zk1618167.htm

0001178913-16-004612.txt : 20160307 0001178913-16-004612.hdr.sgml : 20160307 20160307060513 ACCESSION NUMBER: 0001178913-16-004612 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 13 CONFORMED PERIOD OF REPORT: 20160307 FILED AS OF DATE: 20160307 DATE AS OF CHANGE: 20160307 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE SYSTEMS LTD CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: ELECTRONIC COMPUTERS [3571] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 161486851 BUSINESS ADDRESS: STREET 1: 8 HAPNINA STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 8 HAPNINA STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 6-K 1 zk1618167.htm 6-K zk1618167.htm

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

For the month of February 2016 (Report No. 1)

Commission File Number: 0-27466

NICE-SYSTEMS LTD.

(Translation of Registrant's Name into English)

22 Zarchin Street, P.O. Box 690, Ra'anana, Israel

(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F x Form 40-F o

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

CONTENTS

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1	NICE introduces Total Voice of the Customer, Combining Surveys with Interaction Analytics, Dated February 8, 2016

99.2	NICE Releases New Sales Performance Management Solution for Large Sales Organizations, Dated February 10, 2016

99.3	NICE Actimize Selected by KeyBank for Enterprise Fraud Solutions to Fulfill Customer Demand for Mobile and Digital Banking, Dated February 16, 2016

99.4	NICE Workforce Management Reduces Costs and Increases Productivity for Oi Telecom Group, Dated February 17, 2016

99.5	NICE is Named Winner for its Impact on the CRM Market for the Second Time by CRM Watchlist, Dated February 19, 2016

99.6	American Support Improves Sales and Efficiency with NICE Cloud-Based WFM as Part of Five9 Solution, Dated February 22, 2016

99.7	NICE Actimize ERCM Solutions Recognized as 2016 Operational Risk Technology Product of the Year (Sell Side) by Risk Magazine, Dated February 23, 2016

99.8	NICE Actimize Recognized in 2016 Anti-Money Laundering Systems Analyst Report for Enabling Transition to Enterprise Risk Management, Dated February 24, 2016

99.9	NICE and BCG Form Strategic Partnership to Generate Deeper Insights into Omni-Channel Customer Behavior, Dated February 24, 2016

100.0

NICE Tackles a Wide Array of Hot Topics for Emergency Communications Forward Thinkers in Upcoming Webinar Series, Dated February 25, 2016

100.1

NICE & Nexidia Analytics with No Limits Roadshow to Highlight How to Drive Superior Business Insight and Strengthen Customer and Employee Relationships, Dated February 25, 2016

100.2

NICE Actimize and Matrix-Exzac Announce a Professional Services Partnership to Meet Growing Demand for Regulatory Compliance Solutions, Dated February 29, 2016

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

	NICE-SYSTEMS LTD.

	By:	/s/ Yechiam Cohen
		Name: Yechiam Cohen
		Title:General Counsel

Dated: March 6, 2016

EXHIBIT INDEX

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1	NICE introduces Total Voice of the Customer, Combining Surveys with Interaction Analytics, Dated February 8, 2016

99.2	NICE Releases New Sales Performance Management Solution for Large Sales Organizations, Dated February 10, 2016

99.3	NICE Actimize Selected by KeyBank for Enterprise Fraud Solutions to Fulfill Customer Demand for Mobile and Digital Banking, Dated February 16, 2016

99.4	NICE Workforce Management Reduces Costs and Increases Productivity for Oi Telecom Group, Dated February 17, 2016

99.5	NICE is Named Winner for its Impact on the CRM Market for the Second Time by CRM Watchlist, Dated February 19, 2016

99.6	American Support Improves Sales and Efficiency with NICE Cloud-Based WFM as Part of Five9 Solution, Dated February 22, 2016

99.7	NICE Actimize ERCM Solutions Recognized as 2016 Operational Risk Technology Product of the Year (Sell Side) by Risk Magazine, Dated February 23, 2016

99.8	NICE Actimize Recognized in 2016 Anti-Money Laundering Systems Analyst Report for Enabling Transition to Enterprise Risk Management, Dated February 24, 2016

99.9	NICE and BCG Form Strategic Partnership to Generate Deeper Insights into Omni-Channel Customer Behavior, Dated February 24, 2016

100.0

NICE Tackles a Wide Array of Hot Topics for Emergency Communications Forward Thinkers in Upcoming Webinar Series, Dated February 25, 2016

100.1

NICE & Nexidia Analytics with No Limits Roadshow to Highlight How to Drive Superior Business Insight and Strengthen Customer and Employee Relationships, Dated February 25, 2016

100.2

NICE Actimize and Matrix-Exzac Announce a Professional Services Partnership to Meet Growing Demand for Regulatory Compliance Solutions, Dated February 29, 2016

EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1 exhibit_99-1.htm

Exhibit 99.1

NICE introduces Total Voice of the Customer, Combining Surveys with

Interaction Analytics

New NICE VOC solution maps emotional expression to observed behaviors in order to understand

customer desires, motivations and behaviors to help improve customer experience

Ra’anana, Israel, February 8, 2016 – NICE Systems (NASDAQ: NICE) today announced the launch of Total Voice of the Customer (TVOC), the latest addition to the NICE VOC suite of solutions.

TVOC leverages NICE’s Voice of the Customer solution, alongside NICE’s unique Interaction Analytics capabilities and vast experience in recording calls and making sense of that information through analytics. The solution enables enterprises to listen to and register what their customers are saying — directly and indirectly — in calls, chats, emails, on the web and in any other channel and analyzing the interactions to extract implicit feedback data. With the acquisition of Nexidia Interactive Analytics, NICE’s VOC capabilities will be even further strengthened, creating a true Customer Analytics Powerhouse.

NICE TVOC adds voice recordings, social engagement, chat logs and other digital channels to multi-channel surveys, in order to deliver a complete picture of customer disposition. It also leverages the power of the reams of data captured during millions of conversations to yield valuable, actionable insights into customers’ thoughts, including those not obtained in surveys.

Achieving a single view of the customer across multiple channels is among today’s top challenges for customer experience management. NICE TVOC helps solve this pain point with its unique ability to deeply analyze the unstructured content of the customer communication across all channels. The insight derived can be used in conjunction with other data to map emotional expression to observed behaviors in order to understand customer desires, motivations and actions.

NICE’s portfolio integration allows the organization to drive VOC into areas such as Quality Management, enabling it to make the maximum impact on its customer experiences, and with Performance Management, so that companies can reward their employees for creating the desired customer experience and coach those who are falling short.

Miki Migdal, President, NICE Enterprise Product Group:

“There are many ways to survey, but in a multi-channel world you need more than just survey questions. Instead you need to listen at key inflection points in the customer lifecycle so that you can understand problems that result in a lower customer satisfaction score and may ultimately lead to customer churn. With NICE Total VOC not only can you understand customer emotion, you can see which actions you need to take to build customer loyalty and brand advocacy.”

Jamie Popkin, VP Distinguished Analyst, Gartner:

“The overall effectiveness of a VOC program will be enhanced by using unstructured content to correlate sentiment with actual behavior. The ability to deeply analyze unstructured content can deliver a potentially high volume of unsolicited, unfiltered first-person expressions of emotion unavailable through other VOC communication channel data sources.”

About NICE Systems

NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors

Marty Cohen, +1 212 574 3635, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including those by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE-Systems Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2 exhibit_99-2.htm

Exhibit 99.2

NICE Releases New Sales Performance Management Solution for Large

Sales Organizations

New solution improves operational efficiency for organizations with substantial transactions and

complex incentive compensation management needs

Ra’anana, Israel, February 10, 2016 – NICE Systems (NASDAQ: NICE) today announced the release of a new version of its Sales Performance Management (SPM) solution geared for large sales organizations with substantial transactions and complex incentive compensation management (ICM) needs. The solution covers the full breadth of sales organization needs, including incentive compensation, quota and territory management, coaching, analytics and gamification.

Highlights of the new NICE SPM solution include:

Real-time performance capability: in-memory calculation capabilities allow sales organizations with thousands of payees and tens of millions of transactions to run calculations and issue compensation statements within hours rather than days.

What-if commission calculator: allows sales reps to view expected commission instantly, based on real-time calculation of plans in the production system.

Top-down and bottom-up territory and quota management: enable the validation of quotas and territories against large historic data sets, to rapidly assess the implication of changes.

Next generation coaching: enables the implementation of a collaborative, guided coaching process to increase productivity and effectivity of sales reps.

NICE has also been recognized as a Challenger in Gartner’s newly released 2016 Magic Quadrant for Sales Performance Management Report1.

“We believe our broad SPM offering, sales operation automation, and high-performance calculation capabilities is proof our investment and strategy for SPM resonate with the market and our customers,” said Miki Midgal, President NICE Enterprise Product Group.

“The benefits of real-time performance go beyond scalability, as it is a key business enabler that improves operational efficiency, adds Avrami Tzur, NICE VP ICM LoB. “NICE SPM enables compensation administrators to perform better planning, sales reps to be more motivated, and sales executives to analyze and optimize their team’s performance.”

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

[1] Gartner “Magic Quadrant for Sales Performance Management” by Tad Travis, January 2016.

About NICE Systems

Corporate Media Contact

Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors

Marty Cohen, +1 212 574 3635, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including those of Mr. Migdal and Mr. Tzur, are based on the current beliefs, expectations and assumptions of the management of NICE-Systems Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3 exhibit_99-3.htm

Exhibit 99.3

FOR IMMEDIATE RELEASE

Press Contacts:

Cindy Morgan-Olson

+1-212-851-8842

NICE Actimize

cindy.morgan-olson@niceactimize.com

Investors:

Marty Cohen

+1-212-574-3635 (ET)

ir@nice.com

Yisca Erez

+972-9-775-3798 (CET)

NICE Systems Ltd.

ir@nice.com

NICE Actimize Selected by KeyBank for Enterprise Fraud

Solutions to Fulfill Customer Demand for Mobile and Digital Banking

Fraud solutions provide coverage for digital channels and payments in retail

and commercial banking environments

NEW YORK – February 16, 2016 – NICE Actimize, a NICE Systems (NASDAQ:NICE) business and the largest and broadest provider of financial crime, risk and compliance solutions for the financial services industry, announced today that it has been selected by KeyBank NA to protect the bank’s next generation mobile banking functionalities using NICE Actimize’s Integrated Fraud Management (IFM) solutions. KeyBank NA, a wholly-owned subsidiary of KeyCorp (NYSE:KEY), is one of the largest bank-based financial services companies in the U.S. The NICE Actimize solutions will roll out across all of KeyBank’s operations throughout its twelve state network

KeyBank’s investment in NICE Actimize’s enterprise solutions expands KeyBank’s existing fraud detection and prevention coverage. KeyBank’s investment will allow its consumer and business customers to securely access mobile banking channels and applications, as well as transaction types, such as Person-to-Person (P2P) and Mobile Remote Deposit Capture (MRDC). KeyBank also invested in the NICE Actimize Analytics Authoring Environment, which will allow the bank’s strategy teams to independently develop predictive fraud analytics models to stay ahead of emerging threats.

“KeyBank is committed to investing in technology and systems that offer cross-channel fraud monitoring while meeting mobile banking clients’ evolving needs,” said Walter Demczar, senior vice president and director of Enterprise Security Services, KeyBank. “We believe an enterprise-wide approach to detecting and preventing fraud is essential to our strategy of increasing our digital capabilities.”

“We are happy to extend our fraud fighting partnership with KeyBank with continued support of its enterprise approach to fraud management,” said Erez Zohar, Global Vice President & General Manager, Fraud & Cybercrime Management Solutions. NICE Actimize. “We are pleased that KeyBank has selected our industry-leading platform and solutions to help them invest in future growth.”

For more information on NICE Actimize’s proven Financial Crime and Compliance Solutions in Fraud Prevention please visit our website.

About KeyCorp

KeyCorp (NYSE: KEY) was organized more than 160 years ago and is headquartered in Cleveland, Ohio. One of the nation's largest bank-based financial services companies, Key had assets of approximately $95.4 billion at September 30, 2015. Key provides deposit, lending, cash management and investment services to individuals and small and mid-sized businesses in 12 states under the name KeyBank National Association. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. For more information, visit https://www.key.com/. KeyBank is Member FDIC.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.nice.com/actimize.

About NICE Systems

Trademark note: Actimize, the Actimize logo, NICE, and the NICE logo are trademarks or registered trademarks of NICE Systems Ltd. and/or its subsidiaries. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: http://www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Zohar are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4 exhibit_99-4.htm

Exhibit 99.4

NICE Workforce Management Reduces Costs and Increases

Productivity for Oi Telecom Group

NICE WFM consulting services on best practices result in increased occupancy by optimizing the

planning and scheduling of multi-skilled agents

Ra’anana, Israel, February 17, 2016 – NICE Systems (NASDAQ: NICE) today announced that Oi Telecom Group has achieved a significant cost reduction, higher productivity and increased agent occupancy with NICE Workforce Management (WFM) and consulting services.

A series of NICE WFM workshops on best practices was held in early January, 2015 at Brasil Telecom Call Center (BRTCC), the outsourcer that is part of the Oi Telecom Group. As a result, the BRTCC staff planning team was redesigned both in functionality and processes, leading to reductions of 23% in agent management staff and 2% in FTEs in contact center agents. These employees were then reassigned to other areas of the organization, improving the value of their contribution at different points of the customer relationship chain.

With 20,000 employees in five sites across Brazil, the Oi-BRTCC Call Center handles over 54 million calls per year. Among several awards, Oi-BRTCC has been recognized by ABT (Brazilian Teleservices Association) as 2014’s best provider of technical services to telecom customers in Brazil.

Oi Telecom Group, which has been using NICE WFM and recording solutions since 2005, wanted to increase call center occupancy, reduce the time spent on generating and reviewing scheduling plans, improve productivity and integrate to both SmartSync and Genesys. With the help of NICE’s consulting services, Oi attained these goals.

NICE WFM increases call center occupancy by optimizing forecasting and scheduling. For example, staff breaks and other off-phone activities are planned according to workload ebb and flow, taking into consideration multi-skilled agent availability. As for planners, the workshops led to a better understanding of various concepts, enabling them to expedite the entire planning process. In addition, policies were reviewed and improved to facilitate agent autonomy in defining their days off and scheduling trades and changes. This has resulted in increased employee satisfaction, adherence and productivity, since agents are now available when their skills are most required.

The NICE WFM workshops also involved restructuring agent management and implementing NICE WFM schedule patterns generation features, providing the planning team with flexible and optimized schedules to respond to dynamic forecasts, staff changes and new trends. Overtime and time-off can now be managed in coordination with NICE Agent WebStation, a single portal for all WFM and performance data.

Radakian Lino, Customer Relationship Intelligence Manager, Oi Telecom Group:

“Large scale operations in the telecom customer services industry such as ours are typically impacted by economies of scale and complexities that only NICE can leverage with features such as skill routing simulation, multi-skill efficiencies, agent self-service including schedule trades and changes, and flexible and smart work rules definitions.”

Luiz Camargo, Managing Director, NICE Brazil:

“NICE and Oi-BRTCC have a long term partnership and we are glad to see that our solutions keep bringing positive impacts to their operations. The flexibility of our applications provides the strong support they need to accommodate their ever changing business dynamics in which operational models continue to evolve.”

About NICE Systems

Corporate Media Contact

Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors

Marty Cohen, +1 212 574 3635, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including those by Mr. Camargo, are based on the current beliefs, expectations and assumptions of the management of NICE-Systems Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5 exhibit_99-5.htm

Exhibit 99.5

NICE is Named Winner for its Impact on the CRM Market for the Second

Time by CRM Watchlist

This year’s prestigious award recognizes NICE as one of the most influential CRM companies in t

he industry with its Customer Experience Analytics offering

Paramus, New Jersey, February 19, 2016 – NICE Systems (NASDAQ: NICE) announced that it has been selected for the second consecutive year to the CRM Watchlist, an impact award that highlights the most influential CRM companies in the industry.

NICE was selected based on a set of 12 stated criteria and additional information-gathering by analyst and influencer Paul Greenberg, who runs the Watchlist.

“This year we had the most candidates ever for the Watchlist Award, with 131 companies that applied,” said Greenberg. “In order to win, companies had to be well rounded, with financial stability, solid management, excellent products and services, and a strong partner ecosystem to help sustain its efforts. Additionally, companies had to demonstrate they had a clear vision and mission and clear-cut strategies to engage external forces, including customers, analysts, journalists and prospects.”

This year, NICE was recognized for its Customer Experience Analytics (CEA) offering, a unique combination of technologies that provide contact reasoning, journey mapping, sequencing and predicative analytics, which enable customers to connect the dots and reveal impactful trends, and maps out every touch point and every turn within their unique journeys.

“It is clear that more and more organizations understand the importance of viewing their customers’ journeys holistically,” said Miki Migdal, President, NICE Enterprise Product Group. “The ability to connect the dots between each step allows organizations to be prepared for every interaction and to proactively address customer issues before they arise. This enables businesses to consistently deliver the best experience, increasing customer satisfaction and loyalty, as well as revenue.”

About NICE Systems

Corporate Media Contact

Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors

Marty Cohen, +1 212 574 3635, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements:

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statement by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE-Systems Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6 exhibit_99-6.htm

Exhibit 99.6

American Support Improves Sales and Efficiency with NICE Cloud-

Based WFM as Part of Five9 Solution

NICE Workforce Management enables American Support to deliver improved customer

experience while reducing costs

PARAMUS, New Jersey, Feb. 22, 2016 – NICE Systems, (NASDAQ: NICE) and Five9 Inc. (NASDAQ: FIVN), announced today that American Support is using NICE Workforce Management (WFM) in the Cloud as part of their Five9 cloud implementation. The U.S.-based call center outsourcer implemented the solution for over 500 seats to improve sales and operational efficiency for their clients as a replacement to its outdated, on premise WFM system.

In addition to NICE WFM, American Support implemented NICE Express Messenger, which automates the time-consuming task of communicating schedule changes to agents and their supervisors, and transmits last minute schedule changes to their cell phone and/or home e-mail address when they are out of the office. With less administrative work, workforce managers and contact center supervisors can focus on managing their day-to-day operations, instead of dealing with relaying schedule changes.

As part of their cloud strategy, American Support leverages Five9 to deliver everything needed to connect customers to agents in any channel, including phone, web, chat, email, mobile apps and social media. Five9 provides a full end-to-end solution with sophisticated management applications such as Supervisor Desktop to monitor and coach agents, real-time and historical reporting, recording, workforce management, quality monitoring, and out-of-the-box and custom CRM integrations.

Seamlessly integrated with the Five9 platform, NICE WFM enables American Support to deliver an improved customer experience from the call center, while meeting their service levels for their clients.

Matt Zemon, President and CEO of American Support:

“The NICE Workforce Management solution hosted in the cloud provides our team with an easy user experience and is ideal for our forecasting and scheduling needs, and the support provided by Five9 has ensured a stable and cost-effective deployment in the cloud. In addition, the agility provided by a cloud solution supports our growth and allows us to scale while reducing overall capital spending. By taking this step, we will be able to improve customer experience while gaining additional operational efficiency.”

Tom Dziersk, President, NICE Americas:

“This is a great example of how cloud-enabled collaboration with Five9 is helping companies large and small leverage market-leading workforce management. We are delighted to see American Support benefitting from an easier user experience and lower capex with the NICE/Five9 solution.”

Mike Burkland, President and CEO, Five9:

“We are happy to enhance support for an enterprise business with NICE to deliver a platform that can integrate easily with existing technologies. The Five9 software provides an end-to-end solution for companies, such as American Support, to enhance their customer engagement and improve the operational efficiency of the business.”

About NICE Systems

Corporate Media Contact

Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors

Marty Cohen, +1 212 574 3635, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statement by Mr. Dziersk, are based on the current beliefs, expectations and assumptions of the management of NICE-Systems Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

About Five9 Inc.

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, scalable, secure and compliant cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Company Contact:

Gabrielle Targosz, +1 925 403 1199, gabrielle.targosz@five9.com

About American Support

Since 1989 American Support has delivered exceptional inbound and outbound telesales results. With three US-based contact centers and highly trained virtual agents across the country, American Support’s clients can count on consistent sales performance. American Support is proud to be creating jobs here at home and is specifically focused on hiring veterans and military spouses whenever possible. For more information, visit www.americansupport.com.

EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7 exhibit_99-7.htm

Exhibit 99.7

Press Contacts:

Cindy Morgan-Olson

+1-212-851-8842

NICE Actimize

cindy.morgan-olson@niceactimize.com

Investors:

Marty Cohen

+1-212-574-3635

ir@nice.com

Yisca Erez

+972-9-775-3798

NICE Systems Ltd.

ir@nice.com

NICE Actimize ERCM Solutions Recognized as 2016 Operational Risk

Technology Product of the Year (Sell Side) by Risk Magazine

Judging criteria included risk management, innovation, and

quality of service and customer satisfaction

NEW YORK and LONDON – February 23, 2016 – NICE Actimize, a NICE Systems (NASDAQ:NICE) business and the industry's largest and broadest provider of a single financial crime, risk and compliance software platform for the financial services industry, was awarded the 2016 Operational Risk Technology Product of the Year (Sell Side) by Risk Magazine, a leading financial risk management journal, at its recently held 2016 awards ceremony. The award cited NICE Actimize’s leadership and innovation with its Enterprise Risk Case Management (ERCM) solutions platform. Risk Magazine is part of IncisiveMedia Group which includes market leading brands such as Risk.net, Chartis Research and Waters Technology magazine.

This year’s awards consisted of 31 categories, addressing excellence at financial institutions, clearing houses, exchanges and more, with six categories specifically focused on market risk, trading and operational risk technologies. Following its shortlisting process, Risk conducted a series of interviews with potential finalists, as well as with customers and other market participants. The final decisions, made by Risk's editors and journalists, weighed a number of factors, including risk management, creativity and innovation, quality of service and customer satisfaction, and engagement with regulatory issues.

The Risk Magazine Awards editorial profile of NICE Actimize noted, “The vendor's Enterprise Risk Case Management (ERCM) platform is one of the most popular in the sphere of financial crime, with more than 400 customers, including many of the world's largest banks. Since its original launch nearly 15 years ago, the product has evolved to keep pace with industry developments, benefiting from significant investment and innovation. ERCM continues to win plaudits for its ability to integrate with in-house processes and detection systems.”

The article also quoted a NICE Actimize customer. “We chose ERCM because it's very flexible with what we want to do, and allows us to create a very good workflow that is specific to the user population we have across geographies. The team has listened carefully and been very attentive to our needs," says a senior IT official at a large European bank that went through a request-for-proposal process with six vendors last year and chose NICE Actimize.

“We are pleased that the Risk Magazine editorial team recognized our leadership and innovation in the operational risk management space, and gratified by the support of our global customers that led to this achievement,” said Chad Hetherington, Global Vice President & General Manager, Case Management Solutions, NICE Actimize. “Our position as a market leader has been made possible through continuous product innovation and a steadfast commitment to our customers. This is what makes this recognition so special.”

To read Risk Magazine’s full profile of NICE Actimize, please click here.

About RISK Magazine

Risk.net, incorporating Risk magazine, is the online information resource for senior financial services executives. The site delivers exclusive news published every business day, and provides access to the online editions of seven market-leading financial risk management publications (Asia Risk, Energy Risk, Insurance Risk, Operational Risk & Regulation, Risk and Structured Products). With a history spanning nearly 30 years, Risk has access to the most senior figures in the market, and gets to the heart of risk management, regulation and derivatives stories first.

About NICE Actimize

About NICE Systems

NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Hetherington are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.8 9 exhibit_99-8.htm EXHIBIT 99.8 exhibit_99-8.htm

Exhibit 99.8

NICE Actimize Recognized in 2016 Anti-Money Laundering Systems

Analyst Report for Enabling Transition to Enterprise Risk Management

Independent research firm notes how NICE Actimize’s approach helps

clients create a single, consistent approach to AML

New York – February 24, 2016 – NICE Actimize, a NICE Systems (NASDAQ:NICE) business and the largest and broadest provider of a single financial crime, risk and compliance software platform for the financial services industry, was profiled in a CEB TowerGroup analyst report, “Combatting Rising Threats with Aging Infrastructure” Anti-Money Laundering Systems Market Update issued this month. The report reflects the need of the retail banking industry to diagnose the technology attributes and anti-money laundering (AML) systems that target those industry requirements.

As the CEB report observes, “NICE Actimize’s approach to the market helps clients create a single, consistent approach to AML, enabling clients to transition towards enterprise risk management.”

“About 38% of commercial banking executives are planning to replace their existing AML solutions in an effort to take a more proactive stance to financial crimes and take advantage of the advancing analytical and predictive capabilities of modern AML platforms,” said Andy Schmidt, CEB TowerGroup Research Director and Principal Executive Advisor for the report. Schmidt adds, “Leading banks are finding that the same capabilities they use to predict and assess risk can also be used to predict customer needs and generate relationship insights, thereby providing further value from their AML platforms.”

“This report outlines the NICE Actimize approach to the current state of the AML marketplace, as well as our future vision for the AML function within a financial institution,” said David Kwan, General Manager, Anti-Money Laundering, NICE Actimize. “As the compliance function within financial institutions continues to grow in importance, we are continuing to evolve our products and services to this ever important function.”

According to the new CEB TowerGroup analyst report, “Financial institutions of all sizes are dedicating more resources than ever to implementing and managing new regulatory provisions. For example, new regulations have doubled compliance costs for the six largest US banks, rising from $34.7 billion in 2007, to $70.1 billion in 2013. Regulators are cracking down on money laundering requirements, leading to a series of monumental fines at the largest global banks. In 2013 and 2014 alone, banks paid nearly $15 billion in money laundering violations, making this compliance area one of the highest risks for banks.”

For more information on NICE Actimize’s CDD Suite, please visit: www.niceactimize.com/cddsuite.

About NICE Actimize

About NICE Systems

Technology Assessment Disclaimer

CEB does not endorse any vendor, product or service depicted in our CEB TowerGroup publications and does not advise technology users to select only those vendors rated “best in class.” CEB TowerGroup research publications consist of the opinions of CEB TowerGroup’s analysts and should not be construed as statements of fact. CEB disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Press Contact:

Cindy Morgan-Olson

+1-212-851-8842

NICE Actimize

cindy.morgan-olson@niceactimize.com

Investors:

Marty Cohen

+1-212-574-3635

ir@nice.com

Yisca Erez

+972-9-775-3798

NICE Systems Ltd.

ir@nice.com

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Kwan are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.9 10 exhibit_99-9.htm EXHIBIT 99.9 exhibit_99-9.htm

Exhibit 99.9

NICE and BCG Form Strategic Partnership to Generate Deeper Insights

into Omni-Channel Customer Behavior

Collaboration between leading software solutions provider and top management consultancy will

allow both firms to deliver superior big-data insights that create competitive advantage for clients

Ra’anana, Israel, February 24, 2016 – NICE Systems (NASDAQ: NICE) and The Boston Consulting Group (BCG) today announced a new strategic partnership aimed at helping companies transform their customers' omni-channel experience through the combination of BCG’s world-class strategy capabilities and business insights derived from applying NICE analytics to huge volumes of customer interaction data.

This combination of strategic expertise and powerful technology will enable organizations across numerous industries to achieve significant business results by making improvements in the following areas:

Customer operations efficiency: By leveraging NICE Call Volume Optimization, organizations can proactively address customer needs to enhance satisfaction and brand loyalty

Customer experience optimization: NICE Journey Analytics aggregates all customer interactions, transactions, feedback and agent data to deliver actionable insights that help organizations minimize customer efforts, remedy service bottlenecks, and improve the experience

Brand Advocacy Index (BAI) transformation: With the NICE Fizzback Voice of Customer solution, organizations can capture and understand customer sentiment and drive action to improve customer loyalty

The partnership, which is not exclusive, will also help both firms ‒ global leaders in their fields ‒ to extend their market reach and build their customer bases. NICE will gain leads to new potential accounts and different types of buyers, and will be able to leverage BCG’s deep industry knowledge to translate analyses into business insights. BCG will gain access to new volumes of global customer data, allowing it to unlock richer data-driven insights that help clients achieve sustainable advantage and superior value.

Miki Migdal, president of the NICE Enterprise Product Group, commented: "Several of our clients from the banking and telco industries have already expressed interest in working jointly with NICE and BCG to achieve maximum value from their NICE solutions. We believe that together with BCG, a world-class management consultancy, we can help leading organizations, across different verticals and geographies, extract and apply business insights from their customer data to drive measurable results.”

Ralf Dreischmeier, the global leader of BCG's Technology Advantage practice and a senior partner, said: "In recent years, we have seen an increasing focus on monitoring customer journeys across channels and personalizing customer service interactions in real time. We look forward to partnering with NICE, a market leader in advanced analytics of structured and unstructured data and insight generation, to enable our clients to build the perfect service experience by creating an insightful, data-driven picture of their customers' behavior and ensuring that every interaction is simple, personal and effortless."

About NICE Systems

About The Boston Consulting Group

The Boston Consulting Group (BCG) is a global management consulting firm and the world's leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. Our customized approach combines deep insight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients achieve sustainable competitive advantage, build more capable organizations, and secure lasting results. Founded in 1963, BCG is a private company with 85 offices in 48 countries. For more information, please visit www.bcg.com.

Media Contacts

Erik Snider, +1 877 245 7448, erik.snider@nice.com

Eric Gregoire, +1 617 850 3783, gregoire.eric@bcg.com

Investor Contacts

Marty Cohen, +1 212 574 3635, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements:

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE-Systems Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99 11 exhibit_100.htm EXHIBIT 100 exhibit_100.htm

Exhibit 100

NICE Tackles a Wide Array of Hot Topics for Emergency Communications

Forward Thinkers in Upcoming Webinar Series

Paramus, N.J. – February 25, 2016 – NICE Systems (NASDAQ: NICE) has announced a new webinar series designed to keep emergency communications directors and staff members abreast of the latest technological advancements and their impact on emergency communications. Delivered by public safety industry experts and progressive emergency communications professionals, these webinars will offer real-world insights, experiences, and best practices to help 911 centers effectively implement new technologies.

Roger Hixson, Technical Issues Director for NENA, and Rod Guy, Vice President of Strategy and Business Development for NICE Public Safety will kick off the series on Tuesday, March 1, 2016 at 1 p.m. ET with “What really happened? Reconstructing incidents in a multi-channel, multimedia world.” Though most 911 centers aren’t dealing with an influx of multimedia communications yet, they must still prepare for the future. This means being able to capture, manage, and synchronize communications – from traditional voice calls to multimedia such as text, photos, and video – and put that information in proper context to fully understand incidents and evaluate the decisions and actions of telecommunicators. Register now to learn how multimedia incident reconstruction can deliver a deeper understanding of incidents that will reduce mistakes and complaints, improve service, and strengthen community support.

The second webinar in the series, “NG Quality Assurance: From Manual and Opportunistic to Automated, Consistent and Continuous,” will address how an automated quality assurance program can improve emergency communications centers’ service quality and reduce legal exposure by ensuring call takers and dispatchers follow policies and procedures when interacting with citizens and first responders. This session will take place on Wednesday, April 6, 2016 at 11 a.m. ET.

All webinar attendees will receive a complimentary webinar eBook.

“Emergency communications center directors and their staffs are under constant pressure to meet the daily demands of managing a 911 operation, so finding time to keep up with technology trends is challenging,” said Roger Hixson, Technical Issues Director for NENA. “This educational webinar series and associated eBook will provide information they need while enabling them to consume it at their convenience.”

For more information on these and future webinars please visit here, or follow NICE on Twitter, Facebook, or LinkedIn.

About NICE Systems

NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud, and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact - NICE

Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors

Marty Cohen, +1 212 574 3635, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements Pertaining to NICE Systems

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99 12 exhibit_100-1.htm EXHIBIT 100.1 exhibit_100-1.htm

Exhibit 100.1

NICE & Nexidia Analytics with No Limits Roadshow to Highlight How to

Drive Superior Business Insight and Strengthen Customer and

Employee Relationships

NICE experts and business celebrity Jeffrey Hayzlett will explain how to leverage analytics to

achieve better customer service and employee engagement across all touchpoints

Paramus, NJ, February 25, 2016 – NICE Systems (NASDAQ: NICE) today announced that it will be taking the NICE & Nexidia Analytics with No Limits Roadshow to six cities in the U.S. during March and April. NICE will uncover the paradigm shift currently underway in customer engagement and workforce optimization to improve enterprise performance, which entails top-notch analytical capabilities, scalability and performance.

The roadshow sessions will cover business-critical topics highlighting how advanced Interaction Analytics can effectively translate disparate customer and agent interactions over multiple channels into meaningful, operational insights. Attendees will hear about power of Adaptive Workforce Optimization and learn how to enable agents to be more productive, engaged and informed. Furthermore, NICE executives will present their perspectives about the future of analytics and its impact on customer and employee experiences.

Our guest speaker, business expert, prime-time TV host, and best-selling author Jeffrey Hayzlett, will share personal insights gained from hundreds of interviews with C-Level executives on the power of being able to improve businesses by strengthening relationships with customers and employees on all touchpoints.

The NICE Analytics with No Limits Roadshow will be making stops in the following cities in the U.S. To reserve a seat, register here.

Locations and Dates:

Denver

March 22

Dallas

March 23

Phoenix

March 24

Wilmington

April 11

Charlotte

April 12

Tampa

April 13

“Whether it’s a customer’s experience with your brand or an agent representing your business, the insights derived from these interactions hold a plethora of valuable information that can significantly impact enterprise performance,” said Miki Migdal, President, NICE Enterprise Product Group. “Our sessions will explain how you can make your most value asset — your employees — more productive, more engaged and more informed. Then we’ll reveal the types of actionable insights you can gain about your customers.”

About NICE Systems

Corporate Media Contact

Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors

Marty Cohen, +1 212 574 3635, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

EX-99 13 exhibit_100-2.htm EXHIBIT 100.2 exhibit_100-2.htm

Exhibit 100.2

NICE Actimize and Matrix-Exzac Announce a Professional Services Partnership to

Meet Growing Demand for Regulatory Compliance Solutions

The partnership will expand the geographical coverage for the

delivery of NICE Actimize solutions

NEW YORK, NY – February 29, 2016 – NICE Actimize, a NICE Systems (NASDAQ:NICE) business and the largest and broadest provider of a single financial crime, risk and compliance software platform for the financial services industry, and Matrix-Exzac, a leading global provider of financial crime prevention and compliance solutions and services, have announced a professional services partnership that will expand the geographical reach of NICE Actimize’s financial crime solutions, including anti-money laundering, enterprise fraud, enterprise risk case management and financial markets compliance solutions.

Matrix-Exzac has more than ten years’ experience in delivering NICE Actimize compliance solutions to financial institutions. By extending this relationship, the partnership provides expanded options for NICE Actimize clients seeking to address global challenges in managing regulatory compliance requirements. The partnership extends a range of expert professional services to new and existing NICE Actimize clients and broadens available support to include full implementation lifecycle support and comprehensive managed services.

“NICE Actimize and Matrix-Exzac have enjoyed a long-term relationship which we look forward to moving to the next level, bringing even greater managed services and delivery options to our global customers,” says Joe Friscia, President, NICE Actimize. “This partnership further enables us to increase our market presence, while providing an even greater level of service to our growing customer base around the world.”

“Since its inception ten years ago, Matrix-Exzac has been implementing NICE Actimize solutions, delivering more than 100 successful projects during that time,” says Renan Levy, CEO, Matrix-Exzac. “This partnership deepens the scope of benefits we can provide to financial institutions worldwide in their quest to efficiently reduce the impact of financial crime on both their institutions and the customers they serve.”

Matrix-Exzac currently implements out-of-the-box NICE Actimize solutions and configures them to meet the unique technological and regulatory requirements for each customer. Matrix-Exzac also incorporates the customer-side elements of the program, including data analysis, data quality assurances, model validation, optimization of customer tests and more, to ensure that each system is well-matched to each institution’s needs.

For more information on NICE Actimize’s proven Financial Crime and Compliance Solutions in Fraud Prevention, Anti-Money Laundering, Financial Markets, and Enterprise Risk Case Management please visit our web site.

About Matrix-Exzac:

Matrix-Exzac is a leading global provider of financial crime prevention and compliance solutions and services with a full range of solutions and services to ensure financial compliance and minimize fraud risk across multiple solution platforms. More than 50 top-tier financial institutions rely on Matrix-Exzac solutions to architect, implement and manage day-to-day operation of their compliance and fraud prevention programs. Matrix-Exzac is a division of Matrix IT Ltd (Symbol MTRX.TA), which has global presence with offices in the US, UK, Israel, Eastern Europe, China, and Hong Kong, and over 6,500 employees. Matrix-Exzac U.S. headquarters is located in Jersey City, NJ. Visit www.matrix-exzac.com.

About NICE Actimize

About NICE Systems

Press Contacts:

Cindy Morgan-Olson

NICE Actimize

+1-212-851-8842

cindy.morgan-olson@actimize.com

Investors:

Marty Cohen

+1-212-574-3635 (ET)

ir@nice.com

Yisca Erez

+972-9-775-3798 (CET)

NICE Systems Ltd.

ir@nice.com

Trademark Note: Actimize, the Actimize logo, NICE and the NICE logo are trademarks or registered trademarks of NICE Systems Ltd. and/or its subsidiaries. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: http://www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Friscia, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the Company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.