0001178913-16-004986.txt : 20160405 0001178913-16-004986.hdr.sgml : 20160405 20160405073921 ACCESSION NUMBER: 0001178913-16-004986 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 13 CONFORMED PERIOD OF REPORT: 20160405 FILED AS OF DATE: 20160405 DATE AS OF CHANGE: 20160405 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE SYSTEMS LTD CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: ELECTRONIC COMPUTERS [3571] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 161553012 BUSINESS ADDRESS: STREET 1: 8 HAPNINA STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 8 HAPNINA STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 6-K 1 zk1618315.htm 6-K zk1618315.htm
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C.  20549
 
FORM 6-K
 
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of March 2016 (Report No. 1)

Commission File Number: 0-27466

NICE-SYSTEMS LTD.
(Translation of Registrant's Name into English)


22 Zarchin Street, P.O. Box 690, Ra'anana, Israel
(Address of Principal Executive Offices)
 
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
 
Form 20-F x Form 40-F o
 
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
 
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
 
 
 
 
 
CONTENTS
 
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
 
99.1           NICE Deploys its Investigate Digital Policing Solution on the Microsoft Azure Government Cloud Platform, Dated March 1, 2016

99.2           Social Media Customer Service Declines, American Consumers Don’t Know What Good Service Looks Like, New Survey Finds, Dated March 2, 2016

99.3           NICE Actimize Cited for Innovative Technology for 2nd Year in a Row By 2016 Wall Street Letter Institutional Trading Awards, Dated March 3, 2016

99.4           NICE Proves Again to be the Clear Workforce Management Market Share Leader According to DMG, Dated March 7, 2016

99.5           NICE Wins Four Prestigious Stevie® Awards for Sales & Customer Service, Dated March 8, 2016

99.6           NICE Actimize Launches Cross-Asset Cloud Markets Surveillance Solution Featuring FX and Case Management Capabilities, Dated March 15, 2016

99.7           NICE Actimize Recognized as a 2016 Top 10 Banking Analytics Solution Provider by Banking CIO Outlook, Dated March 22, 2016

99.8           NICE Actimize Kicks Off "The Changing Face of AML Technology” Webinar Series by Delving into Critical Issues within the Financial Services Sector, Dated March 24, 2016

99.9           NICE Helps Prince George’s County Get NG911-Ready, Dated March 28, 2016

100.0         Long Term Care Partners Chooses NICE Cloud-Based Workforce Management and Substantially Reduces Workforce Expenses during Peak Periods, Dated March 29, 2016

100.1         Asurion Enhances Customer Service with NICE Real-Time Solutions, Dated March 30, 2016

100.2         NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for Desktop Analytics and Robotic Automation, Dated March 31, 2016

 
2
 
 
SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
 
 
NICE-SYSTEMS LTD.
  
       
 
By:
/s/ Yechiam Cohen  
    Name: Yechiam Cohen  
    Title: General Counsel  
       
 
Dated:  April 5, 2016
  


 
3
 
 
EXHIBIT INDEX
 
CONTENTS
 
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
 
99.1           NICE Deploys its Investigate Digital Policing Solution on the Microsoft Azure Government Cloud Platform, Dated March 1, 2016

99.2           Social Media Customer Service Declines, American Consumers Don’t Know What Good Service Looks Like, New Survey Finds, Dated March 2, 2016

99.3           NICE Actimize Cited for Innovative Technology for 2nd Year in a Row By 2016 Wall Street Letter Institutional Trading Awards, Dated March 3, 2016

99.4           NICE Proves Again to be the Clear Workforce Management Market Share Leader According to DMG, Dated March 7, 2016

99.5           NICE Wins Four Prestigious Stevie® Awards for Sales & Customer Service, Dated March 8, 2016

99.6           NICE Actimize Launches Cross-Asset Cloud Markets Surveillance Solution Featuring FX and Case Management Capabilities, Dated March 15, 2016

99.7           NICE Actimize Recognized as a 2016 Top 10 Banking Analytics Solution Provider by Banking CIO Outlook, Dated March 22, 2016

99.8           NICE Actimize Kicks Off "The Changing Face of AML Technology” Webinar Series by Delving into Critical Issues within the Financial Services Sector, Dated March 24, 2016

99.9           NICE Helps Prince George’s County Get NG911-Ready, Dated March 28, 2016

100.0         Long Term Care Partners Chooses NICE Cloud-Based Workforce Management and Substantially Reduces Workforce Expenses during Peak Periods, Dated March 29, 2016

100.1         Asurion Enhances Customer Service with NICE Real-Time Solutions, Dated March 30, 2016

100.2         NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for Desktop Analytics and Robotic Automation, Dated March 31, 2016

4
 
 EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1 exhibit_99-1.htm
Exhibit 99.1
 
NICE Deploys its Investigate Digital Policing Solution on the Microsoft
Azure Government Cloud Platform

Collaboration provides law enforcement agencies with a comprehensive, CJIS-compliant cloud
solution for managing investigations and digital evidence
 
Paramus, NJ – March 1, 2016 – NICE Systems (NASDAQ: NICE) announced it is deploying the NICE Investigate digital policing solution on the Microsoft Azure Government cloud platform. The collaboration provides law enforcement agencies with a comprehensive Criminal Justice Information Services (CJIS)-compliant cloud solution for managing investigations and digital evidence.

Police departments are being inundated by digital evidence from body cameras, CCTV, in-car video, interview recordings, crowd-sourced data (such as citizen tips, photos, and videos), ALPR, CAD, RMS, and other sources. All too often, this data is stored in silos, making it difficult for investigators to collect, review and correlate the information they need to build a case. As one of the industry’s most comprehensive, CJIS-compliant cloud-based solutions for managing investigations and digital evidence, NICE Investigate goes well beyond other digital investigation solutions in use today by streamlining the collection, analysis, and sharing of digital evidence, so investigators can piece together the ‘who, what, where, when, why’ of their investigations and close more cases faster.

Azure Government is the first hyperscale commercial infrastructure cloud platform contractually committed to meeting the CJIS security requirements for federal, state, and local governments. NICE’s collaboration with Microsoft allows law enforcement agencies to use this secure cloud platform to help safeguard digital evidence and better ensure the integrity of investigations. Utilizing a SaaS (Software as a Service) solution also helps eliminate the up-front hardware and resource costs associated with an on-premises option, and the cloud’s inherent scalability means NICE Investigate can more easily adjust to meet changing investigative workloads and evidence storage requirements.

“Digital policing initiatives are flooding police departments with valuable evidence that needs to be collected, stored, and analyzed in an efficient and timely manner,” said Chris Wooten, executive vice president, NICE Systems. ”Our collaboration with Microsoft Corp. means police departments can benefit from NICE Investigate’s comprehensive data collection, analysis, and collaboration capabilities in the secured, scalable, and cost-effective environment of the Microsoft Azure Government cloud.”

“Offering the NICE Investigate solution on the Microsoft Azure Government cloud platform reinforces our shared commitment to providing law enforcement the most advanced tools available to help them do their jobs and better protect the public,” said Michael Donlan, vice president, U.S. State and Local Government, Microsoft.

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud, and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

 
 
 

Corporate Media Contact - NICE
Erik Snider +1 877 245 7448, erik.snider@nice.com

Investors
Marty Cohen +1 212 574 3635, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements Pertaining to NICE Systems
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2

 
 
 EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2 exhibit_99-2.htm
Exhibit 99.2
 
Social Media Customer Service Declines, American Consumers Don’t
Know What Good Service Looks Like, New Survey Finds

NICE/BCG 2016 Consumer Experience Report reveals social media use is on the decline for
customer service and U.S. consumers have lower expectations in 15 out of 25 categories compared to other countries

Paramus, New Jersey, March 2, 2016 – Social media is among the last places consumers want to go for customer service, according to a new survey commissioned by NICE Systems (NASDAQ: NICE) and the Boston Consulting Group (BCG). And among Americans, expectations are low across the board. The NICE/BCG 2016 Consumer Experience Report focused on customer interactions with providers of financial, telecom, and insurance services. Over 1,700 people between the ages of 18 and 65 were interviewed across the U.S., the U.K., the Netherlands, France and Australia.

The report found that the number of consumers using social media to resolve customer service issues has dropped compared to two years ago. While daily, weekly, and monthly use of social media channels doubled between 2011 and 2013, those same categories declined between 2013 and 2015, while the number of respondents who never use or are not offered social media customer service rose from 58 percent in 2013 to 65 percent in 2015.

Respondents who do not use social media cited a number of reasons why. It takes too long to address issues said 33 percent, it has limited functionality reported 32 percent, and it isn’t feasible for complex tasks according to 30 percent. Social media was the channel with the highest percentage of abandons in both 2013 and 2015, with the number rising from 32 percent to 42 percent over that period.

U.S. consumers surveyed have lower expectations of customer service in general. Australia and European respondents thought it essential that they be automatically routed to the correct customer service agent along with their information without being transferred multiple times, and that their service provider rep be aware of their past three to five interactions with the company to tailor service to their needs. American respondents, on the other hand, said all of those actions would “exceed expectations.” In total, Americans surveyed ranked only 15 out of 25 factors as essential, while other countries’ respondents expected anywhere from 21 to all 25 attributes.

While American respondents don’t seem to mind waiting for multiple call transfers or repeating their information, having issues resolved immediately was cited by other countries and all industries, genders, and ages as the top factor in a perfect experience, valued by 51 percent of respondents. Other important factors include reps knowing what consumers need and providing an immediate solution, forwarding information and actions from department to department, and knowing what consumers already did through a self-service channel.

Other findings that can be found in the complete report include:

 
·
Decreased satisfaction and success since 2013 across the board with all contact channels (except for mobile apps), particularly Interactive Voice Response (IVR) (down 20 percent) and social media (down 23 percent).
 
 
·
Churn rates vary amongst different age groups. While 78 percent of baby boomers will leave a provider due to a customer service issue, only 54 percent of millennials will do so.
 
 
·
Sharp increase in customer skepticism about the effects of their feedback, with only 25 percent thinking it likely that service providers took action based on their feedback, down from 40 percent in 2012.
 
 
 
 

“This year’s survey serves as further proof that customer service is becoming more complex and more critical for a company’s success,” says Tom Dziersk, President NICE Americas. “When an organization can create a perfect experience, there are many dividends, and as the report’s findings make clear, ample room for improvement creates many opportunities for businesses to set themselves apart. Every day, we see companies that partner with NICE beginning to better anticipate the journey of their customers. They are leveraging advanced analytics to better understand customers both as individuals, as well as a collective, to ensure that they are best prepared to provide service that makes a difference.”

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider +1 877 245 7448, erik.snider@nice.com

Investors
Marty Cohen,+1 212 574 3635, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Dziersk, are based on the current beliefs, expectations and assumptions of the management of NICE-Systems Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

2

 
 
 EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3 exhibit_99-3.htm
Exhibit 99.3
 
NICE Actimize Cited for Innovative Technology for 2nd Year in a Row
By 2016 Wall Street Letter Institutional Trading Awards

NICE Holistic Surveillance a focus of the WSL award accolade
 
New York – March 3, 2016 - NICE Actimize, a NICE Systems business and the industry's largest and broadest provider of a single financial crime, risk and compliance software platform for the financial services industry, announced on February 23 that it was presented with the “Most Innovative Use of Technology” award from Wall Street Letter, a publication of Pageant Media for the second year in a row. Now in its fifth year, the 2016 WSL Institutional Trading Awards recognize excellence among providers to the institutional trading industry specifically rewarding brokerage firms, exchanges and financial technology companies for achievements and innovation over the past year.
 
“Once again, our judges were pleased to recognize the contribution of NICE Actimize and its achievements in trading technology and innovation within this year’s voting categories,” said Anna Lyudvig, Editor, Wall Street Letter. “As financial institutions, brokerages and exchanges continue to face significant challenges, they turn to innovative technology to find new ways to address operational risk, manage compliance and improve ROI.”

"We’d like to thank Wall Street Letter for acknowledging NICE’s innovation and its holistic and communications surveillance technology,” said Cromwell Fraser, Vice President of Communication Compliance, NICE, who accepted the award. “With the innovation offered in our solutions coupled with a high level of service designed to help our clients successfully manage critical market issues, this Innovation award continues to demonstrate our commitment to the issues faced by financial institutions.”

The panel of judges included industry subject matter experts and publication editors who reviewed hundreds of submissions across 36 award categories. For more information on NICE Actimize’s holistic surveillance solutions please visit our web site, by clicking here.

About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.nice.com/actimize, @NICE_Actimize or NASDAQ:NICE.

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com.

 
 
 

Press contacts:
Cindy Morgan-Olson
+1-212-851-8842
NICE Actimize
cindy.morgan-olson@niceactimize.com

Investors:
Marty Cohen
+1-212-574-3635 (ET)
ir@nice.com

Yisca Erez
+972-9-775-3798 (CET)
NICE Systems Ltd.
ir@nice.com

Trademark note: Actimize, the Actimize logo, NICE, and the NICE logo are trademarks or registered trademarks of NICE Systems Ltd. and/or its subsidiaries. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: http://www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Fraser are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 

2

 
 
 EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4 exhibit_99-4.htm
Exhibit 99.4
 
NICE Proves Again to be the Clear Workforce Management Market
Share Leader According to DMG

In recent analyst report NICE extends its lead as #1 in WFM market share with 24.6%, while
tallying high marks for customer satisfaction

Paramus, NJ, March 7, 2015 – NICE Systems (NASDAQ: NICE) announced today that it has again been acknowledged by DMG Consulting LLC as the worldwide leader in the Workforce Management (WFM) market, with a 24.6 percent market share, further extending its lead over competitors. NICE was also recognized for high customer satisfaction overall, achieving a perfect score in the area of current product.

“2015 was the best year in decades for the WFM market, and 2016 is looking even better,” said Donna Fluss, President of DMG Consulting. “The momentum in the WFM market is being fueled by back-office implementations and a replacement cycle in contact centers. While WFM remains the most important productivity tool in contact centers, the needs and expectations of the Millennial generation are forcing managers to reconsider their approaches to staffing and scheduling. The market needs new solutions that are designed to optimize employee choice, increase schedule flexibility, and promote agent empowerment, in order to help enterprises create a compelling workplace.”

NICE IEX Workforce Management (WFM) is the most complete and configurable solution available today, enabling companies to fine-tune the solution in real-time to their specific environment, delivering the greatest forecasting precision and the most engaged employees. All of this is done with the scale and performance NICE clients expect, whether delivered on-premises or via the cloud.

“This recognition by DMG is important validation of the investment NICE continues to make in its Workforce Optimization and WFM capabilities,” said Miki Migdal, President of the NICE Enterprise Product Group. “Our momentum in the market, and positive feedback from customers shows that the vision to provide agent-centered WFO solutions has indeed become a reality. We recognize the growing role Millennials play in the workforce, and we are committed to creating an environment that is conducive for this segment to deliver exceptional customer service.”

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors
Marty Cohen, +1 212 574 3635, ir@nice.com, ET
Yisca Erez, +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.

 
 
 

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

2

 
 EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5 exhibit_99-5.htm
Exhibit 99.5
 
NICE Wins Four Prestigious Stevie® Awards for Sales & Customer
Service

Paramus, New Jersey, March 8, 2016 – NICE Systems (NASDAQ: NICE) announced today that it has received four prestigious Stevie® Awards for Sales & Customer Service.

NICE won three Silver Stevie® Awards in the Contact Center Solution New Version category for the following:

 
·
NICE Engage Platform - The NICE Engage Platform provides comprehensive omni–channel interaction recording. Designed for flexibility, it easily adapts to the unique operational requirements of any call center. In a single platform, organizations have support for thousands of concurrent IP streams: capturing, forwarding streams in real time, recording and archiving.
 
 
·
Journey Voice of the Customer – NICE’s Journey Voice of the Customer maps customer journeys across multiple channels and lets firms know how satisfied customers are at each touchpoint.  This helps businesses prioritize which areas they should address to maximize the customer experience and their return on investment.
 
 
·
Robotic Automation – NICE’s solution automates routine back office processes that do not require human thought or involvement. From start to finish, it automates all of the steps needed to perform any task, eliminating the need for manual intervention.  By automating desktop activities, employees are freed up to focus on more sophisticated processes.
 
NICE’s Sales Performance Management Suite also took home a Bronze Stevie® in the Incentive Management Solution category. The suite provides the end-to-end ability to create, manage and distribute all aspects of a commissions program. It automates the process of commission, bonus, and incentive administration in support of any type of variable pay strategy to deliver a pay-for-performance system that rewards employees for achieving targets that align with business strategy.

The 10th Annual Stevie® Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. More than 60 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month.

“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success,” said Michael Gallagher, president and founder of the Stevie® Awards. “The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.”

“We are honored to have received four Stevie Awards in recognition of our leading customer engagement solutions,” said Miki Migdal, President of the NICE Enterprise Product Group. “NICE is committed to providing organizations with all the tools and information they need to create outstanding customer experiences and to make sure their employees are fully engaged, informed and prepared for every interaction. The innovation of our solutions is grounded in this mission.”

Details about the Stevie® Awards for Sales & Customer Service and the list of Stevie® winners in all categories are available at www.StevieAwards.com/sales.

 
 
 

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors
Marty Cohen, +1 212 574 3635, ir@nice.com, ET
Yisca Erez, +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including those by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE-Systems Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. A seventh program, the Stevie Awards for Great Employers, will debut in April 2016.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.
 

2
 
 EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6 exhibit_99-6.htm
Exhibit 99.6
 
NICE Actimize Launches Cross-Asset Cloud Markets Surveillance
Solution Featuring FX and Case Management Capabilities

This approach enables users to target equities, fixed income, futures
 and options asset classes in a single, hybrid cloud environment

NEW YORK – March 15, 2016 – NICE Actimize, a NICE Systems (NASDAQ:NICE) business and the largest and broadest provider of financial crime, risk and compliance software for the financial services industry, announces the launch of its next-generation Actimize Cross-Asset Cloud Markets Surveillance solution, featuring Foreign Exchange (FX) and Case Management capabilities. The solution targets foreign exchange, equities, fixed income, futures and options asset classes in a single hybrid cloud environment, and meets the unique compliance needs and regulatory requirements of both buy-side and sell-side firms.

Leveraging NICE Actimize’s more than 12 years of experience with OTC instruments, the Cloud Markets Surveillance solution provides a comprehensive package of surveillance models that enable global regulatory compliance across products and markets. The solution’s proven analytic capabilities offer fully automated surveillance and end-to-end workflow management, investigation, audit, and reporting/dashboard capabilities.

The NICE Actimize Cross-Asset Cloud Markets Surveillance solution’s Risk Case Manager (RCM), which is already deployed at numerous financial institutions, is a fully integrated, web-based case manager that offers efficient alert management, ad hoc investigation, and audit trail functionality. This combination of features improves organizational communication and minimizes redundant efforts, while meeting regulatory books and records obligations.

“Our hybrid approach provides unique capabilities across a broad range of markets,” said Puja Agrawal, Vice President & General Manager, NICE Actimize. “Our robust compliance-as-a-service cloud solution supports a predictive, preventative approach to managing risk, while maintaining integrity and offering financial organizations of all sizes a unique value proposition.”

“As regulatory demands grow, the importance of effective and technologically top-of-line trade surveillance increases — especially in terms of coverage expansion for asset classes. In an era where compliance concerns are evolving to be a major area of firm operations, a secure, flexible and cost-effective market surveillance capability is viewed as a competitive differentiator for both brokers and execution venues,” said Danielle Tierney, senior analyst at Aite Group LLC.

The Cloud Markets Surveillance solution combines a core set of NICE Actimize’s industry recognized, out-of-the-box detection scenarios with investigation capabilities, robust query and reporting tools, case management, and compliance oversight capabilities. Its turn-key implementation and reduced up-front costs mean greater affordability for firms of all sizes.

Click here for more information.

 
 
 

About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com.

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com

Press Contacts:
Cindy Morgan-Olson
+1-212-851-8842
NICE Actimize
cindy.morgan-olson@niceactimize.com

Investors:
Marty Cohen
+1-212-574-3635
ir@nice.com

Yisca Erez
+972-9-775-3798
NICE Systems Ltd.
ir@nice.com

Trademark Note: Actimize, the Actimize logo, NICE and the NICE logo are trademarks or registered trademarks of NICE Systems Ltd. and/or its subsidiaries. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: http://www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Ms. Agrawal, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2
 EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7 exhibit_99-7.htm
Exhibit 99.7
 
NICE Actimize Recognized as a 2016 Top 10
Banking Analytics Solution Provider by Banking CIO Outlook

NICE Actimize showcased for excellence in delivering innovative solutions addressing fraud and cybercrime
 
NEW YORK – March 22, 2016 – NICE Actimize, a NICE Systems (NASDAQ:NICE) business and the largest and broadest provider of financial crime, risk and compliance software for the financial services industry, has been included in Banking CIO Outlook Magazine’s 2016 list of the “Top 10 Banking Analytics Solution Providers”.  The companies selected for the Top 10 list were chosen for their ability to develop innovative analytics technologies and methodologies that improve the way financial institutions do business.

The Banking CIO Outlook 2016 Top10 list was determined by a panel of banking industry experts and members of its editorial board after evaluation across a range of elements, including the ability to develop innovative technologies and methodologies while providing outstanding customer service.

“CIOs are leveraging Big Data and analytics solutions to govern, organize, and manage data flow. These practices help banks gain valuable insights and capture fraudsters,” noted James Robertson, Managing Editor of Banking CIO Outlook. “We showcased NICE Actimize because it continues to break new ground with its excellence in delivering innovative solutions addressing fraud and cybercrime, thereby benefiting its global network of financial institution customers.”

“NICE Actimize is honored to be recognized by Banking CIO Review’s editorial board for our leadership in fraud and cybercrime technology and analytics,” said Erez Zohar, Vice President & General Manager, Fraud & Cybercrime Management Solutions, NICE Actimize. “We help financial institutions protect their customers by applying advanced behavior anomaly analytics that connect the dots between fraud and cybercrime data for a holistic view of threats.”

Explained Zohar, “NICE Actimize provides field-tested fraud detection models along with open analytics technology that allows financial institutions to easily design their own detection logic to stay ahead of emerging threats. Our analytics solutions produce real-time actionable risk scores, which keep the fraudsters out of the system while providing customers simple access.”

NICE Actimize is an enterprise fraud market leader in the number of digital banking customers and transactions it guards within the United States, protecting more than 150 million U.S. digital banking customers across the top five U.S. banks.

For full feature story coverage, please click here.

About Banking CIO Outlook
Banking CIO Outlook is a magazine published from Fremont, California, that helps professionals access information regarding the trends, opinions and relevant discussions pertaining to challenges faced by the Banking Industry. Through nominations and consultations with industry leaders, its editors choose the best in the banking domain. Banking CIO Outlook’s February Edition is an annual listing of Top 10 Banking Analytics Solution Providers. For more info: http://www.bankingciooutlook.com/

 
 
 
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com.

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Press Contacts:
Cindy Morgan-Olson
+1-212-851-8842
NICE Actimize
cindy.morgan-olson@niceactimize.com

Investors:
Marty Cohen
+1-212-574-3635 (ET)
ir@nice.com

Yisca Erez
+972-9-775-3798 (CET)
NICE Systems Ltd.
ir@nice.com

Trademark Note: Actimize, the Actimize logo, NICE and the NICE logo are trademarks or registered trademarks of NICE Systems Ltd. and/or its subsidiaries. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: http://www.nice.com/nice-trademarks.
 
 
2
 

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Zohar, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
3
 
 EX-99.8 9 exhibit_99-8.htm EXHIBIT 99.8 exhibit_99-8.htm
Exhibit 99.8
 
NICE Actimize Kicks Off "The Changing Face of AML Technology”
Webinar Series by Delving into Critical Issues within the Financial Services Sector

The three-part series will focus on how Big Data, analytics and business intelligence technologies
affect the financial services sector

NEW YORK – March 24, 2016 – NICE Actimize, a NICE Systems (NASDAQ:NICE) business and the largest and broadest provider of a single financial crime, risk and compliance software platform for the financial services industry, is launching a no-cost, technology-focused Webinar Series beginning April 20, 2016. As a continuation of its “Compliance of...” and “Emerging Threats” webinar series which recently concluded, this new three-part series titled “The Changing Face of Anti-Money Laundering Technology” will focus on how Big Data, analytics and business intelligence technologies are working to change the face of anti-money laundering efforts by exploring the new methodologies used to address critical issues and complex problems within the financial services sector.

The webinar series will feature two of NICE Actimize’s anti-money laundering technology experts, each of whom has vast expertise in the technologies used to thwart AML-related problems. Tom Berkovitch, NICE Actimize AML Product Marketing Manager with more than a decade of experience working with global financial institutions, will moderate and host the discussions. Or Peles, NICE Actimize’s Chief Technology Officer, will join the first webinar focused on Big Data. Peles leads the technology group for NICE Actimize and is responsible for the architecture and design of the Actimize Fraud & Cybercrime, Anti-Money Laundering, and Financial Markets Compliance product lines.

According to David Kwan, VP and General Manager, Anti-Money Laundering, NICE Actimize, “As money laundering becomes increasingly complex, compliance officers and technology leaders will look for sophisticated technology solutions to manage these issues across their institutions. New tech advancements are looking to bring efficiency into the process. Fortunately, breakthroughs in Big Data analytics are contributing to advancements in fighting money laundering and addressing regulatory compliance requirements. Our webinar series explores these scenarios.”

The installments of the “Anti-money Laundering Technology” Webinar Series will roll out monthly as follows:
 
·
“Big Data: How the adoption of Big Data technologies is changing the face of the AML landscape.” April 20.
 
·
“Analytics: How analytics are changing the face of the AML function and what is expected in the future.” May 18.
 
·
“Business Intelligence: How operational reporting and BI are altering the way the Compliance function is helping manage organizations.” June 15.

Additional NICE Actimize Webinar Series resources:
 
·
Registration Site: AML Tech Trends Series
 
·
On our Blog: AML related topics and thought leadership.
 
·
Previous webinar series on demand: Culture of and Emerging Threats

 
 
 

About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or NASDAQ:NICE.

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Press Contact:
Cindy Morgan-Olson
NICE Actimize
+1-212-851-8842
cindy.morgan-olson@actimize.com

Investors:
Marty Cohen
+1-212-574-3635 (ET)
ir@nice.com

Yisca Erez
+972-9-775-3798 (CET)
NICE Systems Ltd.
ir@nice.com

Trademark note: Actimize, the Actimize logo, NICE, and the NICE logo are trademarks or registered trademarks of NICE Systems Ltd. and/or its subsidiaries. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Kwan, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2
 EX-99.9 10 exhibit_99-9.htm EXHIBIT 99.9 exhibit_99-9.htm
Exhibit 99.9
 
NICE Helps Prince George’s County Get NG911-Ready

NICE solutions will support County’s current communications needs and facilitate eventual
transition to text-to-911 and NG911

Paramus, N.J. – March 28, 2016 – Prince George’s County, Maryland, is committed to establishing one of the premier emergency communications centers in the Washington D.C. Metro area. Just months after opening its new 46,000-square-foot, state-of-the-art Public Safety Complex in Landover, Md., the public safety agency has commissioned NICE Systems (NASDAQ: NICE) to upgrade the communications recording systems at its main 911 center in Bowie, Maryland, and to equip the new 911 backup center at its Landover complex with upgraded NG911-ready technology as well. The NICE solutions will support the County’s current communication recording needs and enable a seamless migration to text-to-911 and NG911.

The NICE upgrade and expansion builds on other technology investments that the County had already made to transition to a fully interoperable and NG911-ready public safety environment. These include a Motorola P25 radio system and an Airbus DS VESTA ® 9-1-1 system designed to support text-to-911 and future NG911 communications. The County’s upgrade and expansion of NICE solutions, including NICE Inform and NRX, mean that these IP communications can be captured and assembled chronologically in a complete incident timeline, along with other multimedia. And because NICE’s solutions are text-to-911 capable, Prince George’s County will be ready to start logging these emergency communications the minute it completes the transition to text-to-911.

“With NICE, we have a reliable solution that meets our needs today and will continue to do so well into the future,” said Charlynn F. Flaherty, Associate Director, Public Safety Communications, Prince George’s County Public Safety Communications. “NICE Inform enables us to link all of our radio dispatch, 911, and text-to-911 functions together rather than handling those incident reconstructions through separate products.”

“Text-to-911 and NG911 are going to both enhance and complicate emergency communications,” said Chris Wooten, Executive Vice President, NICE Systems. “Emergency communications centers, like Prince George’s County, need confidence that the solutions they’re investing in today will be able to handle the multimedia requirements of the future. Our NG911-ready solutions do exactly that.”

About Prince George's County Public Safety Communications Center:
Prince George’s County Public Safety Communications is an internationally accredited public safety agency staffed with 200 civilian personnel working together as 9-1-1 call takers, law enforcement and fire/EMS dispatchers, trainers, supervisors, FOIA/MPIA processors, administrators, managers, technical staff and radio communication specialists. The National Academy of Emergency Dispatch (NAED) has designated Prince George’s County Public Safety Communications 9-1-1 Center a Triple Accredited Center of Excellence (Tri-ACE). To achieve this, the highest distinction the Academy can bestow, the center achieved and maintained all of the Academy's standards of excellence for an Emergency Medical Dispatch, Emergency Police Dispatch and Emergency Fire Dispatch Communications center.  Prince George's County Public Safety Communications is only the sixth jurisdiction in the world, and the fifth in the United States, to meet NAED’s rigorous accreditation criteria and to receive this prestigious recognition.

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud, and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

 
 
 

Corporate Media Contact - NICE
Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors
Marty Cohen, +1 212 574 3635, ir@nice.com, ET
Yisca Erez, +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements Pertaining to NICE Systems
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2
 EX-99 11 exhibit_100.htm EXHIBIT 100 exhibit_100.htm
Exhibit 100 
 
Long Term Care Partners Chooses NICE Cloud-Based Workforce Management and Substantially
Reduces Workforce Expenses during Peak Periods
 
Insurance benefits administrative company turns annual $900K extra cost into significant savings and
improves contact center oversight with NICE WFM

Paramus, New Jersey – March 29, 2016 – NICE Systems (NASDAQ: NICE) announced that Long Term Care Partners (LTCP) has achieved substantial cost savings and improved its operational practices with NICE cloud-based Workforce Management (WFM).

LTCP performs a range of administrative services for two major federal benefit contracts regulated by the U.S. Office of Personnel Management. With eight contact centers nationwide, LTCP had been incurring hundreds of thousands of dollars in additional costs during open benefit enrollment periods, when their agent pool typically grows seven-fold.

By implementing NICE WFM in the cloud, LTCP not only averted this huge outlay but also reduced its workforce costs by approximately $900,000 during the 2015 seasonal period compared to the previous year. These savings included paying for all implementation costs and resources, including year one licenses.

WFM deployment in the cloud was a priority for LTCP, so that it would have the flexibility to work with its widely varied staffing model and connect with its NICE cloud-based Cross-Channel Interaction Recording solution. With NICE WFM the company is now able to optimize agent schedules at the interval level to ensure service level objectives are met while maximizing agent utilization for offline tasks and research work. Electronic delivery of schedules has made LTCP's workforce more agile and flexible.

LTCP has seen an increase in adherence rates of six percentage points by using NICE Real-Time Agent Adherence to monitor how closely its call centers are executing the plan.

Detailed, real-time insights provided by NICE WFM has also enabled LTCP to diversify its call center vendors. Previously, for simplicity's sake, LTCP relied on a single vendor with multiple sites. Now that the company can confidently manage a complex workforce with in-house insights, it has engaged a second provider.

Lisa Landry, senior WFM analyst, LTC Partners
“We weighed viability, vision, integration, features and functionality, and NICE WFM was the right solution for us. Because NICE helped us improve our operational practices, these savings are not just a one-year benefit. They will continue forward.”

Tom Dziersk, President, NICE Americas:
“We are pleased that LTC Partners is leveraging the advanced capabilities and flexibility of our WFM solution in the cloud to enhance customer service by markedly improving the performance and control of their contact centers, while at the same time significantly cutting costs.”

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud, and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

 
 
 
Corporate Media Contact - NICE
Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors
Marty Cohen, +1 212 574 3635, ir@nice.com, ET
Yisca Erez, +972 9 775 3798, ir@nice.com, CET
 
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements Pertaining to NICE Systems
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Dziersk, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2
 
 EX-99 12 exhibit_101.htm EXHIBIT 101 exhibit_101.htm
Exhibit 100.1
 
Asurion Enhances Customer Service with NICE Real-Time Solutions

NICE solutions have led to 25% increase in upsell offers

Paramus, NJ, March 30, 2016 – NICE Systems (NASDAQ: NICE) today announced that Asurion, the connected life services company, has successfully deployed NICE Real-Time solutions across multiple lines of business.

Among the impressive results Asurion achieved since implementing NICE’s solutions are:

 
·
25% increase in upsell offer rates
 
 
·
80% more sales by agents using the real-time guidance pop-ups than those who don’t
 
 
·
Improved Associate performance, proficiency and satisfaction through real time guidance and automation utilization
 
 
·
Reduction of one-half full-time equivalent (FTE) in agent benefit management
 
 
·
Stronger customer relationships due to improved reporting on consumer concerns
 
Asurion uses NICE Real-Time suite of solutions for:
 
NICE Real-Time Process Optimization — presents agents with a guidance pop-up during technical calls, showing the customer's current coverage and an offer to increase to a higher level of service; and reduces average handle time (AHT) by consolidating complex document filing and issuing into a one-click process
 
NICE Real-Time Activity Monitoring — identifies when a desktop process starts and ends, and monitors activities in between to uncover process bottlenecks and agents’ counterproductive habits
 
Asurion has been working with NICE for over three years. The company is also using NICE IEX Workforce Management and Performance Management platforms.
 
Aaron Feinberg, Senior Director of Customer Solutions, Asurion:
 
“Reducing the amount of time we spend on calls ultimately means better customer service. NICE has been a strong partner with us for a number of years, and the open lines of communication between NICE and our dedicated internal group mean that we have the focus, expertise, and ability to be agile.”
 
Miki Migdal, President, NICE Enterprise Product Group:
 
“By improving the efficiency of their contact centers and promoting revenue-generating opportunities, NICE’s Real-Time Impact solutions have reduced expenses, helping to increase Asurion’s bottom line. We are pleased that they are benefitting from our ground-breaking solutions and that our solutions are enabling them to deliver excellent customer service.”

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

 
 
 

Corporate Media Contact
Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors
Marty Cohen, +1 212 574 3635, ir@nice.com, ET
Yisca Erez, +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including those by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE-Systems Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
2
 
 EX-99 13 exhibit_102.htm EXHIBIT 102 exhibit_102.htm
Exhibit 100.2
 
NICE Introduces New Version of Real-time Solutions Suite with Greater
Level of Automation and Scalability for Desktop Analytics and Robotic Automation
 
The new release provides advanced capabilities such as proactive notification to preempt
connectivity issues and automated reading of scanned documents, to enhance productivity and
operational efficiency throughout the organization
 
Paramus, New Jersey, March 31, 2016 – NICE Systems (NASDAQ: NICE) today announced the latest release of its suite of Real-time Solutions (RTS) with advanced capabilities that significantly improve productivity and operational efficiency across an organization.

The NICE RTS suite, comprised of Real-Time Activity Monitoring, Real-Time Process Optimization and Robotic Automation, now includes the following new features:

 
·
Connectivity Watcher System (patent pending) — notifies system administrators about breaches or potential problems with the site’s connectivity
 
·
Optical Character Recognition (OCR) Connector — ability to read from scanned documents, PDFs and virtual application screens, and to automate processes even in a remote desktop environment
 
·
NICE Desktop Work Tracker — gives employees tools to report on their off-work activities, fully integrated with NICE Workforce Management’s Real-Time Adherence module and with NICE Performance Management
 
·
Real-Time Activity Monitoring Development Kit — allows business analysts, Business Intelligence specialists and developers to create any sort of report based on the desktop data collected, through a licensed professional services offering
 
·
Robotic Automation Control Room & Dashboard — for close monitoring of the robotic ‘workforce’ via a control room and smart, actionable dashboard

Additional improvements include updates for the Java and Apache versions to meet the most up-to-date security regulations, as well as faster and more convenient development with the ability to reference projects and views from within the designer.

“We are proud to introduce our new RTS suite, which is based on the success our customers have had with our solutions and developed with a clear understanding of their evolving business needs,” said Miki Migdal, President of the NICE Enterprise Product Group. “Our market leadership position is in great part due to our listening to our customers and our commitment to create flexible, agent-centered WFO solutions that empower employees, particularly Millennials, to deliver exceptional customer service.”

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 877 245 7448, erik.snider@nice.com

 
 
 

Investors
Marty Cohen, +1 212 574 3635, ir@nice.com, ET
Yisca Erez, +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including those by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE-Systems Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
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