0001178913-17-003004.txt : 20171106 0001178913-17-003004.hdr.sgml : 20171106 20171106060319 ACCESSION NUMBER: 0001178913-17-003004 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 13 CONFORMED PERIOD OF REPORT: 20171106 FILED AS OF DATE: 20171106 DATE AS OF CHANGE: 20171106 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE Ltd. CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: ELECTRONIC COMPUTERS [3571] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 171178121 BUSINESS ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 FORMER COMPANY: FORMER CONFORMED NAME: NICE SYSTEMS LTD DATE OF NAME CHANGE: 19951122 6-K 1 zk1720701.htm 6-K

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

For the month of October 2017 (Report No. 2)

Commission File Number: 0-27466

NICE LTD.

(Translation of Registrant's Name into English)

13 Zarchin Street, P.O. Box 690, Ra'anana, Israel

(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F ☒ Form 40-F ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

CONTENTS

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 NICE Provides the First Voice-Based Authentication Solution at a Domestic Bank in Indonesia, Dated October 02, 2017.

99.2 NICE Infuses Forecasting with Artificial Intelligence, Taking its Workforce Management Solution to the Next Level, Dated October 04, 2017.

99.3 NICE Accelerates Voice of Customer Innovation with Powerful New VoC Offering, Dated October 09, 2017.

99.4 NICE Introduces New Machine Learning Capabilities to Drive the Next Evolution of Cognitive Process Automation, Dated October 10, 2017.

99.5 NICE Revolutionizes Workforce Management Allowing Organizations to Easily Transform to Adaptive Workforce Engagement, Dated October 11, 2017.

99.6 Top Analyst Firm Confirms: NICE a Leader in Biometric Authentication and Fraud Detection Market, Dated October 16, 2017.

99.7 An Insider's Look at Financial Crime: Former U.S. Attorney Preet Bharara, and "Madoff' Author Diana B. Henriques, Headline NICE Actimize's 2017 ENGAGE Client Forum, Dated October 17, 2017.

99.8 NICE inContact Recognizes DEVone Partner Companies Who are Reinventing CXone User Experiences, Dated October 19, 2017.

99.9 For Third Consecutive Year, NICE inContact Again Recognized as a Leader in Gartner Magic Quadrant for Contact Center as a Service, North America, Dated October 23, 2017.

100.0 NICE Recognized as Global Market Share Leader for Speech Analytics, Dated October 25, 2017.

100.1 NICE Actimize-PwC Joint Survey: 83% of Financial Services Organizations Find Customer Authentication Experience Key Driver In Omni-Channel Authentication Management, Dated October 26, 2017.

100.2 NICE Remains No. 1 Contact Center Workforce Optimization Vendor as it Expands its Market Share, Dated October 31, 2017.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

	NICE LTD.

	By:	/s/ Yechiam Cohen
		Name: Yechiam Cohen
		Title: Corp. VP, General Counsel

		Dated: November 6, 2017

EXHIBIT INDEX

CONTENTS

99.1 NICE Provides the First Voice-Based Authentication Solution at a Domestic Bank in Indonesia, Dated October 02, 2017.

99.2 NICE Infuses Forecasting with Artificial Intelligence, Taking its Workforce Management Solution to the Next Level, Dated October 04, 2017.

99.3 NICE Accelerates Voice of Customer Innovation with Powerful New VoC Offering, Dated October 09, 2017.

99.4 NICE Introduces New Machine Learning Capabilities to Drive the Next Evolution of Cognitive Process Automation, Dated October 10, 2017.

99.5 NICE Revolutionizes Workforce Management Allowing Organizations to Easily Transform to Adaptive Workforce Engagement, Dated October 11, 2017.

99.6 Top Analyst Firm Confirms: NICE a Leader in Biometric Authentication and Fraud Detection Market, Dated October 16, 2017.

99.7 An Insider's Look at Financial Crime: Former U.S. Attorney Preet Bharara, and "Madoff' Author Diana B. Henriques, Headline NICE Actimize's 2017 ENGAGE Client Forum, Dated October 17, 2017.

99.8 NICE inContact Recognizes DEVone Partner Companies Who are Reinventing CXone User Experiences, Dated October 19, 2017.

99.9 For Third Consecutive Year, NICE inContact Again Recognized as a Leader in Gartner Magic Quadrant for Contact Center as a Service, North America, Dated October 23, 2017.

100.0 NICE Recognized as Global Market Share Leader for Speech Analytics, Dated October 25, 2017.

100.1 NICE Actimize-PwC Joint Survey: 83% of Financial Services Organizations Find Customer Authentication Experience Key Driver In Omni-Channel Authentication Management, Dated October 26, 2017.

100.2 NICE Remains No. 1 Contact Center Workforce Optimization Vendor as it Expands its Market Share, Dated October 31, 2017.

EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1

Exhibit 99.1

NICE Provides the First Voice-Based Authentication Solution at a

Domestic Bank in Indonesia

Permata Bank is adopting NICE Real-Time Authentication in order to improve the customer

experience as well as boost efficiency and security

Hoboken, N.J., October 2, 2017 – NICE (Nasdaq:NICE) today announced that, with the implementation of NICE Real-Time Authentication, Permata Bank is the first domestic bank in Indonesia to introduce voice biometrics as part of its customer authentication protocol. NICE Real-Time Authentication (RTA), together with its process automation solution, will allow the financial institution to conduct secure and seamless voice authentication, improving customer service.

Permata Bank is a veteran NICE customer, already benefiting from its Quality and Workforce Management solutions, as well as real-time back office applications. More recently, the bank sought new ways to improve fraud prevention and increase the efficiency of its contact center, turning to NICE to address these challenges.

NICE's award winning Real-Time Authentication (RTA) solution creates and utilizes one voice print for each caller to deliver quick and efficient customer service across all voice channels, with no customer effort required. Authentication takes place within the first few seconds of the call, and customers' issues are resolved during the natural flow of conversation, without them having to answer so many pesky security questions. This automated, rapid and transparent process will help Permata Bank deliver better service while improving the accuracy of its fraud prevention program.

Bianto Surodjo, Director of Consumer Banking at Permata Bank:

"Permata Bank's introduction of voice biometrics in the local banking industry positions us as a leader in financial services innovation throughout Indonesia. This is largely thanks to NICE's unique Fluent engine capability, which provides omnichannel authentication with a single voiceprint, which is a major advantage over competing solutions in the market."

Darren Rushworth, president of NICE APAC:

"We are excited to help Permata Bank become the first domestic bank in Indonesia to adopt voice biometrics technology in order to improve its service levels and cement its place as a market leader. Providing accurate and quick voice authentication, which is so crucial to all retail banking activities, is part of NICE's mission to reinvent customer service while ensuring absolute data security."

About NICE

NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Ilana Hart, +972-9-775-3818, ilana.hart@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, I ncluding but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2

Exhibit 99.2

NICE Infuses Forecasting with Artificial Intelligence, Taking its

Workforce Management Solution to the Next Level

The latest WFM solution leverages innovative technologies to improve operational efficiency,

employee engagement and business continuity

Hoboken, N.J., October 4, 2017 – NICE (Nasdaq:NICE) today announced that enterprises can enhance their forecasting capabilities with artificial intelligence (AI), boost employee engagement, and improve workforce resilience by adopting the latest NICE Workforce Management (WFM) solution.

Drawing on AI and an unprecedented 46 algorithms, NICE WFM has been shown to be more accurate than any other workforce management solution on the market with customers that have performed benchmark testing. The infusion of AI creates a solution that can automatically evaluate all forecasting algorithms and determine the model with the best accuracy, while also adapting to changing data patterns, thus saving time while improving effectiveness. As well, the ability to handle diverse historical data patterns, such as seasonality, reduces the amount of time otherwise spent manually manipulating the forecast.

For contact center agents, NICE WFM introduces more robust scheduling options. Agents can easily access their own schedules from their mobile devices, and independently perform scheduling functions. The solution also offers a simple user-friendly interface, which is consistent with the rest of the NICE Workforce Optimization (WFO) suite and facilitates seamless cross-application navigation. These enhancements in the employee experience, in turn, lead to improved customer satisfaction.

Contact centers using NICE WFM can continue to ensure high levels of service and business continuity due to the solution's new high availability and enhanced disaster recovery components. The sophisticated techniques employed for reliability and recovery keep the workforce operation always available and capable of delivering service and managing scheduling changes.

Miki Migdal, President of the NICE Enterprise Product Group:

"NICE is excited to catapult the leading WFM solution even further ahead with a series of innovative enhancements. Our clients will be able to save time, improve staffing levels and increase customer satisfaction, while simultaneously improving their employee engagement levels. This is the time-tested formula for improving productivity, reducing agent churn and, once again, reinventing customer service to meet the highest expectations."

NICE WFM can be utilized as a cloud solution, under a SaaS or hosted model, which allows customers to focus on their business, or as on premise solution.

About NICE

Corporate Media Contact

Ilana Hart, +972-9-775-3818, ilana.hart@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3

Exhibit 99.3

NICE Accelerates Voice of Customer Innovation with Powerful New VoC Offering

The NICE Satmetrix solution allows organizations of all sizes to enjoy a fully-integrated, self-service,

analytics-driven VoC solution that delivers unprecedented insight and engagement

Hoboken, N.J., October 9, 2017 – NICE (Nasdaq:NICE) today announced a powerful new offering, NICE Satmetrix, which delivers the market's leading Voice of the Customer (VoC) capabilities.

The solution utilizes cutting-edge analytics to give organizations a complete, real-time view of the customer experience by combining direct and indirect feedback with customer data, as well as the organizational engagement tools needed to take immediate and strategic action to reduce churn, boost customer loyalty, and drive profitable growth. New features include activity-triggered surveys and pre-packaged role-specific tools delivered with self-service ease.

NICE Satmetrix offers unrivaled Net Promoter Score (NPS) capabilities, including the market's leading methodologies and an extensive knowledge base, which enables customers to derive the greatest possible value from their VoC program.

The solution is available to organizations of all sizes, offering a multi-tenant, full self-service cloud platform with web and mobile capabilities at a fraction of the time to value and complexity of other VoC solutions. The solution offers unmatched breadth and depth of insight, which triggers broad organizational engagement across many roles, driving a multi-pronged approach to improving the customer experience and bottom-line results.

The NICE Satmetrix solution stands out in the market for its:

Total customer view – Large scale, omni-channel collection of customer feedback and operational data, with limitless drill-down and filtering capabilities for investigation and planning

Agile program management – Complete self-service platform, which enables almost instantaneous setup as well as easy adaptation and expansion to support changing business needs, all with the support of a library of templates, best practices, and training guides

Organizational engagement – Sophisticated, configurable workflows and integrations with the entire NICE portfolio allow organizations to drive action, by connecting customer feedback with quality and performance programs, and cultivate a customer-centric culture across the business

Superior analytics – Using advanced speech and text analytics, together with machine learning and predictive analytics, organizations can extract insights at scale that allow them to take effective action and drive even deeper organizational engagement

Miki Migdal, president of the NICE Enterprise Product Group:

"As a market leader in the customer service area, we believe that the voice of the customer is a critical component in organizations' ability to create a winning customer strategy guided by an in-depth understanding of customers' needs. The NICE Satmetrix offering creates a new standard in VoC solutions, enabling organizations to combine customer feedback with many other indicators of customer experience to drive powerful change across the business. The breadth of the view offered by the NICE Satmetrix solution, combined with the depth of exploration and organizational involvement enabled by NICE's full portfolio of analytics-driven solutions, simply cannot be matched."

About NICE

Corporate Media Contact

Ilana Hart, +972 9 775 3818, ilana.hart@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4

Exhibit 99.4

NICE Introduces New Machine Learning Capabilities to Drive the Next

Evolution of Cognitive Process Automation

NICE's Cognitive Process Automation Platform is set to achieve an estimated 95% reduction in process

time and decrease manual effort by 85% across some of the most complex business processes

Hoboken, N.J., October 10, 2017 – NICE (Nasdaq:NICE) today announced the next evolution in its cognitive automation platform – an integration with technology partner Celaton to infuse NICE Robotic Automation with enhanced machine learning capabilities. This integration creates a digital workforce that can manage, consume, and assimilate more complex unstructured data into fully automated business processes, decreasing manual effort by up to 85 percent.

Every day, businesses are inundated with large volumes of unstructured and unpredictable data from customers, such as enquiries, complaints received by email, fax, paper, social media and other electronic data streams. The unstructured nature of the data makes it highly labor intensive to categorize, interpret, process and respond to the customer in a timely and consistent way. The dependence on human labor is expensive, and prone to errors and delays, which inevitably creates backlogs during peak or surge periods. Furthermore, business operations cannot expand without the addition of human resources, further exacerbating operating costs and lack of flexibility and scalability.

With cognitive machine learning capabilities, complex data is quickly consumed and interpreted, and sound judgments made by robots, who are instructed to respond to customer queries or complaints in an intelligent and highly personalized manner. The cognitive robots continually learn about new situations and content from human input, driving an enhanced customer experience, and reducing process time by approximately 95 percent. The combination of human intervention and cognitive technology ensures accuracy, accelerated speed, and continuous optimization of business processes, as well as growth and scalability.

Andrew Anderson, CEO of Celeton:

"We are thrilled to be partnering with NICE to deliver innovative machine learning capabilities that will help businesses achieve new levels of process efficiencies that were currently out of reach. The powerful combination of Advanced Process Automation and machine learning will most certainly help companies deliver better customer service faster using precision, speed, and personalization."

Miki Migdal, president of the NICE Enterprise Product Group:

"Robotic Process Automation has already made great strides globally by significantly impacting business efficiencies and ROI. We have now entered a new era of cognitive automation, and we are delighted to be at the forefront of innovation as we boldly expand our machine learning capabilities. The integration with Celaton not only addresses many of the more complex and challenging business problems facing our customers today, but also marks a significant contribution to the cognitive automation arena."

About Celaton

Celaton lead the way in the application of machine learning to streamline processing of the plethora of content that organisations receive from their customers, suppliers and employees every day by email, post, paper, fax, social media and many other electronic data streams. It enables many of the world's largest brands to deliver better service faster with fewer people. www.celaton.com

About NICE

Corporate Media Contact

Ilana Hart, +972-9-775-3818, ilana.hart@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5

Exhibit 99.5

NICE Revolutionizes Workforce Management Allowing Organizations to Easily

Transform to Adaptive Workforce Engagement

With the acquisition of Workflex, NICE allows organizations to double the impact of any workforce

management solution on workforce efficiency, engagement and retention

Hoboken, N.J., October 11, 2017 – NICE (Nasdaq:NICE) today announced a breakthrough in Workforce Engagement Management with the acquisition of Workflex– introducing Adaptive Workforce Engagement. WorkFlex is a market leader in workforce engagement and is at the forefront of providing patented intelligent automation technology to maximize scheduling flexibility, optimize intraday performance, and reduce administrative overhead. The Workflex award-winning technology integrated with NICE's market leading Adaptive WFO provides the industry's only cloud Workforce Engagement solution that creates a win-win situation for both employees and the organization. It addresses for the first time two of the most burning challenges facing customer service organizations – creating high workforce engagement and lowering attrition, and responding in real-time to changing customer needs.

Adaptive Workforce Engagement provides a completely new way of interacting with and managing the workforce. Organizations today struggle to motivate their workforce while providing superior customer service. Even with the best tools at their disposal, it is impossible to manage unexpected events – both on the customer demand side and on the employee side. Today, the only way to deal with these occurrences is through expensive over-staffing and by creating rigid employee schedules, which leads to increased employee frustration and high attrition rates, as well as inflated operational costs.

Adaptive Workforce Engagement can work with any cloud or on-premises workforce management solution and immediately double its impact both by increasing operational efficiency and by creating superior employee engagement. Adaptive Workforce Engagement, which is fully integrated with the NICE Adaptive WFO platform, addresses these issues by empowering employees to take control of their schedules and their careers, all at the touch of a button on their mobile devices. The solution also allows customer service organizations to enhance the customer experience by responding in real-time to changes in customer demand. This unique solution is the industry's first to address the issues of employee engagement typical of the millennial employee.

NICE Adaptive Workforce Engagement is available in the cloud and integrates seamlessly with any existing on premise or cloud workforce management software. The solution offers:

Self-management of schedules through an intuitive mobile application anytime, anywhere and on-the-go, allowing employees to perform even the most sophisticated transactions like shift bidding and shift swaps, setting preferences, reporting absences, and receiving immediate confirmation;

Accurate forecasting and scheduling in real time powered by AI and ML algorithms providing analytic based real-time intraday optimization;

Real-time analysis of understaffing and overstaffing combined with mobility and dynamic scheduling to facilitate an "UBER" approach that allows agents to work flexible hours and still be fully aligned with the company's operational goals and KPIs;

Advanced gamification and rewards, which incentivize agents to resolve understaffing, overstaffing and schedule conflicts;

Immediate ROI for the contact center operation by automating decisions and removing administrative overhead;

A cloud based solution that can easily integrate with any workforce management solution.

Miki Migdal, president of the NICE Enterprise Product Group:

"We are excited to provide our customers with a revolutionary way to motivate their customer service workforce. Our main goal is to allow our customers to not only provide the best possible service for their end customers, but to also create a positive employee experience. We realized that the traditional workforce management approach was no longer sufficient to achieve this. I am confident that with our Adaptive Workforce Engagement solution our customers will exceed their operational goals while providing a dynamic, engaging experience for their employees."

About NICE

Corporate Media Contact

Ilana Hart, +972-9-775-3818, ilana.hart@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6

Exhibit 99.6

Top Analyst Firm Confirms: NICE a Leader in Biometric Authentication

and Fraud Detection Market

NICE's unique features in real-time multichannel authentication and fraud mitigation tools improve

customer experience, enrollment rates and biometrics ROI

Hoboken, N.J., October 16, 2017 – NICE (Nasdaq:NICE) today announced that it has been recognized by Opus Research as one of the top tier vendors in both authentication and fraud detection using voice biometrics. The company was noted for the breadth of its contact center solutions and the depth of its integration capabilities, as well as a consistently strong execution of its strategic vision.

NICE stood out among a total of 19 companies evaluated in Opus Research's 2017 Voice Biometrics Intelliview report. Its fraud prevention solutions were recognized for their robustness, such as integration with rules-based analytics tools assessing massive amounts of data and metadata.

NICE was also lauded for its success "in building an impressive roster of corporate customers and a correspondingly large… database of voiceprints," and the range of NICE Real Time Authentication solutions incorporating voice biometrics, including passive enrollment, was noted as among the broadest available.

Opus Research further placed NICE among the top of its field for meeting service level agreements and commitments, as well as its deep integration capabilities, strong business relationships, and a proven ability to execute its strategy and vision.

Ravin Sanjith, Program Director for Intelligent Authentication at Opus Research:

"In recent years, dramatic changes have taken place in both technology capabilities and market dynamics for voice biometrics solution providers. NICE's leadership in the voice biometrics market reflects the company's success in building an impressive roster of corporate customers and a correspondingly large database of voice prints. NICE has been a pioneer in the market, delivering on a range of unique, fully integrated voice biometrics, analytics and fraud solutions, streamlining all authentication-related processes in one product; with the latest innovation being first to market with passive enrollment for self-service channels."

Miki Migdal, President of the NICE Enterprise Product group:

"NICE is proud to be an industry leader in voice biometrics, which includes rapid and transparent multi-channel authentication using a single voiceprint across channels, and a unique historical passive enrollment solution, neither of which requires complex integrations or prolonged implementation processes. For our contact center clients, the result is a reinvention of customer experience, with unprecedented enrollment rates and improved satisfaction, as well as cost savings from day one and a quicker ROI."

About the Opus Research report

The Voice Biometrics Intelliview report, subtitled "Solutions to Optichannel Challenges", provides enterprise executives competitive context for 19 firms offering authentication solutions that include voice biometrics. The report is part of Opus Research's mission to provide critical insight and analysis of enterprise implementations of software and services that support multimodal customer care and enterprise mobility strategies.

About NICE

Corporate Media Contact

Ilana Hart, +972-9-775-3818, ilana.hart@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7

Exhibit 99.7

An Insider's Look at Financial Crime: Former U.S. Attorney Preet

Bharara, and "Madoff' Author Diana B. Henriques, Headline NICE

Actimize's 2017 ENGAGE Client Forum

ENGAGE Client Forum will address the transformation within financial services to

an era of autonomous financial crime management which merges automation-focused technologies

HOBOKEN, NJ – October 17, 2017 – NICE Actimize, a NICE (Nasdaq:NICE) business, will kick off its annual ENGAGE Client Forum with a stellar roster of "insider" speakers who will analyze how firms can protect themselves against fraud and corruption, followed by discussions with technology experts who will address the era of transformation within financial crime management which is merging automation-focused technologies. The NICE Actimize ENGAGE Client Forum, an invitation-only event for financial services organizations, takes place in New York City on November 7 and 8.

Offering a behind the scenes look at the newest technologies in automation, advanced analytics, machine learning, and artificial intelligence as well as the critical business issues surrounding financial crime, ENGAGE Client Forum opens with a keynote speech by Preet Bharara, the former United States Attorney for the Southern District of New York who was recently signed by CNN as a senior legal analyst. The event closes with a "fireside chat" featuring Diana B. Henriques, New York Times contributor and author of the best seller, "The Wizard of Lies: Bernie Madoff and the Death of Trust."

Joe Friscia, President, NICE Actimize

"At this year's ENGAGE Client Forum, we will partner closely with our financial services organizations and other customers to address our transformation to an era of autonomous financial crime management, one that utilizes tools like Robotic Process Automation, machine learning and advanced analytics to power the platform that is transforming the fight against financial crime. Our ENGAGE Client Forum will also demonstrate how these technologies save time, money and enable our customers to fight the good fight."

Preet Bharara, nominated to the U.S. Attorney's position by President Barack Obama, earned a reputation as one of "the nation's most aggressive and outspoken prosecutors," according to The New York Times. Bharara supervised more than 200 US Attorneys and oversaw the investigation and litigation of all criminal and civil cases brought on behalf of the United States in the Southern District of New York. Ushering one of the most productive periods in New York history, his office handled a high volume of cases involving terrorism, narcotics and arms trafficking, financial and healthcare fraud, cybercrime, public corruption, gang violence, organized crime, and civil rights violations.

Diana B. Henriques, also the author of "A First-Class Catastrophe: The Road to Black Monday, the Worst Day in Wall Street History", was a member of The New York Times team that was a Pulitzer finalist for its coverage of the 2008 financial crisis. A contributing writer for The New York Times, which she joined in 1989, she was previously a staff writer for Barron's magazine, a Wall Street correspondent for The Philadelphia Inquirer, and an investigative reporter for The Trenton (N.J.) Times. In May 2017, HBO released its film-length adaptation of The Wizard of Lies, starring Robert De Niro as Madoff, with Henriques playing herself. The film was nominated for four Emmy awards, including "best picture."

Case Studies Address FinTech, Risk & Corruption

NICE Actimize will round out ENGAGE's informational sessions with experts who will provide an insider's look into market abuse, bribery and corruption, money laundering, payments fraud and other financial crimes, as well as the technology platforms that fight these issues. Providing compelling case studies that focus on key issues facing financial services organizations, additional speakers are:

Richard Bistrong, CEO, Front-Line Anti-Bribery LLC, and one of Compliance Week's "2017 Top Minds", his "fireside chat" will discuss his views on anti-bribery and corruption from a personal perspective.

Tim Hardin, also known as "Tipper X" became known as a key "mystery informer" to the biggest insider trading case in history. Hardin will tell his story, and offer up "best practices" for organizations looking to stay compliant.

Ron Shevlin, Director of Research, Cornerstone Advisors, and author of the Snarketing column for the Financial Brand, provides a discussion on "The Platformification of Banking: How FinTech Will Impact Financial Crime, Risk and Compliance. Platformification is a new type of business model for banks that allows for "plug-and-play" from multiple participants.

Additional NICE Actimize ENGAGE Client Forum resources:

Client registration and questions — contact engage@niceactimize.com.

On Twitter — Follow @NICE_Actimize and the event hashtag #ActimizeEngage.

On LinkedIn — Look for company updates at www.linkedin.com/company/actimize.

On our Blog — Look for Client Forum participant thought leadership at www.niceactimize.com/blog.

Event participation is limited to NICE Actimize clients and invited guests, and advance registration is required.

Media may contact cindy.morgan-olson@niceactimize.com for further information regarding event or off-site press interviews.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or NASDAQ:NICE.

About NICE

Press Contact:

Cindy Morgan-Olson

+1-551-256-5000

NICE Actimize

cindy.morgan-olson@niceactimize.com

Investors:

Marty Cohen

+1-551-256-5354

ir@nice.com

Yisca Erez

+972-9-775-3798

NICE Ltd.

ir@nice.com

Trademark Note: Actimize, the Actimize logo, NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. and/or its subsidiaries. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: http://www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Friscia, are based on the current expectations of the management of NICE Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.8 9 exhibit_99-8.htm EXHIBIT 99.8

Exhibit 99.8

NICE inContact Recognizes DEVone Partner Companies Who are

Reinventing CXone User Experiences

DEVone Partner Showcase highlights award winners who demonstrate innovative

and collaborative use of their CXone applications to enhance the customer experience

Salt Lake City, October 19, 2017 – NICE inContact (Nasdaq:NICE) today announced its 2017 DEVone Partner Award winners, who were recognized at the NICE inContact DEVone Partner Showcase, attended by more than 300 partners and NICE inContact employees. The event included 32 partner exhibits and demonstrations of products built for NICE inContact CXone^TM, the world's No. 1 cloud customer experience platform.

DEVone partner award winners demonstrated their innovative applications, collaborations and shared vision for CXone, and were recognized in the following categories:

INNOVATOR AWARD: Inbenta and CogniCor were each recognized for recently developing innovative chatbot products that integrate with the CXone vision and the NICE inContact suite of solutions.

SPIRIT AWARD: RiverStar and SpiceCSM received the award for engaging in regular sponsorship opportunities with NICE inContact and who have shown the most involvement in NICE inContact co-marketing initiatives.

RISING STAR AWARD: Vidyo earned this as a new partner showing active engagement and collaboration with NICE inContact co-marketing activities, sponsorships and opportunities to engage with the sales and services teams.

COLLABORATION AWARD: EPIC Connections and SmartAction were recognized for their collaboration on solutions to serve NICE inContact customers. SmartAction and EPIC Connections partnered with NICE inContact and our joint customer TechStyle Fashion Group to deliver a highly-rated Executive track session at the NICE inContact user conference last May.

The DEVone Partner Awards wrapped up the successful showcase featuring 32 NICE inContact DEVone partner companies and featuring product presentations and first looks into the ground-breaking ways CXone can be enhanced with partner applications.

"We are pleased to recognize stand-out partners for their contribution to customer experience excellence," said Paul Jarman, CEO NICE inContact. "The new DEVone Partner Showcase event is a phenomenal way to show how the customer journey can be enhanced with CXone. NICE inContact always wants to recognize the outstanding achievements of companies that are leveraging the solution to accomplish their business goals."

DEVone offers partners broad tools and resources to enable them to create new applications on CXone including over 250 available APIs, extensive documentation and support, and access to an online developer community. Companies interested in how each company works with CXone can visit CXexchange to view the applications, see demos and read reviews. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their CXone-based applications.

About NICE inContact

NICE inContact is the cloud contact center software leader, with the world's No. 1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact's solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact's DEVone developer program is the industry's largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.

NICE inContact is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, and is part of NICE (Nasdaq: NICE), the leading provider of cloud and on-premises enterprise software, serving customers in more than 25,000 organizations and 150 countries, including over 85 of the Fortune 100 companies. www.niceincontact.com

Corporate Media Contact

Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.9 10 exhibit_99-9.htm EXHIBIT 99.9

Exhibit 99.9

For Third Consecutive Year, NICE inContact Again Recognized as a

Leader in Gartner Magic Quadrant for Contact Center as a Service, North America

SALT LAKE CITY – October 23, 2017 – NICE inContact (NASDAQ: NICE), the provider of the world's No. 1 cloud customer experience platform, CXone, today announced that Gartner, the world's leading information technology research and advisory company, recognizes NICE inContact as a Leader in its 2017 Magic Quadrant for Contact Center as a Service, North America report. NICE inContact has been named a Leader every year since this Magic Quadrant's inception in 2015.

Gartner's Magic Quadrant evaluates Contact Center as a Service (CCaaS) providers within the cloud contact center service solutions industry. This Magic Quadrant provides the following definition for its Leaders: "Given that the CCaaS market in North America is still maturing, Leaders can best be described as those suppliers with a strong multichannel product and service capability that have already amassed a large installed base of both large and small customers. Leaders also benefit from being able to support varying levels of deployment complexity, including multichannel deployments and integration to a variety of third-party systems."

"We are honored to be named a leader for a third year in a row," said Paul Jarman, CEO at NICE inContact. "We believe this demonstrates NICE inContact's proven customer successes at scale, helping organizations to be first in their industry by powering exceptional customer and employee experiences with NICE inContact CXone."

Jarman added, "NICE inContact is proud of the successful execution of our vision with CXone: to be the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence – all built on an Open Cloud Foundation." NICE is the only company named a leader in both the Magic Quadrant for Contact Center as a Service, North America and the Magic Quadrant for Workforce Engagement Management.

NICE inContact CXone empowers customer service teams to move faster and work smarter by equipping contact centers with the unified tools and insights they need to win every interaction across the customer journey. CXone delivers one unified experience, on one cloud native platform, protecting existing investments along one proven path to the cloud, all from one industry leader – NICE inContact.

To read the full Gartner report click here.

Gartner, Magic Quadrant for Contact Center as a Service, North America, Drew Kraus, Steve Blood, Daniel O'Connell, and Simon Harrison 18 October 2017

Gartner, Magic Quadrant for Workforce Engagement Management, Jim Davies and Drew Kraus, 19 January 2017

About the Magic Quadrant

The Magic Quadrant for Contact Center as a Service evaluates vendors based on completeness of vision and ability to execute, and includes a summary of each vendor, as well as an assessment of each vendor's strengths and weaknesses.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About NICE inContact

NICE inContact is recognized as a market leader by IDC, Frost & Sullivan, Ovum and DMG, and is part of NICE (Nasdaq:NICE), the leading provider of cloud and on-premises enterprise software, serving customers in more than 25,000 organizations and 150 countries, including over 85 of the Fortune 100 companies. www.nice.com

Corporate Media Contact

Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99 11 exhibit_100-0.htm EXHIBIT 100.0

Exhibit 100.0

NICE Recognized as Global Market Share Leader for Speech Analytics

NICE's solutions account for the largest share of contact center seats – almost twice as many as

its nearest competitor – using speech analytics

Hoboken, N.J., October 25, 2017 – NICE (Nasdaq:NICE) today announced that it has been recognized by DMG Consulting LLC, a leading research and consulting firm, as the clear market share leader for speech analytics. In a new report, NICE was noted for holding nearly half of the total market and the largest share of contact center seats.

DMG Consulting's 2017-2018 Speech Analytics Product and Market Report stated that NICE speech analytics solutions accounted for 45.4 percent of the market. This represents over 2.3 million seats – nearly twice as many as its nearest competitor. Moreover, in the space of 12 months NICE provided solutions for over 158,000 additional seats. Commenting on the market share data, DMG Consulting said it demonstrated the "dominance of NICE, the clear speech analytics leader."

According to the report, "There is great momentum in the speech analytics market…." However, assessing data from the past seven years, DMG Consulting notes that the market is also "highly competitive, with many vendors fighting to win new customers and seats." NICE, highlighted in the report as one of only two "clear market leaders" throughout that period, is shown to have maintained its market share position. For example, DMG analysts reported that the company was responsible for over 47 percent of all speech analytics seats in 2016, after acquiring Nexidia.

Contributing to the leading position NICE holds is its scalable, integrated and omnichannel offering. As a comprehensive solution, powered by artificial intelligence, the solution draws on a vast amount of interaction data from phone calls, web chats, customer surveys and more to generate faster and more accurate customer insights.

Miki Migdal, President of the NICE Enterprise Product group, commented on the DMG report, saying, "The results highlighted in the DMG Consulting report reflect our continuing leadership in bringing analytics with no limits to our clients. Our solutions navigate the complexities of modern customer interactions, extract implicit feedback across multiple channels, and draw actionable insights from all customer touchpoints. This is thanks to the artificial intelligence technology underpinning NICE's next generation analytics, which leverages neural networks and natural language processing across 100 percent of calls to become progressively more capable of identifying the drivers of customer satisfaction. There's no more powerful way to get to know customers, and make decisions that improve both their journey and our clients' success."

The 2017-2018 Speech Analytics Product and Market Report is DMG Consulting's twelfth annual report on the sector, which focuses primarily on contact center uses of speech analytics. The report's in-depth analysis provides a comprehensive picture and analysis of the market, its competitive landscape, current innovations, pricing, trends and challenges.

About NICE

Corporate Media Contact

Ilana Hart, +972-9-775-3818, ilana.hart@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99 12 exhibit_100-1.htm EXHIBIT 100.1

Exhibit 100.1

NICE Actimize-PwC Joint Survey: 83% of Financial Services

Organizations Find Customer Authentication Experience Key Driver In

Omni-Channel Authentication Management

Nearly 61 percent of FSOs surveyed will invest in an omni-channel authentication

orchestration solution in the next 12-18 months

Hoboken, N.J. – October 26, 2017 – NICE Actimize, a NICE (Nasdaq:NICE) business, has released a joint survey with PwC today which outlined the state of omni-channel authentication strategies at financial services organizations (FSOs), observing that only 28 percent of FSOs have fully implemented cross-channel authentication management. Though FSOs continue to invest in a wide range of authenticators, the survey found that a lack of a unified strategy to manage authentication methods across channels resulted in poor customer authentication experience and less effective fraud reduction strategies.

Titled "Omni-Channel Authentication: A Unified Approach to a Multi-Authenticator World," the joint NICE Actimize-PwC survey finds that 63 percent of respondents from FSOs are assessing current authentication strategies to identify where there may be gaps or requirements for further investments in omni-channel authentication. The survey showed that only 30 percent of the surveyed organizations have completed that assessment to date. As a result of these strategic organizational reviews, 61 percent will invest in an omni-channel authentication solution within the next 12-18 months, according to the survey.

Customer Authentication Experience Drives Investment

Driving the omni-channel authentication investment, a strong 83 percent of fraud management teams singled out a frictionless customer authentication experience as a key central driver behind their efforts.

"This strong trend toward investment in omni-channel authentication by leading financial services organizations is not surprising," explains Vikas Agarwal, Principal, PwC. "Traditionally the customer authentication experience has been cumbersome, in large part due to a lack of unified authentication management. In an age of authentication innovation, consumers want preferences in authentication type. But with many disparate authenticators in play, users face inconsistent experiences in each channel and lengthy and excessive challenges."

Analytics for Faster Payments

"As FSOs invest in innovative and diverse authentication methods, they will also seek an orchestration strategy which uses sophisticated analytics to make real-time challenge decisions, which reduce friction for consumers, while keeping them safe from fraudsters. This of course will be especially necessary with the rise of faster payments where authentication is the first line of defense," said Joe Friscia, President, NICE Actimize. "NICE Actimize offers innovations that meet the requirements of today's omni-channel authentication management environment."

The 65 subject matter expert respondents represented a global view, with 38 percent serving in active roles in Europe, 20 percent in North American, 13 percent in Asia Pacific and 14 percent claiming other global roles. More than half of the respondents represented retail banking and the rest were spread evenly across corporate and private banking enterprises. About one-third of the respondents were responsible for fraud prevention, while one third were responsible for digital transformation and customer experience.

The survey respondents also represented a range of financial services organization sizes. About 25 percent of the institutions surveyed represented global Tier 1 organizations with assets greater than $500 billion, while 26 percent represented firms with assets below $10B, the remaining 49 percent were spread equally across mid-tier organizations.

For a copy of the white paper that includes the results of this study, please click here.

Qualified media outlets may obtain full research results by contacting cindy.morgan-olson@niceactimize.com.

About PwC
At PwC, our purpose is to build trust in society and solve important problems. We're a network of firms in 158 countries with more than 236,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com.

About NICE Actimize

About NICE

Press Contact:

Cindy Morgan-Olson

+1-551-256-5000

NICE Actimize

cindy.morgan-olson@niceactimize.com

Investors:

Marty Cohen

+1-551-256-5354

ir@nice.com

Yisca Erez

+972-9-775-3798

NICE Ltd.

ir@nice.com

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Friscia and Mr. Agarwal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99 13 exhibit_100-2.htm EXHIBIT 100.2

Exhibit 100.2

NICE Remains No. 1 Contact Center Workforce Optimization Vendor as

it Expands its Market Share

NICE continues to lead the contact center WFO market and holds nearly half of the total contact

center recording market share, according to recent report from top analyst firm

Hoboken, N.J., October 31, 2017 – NICE (Nasdaq:NICE) today announced that it has been recognized by DMG Consulting LLC, a leading research and consulting firm, as a clear contact center Workforce Optimization (WFO) market share leader. The DMG mid-year market share report further highlighted NICE's leadership, including holding nearly half the total contact center recording market share.

DMG's 2017 Workforce Optimization (WFO) Mid-Year Market Share Report stated that NICE has expanded its total market share over the same period last year by more than four percentage points, based on total GAAP revenue, and remains the overall market leader with a 39 percent market share.

Looking specifically at contact center Workforce Optimization, the DMG report noted that NICE continues to lead the market, with a 45.4 percent share. For contact center voice recording solutions, the company's position is even stronger, holding nearly 50 percent (48.2%) of the market and a lead of more than 24 percentage points over its nearest competitor. This is a continuation of the leadership position the company has held in the contact center WFO market for the past several years.

According to the report, "It's been a tough couple of years for the WFO market." DMG notes the "market is in transition," including a move to WFO platforms and cloud-based solutions. However, enterprises "need the functional capabilities sold by WFO vendors now more than ever before. These needs are going to grow; the question is from whom the solutions are going to be purchased." Noting that the number of WFO solution providers is shrinking, the report also highlights "that there are 6 vendors who are influential in the WFO market, which is dominated by the two market leaders" (representing nearly 73 percent of total GAAP revenue).

Miki Migdal, President of the NICE Enterprise Product group, commented: "NICE's leadership in the WFO market reflects the confidence that a wide array of customers have in our ability to optimize the workforce through innovation, strengthening of capabilities, and development of new technologies. Our Adaptive WFO offering uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations and motivational incentives, based on an individual agent personas. With the recent acquisition of Workflex, we are further expanding this adaptive concept with intelligent automation technology to deliver the industry's only cloud workforce engagement solution. Our customers are now able to double the impact of any workforce management solution, which creates a win-win situation for employees and the organization."

NICE provides a complete WFO suite of tightly integrated solutions, which can be adapted to meet the changing needs of various types of enterprises. The products include workforce, performance and quality management applications, multichannel interaction analytics, real-time guidance and robotic automation. A scalable, secure and robust interaction recording platform provides a foundation for the NICE WFO applications, helping companies improve agent productivity and coaching, identify performance gaps, effectively forecast workloads, and schedule staff.

About the DMG Mid-Year Report

DMG's 2017 Workforce Optimization (WFO) Mid-Year Market Share Report analyzes and compares the revenue, market share and performance of 39 worldwide contact center WFO suite vendors. For the purposes of the report, suite vendors are those providing the two core WFO applications – recording and quality management – and at least two of ten other related applications (such as workforce management, speech analytics, desktop analytics, and others).

About NICE

Corporate Media Contact

Ilana Hart, +972-9-775-3818, ilana.hart@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.