0001178913-17-001292.txt : 20170508 0001178913-17-001292.hdr.sgml : 20170508 20170508060100 ACCESSION NUMBER: 0001178913-17-001292 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 14 CONFORMED PERIOD OF REPORT: 20170508 FILED AS OF DATE: 20170508 DATE AS OF CHANGE: 20170508 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE Ltd. CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: ELECTRONIC COMPUTERS [3571] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 17820370 BUSINESS ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 FORMER COMPANY: FORMER CONFORMED NAME: NICE SYSTEMS LTD DATE OF NAME CHANGE: 19951122 6-K 1 zk1719895.htm 6-K
 
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C.  20549
 
FORM 6-K
 
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
 
For the month of April 2017 (Report No. 3)

Commission File Number: 0-27466

NICE LTD.
(Translation of Registrant's Name into English)
 
13 Zarchin Street, P.O. Box 690, Ra'anana, Israel
(Address of Principal Executive Offices)
 
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
 
Form 20-F x Form 40-F ☐
 
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
 
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
 

 
CONTENTS
 
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 NICE is Reinventing Customer Service at Interactions/ICUC, the Largest Customer Service Industry Event, Dated April 03, 2017

99.2 NICE Actimize Introduces Holistic Behavioral Analytics Solution to Detect Emerging Patterns and Hidden Threats, Dated April 04, 2017

99.3 NICE inContact Launches “Fast Track:” The Best Way to Move From Outdated, On-Premises Infrastructure to Industry’s Leading Cloud Experience Center, Dated April 05, 2017

99.4 NICE Wins Two 2017 Stevie Awards for Customer Service Excellence, Dated April 06, 2017

99.5 NICE introduces the market’s first enterprise quality management solution that works with any recording platform and data source, Dated April 12, 2017

99.6 How to ace customer service in an omnichannel era: NICE global webinar series to share best practices from industry’s leading experts, Dated April 12, 2017

99.7 San Francisco Department of Emergency Management Selects NICE for 9-1-1 Center Upgrade, Dated April 18, 2017

99.8 Machine Learning Meets Consortium Data: NICE Actimize Launches ActimizeWatch, a Fraud Analytics Optimization Solution, Dated April 19, 2017

99.9 inContact Unveils Newest Release of inContact Agent, Dated April 20, 2017

100.0 NICE Adaptive WFO and cloud-based EVOLVE WFM Recognized for Advancing the Contact Center Industry and Driving Better Customer Service, Dated 24 April, 2017

100.1 NICE EVOLVE WFM Brings Enterprise-Class Forecasting to Organizations of All Sizes through the Cloud, Dated April 26, 2017

100.2 Companies Still Failing to Meet Customer Service Needs Across Channels, New Survey from inContact Reveals, Dated April 27, 2017

100.3 NICE Actimize Recognized as a “Most Promising Cloud Banking Solution Provider for 2017” by Banking CIO Outlook, Dated April 27, 2017

2
 
SIGNATURES
 
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
 
  NICE LTD.  
       
By:
/s/ Yechiam Cohen  
    Name: Yechiam Cohen  
    Title: Corp. VP, General Counsel  
   
 
Dated:  May 8, 2017
  

3
 
EXHIBIT INDEX
 
CONTENTS
 
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
 
99.1 NICE is Reinventing Customer Service at Interactions/ICUC, the Largest Customer Service Industry Event, Dated April 03, 2017

99.2 NICE Actimize Introduces Holistic Behavioral Analytics Solution to Detect Emerging Patterns and Hidden Threats, Dated April 04, 2017

99.3 NICE inContact Launches “Fast Track:” The Best Way to Move From Outdated, On-Premises Infrastructure to Industry’s Leading Cloud Experience Center, Dated April 05, 2017

99.4 NICE Wins Two 2017 Stevie Awards for Customer Service Excellence, Dated April 06, 2017

99.5 NICE introduces the market’s first enterprise quality management solution that works with any recording platform and data source, Dated April 12, 2017

99.6 How to ace customer service in an omnichannel era: NICE global webinar series to share best practices from industry’s leading experts, Dated April 12, 2017

99.7 San Francisco Department of Emergency Management Selects NICE for 9-1-1 Center Upgrade, Dated April 18, 2017

99.8 Machine Learning Meets Consortium Data: NICE Actimize Launches ActimizeWatch, a Fraud Analytics Optimization Solution, Dated April 19, 2017

99.9 inContact Unveils Newest Release of inContact Agent, Dated April 20, 2017

100.0 NICE Adaptive WFO and cloud-based EVOLVE WFM Recognized for Advancing the Contact Center Industry and Driving Better Customer Service, Dated 24 April, 2017

100.1 NICE EVOLVE WFM Brings Enterprise-Class Forecasting to Organizations of All Sizes through the Cloud, Dated April 26, 2017

100.2 Companies Still Failing to Meet Customer Service Needs Across Channels, New Survey from inContact Reveals, Dated April 27, 2017

100.3 NICE Actimize Recognized as a “Most Promising Cloud Banking Solution Provider for 2017” by Banking CIO Outlook, Dated April 27, 2017
 
 
4
 
 EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1

Exhibit 99.1
 
NICE is Reinventing Customer Service at Interactions/ICUC, the Largest
Customer Service Industry Event

Over 2,000 attendees will gather in Las Vegas to hear from industry leaders like Comcast and
Humana on how organizations are using NICE and inContact technology to reinvent customer service

Hoboken, N.J., April 3, 2017 – NICE (Nasdaq:NICE) today announced that the leading customer conferences, Interactions and ICUC (inContact user conference), are coming together for the first time as the largest event of its kind in the industry. Building upon the success of both programs, this year’s conference will attract over 2,000 industry experts and customer service leaders. The event boasts a rich and diverse agenda, with over 130 sessions, more than half of which will be led by customers sharing their real experiences with NICE and inContact solutions.

Laura Cullen, Vice President of Operational Reporting and Analytics for Comcast Cable’s Northeast Division, and Geeta Wilson, Vice President, Consumer Experience – Enterprise Transformation at Humana Inc., will deliver the keynote remarks at the general sessions, while award winning actor Alec Baldwin will take the main stage to close out the event.

Attendees can choose from a variety of tracks that will address the major opportunities and trends in customer service, and will discuss best practices in going through the various transformations organizations face today including data, digital, and cloud transformations. This year’s hot topics include Transforming Customer Experience, Omnichannel Customer Journey, Adaptive Workforce Optimization, Analytics With No Limits, Process Automation, and Cloud Technologies.

Interactions-ICUC 2017 will focus on how organizations can deliver an outstanding customer experience, improve business results, and ensure compliance. All attendees will have the opportunity to:

·
Learn from industry experts as they discuss key trends and opportunities in the market
·
Gain thought-provoking insight into the future of customer interactions and their impact on businesses today
·
Network and share valuable content from real issues with peers and colleagues
·
Discover NICE and inContact’s technology roadmaps and vision to learn about the powerful combination of omnichannel routing, workforce optimization, and analytics in one integrated solution

Barak Eilam, CEO, NICE:
“Interactions-ICUC 2017 is the industry’s largest and most exciting customer conference. We expect a broad range of attendees from across verticals and with varying interests within the customer experience domain – and we’re confident that each and every one of them will go home invigorated and informed on how they can bring change to their organizations that will help reinvent customer service.”

Paul Jarman, CEO, inContact, a NICE company:
“Our customers have a tremendous opportunity with this year’s joint conference, Interactions-ICUC 2017. This year’s conference will feature more customers sharing their successes and key learnings. Because inContact and NICE are both recognized as industry leaders, this is an event not to be missed.”

​At Interactions-ICUC 2017, participants can build their own tailored agendas, including selecting from a handful of executive forums, education sessions, and the one-day preconference. They will also see the latest innovations from NICE and inContact at the Solutions Showcase.

The event will take place May 8-10 at The Cosmopolitan in Las Vegas. Early-bird registration ends April 7. For more details and to register, go to: http://www.nice.com/interactions or icuc.incontact.com.

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

About inContact, a NICE company
inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions, helping organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. For more about NICE, visit www.nice.com. To learn more about inContact, visit www.incontact.com.

NICE Corporate Media Contact
Erik Snider, +1 551 256 5274, erik.snider@nice.com

inContact Media Contact:
Gavin Gustafson, +1-801-320-3323 (MT), gavin.gustafson@incontact.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
 
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Eilam and Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2
 
 EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2

Exhibit 99.2
 
NICE Actimize Introduces Holistic Behavioral Analytics Solution to
Detect Emerging Patterns and Hidden Threats

  The new solution enables analysts to more thoroughly investigate abnormal behavior in
surveillance activity

Hoboken, NJ -– April 4, 2017 – NICE Actimize, a NICE (Nasdaq:NICE) business and the industry's largest and broadest provider of a single financial crime, risk, and compliance software platform for the financial services industry has introduced its new Holistic Behavioral Analytics Solution designed to help financial institutions uncover conduct-related threats that traditional analytics are not designed to detect. The new solution transforms existing compliance processes by discovering risks that lie in enterprise silos, a critical step in mitigating losses, thereby protecting a firm’s reputation and meeting regulatory obligations.

Global regulators, such as the Financial Industry Regulatory Authority (FINRA), the Financial Conduct Authority (FCA) and the Securities Futures Commission of Hong Kong (SFC), require firms to manage conduct risk, create a culture of compliance and effectively govern the firm. However, since behaviors violating these mandates often don’t follow a predictable pattern that can be easily modeled, certain types of threats may go undetected for long periods. NICE Actimize’s Holistic Behavioral Analytics solution exposes these threats by analyzing vast volumes of trades, communications and other data to identify risky individuals or entities.

“From the front office to compliance and risk teams, the strategic use of behavioral analytics enables firms to move from identification of compliance risk to prediction and prevention of risk, applicable to both buy side and sell side firms, as well as retail organizations,” said Joe Friscia, President, NICE Actimize. “The integration of advanced behavioral analytics into traditional analytics reduces the cost of compliance and saves analysts time by eliminating the all too often alerts traffic jams.”

The NICE Actimize Holistic Behavioral Analytics solution, which identifies high-risk entities such as a trader, account, broker, desk or counterparty, enables analysts to spot changes in behavior and instantly open an investigation. If an analyst determines that the behavior is putting the firm at risk, they can open an investigation – mitigating the risk of financial loss or regulatory violation. Powered with an open and flexible platform, firms can easily extend this new solution to cover emerging areas of risk.

In addition to detecting hidden threats, the NICE Actimize Behaviorial Analytics solution, when used in conjunction with the NICE Actimize Markets Surveillance solution, also helps firms more accurately assess alerts for known threats such as insider trading, spoofing and marking the close. Firms using both solutions can view alerts generated by both traditional analytics and the behavioral data associated with them within NICE Actimize’s case management, better enabling analysts to more quickly assess severity of alerts.

About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq:NICE.

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Press Contact:
Cindy Morgan-Olson
+1-551-256-5000
NICE Actimize
cindy.morgan-olson@niceactimize.com

Investors:
Marty Cohen
+1 551 256-5354
ir@nice.com

Yisca Erez
+972-9-775-3798
NICE Ltd.
ir@nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Friscia, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

2
 EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3

Exhibit 99.3
 
NICE inContact Launches “Fast Track:” The Best Way to Move From
Outdated, On-Premises Infrastructure to Industry’s Leading Cloud
Experience Center

More than 100 former Avaya customers have already moved to NICE inContact – the only
 unified and enterprise-grade cloud contact center offering combining omnichannel routing,
 workforce optimization and analytics

HOBOKEN, NJ – April 5, 2017 – NICE (Nasdaq:NICE) and its company, inContact, the leading provider of cloud contact center software, today announced the creation of Fast Track, a set of migration packages designed specifically to assist Avaya customers transition from their legacy system to a reliable, modern contact center.

The new migration packages provide organizations an efficient and seamless migration from an old, outdated contact center system to an integrated, analytics-based experience center in the cloud. This experience center features the integration of industry-leading inContact omnichannel routing with NICE advanced analytics and its entire suite of customer engagement solutions, including workforce optimization (WFO).

In addition, former Avaya customers enjoy working with a financially stable partner with significant R&D resources that is delivering the innovation necessary to ensure their success for the long-run.

Please click here for more specifics and details on how NICE inContact is alleviating industry uncertainty surrounding Avaya’s bankruptcy with the Fast Track migration packages.

Replacing an on-premises or hosted solution with another similar solution, leaves organizations with a system which may be outdated by the time it’s completed. Fast Track is the best way to migrate from premises-based systems to the leading cloud contact center platform – that elastically scales to meet the needs of large businesses and scales down to efficiently serve small-to-medium businesses. Customers moving to inContact from Avaya will benefit from:

·
A true all-in-one, unified solution spanning Omnichannel Routing, Workforce Optimization and Analytics, combined with complete network connectivity
·
Cloud flexibility to quickly scale services as needed, including the ability to turn up remote agents on demand
·
A usage-based billing model which enables companies to leverage the advantages of an operating expense (OpEx) over a capital expense (CapEx)
·
Hybrid integration and migration options which provide the ability to keep some on-premises components, and seamlessly migrate to inContact, without costly service interruptions
·
Peace of mind through greater reliability and risk reduction through hot failover across all sites plus industry leading SLAs for cloud contact center applications and voice

More than 100 former Avaya customers have moved to inContact, with over 50 in 2016 alone. Included among these are well-known brands such as Orvis and Carlson Rezidor Hotel Group which transitioned from Avaya and went live on inContact in less than 60 days.

“We are seeing tremendous interest from Avaya customers as they look beyond simply replacing their current system with another on-premises solution and making a permanent switch to the cloud,” noted Paul Jarman, inContact CEO. “The flexible and scalable nature of the NICE inContact cloud solution will help these organizations navigate the constantly evolving landscape of customer service by moving forward and avoid repeating past mistakes of premises-based platform limitations.”

NICE inContact offers teams of dedicated enterprise services professionals to design a “Fast Track” migration package with the unique needs of Avaya customers in mind. NICE inContact ensures an efficient, timely transition to a best-in-class, unified cloud solution, with minimal impact to business operations with:

·
Project management – A dedicated project manager will create a project plan for the inContact migration and ensure that milestones are achieved to meet a pre-determined implementation schedule.
·
Implementation Management – A dedicated implementation manager collects and understands the customer’s detailed business requirements, documents the requirements to serve as the basis for the implemented design and then works to test and adjust the configured design. After go-live, the implementation manager provides continued support and follow-up.
·
Onboarding – A dedicated onboarding manager focused on achieving set objectives and success metrics throughout the engagement, builds on the knowledge provided by our education team to ensure continual proficiency during real-world use, and works with managers, supervisors and administrators every step of the way during the initial use of inContact technology.
·
Training – We offer flexible training options to meet the schedule, travel availability and learning style, including live and virtual classrooms or eLearning through inContact University.
·
Investment Protection – Continue to use existing NICE Workforce Optimization products and seamlessly integrate with inContact omnichannel routing and open cloud platform.

Forward-looking customer service organizations are recognizing how the cloud can turn the customer experience into a competitive advantage, by moving to a purpose-built and unified suite of solutions designed to help organizations achieve their business goals with greater ease and reliability.

About NICE inContact
 
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions, helping organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. For more about NICE, visit www.nice.com.

inContact, a NICE business, is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. To learn more about inContact, visit www.incontact.com.

NICE Corporate Media Contact:
Erik Snider
+1 551 256 5274
Erik.snider@nice.com

inContact Media Contact:
Gavin Gustafson
+1-801-320-3323 (MT)
gavin.gustafson@incontact.com
 
Investors:
Marty Cohen
+1-551-256-5354 (ET)
ir@nice.com
 
Yisca Erez
+972-9-775-3798 (CET)
NICE Ltd.
ir@nice.com
 
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
 
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current expectations of the management of NICE Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the Company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2
 
 EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4

Exhibit 99.4
 
NICE Wins Two 2017 Stevie Awards for Customer Service Excellence

NICE Customer Journey and Voice of the Customer solutions were recognized for their analytics-
driven contributions to the customer experience

Hoboken, N.J., April 6, 2017 – NICE (Nasdaq:NICE) today announced it is the recipient of two Stevie® Awards, which were presented at the 11th annual Stevie Awards for Sales & Customer Service gala. The NICE Total Voice of the Customer (TVOC) solution won the Silver Stevie Award in the “Contact Center Solution” category, while NICE Customer Journey Optimization (CJO) was awarded Bronze in the “Business Intelligence Solution” category.

NICE TVOC captures customer feedback from multiple interaction channels, surveys, chat transcripts, call recordings, Twitter feeds, and more. With multichannel speech and text analytics, presented in a single platform, the solution breaks down silos and provides a unified understanding of the voice of the customer, how to engage them, and what would contribute to long-term loyalty and advocacy. Integrated with other NICE technologies, TVOC can issue real-time alerts regarding customer experience issues, drive optimal decision-making and employee coaching, and promote process improvements across the enterprise.

The NICE CJO solution leads the way in marrying customer journey mapping to deep analytical capabilities, empowering brands to understand why different customers behave differently at multiple touchpoints, which journeys are most common, which processes generate customer frustration and churn, and where opportunities exist to engender further loyalty. NICE CJO is the only comprehensive offering in the marketplace that combines customer identity resolution, customer journey visualization, integrated business intelligence capabilities, functional and flexible dashboards, trend analysis, and scalability. This ensures brands deploy effective self-service mechanisms, optimize digital containment, and generate the strongest possible ROI from their customer journey technology investment.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes several of the world’s leading business awards programs including the prestigious American Business AwardsSM and International Business AwardsSM.

Michael Gallagher, president and founder of the Stevie Awards
“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential role good customer service plays in business success. We congratulate NICE for standing out in two of our New Product and Service categories, demonstrating the company’s commitment to excellence and innovation, and its ongoing contribution to the customer service industry.”

Miki Migdal, president of the NICE Enterprise Product Group
“We’re very proud that NICE was selected out of more than 2,300 nominations to receive two Stevie Awards. NICE is constantly innovating and developing new solutions to help organizations reinvent customer service. The recognition we’ve received further positions NICE among the movers and shakers in the market, and reinforces our commitment to technology leadership.”

About NICE
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analysis of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud, and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com

Corporate Media Contact
Erik Snider, +1 551 256 5274, erik.snider@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2
 EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5

Exhibit 99.5
 
NICE Introduces the Market’s First Enterprise Quality Management
Solution That Works With Any Recording Platform and Data Source

With customizable workflows, NICE Quality Central provides end-to-end automation and insight
from the entirety of a customer’s journey and across complex processes

Hoboken, N.J., April 12, 2017 – NICE (Nasdaq: NICE) today announced the release of NICE Quality Central, a new quality management solution that incorporates all types of customer interaction data, drawn from any source, into a holistic and comprehensive evaluation process. This enables organizations to increase employee engagement, improve process efficiency, and deliver a superior customer experience.

NICE Quality Central is the only recording-agnostic, enterprise-scale solution of its kind in the market. Based on NICE’s deep expertise in quality management, the new solution has been proven to:

·
Reduce average handle times by up to 30 percent
·
Improve first call resolution by up to 40 percent
·
Increase sales effectiveness by up to 20 percent
·
Cut call hold times by up to 25 percent
·
Boost customer satisfaction by up to 40 percent

For example, in contact centers that employ “universal agents” to handle end-to-end customer interactions such as phone, email, and claim processing, multiple interaction types can be attached to a single evaluation form. This provides managers with a better perspective of how the agent performs overall, as well as enables them to assess the customer experience. Also, agents and managers alike are able to access the data relevant to them and manage their daily tasks and objectives, all from a single application.

Miki Migdal, president of the NICE Enterprise Product Group, said: “In today’s omnichannel environment, it is critical for organizations to maintain a unified view of both agent and customer behaviors in order to understand where improvements are needed across the enterprise. NICE Quality Central addresses this need, helping companies create a single, coherent quality overview, and ensuring that processes and performance align with business goals. This is yet another critical step toward reinventing customer service.”

Additional capabilities include:

·
Updated reporting – provides organizations unparalleled flexibility with over 200 data points to segment information, creating quality KPI metrics for identifying actionable insights.
·
Complete automation with customized workflows – Quality Central’s out-of-the-box workflows simplify quality processes such as calibration, agent self-assessment and audit-the-auditor. Workflows can also be fully customized for more nuanced requirements and compliance needs.
·
As a standalone application, NICE Quality Central works with any recording solution or data source. Since it can be updated independently of the recording platform, the time, resource commitment and risk associated with upgrades dramatically decreases.

The solution can be deployed as part of the NICE suite of workforce optimization (WFO) applications, fully integrating with NICE WFO tools such as Nexidia Analytics.
 
About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 551 256 5274, erik.snider@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
 
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2
 EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6

Exhibit 99.6
 
How to Ace Customer Service in an Omnichannel Era: NICE Global
Webinar Series to Share Best Practices from Industry’s Leading Experts

Hoboken, N.J., April 12, 2017 – NICE is helping organizations reinvent customer service during an upcoming webinar series that begins April 13. Open to participants across the globe, the webinars will focus on how to ace customer service in an omnichannel environment by focusing on improving efficiency and personalization.

Sessions will revolve around how analytics and automation solutions can be used to engage employees and customers in order to drive business value, both for large enterprises and small and mid-sized businesses. Leading industry experts, customers, and analysts from Saddletree Research, Ventana Research, and Frost & Sullivan will take center stage in these discussions.

Highlights of the webinar series include:

·
“Adoption of WFO Solutions within Public Clouds,” presented by Paul Stockford, Chief Analyst, Saddletree Research
·
“Rethinking Analytics: Boosting the Value of your Analytics Program,” presented by Richard Snow, VP & Research Director, Ventana Research
·
“Will Robots Take Over the Contact Center (Again)?” presented by Melanie Turek, Vice President, Research, Frost & Sullivan and Karen Inbar, Solutions Marketing Manager, NICE

The series runs from April 13 to June 28. For more information and to register for the webinars, click here.

About NICE
NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 551 256 5274, erik.snider@nice.com

Investors
Marty Cohen, +1 551 256-5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 





 EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7

Exhibit 99.7
 
San Francisco Department of Emergency Management Selects NICE for
9-1-1 Center Upgrade

The agency will leverage NICE Inform’s recording, multimedia incident reconstruction, and
quality assurance capabilities to improve efficiency, service, and future-readiness

Hoboken, N.J. – April 18, 2017 – NICE (Nasdaq:NICE) announced today that the San Francisco Department of Emergency Management (SFDEM), a NICE customer since 2006, has once again selected NICE solutions for its 9-1-1 center upgrade. The SFDEM 9-1-1 center will be taking advantage of the full range of NICE Inform’s future-ready applications and integrations to improve productivity and effectiveness across its entire operation, and ensure the highest levels of service for residents of the City and County of San Francisco, and large numbers of tourists who visit the area as well.

“We’ve been working with NICE for about 10 years now and it has been a really good relationship,” said Mitch Sutton, CIO, San Francisco Department of Emergency Management. “We feel that NICE really ‘gets’ public safety and our requirements. In addition to meeting our needs today, the NICE Inform suite of solutions is well suited to our future requirements.”

The SFDEM’s 9-1-1 call takers and dispatchers are a critical lifeline between the public and first responders. A staggering 3,474 calls come into the 9-1-1 center each day and that number is steadily growing. The SFDEM is aggressively recruiting telecommunicators to keep pace with the workload, while also looking for other ways to bolster telcommunicator efficiency and effectiveness.

Boosting Efficiency and Quality Assurance

“Our telecommunicators perform difficult and life-saving work every day,” said Sutton. “Here at the SFDEM there has been a big push to process calls more efficiently to get first responders on scene faster. We’re also placing a heightened emphasis on quality assurance to ensure our telecommunicators are handling calls efficiently and according to protocols. NICE Inform is going to help us streamline our quality assurance process and meet our goals.”

With NICE Inform Evaluator, the SFDEM will be able to expand its quality assurance program to systematically review all call types and identify areas where call processing can be improved. NICE Inform Evaluator combines automated, rules-based QA call selection with a form builder for creating customized evaluation forms for call review and scoring. Results of evaluations are automatically tabulated and can be used to pinpoint coaching and training gaps, while also improving feedback and employee retention. With the addition of NICE screen recording, supervisors will be able to hear what was said and at the same time see what was happening on the telecommunicator’s screen as calls were processed.

The SFDEM also expects to achieve efficiency gains in its records custodians unit. This unit processes close to 25,000 requests for 9-1-1 records annually for District Attorneys and other requestors. NICE Inform will streamline the fulfillment of these requests by making it easier to find, retrieve and share audio recordings.

Introducing Next Generation Technologies

Like most 9-1-1 centers, the SFDEM is moving to next generation technologies. NICE’s direct, certified integration with West Corporation’s VIPER® Voice over IP solution means that the SFDEM can record its IP emergency communications with confidence. NICE Inform is also future-ready, so when the SFDEM is ready to start accepting SMS 9-1-1 texts, it will be able to leverage its investment in NICE Inform to record and manage voice, SMS 9-1-1 texts, and additional future multimedia in a unified system.

“NICE values our long-standing relationship with the San Francisco Department of Emergency Management, and we’re honored that they continue to entrust NICE with their public safety needs,” said Chris Wooten, Executive Vice President, NICE. “NICE is committed to helping the SFDEM improve its efficiency and effectiveness to provide excellent emergency response to the citizens it serves, while also helping the SFDEM prepare for the future.”


About the San Francisco Department of Emergency Management
The San Francisco Department of Emergency Management (DEM) leads the City in planning, preparedness, communication, response, and recovery for daily emergencies, large scale citywide events, and major disasters. DEM is the vital link in emergency communication between the public and first responders, and provides key coordination and leadership to City departments, stakeholders, residents, and visitors. The San Francisco Division of Emergency Communications’ 9-1-1 center serves a city and county of 860,000 people and fields calls for police, fire and medical emergencies, as well as calls for nonemergency services. The center receives more than 1.2 million emergency and non-emergency calls per year. www.sfdem.org.

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 551 256 5274, erik.snider@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2
 EX-99.8 9 exhibit_99-8.htm EXHIBIT 99.8

Exhibit 99.8
 
Machine Learning Meets Consortium Data: NICE Actimize Launches
ActimizeWatch, a Fraud Analytics Optimization Solution

“ActimizeWatch” leverages the power of the cloud for proactive data monitoring

Hoboken, NJ -– April 19, 2017 – NICE Actimize, a NICE (Nasdaq:NICE) business and the industry's largest and broadest provider of a single financial crime, risk, and compliance software platform for the financial services industry has introduced ActimizeWatch, a cloud-based, fraud analytics optimization solution that uses consortium data to detect fraud-related attacks before they spread from one financial services organization to another.

Working in a cloud environment, NICE Actimize’s new ActimizeWatch solution continually monitors anonymized transactional data which has been pulled in from a wide range of financial services organizations, using machine learning to identify emerging threats. ActimizeWatch users receive enhanced, individualized analytics that speed the identification of fraud, while reducing operational costs for fraud departments.

ActimizeWatch then puts this intelligence to work, dynamically optimizing analytics for rapid delivery. Additionally, ActimizeWatch provides ongoing fraud intelligence and email advisories to keep financial services organizations abreast of emerging threat patterns, including information about targeted attacks against new faster payment types and digital channels.

“In this environment, fraudsters are innovating almost as quickly as the banks, and not just moving from channel to channel, but also moving from bank to bank,” said Joe Friscia, president, NICE Actimize. “When fraud hits this fast, it is imperative that analytics adapt and change more quickly. We predict that firms will update their approach to data sharing and collaboration by moving optimization to the cloud and working more closely together as an industry to stop fraud dead in its tracks.”

For additional information on NICE Actimize’s ActimizeWatch solution, please click here.

About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq:NICE.

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
 
Press Contact:
Cindy Morgan-Olson
+1-551-256-5000
NICE Actimize
cindy.morgan-olson@niceactimize.com

 
Investors:
Marty Cohen
+1 551 256-5354
ir@nice.com

Yisca Erez
+972-9-775-3798
NICE Ltd.
ir@nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Friscia, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2

 EX-99.9 10 exhibit_99-9.htm EXHIBIT 99.9

Exhibit 99.9
 
inContact Unveils Newest Release of inContact Agent

Latest release enables inContact customers to drive business results in their contact centers

SALT LAKE CITY – April 20, 2017 – inContact, Inc., a NICE company (Nasdaq:NICE), a leading provider of cloud contact center software, unifying omnichannel routing, workforce optimization and analytics, today announced the latest version of the inContact Agent on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. This powerful tool provides an intuitive and smooth integrated interface that displays useful contact center functionality and automatically displays key customer data for every customer interaction routed to the agent.

inContact Agent enables contact center agents to handle omnichannel interactions in a consolidated interface, while skills-based routing ensures customers are directed to the best qualified agent to handle their request regardless of channel. Built on the Salesforce Platform and integrated with Service Cloud and Sales Cloud, inContact Agent v6.1 is available now on the AppExchange.

“In today’s competitive environment, companies need to create lasting customer experiences that drive business results in their contact center,” said Paul Jarman, inContact CEO. “inContact Agent enhances the customer experience by connecting the contact center agent to comprehensive Salesforce data, allowing for faster and more customized interactions.”

The latest updates to inContact Agent are designed to streamline the interaction between agent and customer. Integrations with inContact Personal Connection™ Outbound Dialer offer agents the ability to customize their greeting with customer information preview features and customer callback scheduling with time zone selection to eliminate scheduling errors. Updates to the Salesforce capabilities within My Agent Experience (MAX) include tag support for secondary level of contact classification, launch support on all channels to increase efficiency, and support both Salesforce and Salesforce Lighting.

inContact Achieves Platinum ISV Partner Status within the Salesforce Partner Ecosystem
inContact has also achieved Salesforce Platinum ISV Partner status, the top tier of the Salesforce Independent Software Vendor (ISV) Partner Program. Following the numerous accolades from industry analysts of inContact’s market leadership, the elite Platinum ISV Partnership status recognizes the overall success by inContact in the marketplace. As a Platinum partner, inContact and Salesforce will deepen the investment to improve customer service and sales success for their mutual customers. The expanded partnership combines a leading cloud contact center and workforce optimization solutions provided by inContact with the advanced Customer Success Platform and world’s #1 CRM provided by Salesforce.

Additional Information
●
Learn more about available cloud solutions from inContact
●
Follow @inContact on Twitter
●
Become a fan of inContact on Facebook

Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.

About Salesforce AppExchange
Salesforce AppExchange is the world’s leading enterprise apps marketplace that empowers companies to sell, service, market and engage in entirely new ways. With 3,500 partner apps and more than 4 million customer installs, it is the most comprehensive source of cloud, mobile, social, IoT and data science technologies for businesses.

About inContact, a NICE company
inContact is a cloud contact center software leader, with a complete, easy and reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is a provider that offers a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. inContact is a part of NICE (Nasdaq: NICE), a worldwide leading provider of both cloud and on-premises enterprise software solutions, helping organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. For more about NICE, visit www.nice.com. To learn more about inContact, visit www.incontact.com.

Media Contact:
Gavin Gustafson
gavin.gustafson@incontact.com
+1-801-320-3323 (MT)

Investors Contact:
Marty Cohen
+1 551 256 5354 (ET)
ir@nice.com

Yisca Erez
+972-9-775-3798 (CET)
NICE Ltd.
ir@nice.com

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current expectations of the management of NICE Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the Company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2
 EX-99 11 exhibit_100-0.htm EXHIBIT 100.0
 
Exhibit 100.0
 
NICE Adaptive WFO and cloud-based EVOLVE WFM Recognized for
Advancing the Contact Center Industry and Driving Better Customer Service

The NICE solutions were selected among the industry’s most innovative in the TMC CUSTOMER
Magazine Awards

Hoboken, N.J., April 24, 2017 – NICE (Nasdaq:NICE) today announced that it has received two awards presented by TMC’s CUSTOMER magazine for its innovation and leadership in Workforce Optimization (WFO). NICE Adaptive WFO was a recipient of the magazine’s first-ever Workforce Optimization Innovation award, while NICE EVOLVE WFM was declared a 2017 Product of the Year. Both solutions were recognized by TMC as advancing the contact center industry and driving better customer service.

NICE Adaptive WFO provides persona based insights into employees’ individual skills and preferences, so they can be directed to where they will be most effective and engaged. When they are meaningfully engaged, customer service agents perform better, managers achieve more, and attrition is reduced. These optimizations create a strong and stable workforce, which, in turn, provides greater customer satisfaction.

NICE’s cloud-based EVOLVE WFM solution is a sophisticated SaaS solution for automated scheduling, forecasting, and real-time adherence to help organizations. Already adopted by companies globally, especially small and mid-sized businesses, the solution helps organizations handle the complexities of the modern contact center environment in a simple manner. The continuous delivery model ensures that new capabilities are immediately available and eliminates the need for traditional upgrades, providing a model that is seamless and non-disruptive to business continuity.

Miki Migdal, president of the NICE Enterprise Product Group, said: “We are honored that TMC has seen fit to recognize NICE for our leading customer experience technologies across two Workforce Optimization categories. Our goal is to provide the most innovative, data driven solutions to allow organizations to engage their employees in new ways.”

“On behalf of TMC and CUSTOMER magazine, I would like to congratulate NICE on its multiple awards,” said TMC CEO Rich Tehrani. “These solutions provide insights that tie together data from multiple sources to help develop an overall strategy to deliver a better overall customer experience. There were many impressive contenders this year, and NICE stood out for its dedication to innovation.”

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 551 256 5274, erik.snider@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 

 EX-99 12 exhibit_100-1.htm EXHIBIT 100.1

Exhibit 100.1
 
NICE EVOLVE WFM Brings Enterprise-Class Forecasting to
Organizations of All Sizes through the Cloud

The leading SaaS workforce management solution offers businesses a robust set of tools that
 deliver cost savings, improved forecasting accuracy, and greater customer satisfaction

Hoboken, N.J., April 26, 2017 – NICE (Nasdaq: NICE) today announced a set of enhancements to its award-winning EVOLVE Workforce Management (WFM) solution that extends its enterprise-class staff forecasting functionality to contact centers of all sizes through the cloud. As part of the first continuous delivery workforce management solution, these powerful forecasting features are easy to use and make accurate capacity planning far more cost-effective.

The NICE EVOLVE WFM forecasting module offers businesses the most robust set of tools in the market. Precise forecasts of customer demand are created by automatically applying user-defined rules and historical data, taking into account such factors as single- and multi-skill tasks and multichannel requirements. Managers can also easily use the solution’s unlimited “what if” scenarios to adjust forecasts, staff scheduling and capacity planning at their discretion.

As a result, businesses of all sizes can enjoy a rich, intuitive set of tools that simplify and streamline contact center workforce management – enabling them to benefit from cost savings, forecasting accuracy and planning efficiencies that contribute to greater customer satisfaction.

NICE EVOLVE WFM forecasting combines next-generation technology (including advanced mathematical methods such as Box-Jenkins ARIMA, exponential smoothing and multi-linear season regression) with an award-winning, customer-friendly user interface and cloud-based delivery. EVOLVE customers receive NICE’s leading public cloud workforce management solution without the long-term hardware investment, annual maintenance and upgrade hassles typically associated with enterprise-grade software; and, implementation is carried out in mere minutes.

Miki Migdal, President of the NICE Enterprise Product Group:
“Accurate forecasting is essential to any organization that prioritizes customer experience – businesses must ensure that they have the right person in place at the right time to manage customer inquiries in both an efficient and satisfactory manner. We are pleased to make this capability available to businesses of all sizes, with our cloud-based EVOLVE WFM solution. Our enhanced automated forecasting capabilities, now available in the cloud, will allow organizations to reinvent customer service without the need for downtime, lengthy training, or special integrations with their existing systems.”

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 551 256 5274, erik.snider@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
 EX-99 13 exhibit_100-2.htm EXHIBIT 100.2
 
Exhibit 100.2

Companies Still Failing to Meet Customer Service Needs Across
Channels, New Survey from inContact Reveals

8 in 10 consumers are willing to switch companies due to poor customer service

SALT LAKE CITY – April 27, 2017 – inContact, Inc., a NICE company (Nasdaq:NICE), the leading provider of cloud contact center software unifying omnichannel routing, workforce optimization and analytics, today announced new research identifying gaps in customer satisfaction across 10 different customer service channels. The “inContact Customer Experience Transformation Benchmark Study” reveals that, across all channels, consumers are not getting the “fast resolution” they demand. Insights from the survey demonstrate the critical need for companies to improve their cross-channel customer experience, revealing that less than half of customers are satisfied with their experience, regardless of communication channel.

To gain further understanding into customer experience expectations, inContact surveyed consumers to determine their perceptions for where companies are falling short, how technology is affecting service, and consumer preferences for channels and methods of communication. The results confirmed that delivering excellent omnichannel customer service continues to be a major business pain point, revealing key areas where companies are not meeting consumer demands.

Some of the major findings include:

·
Consumers Still Prefer Speaking to a Human Customer Service Agent, Despite Industry’s Focus on Self-Service Channels
The study revealed that speaking to a live person is still the most preferred way to deal with customer service – less than half (42 percent) of respondents are satisfied with communication through Agent-Assisted and Self-Service channels. As businesses today explore and adopt automation technologies to improve contact center operations, they need to consider strategies and solutions where technology can augment human interactions – not replace them – in order to ensure fluidity between channels.

·
Email and Interactive Voice Response (IVR) are Most Frustrating Customer Service Channels
According to the results, IVR and email have the lowest consumer performance ratings and elicit the strongest emotions of anger, disgust and frustration. Consumers reported that these channels are less personalized, slow and do not provide complete information, and that the phone is the most preferred and effective method of communication. Specifically, the survey revealed that email is the least effective method of resolution, with over one-third reporting the issue as ‘still ongoing’ or ‘nothing more the company can do.’

·
Millennials Give Companies Poor Customer Service Ratings, Have Higher Expectations
Only 45 percent of millennials surveyed expressed satisfaction across customer service channels. Millennials cited that they expect brands to know their purchase history, be proactive and have seamless omnichannel integration. For self-service channels, such as websites, apps, bots and IVR, customer service ratings increased with age, further confirming that Gen X holds companies to higher standards.

·
Airlines, Retailers and Credit Card Companies Provide Highest Quality Customer Service
Several industries are leading the pack in driving better omnichannel customer experiences. At the same time, industries such as fast food, Internet providers and car rentals have the lowest-rated service as they fail to provide sufficient customer service. These industry-specific findings demonstrate the need to customize service channels based on users and on specific business needs.

“This important research confirms that, even as we make incredible advances in technology and automation, companies are still struggling to deliver consistent, excellent customer service across all touchpoints,” said Paul Jarman, CEO at inContact. “To stay competitive, businesses today need to win every interaction with their customers. Cloud contact center technology enables companies to meet and exceed consumers’ high expectations by deploying technology that enables seamless customer service, regardless of the channel.”

About This Report
inContact surveyed more than 700 consumers who had experienced a customer service interaction in the past three months. Data was collected between March 1 and 23, 2017. For more information and to download the full research report, please visit: http://response.incontact.com/2017-consumer-research

Additional Information
·
Learn more about available cloud solutions from inContact
·
Follow @inContact on Twitter
·
Become a fan of inContact on Facebook

About inContact, a NICE company
inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions, helping organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. For more about NICE, visit www.nice.com. To learn more about inContact, visit www.incontact.com.

Media Contact:
Cheryl Andrus
cheryl.andrus@incontact.com
+1 (801) 320-3646
 
Investors Contact:
Marty Cohen
+1 551 256 5354 (ET)
ir@nice.com

Yisca Erez
+972-9-775-3798 (CET)
NICE Ltd.
ir@nice.com

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current expectations of the management of NICE Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the Company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
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 EX-99 14 exhibit_100-3.htm EXHIBIT 100.3

Exhibit 100.3
 
NICE Actimize Recognized as a “Most Promising Cloud Banking
Solution Provider for 2017” by Banking CIO Outlook

The recognition cited NICE Actimize’s Anti-money Laundering and Fraud Essentials cloud
solutions as key to its inclusion

Hoboken, NJ – April 27, 2017 – NICE Actimize, a NICE (Nasdaq:NICE) business and the largest and broadest provider of financial crime, risk and compliance software for the financial services industry, has been recognized in Banking CIO Outlook Magazine’s 2017 list of the “Top 10 Most Promising Cloud Banking Solutions Providers.”  The companies selected for the Top 10 list were chosen for their innovation and ability to provide customers with cost-savings and operational advantages through cloud-based offerings.

The Banking CIO Outlook 2017 Cloud Banking Top10 list, included in the publication’s April issue, was determined by members of its editorial board after evaluation of such facets as the company’s experience, industry recognition, and market presence. The profile for NICE Actimize noted that as an award winning, innovative technology leader with a strong heritage in financial crime and compliance enterprise solutions, the company has moved that expertise to the cloud – packaging its solutions in such a way that all sizes and types of financial services organizations may quickly accomplish their operational objectives.

The recognition also cited NICE Actimize’s Anti-money Laundering and Fraud Essentials Cloud solutions as particularly key to its inclusion on this list, noting that the company is making it possible for a range of firms, from credit unions and community banks to mid-sized financial services organizations, to manage the demands of regulatory compliance by moving critical financial crime solutions to the cloud.

“By leveraging its experience in financial crime solutions gained from more than a decade of providing anti-money laundering  and fraud solutions to the world’s largest banks, NICE Actimize created cloud-based versions of those solutions built on the principles of software-as-service models,” said James Robertson, Managing Editor of Banking CIO Outlook. “We showcased NICE Actimize because it continues to innovate on behalf of its customers, leading the way with cloud solutions that address new markets while providing security and reduced deployment costs.”

“NICE Actimize is honored to be recognized by Banking CIO Review’s editorial board for our leadership in cloud solutions addressing financial crime and compliance,” said Joe Friscia, President, NICE Actimize. “Regulators and regulation will not drive down the cost of financial crime prevention for us, it’s the industry that needs to create the efficiencies to do so. One key way to do this is by innovation and leading the way with cloud-based applications that meet specific operational and compliance requirements.”

For the full feature story profile, please visit the Banking CIO Outlook website here.

About Banking CIO Outlook
Banking CIO Outlook is a magazine published from Fremont, California, that helps professionals access information regarding the trends, opinions and relevant discussions pertaining to challenges faced by the Banking Industry. Through nominations and consultations with industry leaders, its editors choose the best in the banking domain. Banking CIO Outlook’s February Edition is an annual listing of Top 10 Banking Analytics Solution Providers. For more info: http://www.bankingciooutlook.com/

About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq:NICE.

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
 
Press Contact:
Cindy Morgan-Olson
+1-551-256-5000
NICE Actimize
cindy.morgan-olson@niceactimize.com

Investors:
Marty Cohen
+1 551 256-5354
ir@nice.com

Yisca Erez
+972-9-775-3798
NICE Ltd.
ir@nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Friscia, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
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