time, reformed service quality by freeing healthcare staff for more value-added tasks, enhanced processing speed with shorter wait times for patients, and improved accuracy with a 27% reduction in unnecessary appointments. This success has inspired process intelligence for evaluating digital transformations with NHS Lothian working to expand the use of NEVA to support its broader program of process transformation at the Health Authority.

Paul Schofield, Head of Digital Innovation for NHS Lothian, said, “These positive metrics demonstrate the impact of the NEVA automation allowing us to prove our team’s value, which is likely to influence decision-making regarding team funding and size, as well as future projects. NEVA saves clinicians considerable time and effort, reducing unnecessary appointments and improving the patient experience. And that, in turn, will lead to us delivering more for the organization.”

“NICE is thrilled with the success found at NHS Lothian,” said Darren Rushworth, President, NICE International. “Providing exceptional patient care is critical. With the deployment of NEVA, NHS Lothian is positioned for more accurate, swift responses to health issues that previously took too long to discover. NEVA’s ability to identify the administrative issues enabled patients to quickly get the care they need and allowed health care providers to focus on improving patient care.”

About NHS Lothian

NHS Lothian, the second largest Health Authority in the United Kingdom, provides a comprehensive range of primary, community-based, and acute hospital services for the populations of Edinburgh, Midlothian, East Lothian, and West Lothian. In addition, for patients in the wider region of the southeast and across Scotland, it provides specialist services that include liver and kidney transplantation, neonatal intensive care, cancer services, and complex surgery. NHS Lothian operates 21 hospitals, 126 GP practices, 180 community pharmacies, 173 dental practices, and 112 ophthalmic practices, with an annual budget of 1.6 billion pounds and approximately 26,000 employees. www.nhslothian.scot

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2

Exhibit 99.2

NICE Named a Leader in 2022 SPARK Matrix^TM for Voice of the Customer for 2^nd

Consecutive Year

NICE VoC positioned furthest to the right for technology excellence and recognized for its superior AI-infused

solution that powers real-time actions in Quadrant Knowledge Solutions report

Hoboken, N.J., November 9, 2022 – NICE (Nasdaq: NICE) today announced that it has been recognized as a Technology Leader in the 2022 SPARK Matrix^TM for Voice of the Customer (VoC) Platform report positioned furthest to the right for technology excellence. The Quadrant Knowledge Solutions report, which provides market insights, competitive evaluation, and rankings for 22 vendors, gave NICE Voice of the Customer the strongest rating for technology excellence. The report recognized NICE VoC as an AI-infused solution with the ability to instantly act on customer feedback to drive better customer engagement. For a complimentary copy of the report, click here.

Citing numerous strengths, the Quadrant Knowledge Solutions report noted that NICE VoC “can transform solicited and unsolicited digital feedback into a structured and unstructured data format and send alerts with respect to the metrics and trends,” helping organizations “leverage comprehensive experience insights to drive action and close the loop.” The report stated, “NICE VoC enriches its predictive, prescriptive, and proactive guidance, which assists agents, customers, and business users in making informed decisions by providing actionable intelligence in real-time during every interaction.” Further, the report highlighted NICE VoC’s inclusion in “CXone FedRAMP (Federal Risk and Authorization Management Program), which enables organizations to validate the security of the systems and protect customer data.”

According to Preshit Parab, Analyst, Quadrant Knowledge Solutions, “NICE offers superior AI-infused solutions that enable organizations to leverage deep and actionable insights in real-time to make informed decisions. NICE VoC platform’s ability to support real-time actions helps organizations instantly act on the feedback from customers to drive better customer engagement. The company continues to deliver value to its customers through its key technology differentiators, including customer journey-based analytics, real-time actions, a one-stop-shop VoC solution, and a holistic and unified solution.” Preshit added: “With its robust technology roadmap and vision, sophisticated technology solutions, and AI capabilities, NICE continues to remain a leader in the SPARK Matrix: Voice of the Customer (VoC), 2022.”

“NICE is pleased to be named once again as a VoC leader and recognized for our AI-infused solution that unifies, analyses, and acts on all forms of feedback across the customer’s digital-first omnichannel journey to increase customer loyalty and retention while enabling agents to best serve customers in real-time,” commented Barry Cooper, President, CX Division, NICE. “We are committed to Voice of the Customer innovations that remove friction from customer and agent experiences and that also address systemic issues to optimize the comprehensive customer journey.”

NICE’s commanding leadership in VoC is further demonstrated with recognition as the overall leader by Quadrant Knowledge Solutions in the 2022 SPARK Matrix for Speech Analytics report. The Quadrant Knowledge Solutions report gave NICE the highest ratings in both the technology excellence and customer impact performance parameters. The report acknowledged NICE CX Analytics’ key differentiators including “rapid time to value with out-of-the-box Enlighten AI solutions and use cases that include purpose-built AI technologies that are embedded into the NICE CX suite of applications and processes for real-time impact.” For a complimentary copy of the report, click here.

NICE Voice of the Customer powers organizations of all sizes to combine and analyze millions of customer interactions, solicited feedback, and operational data to uncover blind spots, increase customer satisfaction, and improve agent performance. A world-leading Voice of the Customer solution for organizations that rely on the strategic value of the contact center, NICE Voice of the Customer enables companies of all sizes across the globe to act on feedback and transform the customer experience at scale. A holistic solution unified with CXone and the NICE portfolio, NICE Voice of the Customer delivers superior AI and analytics to operationalize feedback on the frontline and across the comprehensive customer journey.

About Quadrant Knowledge Solutions

Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit https://quadrant-solutions.com/market-research/

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3

Exhibit 99.3

NICE Received Highest Score for Attended Automation Use Case In 2022 Gartner®
Critical Capabilities for Robotic Process Automation Report

NICE RPA received the highest use-case score among all vendors for Attended Automation and ranked in the top

5 for the Unattended Automation use case

Hoboken, N.J., November 14, 2022 – NICE (Nasdaq: NICE) today announced that NICE has received the highest score for the Attended Automation use case in the 2022 Gartner Critical Capabilities for Robotic Process Automation research report. NICE was one of 15 vendors evaluated in this report. NICE also ranked in the top 5 for the Unattended Automation use case. Click here to access a complimentary copy of the report.

NICE believes that its ranking is influenced by NEVA (NICE Employee Virtual Attendant), an agent personal assistant with built-in capabilities for real-time speech analytics. NEVA enables intelligent process optimization while unleashing employees’ potential to ensure exceptional customer experiences. NICE’s expansion of its automation discovery solution, with advanced snapshots and a ‘click to automation’ for faster development, is highly appreciated by its customers as well as helps with their citizen development efforts.

This recognition in the 2022 Gartner Critical Capabilities for Robotic Process Automation report joins NICE’s earlier recognitions this year as the only vendor named a Leader by Gartner in both the 2022 Magic Quadrant™* reports for Robotic Process Automation and CCaaS.

Barry Cooper, President, CX Division, NICE, said, “We are very pleased to have scored highest in the Attended Automation Use Case in the 2022 Gartner Critical Capabilities for Robotic Process Automation Report, which we believe reflects our commitment to propelling frictionless customer experience to the next level. Today’s digital consumers expect more, and only organizations who leverage digital and AI capabilities, like RPA, will continue to lead into the future.”

Click here for complimentary access to the full report.

Gartner Disclaimers

GARTNER and Magic Quadrant are registered trademarks and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Sources:

Gartner, Critical Capabilities for Robotic Process Automation, By Analyst(s): Saikat Ray, Arthur Villa, Paul Vincent, Melanie Alexander, Published 22 August 2022

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4

Exhibit 99.4

NICE Positioned As Industry Leader Across All Three Contact Center

Categories in destinationCRM’s 2022 Industry Leadership Awards

Based on scoring by industry analysts and consultants, NICE was recognized for leadership in

contact center infrastructure, interaction analytics, and Workforce Optimization/Engagement

Hoboken, N.J., November 15, 2022 – NICE (Nasdaq: NICE) today announced that it has been recognized by destinationCRM’s 2022 CRM Industry Leadership Awards as a top five finalist across three major categories addressing technology and service excellence to the contact center industry. These three awards categories include Best Contact Center Interaction Analytics, Best Contact Center Infrastructure, and Best Workforce Optimization/Engagement Management (WFO/WEM).

destinationCRM/CRM Magazine's Industry Leader Awards highlight the top technology vendors in customer service, marketing, and sales, covering enterprise and midmarket/small business CRM suites, contact center infrastructure, contact center analytics, marketing automation, salesforce automation, customer data platforms, business intelligence, workforce optimization, and contact center outsourcing, based on feedback from leading industry analysts and consultants.

“Our leadership positioning across all three core contact center disciplines further demonstrates NICE’s commitment to seamless customer experience. With our comprehensive CXone platform built on data and analytics, NICE is delivering on the Customer Experience interactions (CXi) story, offering complete connected and intelligent experiences that flow,” said Barak Eilam, CEO, NICE.

In highlighting NICE’s strengths in the “Best Contact Center Infrastructure” category, Sheila McGee-Smith, founder and principal analyst of McGee-Smith Analytics, stated, “CXone is a full suite of applications that work on a common platform, including one with increasing importance: robotic process automation.” McGee-Smith added that the individual applications within the suite “are best-in-class.”

Referencing NICE’s position in the “Best Contact Center Interaction Analytics Category,” destinationCRM.com noted, “Since buying Nexidia in 2016, NICE has expanded what was already a powerful solution set. And now the company is rolling much of that technology into its CXone cloud contact center suite. With the addition of Enlighten AI, companies can analyze every moment of every interaction to identify behaviors that drive good experiences for customers and agents.” According to Dick Bucci, founder and chief analyst at Pelorus Research, he sees “NICE offering greater customer value from the unification of analytics, performance management, and workforce management.”

Addressing NICE’s third award, “Best Workforce Optimization/Engagement Management (WFO/WEM),” McGee-Smith stated that NICE “delivers a great best-of-breed solution that works with any contact center solution,” adding that NICE “delivers the best suite of WEM solutions as part of a broader customer experience platform, CXone.” Explained Bucci, “There are no gaps in the NICE WFO product line. In fact, NICE has expanded the traditional WFO product family to include suites for journey orchestration, automation, and CX analytics.” Bucci sees even more value coming to NICE customers “from the unification of analytics, performance management, and workforce management.”

About destinationCRM.com

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the future.

About NICE

Corporate Media Contact

Cindy Morgan-Olson, +1 646 408 5896, cindy.morgan-olson@niceactimize.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Eilam, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5

Exhibit 99.5

Cherokee County (GA) District Attorney, Blue Ridge Judicial Circuit, Joins

Growing Number of DAs Transforming Digital Evidence Management with NICE
Evidencentral

Streamlining the management of digital evidence will enable the County to provide justice

for victims while prosecuting cases more efficiently

Hoboken, N.J., November 16, 2022 - NICE (Nasdaq: NICE) today announced that the Office of the District Attorney, Blue Ridge Judicial Circuit (Cherokee County, Georgia), will be deploying NICE Justice, one of the cloud solutions in NICE's Evidencentral platform, to digitally transform how it manages evidence. In recent years, digital evidence has dramatically increased, leading to the need to accelerate the process of receiving evidence from law enforcement and providing discovery to defense attorneys.

Part of the Evidencentral cloud-based platform, NICE Justice digitally transforms how prosecutors, investigators, victim advocates, and other office staff receive, interact with, manage and share digital evidence of all types and formats, providing a single place and view of the truth from incident to court. It automates processes and streamlines methods of managing digital evidence, from evidence intake, investigation and storage to discovery and trial preparation. Freed of dealing with discs, drives, emails, and logging into multiple systems to manage and prepare evidence, staff can focus on building and presenting compelling cases, to get to the truth faster.

Shannon Wallace, District Attorney, Blue Ridge Judicial Circuit, said, "Our prosecution approach has always been victim-centered, and this new system will enable us to better and more efficiently serve those who have been impacted by crime. It is imperative that we have an effective system to manage digital evidence, which is essential in nearly all our cases. From dashcam video to surveillance cameras, cell phones to laptops, so much evidence is in a digital format that requires special care, adequate storage, security, and the ability to download from law enforcement agencies as well as export as discovery to defense attorneys. Through NICE Justice, we can streamline processes that lead to faster case resolutions, greater transparency, improved collaboration, and better service and fair prosecution in a timely manner to the citizens of Cherokee County, all while ensuring that justice is served efficiently and effectively. We are so appreciative of our Board of Commissioners for approving funding for this phenomenal system."

Chris Wooten, Executive Vice President, NICE, said, "Our Evidencentral platform is helping all types of public safety and criminal justice agencies transform digital evidence management, from collection and preparation to disclosure and presentation. For district attorneys' offices in particular, digital evidence is at the center of the work assistant district attorneys do every day. NICE Justice transforms every aspect of how digital evidence is collected, analyzed and shared, so district attorney’s offices can manage the volumes of evidence more efficiently, arrive at the truth faster, and get back to the important work of seeking justice for those impacted by crime."

With NICE Justice, all digital evidence is stored in one place and uploaded video evidence is automatically transcoded to a playable format. The system provides time-saving tools to assist with trial prep, including transcription, video clip and timeline creation, and redaction. In addition, instead of spending hours copying, preparing, and sending discovery, staff members can share evidence with defense attorneys through a fully electronic, trackable process.

To learn more about NICE's digital transformation solutions for Public Safety and Justice:

•

Visit the NICE website by clicking here.

•

Email PSInfo@NICE.com for more information.

About the Office of the District Attorney, Blue Ridge Judicial Circuit, Cherokee County, GA

The Office of the District Attorney is committed to seeking justice, acting with integrity, and collaborating with partner agencies in the criminal justice system in order to protect the citizens of Cherokee County and the State of Georgia. Staffed by prosecutors, investigators, victim advocates, and other professionals, the Office receives more than 2,400 cases for prosecution each year, including felony cases and juvenile court. Cherokee County is located about 30 miles north of Atlanta. www.cherokeega.com/District-Attorneys-Office

NICE Public Safety & Justice

With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6

Exhibit 99.6

NICE Actimize Recognized as Category Winner for Communications Monitoring

Innovation in the Chartis 2023 RiskTech100^® Rankings

NICE Actimize’s SURVEIL-X Communication Surveillance solution provides comprehensive coverage

for all communication modalities in a single cloud-ready solution

Hoboken, NJ – November 17, 2022 – NICE Actimize, a NICE (NASDAQ: NICE) business, has been recognized by Chartis Research as the category winner for Communications Monitoring innovation in its recently released 2023 RiskTech100^® rankings for the third consecutive year. In addition, NICE Actimize was positioned number fifteen of Chartis’ comprehensive list of top 100 global risk and compliance technology vendors. Chartis Research, part of Infopro Digital, is a leading provider of research and analysis on the global market for risk technology.

Reflecting its top ranking in the Chartis RiskTech100^® and its overall value delivered to the financial services market, NICE Actimize achieved among the highest average scores across a range of parameters. The Chartis RiskTech100^® ranking assessment criteria comprise six equally weighted categories: functionality, core technology, strategy, customer satisfaction, market presence and innovation. The RiskTech100^® only includes companies that sell their own risk management software products and solutions.

Chris Wooten, EVP, NICE, said, “Being recognized by Chartis is a testament to the innovation our team continues to deliver within our communication surveillance solutions. Whether it’s our advancements in leveraging artificial intelligence for highly accurate transcription, alert predictions, or AI-assisted trade reconstruction and behavioral risk detection, we’ll continue to work closely with our customers to support the demands of the changing regulatory landscape.”

NICE Actimize’s SURVEIL-X Communication solution provides comprehensive surveillance coverage for all communication modalities (email, chat, video, and voice), and asset classes, and more than 40 languages, in a single cloud-ready solution. SURVEIL-X Communication includes advanced features like natural language understanding (NLU), built-in transcription, contextual querying, integrated case management and interactive dashboards, along with proven risk detection models which weed out false positives, bolster efficiency, drive down costs and reduce regulatory risk.

Earlier this year, NICE Actimize was positioned as a Category Leader in the inaugural Chartis Research Communications Monitoring Solutions 2022 Market and Vendor Landscape Report. NICE Actimize was positioned as the highest-ranking vendor in the Chartis RiskTech Quadrant for Communications Monitoring Solutions, 2022, across the Market Potential axis, which measures client growth, market and growth strategy, business model, and financials.

NICE Actimize also scored among the report’s highest best-in-class rating scores in audio and voice analytics capabilities as well as in detection analytics. To secure a complimentary copy of this report, please click here.

To download a copy of NICE Actimize’s Communications Monitoring Regulatory Playbook, please click here.

About Chartis

Chartis Research is the leading provider of research and analysis on the global market for risk technology. It is part of Infopro Digital, which owns market-leading brands such as Risk and WatersTechnology. The goal of Chartis Research is to support enterprises as they drive business performance through improved risk management, corporate governance, and compliance, and to help clients make informed technology and business decisions by providing in-depth analysis and actionable advice on virtually all aspects of risk technology.

RiskTech Quadrant^®, RiskTech100^® and FinTech Quadrant^TM are registered trademarks of Infopro Digital Services Limited (http://www.chartis-research.com).

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.

Corporate Media Contact:

Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com

Investors:

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7

Exhibit 99.7

Florida State Attorney's Office for the Ninth Judicial Circuit Joins Growing Ranks

of Prosecutor Offices Digitally Transforming with NICE Evidencentral

The Ninth Judicial Circuit will leverage Evidencentral’s NICE Justice solution to streamline its

justice process to build stronger, safer communities

Hoboken, N.J., November 29, 2022 – NICE (Nasdaq: NICE) today announced that the State Attorney's Office for the Ninth Judicial Circuit (Florida) will be deploying NICE Justice, one of the cloud solutions in NICE’s Evidencentral platform, to streamline the justice process with a mission of building stronger, safer communities. The Ninth Circuit State Attorney’s Office’s 155 prosecutors, support staff and investigators serve Orange and Osceola counties, and play a vital role in promoting the safety and protection of 1.4 million citizens in the greater Orlando community, handling over 100,000 cases a year.

Monique H. Worrell, State Attorney Ninth Judicial Circuit, Orlando, FL, said, “Our mission is to build stronger, safer communities by bringing to justice those guilty of committing crimes and providing restorative justice for victims. Our prosecutors aren’t merely case-processors, they are problem solvers, and digital evidence is at the center of the work they do to further the cause of justice every day. NICE Justice will help us better manage the ever-growing mountain of digital evidence, by streamlining our intake of digital evidence, merging it into one consolidated view, and making that evidence more accessible, understandable and sharable.”

Chris Wooten, Executive Vice President, NICE, said, “Prosecutors look to digital evidence for the truth, but as digital evidence has grown, it has become mired in manual processes and is therefore challenging to manage. NICE Justice helps prosecutors find the truth in digital evidence faster, so they can build and present compelling cases.”

Part of the Evidencentral cloud-based platform, NICE Justice digitally transforms how district attorneys, paralegals and office staff receive, interact with, manage and share digital evidence, from beginning to end.

NICE Justice will help the Ninth Circuit State Attorney’s Office improve efficiency across the entire justice continuum, from evidence intake and investigation to discovery and trial preparation.

With NICE Justice, law enforcement agencies will be able to directly upload digital evidence through a secure portal. That evidence will then be automatically deposited into digital case folders in the cloud for immediate viewing by assigned investigators or attorneys.

NICE Justice also streamlines the discovery process with defense. Instead of sharing evidence via email or duplicating it on discs, NICE Justice enables attorneys to share digital evidence electronically with full chain of custody tracking.

Added Worrell, “NICE has taken the time to understand the day-to-day issues we have managing digital evidence as a State Attorney’s Office. In addition to improving productivity, we’re looking forward to eliminating the daily clerical burden that comes with managing digital evidence, to create a better working environment for our attorneys and staff. We’re excited to see where the future takes us together and how NICE will support us in our mission of justice.”

To learn more about NICE’s digital transformation solutions for Public Safety and Justice:

•

Visit the NICE website by clicking here.

•

Email PSInfo@NICE.com for more information.

About the State Attorney's Office for the Ninth Judicial Circuit

The Office of the State Attorney for the Ninth Judicial Circuit is represented by The Honorable Monique H. Worrell and serves Orange and Osceola counties in Central Florida. The mission of the State Attorney's Office for the Ninth Judicial Circuit is to promote public safety by using data-driven methods to hold offenders accountable, provide restorative justice for victims, and redirect children and people in need of services, in an effort to build stronger, safer communities. The Office team is made up of more than 155 prosecutors who work with support staff and investigators to serve the nearly 1.4 million citizens living in the Greater Orlando area. In addition to overseeing the third-largest circuit in the state, the Ninth Circuit State Attorney’s Office also protects many of the 50 million tourists that visit Central Florida each year. On average the Office receives about 100,000 cases a year from law enforcement. https://www.sao9.net/

NICE Public Safety & Justice

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.