0001178913-17-001986.txt : 20170703 0001178913-17-001986.hdr.sgml : 20170703 20170703060119 ACCESSION NUMBER: 0001178913-17-001986 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 11 CONFORMED PERIOD OF REPORT: 20170703 FILED AS OF DATE: 20170703 DATE AS OF CHANGE: 20170703 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE Ltd. CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: ELECTRONIC COMPUTERS [3571] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 17944027 BUSINESS ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 FORMER COMPANY: FORMER CONFORMED NAME: NICE SYSTEMS LTD DATE OF NAME CHANGE: 19951122 6-K 1 zk1720222.htm 6-K
 
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C.  20549
 
FORM 6-K
 
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
 
For the month of June 2017 (Report No. 4)
 
Commission File Number: 0-27466

NICE LTD.
(Translation of Registrant's Name into English)
 
13 Zarchin Street, P.O. Box 690, Ra'anana, Israel
(Address of Principal Executive Offices)
 
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
 
Form 20-F x Form 40-F ☐
 
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
 
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
 
 
 
CONTENTS
 
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 Leading Furniture Retailer Streamlines Global Deliveries with NICE Robotic Process Automation, Dated June 05, 2017.

99.2 Over 100 Customers Migrated to the Advanced, Fully Integrated NICE inContact Solution – Displacing Legacy WFO Solution from Competitor, Dated June 07, 2017.

99.3 NICE Awards Leading EMEA Businesses for their Stand-Out Contributions to Customer Service, Dated June 08, 2017.

99.4 Boston Police Department Selects NICE Solutions to Bolster Efficiency, Service and Next Generation 9-1-1 Readiness, Dated June 12, 2017.

99.5 NICE Actimize Recognized as 2017 Financial Crime Product of the Year by Risk.net’s Operational Risk Awards, Dated June 14, 2017.

99.6 NICE inContact Joins FedRAMP Marketplace, Bringing the market leading Cloud platform to Government Contact Centers, Dated June 15, 2017.

99.7 NICE Actimize Draws Record Attendance for Its 2017 Financial Crime Product User Group From Global Financial Services Organizations, Dated June 19, 2017.

99.8 NICE Actimize Survey Finds Financial Services Organizations Focused on Automation as No. 1 Budget Priority in CDD/KYC Management, Dated June 20, 2017.

99.9 NICE Actimize Expands “Essentials” Cloud Offerings with Fraud Management Options Addressing Mid-Sized Financial Services Organizations, Dated June 26, 2017.

100.0 DMG Report Confirms: NICE is the Market Share Leader for Contact Center WFO, Dated June 28, 2017.

2
 
SIGNATURES
 
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
 
  NICE LTD.  
       
 
By:
/s/ Yechiam Cohen  
    Name: Yechiam Cohen  
    Title: Corp. VP, General Counsel  
       
    Dated:  July 3, 2017  
 
 
3
 
EXHIBIT INDEX
 
CONTENTS
 
99.1 Leading Furniture Retailer Streamlines Global Deliveries with NICE Robotic Process Automation, Dated June 05, 2017.

99.2 Over 100 Customers Migrated to the Advanced, Fully Integrated NICE inContact Solution – Displacing Legacy WFO Solution from Competitor, Dated June 07, 2017.

99.3 NICE Awards Leading EMEA Businesses for their Stand-Out Contributions to Customer Service, Dated June 08, 2017.

99.4 Boston Police Department Selects NICE Solutions to Bolster Efficiency, Service and Next Generation 9-1-1 Readiness, Dated June 12, 2017.

99.5 NICE Actimize Recognized as 2017 Financial Crime Product of the Year by Risk.net’s Operational Risk Awards, Dated June 14, 2017.

99.6 NICE inContact Joins FedRAMP Marketplace, Bringing the market leading Cloud platform to Government Contact Centers, Dated June 15, 2017.

99.7 NICE Actimize Draws Record Attendance for Its 2017 Financial Crime Product User Group From Global Financial Services Organizations, Dated June 19, 2017.

99.8 NICE Actimize Survey Finds Financial Services Organizations Focused on Automation as No. 1 Budget Priority in CDD/KYC Management, Dated June 20, 2017.

99.9 NICE Actimize Expands “Essentials” Cloud Offerings with Fraud Management Options Addressing Mid-Sized Financial Services Organizations, Dated June 26, 2017.

100.0 DMG Report Confirms: NICE is the Market Share Leader for Contact Center WFO, Dated June 28, 2017.
 
 
 
4
 
 EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1

Exhibit 99.1
 
Leading Furniture Retailer Streamlines Global Deliveries with NICE
Robotic Process Automation

The retailer has used the NICE solution to eliminate 100% of its order entry errors and save 5,000
hours on manual processes, while dramatically improving the customer experience

Hoboken, N.J., June 5, 2017 – NICE (Nasdaq:NICE) today announced that one of the world’s largest home furnishing retailers, operating hundreds of stores around the globe, has implemented NICE Robotic Process Automation (RPA) to manage the order and delivery processes for its entire global operations. This includes the automation of 60 different processes across the front and back office. With this centralized automation solution, the company has entirely eliminated errors from data entry, reduced order processing time, and improved service for its entire global operations.

The NICE RPA solution autonomously checks for customer orders, including third-party goods, generates labels, and schedules delivery for 150,000 orders each year. When necessary, the system uses attended desktop automation to provide contact center agents with real-time on-screen information on open delivery slots, based on the region and type of goods. In the event of delivery errors, the desktop robots again work with call center agents to expedite the customer follow-up by presenting them with contact information and new delivery options. In taking over the processing of delivery errors and coordination with delivery vendors worldwide, the NICE RPA solution has saved the retailer more than 5,000 hours of human work annually.

By providing rapid and consistent ordering and delivery services across a wide range of situations and geographies, the retailer dramatically improved customer experience, especially for its growing online shopping segment. The same NICE RPA that streamlines customer service has also improved employee engagement and satisfaction, as routine manual tasks have been taken off their desks in favor of more meaningful work.

With the retailer’s 135,000 employees and 775 million customer visits each year, the latest returns on the NICE solution have been significant. Smooth and effective implementation of the global automation project was the product of a close partnership between NICE and the furniture retailer. This included regular meetings to share and jointly build the solution roadmap, with the goal of eliminating human error and saving uncounted hours wasted during shipping and handling processes.

NICE trained the customer to fully own their project, creating a 20-person center of excellence to ensure ongoing success. NICE also provided the latest RPA enhancements, which support more complex business processes than ever before. The upgraded control room offers advanced management features, strict guidelines, and robust connectivity capabilities. These features offer the flexibility and scalability to continue adapting to the retailer’s changing needs.

John O’Hara, president, NICE EMEA:
“We are proud to be a partner in this global project, which has helped the retailer provide a faster, more accurate automated order and delivery system with the goal of dramatically improving the customer experience. NICE worked closely with the client to deliver a tailored solution that was localized to accommodate specific processes and various languages in multiple regions. The retailer has already seen a significant return on investment with NICE Robotic Process Automation, and we will continue to support their needs as we work together to reinvent customer service in the retail space.”

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
 

Corporate Media Contact
Ilana Hart, +972-9-775-3818, ilana.hart@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET
 
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Ohara, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2






























 EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2

 
Exhibit 99.2
 
Over 100 Customers Migrated to the Advanced, Fully Integrated NICE
inContact Solution – Displacing Legacy WFO Solution from Competitor

The migration was completed less than six months after the acquisition closing, and marks a key
milestone in the NICE inContact integration, delivering the market’s only complete analytics-based
cloud contact center platform

Hoboken, N.J., June 7, 2017 – NICE (Nasdaq:NICE) today announced that it has displaced more than 100 legacy Workforce Optimization deployments previously used by inContact customers, moving them over to the advanced, fully integrated NICE-inContact solution. This marks a key milestone in the integration of the NICE-inContact Customer Interaction Cloud with NICE’s analytics-driven WFO applications as part of a complete contact center platform.

The migration was completed in record time, less than six months after NICE closed the acquisition of inContact, and NICE expects to complete the rest of the displacement process within a short time frame.

These customers are the first to benefit from NICE’s unique end-to end cloud contact center offering, and the market’s only analytics-based WFO suite. NICE-inContact is the clear leader in Workforce Optimization and Cloud Contact Center as a Service, as recognized by top industry analysts, and have shown proven results across all industry verticals and companies of all sizes.

The smooth and successful transition was guaranteed through a personalized migration plan and dedicated NICE-inContact implementation team which oversaw the migration, based on the knowledge, processes and best practices needed to help achieve their unique customer experience and business goals.

Customers who have completed the migration are all benefiting from the advanced capabilities provided by the NICE solution including:

·
A fully integrated NICE-inContact solution
·
Advanced analytics injected into each and every business process
·
Persona based, Adaptive WFO for increased employee engagement
·
Fully flexible and scalable infrastructure in the cloud
·
Advanced process automation capabilities

This now positions them to provide their end customers best-in-class customer service with a future ready platform.

Paul Jarman, CEO, inContact:
“As the NICE inContact teams continue to execute on our vision of providing the market a true end-to-end contact center cloud offering, I view the migration of over 100 customers to the NICE WFO solution from their previous legacy solutions as a vote of confidence in our strategic direction as well as in the quality of our solution. We are pleased to offer our existing customers access to the full NICE WFO solution in order to help them realize the benefits of an integrated contact center cloud solution. This has been a great opportunity for the NICE and inContact teams to work side by side and strengthen our identity as one company. We look forward to hitting additional milestones in the migration process.” 
 
About NICE inContact
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. www.incontact.com.
 

 
Corporate Media Contact
Ilana Hart, +972 9 775 3818, ilana.hart@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
 
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 

2






















 EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3

 
Exhibit 99.3
 
NICE Awards Leading EMEA Businesses for their Stand-Out
Contributions to Customer Service

 EMEA Customer Excellence Awards winners share their success stories at NICE Interactions
London 2017

London, June 8, 2017 – NICE (Nasdaq:NICE) today announced the winners of the 2017 EMEA Customer Excellence Awards, marking the first time that NICE has hosted such an awards program in the region. Recipients were recognized for their innovation and leadership in the customer service space, and represent a range of verticals. The awards ceremony took place this week at the Interactions London event.

Winners were selected in the following four categories:

Employee Engagement Excellence – for leveraging NICE WFO solutions to improve engagement and empowerment amongst the workforce

·
EE (Everything Everywhere) received this accolade for its excellence in transparency, retention and motivation strategies.
Business Impact Excellence – which celebrates customers using NICE’s solutions or services to drive measurable improvements supporting their business goals.

·
Akinika Debt Recovery Limited was awarded for developing and implementing a unique Jigsaw assurance framework simultaneously with the launch of Nexidia Analytics for customer call quality excellence.
Customer Experience Excellence – for significantly improving customer experience by implementing the NICE solutions to analyze omnichannel customer interactions in real time and take informed action.

·
JD Williams (N. Brown Group) took the award for linking together data from different tools and resources in order to gain holistic insights, changing the culture to one of shared accountability and transparency
Analytics Excellence – which recognizes customers that have successfully leveraged analytics and achieved high user adoption rates and tangible business results

·
YapıKredi was recognized as the winning organization due to its dedicated analytics team that led the step-by-step roll-out of NICE Analytics across the whole contact center organization. This project was closely supported by parter 3-D Technologies
John O’Hara, president, NICE EMEA:
“Congratulations to the 2017 EMEA Customer Excellence Award winners. This is the first year that we’ve run the program, and we were very impressed by each of the applications we received. The winners represent today’s innovators and leaders in the customer service industry, and are setting a shining example of how NICE’s solutions can be used to drive measurable business results. Beyond receiving these accolades, we’re happy that these organizations were able to share their expertise and best practices with attendees at this week’s Interactions event.”
About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
 
 
Corporate Media Contact
Ilana Hart, +972 9 775 3818, ilana.hart@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. O’Hara, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 
2






























 EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4

 
Exhibit 99.4
 
Boston Police Department Selects NICE Solutions to Bolster Efficiency,
Service and Next Generation 9-1-1 Readiness

The first police department in the U.S. is now redefining what it means to be a technology leader

Hoboken, N.J. – June 12, 2017 – NICE (Nasdaq:NICE) announced today that the Boston Police Department (PD) will be deploying the full suite of NICE Inform solutions for quality assurance, multimedia incident reconstruction, and IP telephony and radio recording. The solutions will be deployed at three sites, including its primary and backup 9-1-1 centers. The new technology will also support Boston’s EMS Dispatch Operations, which is co-located with the Police 9-1-1 center.

The NICE solutions anchor on other technology investments that the Boston PD has made as it transitions to an IP-based, interoperable, Next Generation 9-1-1 (NG9-1-1) ready, public safety environment.

“Our mission is to use innovative strategies and partnerships to protect and serve the citizens of Boston,” said Shawn Romanoski, Director of Telecommunications, Boston Police Department. “The work we’re doing with NICE to upgrade our 9-1-1 center technology is one way we’re accomplishing that. It’s also critical to our preparation for Next Generation 9-1-1.”

NICE’s certified direct integration with the Airbus DS VESTA® VoIP 9-1-1 system means that the Boston PD can reliably capture its IP-based emergency communications. The Boston PD will begin accepting SMS 9-1-1 texts next year, and thanks to the new NICE technology, they’ll already be prepared to record and manage these communications as well.

“As the first police department in the U.S., the Boston Police Department enjoys a rich tradition of being a pioneer in policing and public safety,” said Christopher Wooten, Executive Vice President, NICE. “With their continued work with NICE, the Boston PD is now redefining what it means to be a leader by applying technology to improve service and solve everyday problems, while building a solid foundation for the future.”

Boosting Efficiency and Quality Assurance

Consistent, ongoing quality assurance (QA) is vital to every public safety answering point (PSAP). The Boston PD will use NICE Inform Evaluator to ensure that its telecommunicators are following proper protocols and that the systems they rely on are properly supporting them – so they can provide the highest levels of service to Boston’s residents and visitors.

Like many police departments, the Boston PD performs QA reviews on telecommunicator calls today, but until now it has been a highly manual and subjective process. With NICE Inform Evaluator, manual call selection will be replaced by automated call selection; and paper-based forms will be replaced by electronic scoring where evaluation results are automatically tabulated, tracked and shared.

“We’ll be far more automated from a QA perspective, and we’ll be able to complete evaluations and provide feedback much faster,” said Romanoski.

Boston PD also plans to use NICE’s screen recording, synchronized with voice recordings, to better understand what happens during calls. “It’s going to be a great tool for us for QA and training,” added Romanoski. “If something goes wrong, we’ll be able to understand why and correct it.” 

Expediting Records Requests

The Boston PD churns out about 6,000 records requests annually, for district attorneys, detectives, media and private citizens. NICE Inform will eliminate wasted time on duplicate requests. Records will be stored in Inform’s electronic incident folders, cross-referenced to computer aided dispatch (CAD) Incident IDs or court case numbers, so there will never be a need to do the same work twice.
 
 
“With our old system, whenever we received a duplicate request, we would have to go back and recreate the entire incident recording all over again,” said Romanoski. “Once we create a scenario in Inform and save it, we can easily find and retrieve the original and provide an exact duplicate.”

NICE is working with its partner Business Electronics (BEI) to deploy the NICE solutions at the Boston PD.

About the Boston Police Department
The Boston Police Department, dating back to 1838, holds the primary responsibility for law enforcement and investigation within the city of Boston, Massachusetts. It has the distinction of being the first police department in the nation. The Boston Police Department mission is to use innovative strategies and partnerships to protect the citizens of Boston. The Boston Police Department also strives to be a role model for police departments nationwide. The Boston Police Department Emergency 9-1-1 Center is part of the Operations Division of the department. It is the primary public safety answering point (PSAP) within the geographic boundaries of the City of Boston. More information at www.boston.gov/departments/police and http://bpdnews.com/emergency-9-1-1

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Ilana Hart, +972 9 775 3818, ilana.hart@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
 
2


 EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5


 
Exhibit 99.5
 
NICE Actimize Recognized as 2017 Financial Crime Product of the Year
by Risk.net’s Operational Risk Awards

The annual OpRisk Awards honors excellence in operational risk management and regulation

Hoboken, NJ – June 14, 2017 – NICE Actimize, a NICE (Nasdaq:NICE) business and the industry's largest and broadest provider of a single financial crime, risk and compliance software platform for the financial services industry, was judged the 2017 Financial Crime Product of the Year by Risk.net’s Operational Risk Awards in its annual awards event held in London last night. The OpRisk Awards event is part of the IncisiveMedia group which includes market-leading brands such as Risk.net and Chartis Research.
 
The annual OpRisk Awards honors excellence in operational risk management, regulation and risk management service provision. Covering 13 vendor categories, including awards for law firms, consultancies and technology providers, the awards were judged by a panel of operational risk practitioners and industry experts.
 
“Financial crime was an extremely competitive category this year, so to win is a testament to the quality of NICE Actimize’s offering,” said Tom Osborn, Editor, Risk Management, Risk.net.

“We are pleased to continue to lead the industry in fighting financial crime by offering solutions that demonstrate our commitment to innovation, through the integration of advanced technologies such as robotic process automation, artificial intelligence, and machine learning which boost operational productivity,” said Joe Friscia, President, NICE Actimize. “We are pleased that the OpRisk awards judges recognizes our contributions to financial crime risk management and operational excellence on behalf of our customers.”

Earlier this year, Risk Magazine, part of the Risk.net publishing group and a sister publication of OpRisk, named NICE Actimize its 2017 Financial Crime technology category leader in its annual Technology Rankings. Additionally, Chartis, a leading provider of research and analysis on the global market for risk technology recently recognized NICE Actimize as its 2017 RiskTech100® Financial Crime Risk Management category winner for the second year in a row, also ranking it in its “Top Ten” vendor listing.

About RISK.net
Risk.net is the online information resource for senior financial services executives. The site delivers exclusive news published every business day, and provides access to the online editions of seven market-leading financial risk management publications (Asia Risk, Energy Risk, Life & Pension Risk, Operational Risk & Regulation, Risk and Structured Products). With a history spanning nearly 30 years, Risk has access to the most senior figures in the market, and gets to the heart of risk management, regulation and derivatives stories first.

About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq:NICE.

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.


Press Contact:
Cindy Morgan-Olson
+1-551-256-5000
NICE Actimize
cindy.morgan-olson@niceactimize.com

Investors:
Marty Cohen
+1 551 256-5354
ir@nice.com

Yisca Erez
+972-9-775-3798
NICE Ltd.
ir@nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Friscia, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 
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 EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6


Exhibit 99.6
 
NICE inContact Joins FedRAMP Marketplace, Bringing the market
leading Cloud platform to Government Contact Centers

Government agencies will now have access to the first cloud contact center solution available
directly from a FedRAMP-authorized provider

SALT LAKE CITY – June 15, 2017 – NICE inContact (Nasdaq:NICE), the leading provider of cloud contact center software unifying omnichannel routing, workforce optimization and analytics, today announced it is the first cloud contact center provider to be sponsored for the Federal Risk and Authorization Management Program (FedRAMP).

FedRAMP is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. The program is the result of close collaboration with cybersecurity and cloud experts from the Department of Homeland Security (DHS), Department of Defense (DOD), National Security Agency (NSA) and more. To join the FedRAMP marketplace, cloud companies must be sponsored by a government agency and then complete labor-intensive processes to meet strict security regulations and mandates.

With inContact’s FedRAMP Authorization to Operate (ATO), federal agencies will be able to integrate cloud contact center software, whether they are replacing on-premise solutions or establishing contact center technology for the first time. Due to the strict security requirements to join the marketplace, government agencies to date have had limited contact center options. inContact’s FedRAMP authorized Customer Interaction Cloud will unlock tremendous opportunity for inContact to help government agencies migrate to cloud solutions so they can take advantage of previously untapped cloud benefits such as agility, cost-effectiveness, scalability and reliability.

inContact’s current customers will also benefit from this authorization, as there are new cloud enhancements being added to inContact’s technology through the certification process. inContact is increasing the base security of its technology through new features such as external authentication, which is available to all customers – not just those acquired through FedRAMP.

“The FedRAMP certification process is extremely rigorous, as the government sets the bar high on cloud security,” said Paul Jarman, CEO at inContact. “With the barrier for entry so high, federal agencies haven’t had access to cloud contact center software that can significantly enhance their customer service operations and reduce costs. We also take security very seriously at inContact, and are excited to fill this need, enabling more efficient customer service for federal agencies.”

The authorization is scheduled to be completed by August, and you can view inContact listed in the FedRAMP Marketplace here.

About NICE inContact
NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. inContact is a part of NICE (Nasdaq:NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions, helping organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. For more about NICE, visit www.nice.com. To learn more about inContact, visit www.incontact.com.
 
 

inContact
Media Contact:
Cheryl Andrus, +1 801-320-3646
cheryl.andrus@incontact.com
 
or
 
NICE Ltd.
Investors Contact:

Marty Cohen, +1 551-256-5354 (ET)
ir@nice.com
or
Yisca Erez, +972-9-775-3798 (CET)
NICE Ltd.
ir@nice.com

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current expectations of the management of NICE Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the Company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 

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 EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7

Exhibit 99.7
 
NICE Actimize Draws Record Attendance for Its 2017 Financial Crime
Product User Group From Global Financial Services Organizations

Innovations such as Robotic Process Automation, Artificial Intelligence, Machine Learning
and Cloud Adoption will be the focus of demo showcases and user-focused panels

Hoboken, NJ – June 19, 2017 – NICE Actimize, a NICE (Nasdaq:NICE) business and the largest and broadest provider of a single financial crime, risk and compliance software platform for the financial services industry, will draw record attendance to this year’s Financial Crime Product User Group to be held in New York from June 19-21. With nearly 300 risk and compliance professionals from more than 65 global financial services organizations attending the event, the annual NICE Actimize User Group offers attendees more than 40 different sessions, demonstration pods and moderated panels showcasing the critical technology, innovations and trends that are core to financial services organizations’ risk and compliance programs and process improvements.

An invitation-only gathering of financial crime solutions users and technologists from the world’s most prominent financial services organizations, the NICE Actimize Financial Crime User Group fosters idea-sharing and exploration around technologies that are improving anti-money laundering, enterprise fraud, trade surveillance, and case management processes. Leading the industry in financial crime and compliance solutions, NICE Actimize is investing heavily in these categories, integrating such innovations as robotic process automation, machine learning, and other advanced analytics into its financial crime and case management solutions to ensure greater efficiency and cost savings for clients.

“By leveraging robotic process automation, behavioral analytics, machine learning, artificial intelligence, and other advancements, financial services organizations can transform their risk and compliance functions and lower their costs. Our User Group events foster discussion and discovery around these advancements as they apply to the financial crime arena,” said Joe Friscia, president, NICE Actimize. “This event has a history of giving those who work most closely with our solutions the opportunity to discuss new ways of incorporating these breakthroughs into their everyday problem solving experience, and this year is seeing even greater interest in these discussions.”

NICE Actimize was recently recognized by Risk.net’s Operational Risk Awards, which honors excellence in operational risk management and regulation with its 2017 Financial Crime Product of the Year accolade.

Additional NICE Actimize resources:
•
On Twitter — Follow @NICE_Actimize.
•
On Facebook — Like /NICE_Actimize
•
On LinkedIn — Look for company updates at www.linkedin.com/company/actimize.
•
On our Blog — Look for thought leadership at www.niceactimize.com/blog.

Event participation is limited to NICE Actimize clients and invited guests, and advance registration is required. 

Media may contact cindy.morgan-olson@niceactimize.com for further information regarding event or off-site press interviews.

About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq:NICE.
 

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Press Contact:
Cindy Morgan-Olson
+1-212-851-8842
NICE Actimize
cindy.morgan-olson@niceactimize.com

Investors:
Marty Cohen
+1-212-574-3635
ir@nice.com

Yisca Erez
+972-9-775-3798
NICE Ltd.
ir@nice.com

Trademark Note: Actimize, the Actimize logo, NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. and/or its subsidiaries. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: http://www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Friscia, are based on the current expectations of the management of NICE Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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 EX-99.8 9 exhibit_99-8.htm EXHIBIT 99.8

Exhibit 99.8
 
NICE Actimize Survey Finds Financial Services Organizations Focused
on Automation as No. 1 Budget Priority in CDD/KYC Management

Increased AML regulatory oversight and enforcement actions anticipated by about 45% of respondents

Hoboken, NJ – June 20, 2017 – NICE Actimize, a NICE (Nasdaq:NICE) business and the largest and broadest provider of a single financial crime, risk and compliance software platform for the financial services industry, released a global survey today outlining the top operational market drivers and spending priorities that are shaping the strategies behind current CDD/KYC anti-money laundering programs.

Titled, “Accelerating Value of CDD/KYC Programs with Automation Technologies in a Complex Global Market,” the survey showed that an overwhelming 63 percent of respondents from financial services organizations said their number one budget priority was to increase spending on automation through the adoption of new technologies over the next 12-18 months.

Additionally, 49 percent indicated that their budgets would increase over the previous year while only 8 percent indicated that they were anticipating budget cuts or decreases. Other spending patterns covered in the survey noted the importance of training programs for existing staff (38 percent) and increased staffing requirements (36 percent).

“We feel that this survey exposes the dissonance between long-term strategy and short-term reality. While looking to incorporate more automation and technology, respondents are grappling with the expense of additional overhead to address regulatory requirements,” said Joe Friscia, President, NICE Actimize. “We are currently focused on developing intelligent automation, machine learning and artificial intelligence-based solutions that function as enablers to enhance the quality and consistency of CDD/KYC programs while reducing the cost of compliance.”

The NICE Actimize survey also focused on the top market trends influencing CDD/KYC program strategies. According to the findings, some of these trends include the importance of company reputation in the marketplace (indicated by 59 percent as “very influential”); new beneficial ownership regulations (indicated by 51 percent as “very influential”); and regulatory focus on model risk management and model validation (indicated by 45 percent as “very influential”). In response to anticipated changes within the regulatory landscape following the recent US elections, about 45 percent stated that they expected to see an increase in anti-money laundering regulatory oversight and enforcement actions.

The NICE Actimize market survey, “Accelerating Value of CDD/KYC Programs with Automation Technologies in a Complex Global Market” was conducted online in March 2017 via a range of digital channels. About 36 percent of the survey respondents came from financial institutions across North America, with respondents from EMEA and APAC comprising about 45 percent of the total.

The majority of the respondents, about 69 percent, indicated that they were responsible for banking segment business units. The remaining mix of respondents consisted of money service bureaus (7 percent), securities firms (5 percent), and insurance (3 percent) segments. Respondents from payment processor/networks, government, gaming and other segments each contributed 2 percent or less of the total.

About 18 percent of the institutions surveyed had assets greater than $100 billion, 2 percent of had assets between $60 and $99.9 billion, 5 percent had assets of $40 to $59.9 billion,13 percent had assets between $10 billion to $39.9 billion and 45 percent had less than $10 billion in assets.

For a copy of the white paper that includes the results of this study, please click here.
For more information on NICE Actimize CDD/KYC solutions, please click here.

Qualified media outlets may obtain full research results by contacting cindy.morgan-olson@niceactimize.com.
 

About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq:NICE.

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Press Contact:
Cindy Morgan-Olson
+1-551-256-5000
NICE Actimize
cindy.morgan-olson@niceactimize.com

Investors:
Marty Cohen
+1-551-256-5354
ir@nice.com

Yisca Erez
+972-9-775-3798
NICE Ltd.
ir@nice.com

Trademark Note: Actimize, the Actimize logo, NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. and/or its subsidiaries. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: http://www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Friscia, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 

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 EX-99.9 10 exhibit_99-9.htm EXHIBIT 99.9

Exhibit 99.9
 
NICE Actimize Expands “Essentials” Cloud Offerings with Fraud
Management Options Addressing Mid-Sized Financial Services Organizations

Actimize Fraud Essentials serves as both a single and cross-channel solution for online banking and mobile
banking channels

Hoboken, NJ – June 26, 2017 – NICE Actimize, a NICE (Nasdaq:NICE) business and the largest and broadest provider of financial crime, risk and compliance software for the financial services industry, announces the expansion of its “Essentials” Cloud offerings with the addition of the Actimize Fraud Essentials Cloud solution providing a comprehensive fraud detection operation and investigations platform targeting the specific requirements of mid-sized financial services organizations. Built on the principles of a software-as-a-service model, this solution offers secure cloud-based delivery that ensures rapid deployment and lowered total cost of ownership for growing, mid-sized firms protecting themselves from increased fraud attacks.

Joining the previously launched Actimize AML Essentials solutions for integrated anti-money laundering coverage, Actimize Fraud Essentials serves as both a single and cross-channel solution for online banking and mobile banking channels, and can detect fraud perpetrated against a multitude of retail payments and interbank transactions such as wire transfers.

Managing the “faster payments” environment, while expanding digital and mobile capabilities, mid-sized financial services organizations are experiencing increased incidences of fraud, with budget and operational constraints often limiting their fraud-fighting capabilities. The Actimize Fraud Essentials cloud-based approach provides these institutions a lower cost option which is flexible and easier to implement than the fraud detection solutions typically adopted by their larger counterparts.

“With fraud on the rise and moving at an increasingly rapid pace, mid-sized firms are most vulnerable to massive attacks,” said Joe Friscia, President, NICE Actimize. “Our Essentials cloud offerings fill critical needs gaps, while providing the flexibility to allow for future growth, enhancing the customer experience and ensuring that all client access channels are effectively protected from fraud.”

An important advantage of Actimize Fraud Essential’s cloud-based, software as a service (SaaS) model is that it reduces costly upfront capital expenditures while allowing on-going maintenance and upgrades, thereby reducing dependency on the organization’s IT teams. Offering financial services organizations a faster path to comprehensive fraud protection across Retail Banking divisions, Actimize Fraud Essentials provides the flexibility to manage higher volumes of transactions.

Leveraging more than a decade of providing comprehensive retail banking fraud solutions to the world’s largest financial services organizations, the Actimize Fraud Essentials Cloud solution relies on the proven fraud detection platform and robust administration tools that have powered the processing of hundreds of millions of customer transactions across NICE Actimize’s customer base. Initial delivery of Actimize Fraud Essentials will begin this summer, with additional fraud components debuting by the end of the year.

Click here for more information.

About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq:NICE.
 

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Press Contact:
Cindy Morgan-Olson
+1-551-256-5000
NICE Actimize
cindy.morgan-olson@niceactimize.com

Investors:
Marty Cohen
+1-551-256-5354
ir@nice.com

Yisca Erez
+972-9-775-3798
NICE Ltd.
ir@nice.com

Trademark Note: Actimize, the Actimize logo, NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. and/or its subsidiaries. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: http://www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Friscia, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 

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 EX-99 11 exhibit_100.htm EXHIBIT 100
 
Exhibit 100
 
DMG Report Confirms: NICE is the Market Share Leader for Contact
Center WFO

NICE is recognized as the market leader with 35.4%* total company GAAP revenue market share
and 39.2%* cloud WFO market share

Hoboken, N.J., June 28, 2017 – NICE (Nasdaq:NICE) today announced that it is the market share leader in contact center Workforce Optimization (WFO), as reinforced by top industry analyst DMG Consulting LLC. NICE offers advanced analytics-based solutions, which include Adaptive WFO, an end-to-end persona based WFO solution, as well as EVOLVE WFO, a fully integrated cloud-based WFO suite.

According to DMG’s 2017 Contact Center Workforce Optimization (WFO) Market Share Report, NICE moved into the top spot for Total Company GAAP Revenue and Market Share among all WFO-related vendors, with a 35.4* percent market share, which aggregates the numbers for NICE and inContact on a pro forma basis.

NICE also leads in revenue and market share in several additional WFO categories:
 
·
41.9* percent – Contact Center WFO
·
40.7* percent – Total WFO and Recording, Excluding Security and Video
·
30.7* percent – Total Workforce Management
·
39.2* percent – Cloud/Hosted/Software-as-a-Service
“Last year, NICE made a strategic decision to integrate its analytics-driven WFO applications with the inContact Customer Interaction Cloud in order to deliver a complete contact center platform. Today, we can proudly say that we have hit significant milestones in the integration process, already displacing over 100 legacy WFO solutions from a competitor,” said Miki Migdal, President of the NICE Enterprise Product Group.

Donna Fluss, President of DMG Consulting, said: “The opportunities for [WFO] vendors who are agile and respond to the changing times are great, but it can’t be business as usual. The addressable market for WFO capabilities is very large and expanding, but to capture new business, WFO vendors will need to transform their companies, strategies, products and resources.”

“Following the NICE-inContact integration, NICE is the only vendor in the market to deliver a true end-to-end cloud contact center offering, complete with advanced analytics and the leading WFO suite,” said Miki Migdal, president of the NICE Enterprise Product Group. “We will continue to innovate and lead in the area of cloud-based workforce optimization as we recognize the untapped opportunities in today’s WFO market, and are committed to providing our customers and prospective customers with dynamic solutions to help them reinvent customer service.”

NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, effectively forecast workloads, and schedule staff. NICE’s unique Adaptive WFO approach uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations and motivational incentives, based on the individual agent persona level.

The DMG report analyzed revenue and market share for the approximately 41 WFO vendors worldwide who offered a suite of contact center WFO solutions during fiscal 2016 including recording, quality assurance (QA)/quality management (QM), workforce management, contact center performance management, speech analytics, text analytics, desktop analytics, enterprise feedback management/surveying, eLearning, coaching, gamification and customer journey analytics. To be considered a WFO suite provider, a vendor must offer four or more of the 12 applications. NICE’s WFO contact center suite offers all 12 of these modules as well as a WFO back-office suite to help organizations assess and enhance all aspects of the customer service experience.

* Market share data is an aggregate of NICE and inContact on a pro forma basis for fiscal 2016.
 


About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Ilana Hart, +972 9 775 3818, ilana.hart@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
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