0001178913-17-001020.txt : 20170403 0001178913-17-001020.hdr.sgml : 20170403 20170403061233 ACCESSION NUMBER: 0001178913-17-001020 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 8 CONFORMED PERIOD OF REPORT: 20170403 FILED AS OF DATE: 20170403 DATE AS OF CHANGE: 20170403 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE Ltd. CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: ELECTRONIC COMPUTERS [3571] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 17732209 BUSINESS ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 FORMER COMPANY: FORMER CONFORMED NAME: NICE SYSTEMS LTD DATE OF NAME CHANGE: 19951122 6-K 1 zk1719774.htm 6-K

 
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C.  20549
 
FORM 6-K
 
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
 
For the month of March 2017 (Report No. 1)

Commission File Number: 0-27466

NICE LTD.
(Translation of Registrant's Name into English)
 
13 Zarchin Street, P.O. Box 690, Ra'anana, Israel
(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
 
Form 20-F x Form 40-F
 
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
 
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
 
2

 
CONTENTS
 
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
 
99.1 HSN Enhances Employee Engagement with NICE Performance Management, Dated March 08, 2017

99.2 NICE Actimize Announces New Investigation Management Solution to Empower Analysts by Automating Evidence Gathering, Dated March 20, 2017

99.3 Global Educational Institution Moves 1,400 Agents to inContact Customer Interaction Cloud, Dated March 21, 2017

99.4 NICE Actimize Selected by Valley National Bank to Implement Its New AML and Financial Crime Platform Strategy, Dated March 27, 2017

99.5 NICE Recognized for Setting New Standards in the Market with 2017 CRM Service Rising Star Award, Dated March 28, 2017

99.6 Yapı Kredi Drives Improved Customer Service and Greater Operational Efficiency with NICE Analytics, Dated March 29, 2017

99.7 No Organization Too Large or Too Complex for NICE Robotic Process Automation, Dated March 30, 2017

3

SIGNATURES
 
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
 
  NICE LTD.  
       
 
By:
/s/ Yechiam Cohen  
    Name: Yechiam Cohen  
    Title: Corp. VP, General Counsel  
       
    Dated:  April 3, 2017  

4

EXHIBIT INDEX
 
CONTENTS
 
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
 
99.1 HSN Enhances Employee Engagement with NICE Performance Management, Dated March 08, 2017

99.2 NICE Actimize Announces New Investigation Management Solution to Empower Analysts by Automating Evidence Gathering, Dated March 20, 2017

99.3 Global Educational Institution Moves 1,400 Agents to inContact Customer Interaction Cloud, Dated March 21, 2017

99.4 NICE Actimize Selected by Valley National Bank to Implement Its New AML and Financial Crime Platform Strategy, Dated March 27, 2017

99.5 NICE Recognized for Setting New Standards in the Market with 2017 CRM Service Rising Star Award, Dated March 28, 2017

99.6 Yapı Kredi Drives Improved Customer Service and Greater Operational Efficiency with NICE Analytics, Dated March 29, 2017

99.7 No Organization Too Large or Too Complex for NICE Robotic Process Automation, Dated March 30, 2017
 
5

 
EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1


Exhibit 99.1
 
HSN Enhances Employee Engagement with NICE Performance Management

NICE's Performance Management Gamification module boosts engagement of home-
based agents by promoting HSN's culture of fun, common goals, real-time performance
insights and constant feedback

Hoboken, N.J., March 8, 2017, NICE (Nasdaq:NICE) today announced that HSN is successfully using NICE Performance Management with Gamification.

HSN is a leading entertainment and lifestyle retailer reaching approximately 94 million households with most of its 1,700 sales and service agents working from home. With such a widely dispersed workforce, HSN had limited options to rally and encourage employees using the conventional tactics that build healthy competitive spirit and camaraderie in group settings.

In order to boost employee engagement, HSN implemented NICE Performance Management with its gamification module. Gamification is now part of HSN's agent culture from the first day on the job and throughout the agent's tenure. In order to streamline the onboarding process for new employees, HSN has created a virtual passport, which introduces the gamification concept with easily-attained goals such as a first upsell, before introducing more challenging targets.

Using insights provided by detailed tracking and reporting of all agents, HSN enables agents to earn badges of increasing difficulty, from achievements possible the first day on the job through awards for sustained year-long excellence. Enhanced insights have also allowed HSN to roll out a balanced score rating for each agent, with consistent, team- and role-based goals. This gives agents an at-a-glance understanding of how they are performing, and what tangible changes are needed to move them up into an "exceeds expectations" ranking.

Julia Schmitz, Manager of Customer Care Operations, HSN:
"We are very committed to employee engagement and gamification, through NICE Performance Management, which fits perfectly into the ideas we want to reinforce with our agents. Gamification has made it easier for us to communicate our company values and engage with all of our agents, even those who are sitting at home in their pajamas."

Yaron Hertz, President, NICE Americas:
"NICE Performance Management gives HSN the tools it needs to reinforce a coaching culture dedicated to helping agents improve rapidly, and adapt quickly to changing requirements. Real-time performance insights and constant feedback have successfully engaged HSN's far-flung agent workforce with common, transparent gamification-backed goals."

About HSN
HSN is a leading interactive multichannel retailer offering a curated assortment of exclusive products and top brand names to its customers. HSN incorporates entertainment, inspiration, personalities and industry experts to provide an entirely unique shopping experience in 95 million homes (24 hours a day, seven days a week, live 364 days a year). HSN.com offers a differentiated digital experience by leveraging content, community and commerce. In addition to its existing media platforms, HSN is the industry leader in transactional innovation, including services such as HSN Shop by Remote®, the only service of its kind in the U.S., the HSN Shopping App for mobile handheld devices and HSN on Demand®.

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.


Corporate Media Contact
Erik Snider, +1 551 256 5274, erik.snider@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Hertz, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2


EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2


Exhibit 99.2
 
NICE Actimize Announces New Investigation Management Solution to
Empower Analysts by Automating Evidence Gathering

Recent NICE Actimize survey notes that evidence gathering is the #1 investigative activity
that respondents would like to automate

Hoboken, N.J. – March 20, 2017 – NICE Actimize, a NICE (Nasdaq:NICE) business and the industry's largest and broadest provider of a single financial crime, risk, and compliance software platform for the financial services industry has announced the NICE Actimize Investigation Management solution, which improves investigations by automating evidence gathering and discovery processes. The solution leverages automation tools and analytics to empower analysts to focus on reducing an organization's risk rather than on time-consuming and mundane tasks of each investigation.

"Automation with the intent of empowering investigators has become the leading focus for many institutions as they work to optimize their operations and better meet complex regulatory requirements," said Joe Friscia, President, NICE Actimize. "Analysts are currently spending too much time on manual and repetitive tasks, leading to unintentional errors along the way, thereby increasing costs and lowering productivity. These new tools also encourage and enable collaboration leading to more efficient investigations and lowered risk."

NICE Actimize Investigation Management, designed to make investigations faster and more accurate, utilizes simple investigative data acquisition and management processes that free investigators to spend time on higher value tasks. The solution helps automate and improve investigations in three powerful ways. First, the solution automatically acquires, extracts, and stores evidentiary data and new entities, linking them with a click of a button to create actionable entity insights. Additionally, the solution provides guided visual network analysis, showing relations and patterns to help make better informed decisions. Last, the solution fully empowers investigators to collaborate through real time notifications and communications.

According to a recent NICE Actimize survey of global financial services organizations, evidence gathering is the highest-value investigative activity that respondents would like to automate. More than half of the respondents also said their analysts spend over 30 percent of time on manual processes, searching for evidence in an average of five systems for each analyst. The costs associated with this can add up quickly – a team of 10 analysts spending just 10 minutes a day simply toggling into and out of different systems will spend over 2.5 man-months a year on toggling alone.

NICE Actimize also recently introduced its Quality Assurance and Productivity Studio solutions. When combined with NICE Actimize's robust case management solution, these three products work to lower costs, reduce risk, and offer a higher level of consistency across the organization.

The survey is part of a joint PwC-NICE Actimize white paper "Manual transition. Transforming financial crime investigations through automation." For a copy of whitepaper, please click on the link here.

About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq:NICE.


About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
 
Press Contact:
Cindy Morgan-Olson
+1-551-256-5000
NICE Actimize
cindy.morgan-olson@niceactimize.com

Investors:
Marty Cohen
+1-551-256-5354
ir@nice.com

Yisca Erez
+972-9-775-3798
NICE Ltd.
ir@nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Friscia, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2


EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3


Exhibit 99.3
 
Global Educational Institution Moves 1,400 Agents to in
Contact Customer Interaction Cloud

inContact advanced omnichannel routing, CRM integrations and outbound solution to
improve communications between agents and students for new customer

SALT LAKE CITY – March 21, 2017 – inContact, Inc., a NICE company (Nasdaq:NICE), and the leading provider of cloud contact center software unifying omnichannel routing, workforce optimization and analytics, today announced international global education institution is modernizing its contact center by abandoning its outdated, on-premises system for the inContact Customer Interaction Cloud. The company is moving more than 1,400 agents worldwide to the flexibility, reliability and scalability of the inContact cloud solution.

inContact's new customer selected the Customer Interaction Cloud to replace their inflexible on-premises system which severely limited the company's ability to provide multichannel customer support to their growing student population. Utilizing inContact's complete omnichannel solution and skills-based interaction routing will help to increase first call resolution as students are directly routed to the proper agent based on their question or problem. The addition of email, chat, text and social media channels, integrated into one system, allow the institution to offer blended agents able to communicate via the student's preferred method.

"Education institutions are recognizing the need to serve their students much in the same way that consumer-focused companies cater to their customers and earn their business," said Paul Jarman, CEO at inContact. "Replacing expensive and inflexible on-premises systems with efficient cloud solutions are helping these organizations improve student relations by providing an outstanding customer experience."

inContact will support their new customer's need for greater efficiency by incorporating inContact Agent for Salesforce to their existing Salesforce CRM implementation which displays student information on-demand to agents through a single interface. This seamless integration helps improve key customer service performance metrics by reducing average handle time and empowering agents with the tools and information needed to quickly identify the student and address their issue immediately.

For outbound channel needs, inContact's new customer selected the award-winning Personal Connection dialer, featuring patented technology which eliminates the awkward pause of typical legacy dialers to seamlessly connecting agents with students. Improving the outbound connection rate is key to both the customer and their students as important information was often not reaching the student due to the tell-tale delay of their previous outbound system. Call recipients often assumed it was a sales or marketing message and prematurely disconnected the call. Personal Connection will help to reduce call abandon rates, improve communication to students and lead to an increase in overall student satisfaction.
 
Additional Information
·
Learn more about available cloud solutions from inContact
·
Follow @inContact on Twitter
·
Become a fan of inContact on Facebook


About inContact, a NICE company
 
inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions, helping organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. For more about NICE, visit www.nice.com. To learn more about inContact, visit www.incontact.com.

Media Contact:
Gavin Gustafson
gavin.gustafson@incontact.com
+1-801-320-3323 (MT)
 
Investors Contact:
Marty Cohen
+1 551 256 5354 (ET)
ir@nice.com
 
Yisca Erez
+972-9-775-3798 (CET)
NICE Ltd.
ir@nice.com
 
Forward-Looking Statements
 
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current expectations of the management of NICE Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the Company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2


 
 
EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4


Exhibit 99.4
 
NICE Actimize Selected by Valley National Bank to Implement Its New
AML and Financial Crime Platform Strategy

The implementation will first roll out Customer Due Diligence followed by other key anti-
money laundering capabilities

Hoboken, N.J. – March 27, 2017 – NICE Actimize, a NICE (Nasdaq:NICE) business and the industry's largest and broadest provider of a single financial crime, risk, and compliance software platform for the financial services industry has been selected by Valley National Bank to implement a unified financial crime platform initially focused on strengthened anti-money laundering capabilities. The implementation will launch with NICE Actimize's Customer Due Diligence (CDD) solution, following with Suspicious Activity Monitoring (SAM) and Case Management applications. Based in Wayne, New Jersey, Valley National Bank holds approximately $23 billion in assets.

"We are ready to launch a new financial crime platform strategy, with an updated approach to monitoring regulatory and compliance objectives. Early on, we recognized the benefits that a single, unified AML platform would provide throughout our institution," explained Sheila Leary, First Senior Vice President, Director of AML/BSA Compliance, Valley National Bank. "The breadth and depth of NICE Actimize's solutions, particularly across anti-money laundering and case management, offers us many operational benefits while at the same time aligning well with our growth expectations as we add institutions to our expanding network."

Among the NICE Actimize strengths cited by Valley National are its deep industry experience, investment in a long-term product roadmap, and specific experience and robust offerings in CDD, SAM, and Case Management. NICE Actimize's functionality for CDD supports the complete lifecycle assessment and re-assessment of customer risk as part of Know Your Customer (KYC) applicant onboarding and ongoing customer due diligence processes including complex beneficial ownership structures.

Contributing to lowering Valley's total cost of ownership while offering profiling capabilities that provide a single customer view, NICE Actimize's tools such as Policy Manager and DART (Detection and Research Tool) will help to ease AML compliance requirements and to better implement more consistent AML transaction monitoring and CDD programs.

"This strategic win for NICE Actimize demonstrates the strength and accessibility of our AML solutions suite for financial institutions of all sizes and types," said Joe Friscia, President, NICE Actimize. "We look forward to supporting Valley's financial crime strategy as we implement a full range of compliance solutions as their trusted AML solution provider."

For further information on NICE Actimize's integrated anti-money laundering solutions and links to our webinar series, please go to these additional resources:

Registration for Transaction Monitoring Webinar Series — by clicking here.
On our Blog — Look for related topics and thought leadership at www.niceactimize.com/blog.
On our Culture of Compliance Website by clicking here.


 
About Valley National Bancorp
Valley National Bancorp is a regional bank holding company headquartered in Wayne, New Jersey with approximately $23 billion in assets. Its principal subsidiary, Valley National Bank, currently operates over 200 branch locations in northern and central New Jersey, the New York City boroughs of Manhattan, Brooklyn, Queens and Long Island, and Florida. Valley National Bank is one of the largest commercial banks headquartered in New Jersey with Executive Offices in Manhattan and West Palm Beach. For more information about Valley National Bank and its products and services, please visit a convenient branch location, valleynationalbank.com or call our 24/7 Customer Service Team at 800-522-4100.

About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq:NICE.

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Press Contact:
Cindy Morgan-Olson
+1-551-256-5000
NICE Actimize
cindy.morgan-olson@niceactimize.com

Investors:
Marty Cohen
+1-551-256-5354
ir@nice.com

Yisca Erez
+972-9-775-3798
NICE Ltd.
ir@nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Friscia, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2


 
EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5


Exhibit 99.5
 
NICE Recognized for Setting New Standards in the Market with 2017
CRM Service Rising Star Award

NICE acknowledged for leadership in Workforce Optimization (WFO), Enterprise Feedback
Management and "indelible mark" left on the market after inContact acquisition

Hoboken, NJ, March 28, 2017 – NICE (Nasdaq:NICE) today announced that it has received the 2017 Service Rising Star Award from CRM Magazine for the initiatives and acquisitions undertaken by the company in the last year. This is the third consecutive year NICE has been recognized with such an award.

According to CRM Magazine, rising stars are, "typically growing companies, with game-changing products. Their executives have clearly defined visions, which they are able to project across their entire organizations. They tend to be energetic, entrepreneurial, exciting places to work, where employees are motivated by a commitment to innovate or disrupt their industry."

Miki Migdal, president of the NICE Enterprise Product Group, said: "2016 was a successful year for NICE, helping us further solidify our position as the leading enterprise software vendor in the contact center space. To this end, we are continuously innovating and building our technology arsenal. Our efforts have been focused on reinventing customer service by delivering 'Analytics with no Limits' and a robust workforce optimization offering, combined with the power of the cloud contact center, and we believe that the adoption of these three elements together is what will enable organizations to reinvent customer service."

NICE was also named a leader in two additional categories:

The 2017 CRM Service Leaders: Workforce Optimization – NICE received top scores for company direction and depth of functionality and stood out for its "unrivaled breadth" and "heavy-duty functionality." The company was also lauded for having leadership that will take it in the right direction, with a focus on moving WFO to the cloud.

The 2017 CRM Service Leaders: Enterprise Feedback Management – NICE jumped onto the leaderboard for its company direction and customer satisfaction, as well as depth of functionality. The company was recognized for "incorporating a real-time element into its customer feedback systems – a component that reflects customer demand for expedited responses to their queries."

The 2017 CRM Service Rising Star Award winners can be found in the April edition of CRM Magazine.

About NICE
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analysis of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud, and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com

Corporate Media Contact
Erik Snider, +1 551 256 5274, erik.snider@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 


EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6


Exhibit 99.6
 
Yapı Kredi Drives Improved Customer Service and Greater Operational
Efficiency with NICE Analytics

In less than a year, the leading Turkish Bank saw unprecedented improvement in both service and
performance metrics

London, March 29, 2017 – NICE (Nasdaq:NICE) today announced that Yapı Kredi, one of the largest banks in Turkey, reported rapid and measurable results from a customer insight initiative over the course of 2016. The financial institution credits NICE analytics and quality management solutions with driving this success, including doubling the effectiveness of interaction evaluations and improving customer satisfaction with Yapı Kredi's contact center service.

Yapı Kredi has 936 branches, with 12.9 million active customers and one of the largest credit card programs in Europe. This customer base generates over 87 million call center interactions annually, handled by approximately 1,500 agents at three locations.

Yapı Kredi selected the NICE solutions to create closer alignment between their frontline activities and overall business goals. With the help of a highly experienced team from NICE's local partner 3D, Yapı Kredi implemented NICE's Omni-channel Recording, Quality Management and Interaction Analytics solutions, and has already achieved positive results, including:

·
An estimated 1 million fewer customer calls in 2016 alone
·
Improved operational efficiency across all teams and departments, using dashboards customized for each user type
·
Evaluations of more than twice as many customer interactions in any given period, as calls that need attention are automatically alerted to team leaders. This increased not only the speed of evaluations, but also their effectiveness
·
Regular monitoring of agents and processes, in order to continuously provide feedback to all call center teams. The analytics-driven insights focus and shape training, recruiting, monitoring, coaching and workforce management
·
Two targeted coaching sessions per month, instead of one, as a direct result of time-saving automated call analytics
·
Identification of best practices for the most common service scenarios and processes, improving the customer experience
·
Reduced customer attrition, by correctly identifying at-risk customers and immediately addressing their issues

Vedat Sencer Sözer, Vice President, Yapı Kredi commented: "The NICE solutions have quite simply transformed the way we do business. We are now focused more on agent development, with a much clearer picture of our customer interactions, giving us the insight we need to make informed decisions in our daily operations. This maximization of agent effectiveness translates directly into a great customer experience, as well as more effective guidance for our marketing and operation teams."

John O'Hara, president, NICE EMEA, said: "We are very pleased to have been instrumental in Yapı Kredi's success in reinventing their customer service in 2016. The bank has been very effective in leveraging the improved visibility, deeper insights and quality control provided by NICE solutions to drive process changes, improve agent performance, and increase customer satisfaction. We look forward to continued collaboration in 2017."


 
About Yapı Kredi
As the first national private bank of Turkey, Yapı Kredi has set the standards for the Turkish banking sector, introducing innovative products and services since 1944. Koç Holding, one of Turkey's biggest conglomerates, and UniCredit, the largest banking group in Europe, hold equal shares in Yapı Kredi, which is the fourth largest private bank in Turkey with more than 19,000 employees and 12.9 million active customers. One of the 10 most valuable brands in Turkey, Yapı Kredi is a strong franchise with an inherent culture of customer-centric banking, innovative banking technologies, and sustainable value generation. The Bank's segment-based service model has earned it a leading position among financial service providers in Turkey, particularly in card payment systems, retail banking (including individual and SME banking), corporate and commercial banking, private banking and wealth management.

Yapı Kredi's total assets reached 271.1 billion as of 2016. Yapı Kredi delivers its service through a network consisting of 936 branches and more than 4.300 ATMs in addition to its rich-content internet and telephone banking applications. Spearheading digital banking in Turkey, thanks to its wide service network and value added services to customers, Yapı Kredi maintains its pioneering position in the Turkish banking industry. www.yapikredi.com.tr

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 551 256 5274, erik.snider@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. O'Hara, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
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EX-99.6 8 exhibit_99-7.htm EXHIBIT 99.7


Exhibit 99.7
 
No Organization Too Large or Too Complex for NICE Robotic Process Automation

The latest enhancements to the NICE automation solution offer improved management, security,
and connectivity to support enterprise-level implementations

Hoboken, N.J., March 30, 2017 – With over 500,000 robots deployed, serving more than 400 customers, NICE's Robotic Process Automation (RPA) solution is bringing the value of automation to the world's largest and most demanding organizations, NICE (Nasdaq:NICE) announced today.

With its latest enhancements, NICE RPA can support more complex business processes than ever before, tailoring the automation process to the customer's demands, and offering an easily scalable solution to meet their changing needs. This is due to the solution's enhanced control room with advanced management features, strict security guidelines, and robust connectivity capabilities.

NICE RPA fully supports both server-based, completely unattended robotic automation and agent-assisted (attended) desktop automation scenarios. As such, the solution can address a wide variety of processes, leading to major improvements around productivity and process accuracy.

"NICE Robotic Automation just keeps getting better," said Miki Migdal, president of the NICE Enterprise Product Group. "With the RPA market rapidly growing, leaders across a wide array of industries are seeking large-scale, comprehensive automation that can do it all - front- and back-office, fully and partially attended processes, and more. This is what the new NICE RPA release provides, freeing enterprise employees from routine tasks, improving process efficiencies, and ultimately helping organizations reinvent customer service."

NICE RPA seamlessly integrates with NICE's leading customer experience, analytics and workforce optimization solutions to deliver maximum value. The NICE platform also automates cross-application processes by integrating with any third-party or homegrown system, including CRM, billing, virtualization, MS Office and networking. This comprehensive approach enriches the automation triggers, further streamlines workflows, and ensures continuous improvement.

Additional capabilities include:

Enterprise-level control and security
o
A centralized scalable control room, with advanced management features
o
The strictest security standards, such as role-based permissions and data encryption
o
An advanced auditing mechanism, such as version control log policies
o
Automatic lockout in the event of a detected breach, error or emergency

Robust connectivity
o
Applications running remotely on a virtual environment
o
New connectors – Java 64, Oracle cloud
o
Proactive alerts regarding connectivity breaks

Core Automation
o
New OCR engine provides greater accuracy in character recognition, effective handling of PDF files, and more supported languages. Scanned documents of all kinds, including images of text, can be incorporated within the NICE RPA-optimized processes.

To learn more about NICE Robotic Process Automation, visit: www.nice.com/websites/rpa.


 
About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 551 256 5274, erik.snider@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
 
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
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