0001178913-17-000325.txt : 20170208 0001178913-17-000325.hdr.sgml : 20170208 20170208060153 ACCESSION NUMBER: 0001178913-17-000325 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 11 CONFORMED PERIOD OF REPORT: 20170208 FILED AS OF DATE: 20170208 DATE AS OF CHANGE: 20170208 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE Ltd. CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: ELECTRONIC COMPUTERS [3571] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 17580826 BUSINESS ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 FORMER COMPANY: FORMER CONFORMED NAME: NICE SYSTEMS LTD DATE OF NAME CHANGE: 19951122 6-K 1 zk1719486.htm 6-K

SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C.  20549
 
FORM 6-K
 
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
 
For the month of January 2017 (Report No. 1)

Commission File Number: 0-27466

NICE LTD.
(Translation of Registrant's Name into English)
 
13 Zarchin Street, P.O. Box 690, Ra'anana, Israel
(Address of Principal Executive Offices)
 
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
 
Form 20-F x Form 40-F ☐
 
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
 
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
 
 
CONTENTS
 
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
 
99.1     NICE Recognized as a Leading Innovator in Customer Experience by TMC CUSTOMER Magazine, Dated January 3, 2017

99.2     NICE Speech and Desktop Analytics Help Orange Poland Transform its Customer Service, Dated January 4, 2017

99.3     NICE Continues to Lead WFO Market According to Top Analyst Firm, Dated January 5, 2017

99.4     Frost & Sullivan Recognizes inContact as 2016 Leader in the North America Hosted/Cloud Markets, Dated January 5, 2017

99.5     NICE Introduces Nexidia Analytics – the Next Generation of Interaction Analytics, Dated January 10, 2017

99.6     It's Time to Re-Invent Customer Service. NICE Global Webinar Series Presents Expert Insights on How to Achieve This, Dated January 12, 2017

99.7     NICE Engage Receives Microsoft Skype for Business Certification, Dated January 17, 2017

99.8     International Financial Technology Company Selects inContact to Drive Customer Service Results and Fuel Growth, Dated January 23, 2017

99.9     Gartner Recognizes NICE as a Leader in New Magic Quadrant for Workforce Engagement Management, Positioned Highest in Execution and Furthest in Vision, Dated January 23, 2017

100.0   NICE Actimize Launches Quality Assurance and Productivity Studio Solutions to Improve Operational Efficiencies for Risk and Compliance Teams, Dated December 24, 2016

2
 
SIGNATURES
 
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
 
  NICE LTD.  
       
 
By:
/s/ Yechiam Cohen  
    Name: Yechiam Cohen  
    Title: Corp. VP, General Counsel  
       
    Dated:  February 8, 2016  

3
 
EXHIBIT INDEX
 
CONTENTS
 
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
 
99.1     NICE Recognized as a Leading Innovator in Customer Experience by TMC CUSTOMER Magazine, Dated January 3, 2017

99.2     NICE Speech and Desktop Analytics Help Orange Poland Transform its Customer Service, Dated January 4, 2017

99.3     NICE Continues to Lead WFO Market According to Top Analyst Firm, Dated January 5, 2017

99.4     Frost & Sullivan Recognizes inContact as 2016 Leader in the North America Hosted/Cloud Markets, Dated January 5, 2017

99.5     NICE Introduces Nexidia Analytics – the Next Generation of Interaction Analytics, Dated January 10, 2017

99.6     It's Time to Re-Invent Customer Service. NICE Global Webinar Series Presents Expert Insights on How to Achieve This, Dated January 12, 2017

99.7     NICE Engage Receives Microsoft Skype for Business Certification, Dated January 17, 2017

99.8     International Financial Technology Company Selects inContact to Drive Customer Service Results and Fuel Growth, Dated January 23, 2017

99.9     Gartner Recognizes NICE as a Leader in New Magic Quadrant for Workforce Engagement Management, Positioned Highest in Execution and Furthest in Vision, Dated January 23, 2017

100.0   NICE Actimize Launches Quality Assurance and Productivity Studio Solutions to Improve Operational Efficiencies for Risk and Compliance Teams, Dated December 24, 2016
 
4
 EX-99.1 2 exhibit_99-1.htm EXHIBIT_99-1

Exhibit 99.1
 
NICE Recognized as a Leading Innovator in Customer Experience by
TMC CUSTOMER Magazine

Hoboken, N.J., January 3, 2017 – NICE (Nasdaq:NICE) today announced that it has won a Customer Experience Innovation Award, presented by TMC's CUSTOMER magazine. NICE was recognized for its Real-Time Authentication solution, placing it among best-in-class companies that are setting the standard in delivering exceptional customer experiences through all channels.

Using advanced voice biometrics, real-time decisioning capabilities and unique knowhow, NICE Real-Time Authentication makes it possible for contact centers to automatically verify a caller's identity within the first few seconds of every call with no customer effort required. This allows agents to focus on providing service quickly and efficiently, improving the customer experience as well as providing immediate guidance for fraud prevention when necessary.

"Congratulations to NICE for receiving a 2016 Customer Experience Innovation Award. NICE Real-Time Authentication has been selected for enhancing the customer experience and improving business relationships," said Rich Tehrani, CEO of TMC. "We're pleased to recognize this achievement."

Miki Migdal, president of the NICE Enterprise Product Group, said, "We are honored that TMC has recognized NICE Real-Time Authentication as one of the most innovative customer experience solutions on the market. This award reinforces our commitment to delivering market-leading technology in order to help organizations reinvent customer service."

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 551 256 5274, erik.snider@nice.com

Investors
Marty Cohen, +1 917 545 1107, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
 
 EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2

Exhibit 99.2
 
NICE Speech and Desktop Analytics Help Orange Poland Transform its
Customer Service

Hoboken, N.J., January 4, 2017 – NICE (Nasdaq:NICE) today announced that NICE speech and desktop analytics solutions, as well as Real Time Process Optimization, have been recently implemented by telecommunications provider Orange Poland to improve its contact center and back office productivity. Within three months of implementation, the operator reported more effective agent coaching, better customer service, as well as expected cost savings.

Orange Poland began its current service enhancement initiative by upgrading its NICE Call Recording and Quality Management applications, as well as expanding its portfolio of implemented NICE solutions to include: Interaction Analytics (including speech analytics identifying 30 distinct categories of customer calls); Real-Time Activity Monitoring (for desktop analytics at all managerial levels); and Real Time Process Optimization (providing both analytics and workflow automation).

As a result, with 6,000 workstations currently using NICE tools, the company realized an array of measurable benefits in just a few months, including call and call transfer reduction, average handle time decrease, and a significant increase in cross-sell activity.

Part of this rapid success was the result of more targeted call center agent coaching, based on speech and desktop analytics that identify precisely which agents need what guidance.

"We were very pleased to see almost immediate results, as NICE's analytics and optimization tools have enabled us to operate more efficiently and gain deeper insights into our service operation while achieving significant cost savings," said Jolanta Dudek, Board Member responsible for Customer Relations of Orange Poland. "Over the years, the NICE team has proven to be a trusted partner, and their solutions deliver real value."

According to John O'Hara, NICE EMEA president, "High-level executive support for the initiative, as well as close cooperation between the Orange Poland team, NICE CX Consulting, and our local implementation partner, CCSoft, made the large and complex transformation project possible." O'Hara added that "discipline and focus allowed us to help Orange Poland improve interaction quality and create a perfect experience for their customers. And that is also how NICE analytics solutions were able to deliver tangible business benefits within three months of the start of the project."

About Orange Poland
Orange Polska is a unique convergent operator in the Polish market, providing mobile and fixed-line telco services, as well as TV, energy and banking services. With over 16 million mobile customers and 98,67% 4G LTE range, Orange Polska is the number one network in Poland and the largest investor in state-of-the-art superfast internet, fiber and 4G.

Wojciech Jabczyński
Rzecznik Orange Polska
biuro.prasowe@orange.com
https://twitter.com/RzecznikOrange
www.blog.orange.pl

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

 
Corporate Media Contact
Erik Snider, +1 551 256 5274, erik.snider@nice.com

Investors
Marty Cohen, +1 917 545 1107, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
 
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including statements by Mr. O'Hara, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
 EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3

Exhibit 99.3
 
NICE Continues to Lead WFO Market According to Top Analyst Firm

DMG Consulting reports NICE's Contact Center Workforce Optimization market share grew to
41.5%, increasing its lead from 39.2% the previous year

Hoboken, N.J., January 5, 2017 – NICE (Nasdaq:NICE) continues to build upon its positive momentum and expand its clear leadership in the Contact Center Workforce Optimization (WFO) market, growing to 41.5 percent, according to the DMG Consulting LLC's 2016/2017 Workforce Optimization Product and Market Report. This figure does not include inContact, which enjoys a market share of 3.4 percent, according to the report.

NICE WFO is comprised of tightly integrated solutions, enabling organizations of all sizes to improve on their effectiveness and efficiency, by identifying performance gaps, delivering targeted coaching, forecasting workloads and scheduling staff. NICE's unique Adaptive WFO  approach uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations and motivational incentives, based on the individual agent unique persona. NICE WFO can be deployed on-premise, or in a hosted or cloud environment.

Donna Fluss, President, DMG Consulting
"Key trends over the past two years are challenging the status quo in everything contact centers do, from how staff is recruited and scheduled to how they are rewarded and compensated. Enterprises are investing significant amounts of time and money into their service organizations, and they expect to see a payback. Although productivity and cost savings are clearly important to executives, they now appreciate that delivering great service is a top priority and the responsibility of everyone in the company."

Miki Migdal, President, NICE Enterprise Group
"This report mirrors the momentum that we have been experiencing in the market. Adaptive WFO, our innovative approach to employee engagement, has garnered significant interest amongst customers and prospects. These organizations recognize that to achieve true efficiency and deliver outstanding customer service, they must incorporate advanced analytics and smart routing, which NICE provides to companies of all sizes and all verticals. In addition, these companies are either exploring or have begun a move to the cloud. NICE has proven to be the partner of choice with solutions which enable them to do so in an efficient and effective manner."

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 551 256 5274, erik.snider@nice.com

Investors
Marty Cohen, +1 917 545 1107, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

 
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2
 
 EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4

Exhibit 99.4
 
Frost & Sullivan Recognizes inContact as 2016 Leader in the North America
Hosted/Cloud Markets

inContact recognized for its technological innovation, product development, cloud solutions and overall leadership in the contact center industry

SALT LAKE CITY – January 5, 2017 – inContact, Inc., a NICE company (NASDAQ: NICE), the leading provider of cloud contact center software and workforce optimization tools, will receive the 2016 North American Award for Market Leadership in the Hosted/Cloud Automatic Call Distribution (ACD) and Workforce Optimization (WFO) markets at the Frost & Sullivan Excellence in Best Practices Awards Gala on January 11, 2017.

Each year, Frost & Sullivan presents this award to the company that has developed an innovative element in a product by leverage leading-edge technologies. The award recognizes the value-added features/benefits of the product and the increased ROI it offers customers, which in turn raises customer acquisition and overall market penetration potential.

"We are honored to receive this recognition and see it as further validation of our leadership position in the industry," said Paul Jarman, CEO at inContact. "This award from Frost & Sullivan substantiates our powerful combination of highly developed cloud technology with expert services, and a rich partner ecosystem, as the premier solution to help businesses achieve their customer service goals in the contact center market."

In 2016, inContact delivered three major updates to its Customer Interaction Cloud which focused on improvements to, and platform-wide integration of, Omnichannel Routing, Workforce Optimization and Analytics. Advancements in Omnichannel Routing were aimed at ensuring customers are connected to the right agent, regardless of the customer's preferred communication method. inContact Workforce Optimization upgrades and integrations drive greater efficiency and effectiveness through hybrid deployment models and a modern new interface that unifies and simplifies contact center administration. Furthermore, improvements to inContact Analytics provide actionable insights into every customer interaction to improve agent performance and elevate the customer experience.

"inContact maintains a strong in-house professional services team and mature service model with a proven and repeatable implementation methodology and high-touch aftercare services," said Frost & Sullivan Principal Analyst, Nancy Jamison. "Additionally, the acquisition of inContact by NICE has brought a new set of capabilities to the company. NICE's expansive R&D assets and intellectual property portfolio, along with a broad array of WFO capabilities, ensure that inContact customers will have an increasingly rich toolkit for their contact center operations."

Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.
 
Additional Information
·
Learn more about available cloud solutions from inContact
·
Follow @inContact on Twitter
·
Become a fan of inContact on Facebook

About inContact, a NICE company
 
inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions, helping organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. For more about NICE, visit www.nice.com. To learn more about inContact, visit www.incontact.com.

Media Contact:
Gavin Gustafson
gavin.gustafson@incontact.com
+1-801-320-3323 (MT)
 
Investors Contact:
Marty Cohen
+1-917-545-1107 (ET)
ir@nice.com
 
Yisca Erez
+972-9-775-3798 (CET)
NICE Ltd.
ir@nice.com
 
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current expectations of the management of NICE Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the Company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2
 EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5

Exhibit 99.5
 
NICE Introduces Nexidia Analytics – the Next Generation of Interaction Analytics

The solution will reinvent omni-channel customer service, enabling organizations to expand the
use of analytics across every interaction channel and create a data-driven customer service culture

Hoboken, N.J., January 10, 2017 – NICE (Nasdaq:NICE) introduces its next generation interaction analytics solution, based on the Nexidia platform, which sets a new standard for accurate, real-time omni-channel analysis.

The Nexidia Analytics solution, which incorporates best-of-breed capabilities from both Nexidia and NICE, uses deep learning neural networks to perform sophisticated audio and text search across interaction types, such as calls, chats, emails, and surveys. The robust, recording-agnostic solution delivers unmatched value as a driver of business insights. Coupled with NICE's existing analytics capabilities, the next generation analytics platform will equip new and existing customers with the tools to achieve business success across the enterprise.

"Speech and text analytics are the most effective tools for gaining insight into customers' and prospects' opinions, needs and wants," said Donna Fluss, President of DMG Consulting LLC. "Companies need omni-channel solutions that provide a fully integrated view of customer interactions. It's essential to know what customers and prospects are doing and saying in all channels, at all times, so that the company can take the right actions and deliver a personalized experience to each individual who reaches out to them."

"We are proud to offer the most advanced analytics solution in the market, which encompasses our vision of 'analytics with no limits,'" said Miki Migdal, President of the NICE Enterprise Product Group. "Leveraging Nexidia's leading capabilities, the latest NICE solution offers unparalleled accuracy, scalability and performance, enabling organizations around the globe to capitalize on the powerful insights from their omni-channel interactions. Infusing analytics into all our solutions is a pivotal strategy for NICE, and the integration of this technology with our WFO suite represents another critical step in reinventing customer service."

NICE's Next Generation Interaction Analytics solution is fully integrated with NICE Engage, Quality Management and Performance Management, and includes the following capabilities:

·
A single, uniform administration tool for phone calls, chats, emails, surveys and other interactions, eliminating siloed analytics applications and databases for each interaction type and allowing cross-channel workflows
·
Root cause analysis independent of the customer's chosen contact method, as well as extended cross-channel insights. This allows analysts to identify, for instance, whether a particular contact method is preferred and why; whether one channel is used consistently following another; whether efforts to push more interactions to self-service or chat are successful
·
Integrated reporting and query building reflecting complete omni-channel interaction analysis
·
Role-specific interface dashboards, configured for both supervisors and agents
·
Advanced linguistic and statistical text mining for integration with any leading Big Data analysis tool
 
To learn more about the Nexidia Analytics solution, click here.

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 551 256 5274, erik.snider@nice.com
 
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2
 
 EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6

Exhibit 99.6
 
It's Time to Re-Invent Customer Service. NICE Global Webinar Series
Presents Expert Insights on How to Achieve This

Hoboken, N.J., January 12, 2017 – NICE is helping organizations reinvent customer service during an upcoming webinar series that begins January 19. Open to participants across the globe, the webinars will focus on how analytics and automation solutions can be used to impact customers, employees, and omni-channel touch points in order to drive significant improvements across the customer service industry. Sessions will be led by industry experts, customers, as well as leading analysts from Forrester, Opus, and Saddletree.

Highlights of the webinar series include:
·
"How Workforce Management Drives A Competitive Advantage", presented by Christopher Chute, Research Vice President, Global SMB Cloud and Mobility Practice, IDC Research
·
"Transforming IVR: From Pain to Prosperity", presented by Art Schoeller, VP and Principal Analyst, Forrester Research"
·
"A View Into EE's Automation Best Practices – Case Study", presented by David Orton, Technical Manager, BT (formerly EE) & Karen Inbar, Advanced Process Automations Marketing Manager, NICE

The series runs from January 19 to March 30. For more information and to register for the webinars, click here.

About NICE
NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 551 256 5274, erik.snider@nice.com

Investors
Marty Cohen, +1 551 256-5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
 EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7

Exhibit 99.7
 
NICE Engage Receives Microsoft Skype for Business Certification
 
Hoboken, N.J., January 17, 2017 – NICE (Nasdaq:NICE) today announced that the Engage platform for omni-channel recording has been certified to support Skype for Business Server, Microsoft's next generation unified communications software. The certification allows businesses to benefit from the market's leading recording solution as they extend their service operations across multiple voice and chat channels.

NICE Engage is the leading recording platform available in the market. It helps organizations gain business insight and ensure quality and compliance. It is easily adaptable to meet each contact center's unique operational and business requirements, supporting thousands of concurrent IP streams in a single platform, while also serving as the foundation for NICE's broad portfolio of real-time and offline applications.

As more and more organizations are using Microsoft's Skype for Business, NICE has adapted its recording solution to support the growing and diverse forms of communications that customers need to capture by simplifying integration.

"We are pleased to see NICE certify its Engage Platform version 6.5 for Skype for Business Server 2015 and extend the communication experience for organizations to achieve more," said Andrew Bybee, Principal Group Product Manager for Skype for Business, Microsoft.

Miki Migdal, President of the NICE Enterprise Product Group, said: "With this new certification, NICE continues to strengthen its long-standing relationship with Microsoft. Businesses using both NICE Engage and Microsoft Skype for Business will benefit from having the most advanced recording platform in the market to capture all interactions for security, compliance, and quality management purposes."

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 551 256 5274, erik.snider@nice.com

Investors
Marty Cohen, +1 551 256-5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.##
 
 
 EX-99.8 9 exhibit_99-8.htm EXHIBIT 99.8

Exhibit 99.8
 
International Financial Technology Company Selects in Contact to Drive
Customer Service Results and Fuel Growth

Cloud flexibility enables growing service provider to meet customer need and meet
organizational goals

SALT LAKE CITY – January 23, 2017 – inContact, Inc., a NICE company (Nasdaq:NICE),  and the leading provider of cloud contact center software and workforce optimization tools, today announced fast-growing financial technology company will utilize inContact's Customer Interaction Cloud to increase economic opportunity for its clients. The company will leverage the cloud flexibility to integrate its two contact centers in Mexico, and over 200 locations within the United States, into one seamless system of more than 1,000 agents.

This rapidly-expanding organization is experiencing 70% year-over-year growth which presented regular reliability and system scalability challenges from their inflexible premises-based system. The company will leverage the inContact cloud flexibility to add at least 50 agents per month over the next year for a total of more than 1,500 agents by the end of 2017. Additionally, they are contracting with an existing inContact customer, an international customer service outsourcer, for an added 200-300 agents.

"With customer service being the new battleground for customers, companies are seeking flexibility in their contact center solutions," noted Paul Jarman, inContact CEO. "The scalability of inContact's cloud platform offers companies the ability to meet customer needs and achieve their customer service goals."

inContact will provide their new customer with a complete cloud-based contact center solution, for both inbound and outbound services, featuring a comprehensive integration with a custom customer relationship management (CRM) system. Inbound customer service traffic is routed through the skills-based Automatic Call Distribution (ACD) software which quickly and seamlessly matches callers to the most-qualified agent for the customer's individual needs. Paired with inContact Interactive Voice Response (IVR), integrated with the ACD in the cloud, offers customers cost and time saving self-service opportunities to increase customer satisfaction and improve overall operational efficiencies. For proactive outreach, the company selected inContact's award-winning Personal Connection dialer to increase productivity by seamlessly connecting agents with clients by eliminating the tell-tale pause of typical legacy dialers. Personal Connection's patented technology connects agents at the first greeting and paves the way for better outcomes through higher conversion rates. Reliability and efficiency are vital to the everyday effectiveness of their outbound communication efforts to new and existing customers.
 
Additional Information
·
Learn more about available cloud solutions from inContact
·
Follow @inContact on Twitter
·
Become a fan of inContact on Facebook

About inContact, a NICE company
 
inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions, helping organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. For more about NICE, visit www.nice.com. To learn more about inContact, visit www.incontact.com.

Media Contact:
Gavin Gustafson
gavin.gustafson@incontact.com
+1-801-320-3323 (MT)
 
Investors Contact:
Marty Cohen
+1-551-256-5354 (ET)
ir@nice.com
 
Yisca Erez
+972-9-775-3798 (CET)
NICE Ltd.
ir@nice.com
 
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current expectations of the management of NICE Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the Company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
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 EX-99.9 10 exhibit_99-9.htm EXHIBIT 99.9

Exhibit 99.9
 
Gartner Recognizes NICE as a Leader in New Magic Quadrant
for Workforce Engagement Management, Positioned Highest
in Execution and Furthest in Vision
 
NICE was named a leader based on its completeness of vision and ability to execute

Hoboken, N.J., January 23, 2017 – NICE (Nasdaq:NICE) today announced that it has been positioned highest and furthest in the Leaders quadrant of the Gartner, Inc. Magic Quadrant for Workforce Engagement Management1 (WEM) based on its completeness of vision and ability to execute for its WFO offering.

The Gartner, Inc. report assesses vendors' WFO offerings, with a special focus on WEM technologies that drive employee engagement. The report states, "A growing market awareness of the importance of the employees in customer engagement centers is triggering an adjustment in the technologies needed to manage their day-to-day roles." A complimentary copy of the report can be downloaded at: http://info.nice.com/Gartner-Magic-Quadrant.html

Vendors' completeness of vision was evaluated based on criteria such as market understanding, marketing and sales strategy, business model and innovation. Ability to execute was measured according to the depth and breadth of the vendor's WEM products, overall viability of its WEM business, marketing execution, customer experience and operations.

Miki Migdal, president of the NICE Enterprise Product Group, said: "NICE is proud to be positioned highest and furthest in the Leaders quadrant of the Gartner, Inc. Magic Quadrant. We feel this recognition reflects important developments that NICE has been spearheading in the market to drive greater employee engagement.

"We believe that our breakthrough in analytics supports our WEM vision by providing key insights from every interaction channel, achieving what we term as 'analytics with no limits.' We continue to enjoy solid momentum in the market as we execute on our vision of reinventing customer service by delivering innovative, analytics-based solutions for workforce engagement management."

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 551 256 5274, erik.snider@nice.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

 
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
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 EX-99 11 exhibit_100.htm EXHIBIT 100

Exhibit 100
 
NICE Actimize Launches Quality Assurance and Productivity Studio
Solutions to Improve Operational Efficiencies for Risk and Compliance Teams

With next best action guidance, analysts can focus on the complexities of an investigation

Hoboken, N.J. – January 24, 2017 – NICE Actimize, a NICE (Nasdaq:NICE) business and the industry's largest and broadest provider of a single financial crime, risk, and compliance software platform for the financial services industry has launched two new product solutions that enhance its industry-leading alert and case management suite of solutions with end-to-end investigation process tools.
 
Both new solutions work to enable efficiency gains within financial crime and compliance operations. The Actimize Quality Assurance solution creates a real-time connection between risk and compliance and quality teams. By unifying investigations and quality assurance processes on one platform, the solution provides a closed-loop investigation process, leading to more accurate investigations and lower error rates. This means that financial services organizations can lower the cost of compliance and optimize their operations.
 
The Actimize Productivity Studio solution offers a new way to gauge and address operational risk. It measures team and individual performance, as well as metrics pertaining to business processes, so that financial services organizations can optimize their operations across jurisdictions, geographies, and teams. Utilizing this data, the solution allows users to tune workflows. Additionally, the solution includes operational analytics which have a twofold mission: they can be utilized by managers to see and address anomalies in their teams' work, and they can be used by analysts in the form of "next-best-action" guidance, which makes automatic suggestions of what to do next based on the risk type, jurisdiction, and other criteria.
 
"Financial crime, risk and compliance teams benefit from solutions that enable them to identify areas for improvement in their investigations as well as bottlenecks and inefficiencies in their workflows, resulting in improved operational efficiency," said Shirley Inscoe, Senior Analyst, Aite Group, who specializes in fraud, consumer compliance and data security. "Identifying workflow anomalies and case work inaccuracies may also lead to smoother, more productive investigations with better end results. Automated tools such as these introduced by NICE Actimize can help a financial institution address process improvements quickly while reducing operating costs."

"These innovative solutions remove significant inefficiencies from the investigations process, while solving risk, compliance and QA pain points," said Chad Hetherington, Vice President & General Manager, Case Management Solutions, NICE Actimize. "When combined with our robust case management solution, these two solutions work to lower the risk profile of the financial institution because analysts are able to take the fastest, most accurate and effective steps for any type of investigation, leading to more positive outcomes and a higher level of consistency across the organization."
 
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq:NICE.

About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Press Contact:
Cindy Morgan-Olson
+1-551-256-5000
NICE Actimize
cindy.morgan-olson@niceactimize.com

Investors:
Marty Cohen
+1 551 256-5354
ir@nice.com

Yisca Erez
+972-9-775-3798
NICE Ltd.
ir@nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Hetherington, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
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