0001178913-16-003853.txt : 20160104 0001178913-16-003853.hdr.sgml : 20160101 20160104060114 ACCESSION NUMBER: 0001178913-16-003853 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 8 CONFORMED PERIOD OF REPORT: 20160104 FILED AS OF DATE: 20160104 DATE AS OF CHANGE: 20160104 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE SYSTEMS LTD CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: ELECTRONIC COMPUTERS [3571] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 161316379 BUSINESS ADDRESS: STREET 1: 8 HAPNINA STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 8 HAPNINA STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 6-K 1 zk1617798.htm 6-K zk1617798.htm
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C.  20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934

For the month of December 2015 (Report No. 1)

Commission File Number: 0-27466

NICE-SYSTEMS LTD.
(Translation of Registrant's Name into English)

22 Zarchin Street, P.O. Box 690, Ra'anana, Israel
(Address of Principal Executive Offices)
 
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
 
Form 20-F x Form 40-F o
 
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
 
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
 
 
 
 
 
CONTENTS
 
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
 
99.1           Major U.S. Utility Company Slashes Operating Costs and Improves Service Quality with NICE Engage Platform, Dated December 3, 2015

99.2           NICE Actimize Fraud and Cybercrime Solutions Protect More Than 150M U.S. Digital Banking Customers, Dated December 3, 2015
 
99.3           NICE Positioned as a Leader by Gartner in the Magic Quadrant for Customer Engagement Center Workforce Optimization, Dated December 9, 2015
 
99.4           NICE Centralized VoIP Recording Fully Integrates with AudioCodes Session Border Controllers, Dated December 16, 2015

99.5           Hermes Group UK Chooses NICE’s Cloud-Based Workforce Management Solution for Improved Customer Service, Dated December 17, 2015

99.6           NICE Wins TMC 2015 Customer Experience Innovation Award for its Customer Engagement Analytics Solutions, Dated December 17, 2015

99.7           Today it’s all about the Customer - NICE Brings Unprecedented Usability and Automation to Help Organizations Focus on What Matters, Dated December 21, 2015

 
2
 
 
SIGNATURES
 
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
 
 
NICE-SYSTEMS LTD.
  
       
 
By:
/s/ Yechiam Cohen
  
 
Name:
Yechiam Cohen
  
 
Title:
General Counsel
  
       
 
Dated:
January 4, 2016
  

 
3
 

EXHIBIT INDEX
 
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
 
99.1           Major U.S. Utility Company Slashes Operating Costs and Improves Service Quality with NICE Engage Platform, Dated December 3, 2015

99.2           NICE Actimize Fraud and Cybercrime Solutions Protect More Than 150M U.S. Digital Banking Customers, Dated December 3, 2015
 
99.3           NICE Positioned as a Leader by Gartner in the Magic Quadrant for Customer Engagement Center Workforce Optimization, Dated December 9, 2015
 
99.4           NICE Centralized VoIP Recording Fully Integrates with AudioCodes Session Border Controllers, Dated December 16, 2015

99.5           Hermes Group UK Chooses NICE’s Cloud-Based Workforce Management Solution for Improved Customer Service, Dated December 17, 2015

99.6           NICE Wins TMC 2015 Customer Experience Innovation Award for its Customer Engagement Analytics Solutions, Dated December 17, 2015

99.7           Today it’s all about the Customer - NICE Brings Unprecedented Usability and Automation to Help Organizations Focus on What Matters, Dated December 21, 2015

4
 
 EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1 exhibit_99-1.htm
Exhibit 99.1
 
Major U.S. Utility Company Slashes Operating Costs and Improves
Service Quality with NICE Engage Platform

The complex and large-scale migration to the latest NICE recording platform took just one week

Paramus, New Jersey, December 3, 2015 – NICE Systems (NASDAQ: NICE) today announced that a major utility company in the United States has realized a significant cost reduction for recording and archiving after upgrading to the NICE Engage Platform, powered by the Advanced Interaction Recorder (AIR). The large-scale migration was also completed in record time, with all sites up and running in just one week.

The NICE solution is helping the utility company field over one million customer interactions annually. Of these, tens of thousands are emergency calls for which handle time and efficiency can be critical. The company must also adhere to various compliance regulations requiring the retention of customer interaction recordings for up to 10 years.

The benefits of upgrading to the NICE Engage Platform include:
 
·
Significantly improved average handle times
 
·
Better call retention and archiving capabilities, and a more flexible tool for managing this
 
·
Advanced monitoring to ensure that systems are always on and running
 
·
100% voice and screen capture in a single server
 
·
Increased agent productivity and quality of service
 
·
Proactive adherence to compliance regulations

The utility company is also using NICE Quality Management to gain insight into agent performance. Both employees and managers have direct access to detailed performance metrics, encouraging accountability and enabling supervisors to see the value of coaching in action. Also, with NICE Quality Planner, the company can ensure that it is aligning its quality evaluations with its key metrics, while also cutting down the time it takes to complete the agent evaluation cycle.

“We pride ourselves in helping our client quickly transition its recording solution to the NICE Engage Platform while maintaining complete business continuity. The benefits of this upgrade are clear, as the company has already achieved significant improvements in its operations and reduced costs,” said Miki Migdal, President of the NICE Enterprise Product Group. “Using insights from the NICE solutions, the company is empowering its agents to respond more effectively and driving further operational improvements to help create a perfect customer experience.”

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 877 245 7448, erik.snider@nice.com

 
 
 

Investors
Marty Cohen, +1 212 574 3635, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE-Systems Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

2
 
 EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2 exhibit_99-2.htm
Exhibit 99.2
 
FOR IMMEDIATE RELEASE
Press Contacts:
Cindy Morgan-Olson
+1-212-851-8842
NICE Actimize
cindy.morgan-olson@niceactimize.com

Investors:
Marty Cohen
+1-212-574-3635 (ET)
ir@nice.com

Yisca Erez
+972-9-775-3798 (CET)
NICE Systems Ltd.
 ir@nice.com

NICE Actimize Fraud and Cybercrime Solutions Protect More
Than 150M U.S. Digital Banking Customers

Sophisticated analytics shield customers against fraud
and cyber-attacks in their online and mobile banking interactions

New York, December 3, 2015 – NICE Actimize, a NICE Systems (NASDAQ:NICE) business and the largest and broadest provider of financial crime, risk and compliance solutions for the financial services industry, has achieved a major milestone this year — its Fraud & Cybercrime Management solutions now protect more than 150M digital banking customers in the United States across its top five clients.

“NICE Actimize is one of the market leaders in terms of the number of digital banking customers and transactions it guards within the United States,” according to Erez Zohar, Global Vice President & General Manager, Fraud & Cybercrime Management Solutions. “We are proud of our industry-leading solutions that work hard to stop cyber-criminals before they gain access to bank accounts.”

Consumers continue to flock to digital banking, according to an American Bankers Association survey conducted in the U.S. this summer. Mobile banking is now preferred by 12 percent of consumers — up from 3 percent just five years ago. Meanwhile one-third of respondents (32 percent) said online banking is the method they use most often to manage their bank accounts. 

“With the continued rise of online and mobile banking fraud and cyber-attacks, consumers are understandably fearful of fraudsters who exploit vulnerabilities created within the evolving digital banking environment,” said Zohar. “We help financial institutions protect their customers by connecting the dots between fraud and cybercrime data for a holistic view of threats.”

 
 
 

About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.nice.com/actimize.

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Trademark note: Actimize, the Actimize logo, NICE, and the NICE logo are trademarks or registered trademarks of NICE Systems Ltd. and/or its subsidiaries. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: http://www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Zohar, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the Company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

2
 
 EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3 exhibit_99-3.htm
Exhibit 99.3
 
NICE Positioned as a Leader by Gartner in the Magic Quadrant for
Customer Engagement Center Workforce Optimization
 
Evaluation based on completeness of vision and ability to execute
 
RA’ANANA, ISRAEL, December 9, 2015 – NICE Systems (NASDAQ: NICE) today announced it has been positioned by Gartner, Inc. in the “leaders” quadrant of the 2015 “Magic Quadrant for Customer Engagement Center Workforce Optimization” for the eighth consecutive year [1].  NICE was recognized by Gartner for its completeness of vision and ability to execute, based on the criteria listed in the report.
 
According to Gartner, leaders in the WFO market “provide functionally broad and deep WFO solutions that can be deployed and supported globally. Their software is suitable for all sizes and complexities of enterprises, and has broad industry coverage. Revenue is strong, and new references are readily available.”

The report highlights the value of integration as noted by report co-authors Jim Davies and Sorell Slaymaker: “the benefits of a suite-based approach to WFO range from having a single-vendor contract and a lower TCO to the avoidance of integration problems. The incorporation of cross-functional workflow is also driving adoption of software suites.”

Earlier this month, NICE announced its visionary Adaptive WFO solution, the next level in contact center management. Adaptive WFO creates a workforce planning, management and engagement environment that adapts in real time to the agent persona. These personas are generated based on advanced multi-channel analytics data, such as CSAT scores, average handles times (AHT), coaching results, among others. Agent personas are then embedded into each of the processes, enabling contact center management to tailor the right approach to each agent to improve the agent and overall customer experience.

Miki Migdal, President of the NICE Enterprise Product Group
 
“We are proud to again be named a leader by Gartner in the Customer Engagement Center Workforce Optimization Magic Quadrant report. We believe this continued recognition validates the strength of our technology, breadth and depth of our WFO solution suite, and with the recent launch of Adaptive WFO we are transforming the approach to workforce optimization with technologies and capabilities which are new to the market.”
 
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 877 245 7448, erik.snider@nice.com

 
 
 
 
Investors
Marty Cohen, +1 212 574 3635, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE-Systems Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

###
 
[1] Gartner “Magic Quadrant for Customer Engagement Center Workforce Optimization” by Jim Davies, Sorell Slaymaker December 8, 2015.
 
2
 
 EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4 exhibit_99-4.htm
Exhibit 99.4
 
NICE Centralized VoIP Recording Fully Integrates with AudioCodes
Session Border Controllers

NICE/AudioCodes partnership promotes SIPREC as a standard protocol and ensures reliable,
 flexible and scalable recording of VoIP calls

Ra’anana, Israel and Lod, Israel, December 16, 2015 – NICE Systems (NASDAQ: NICE) and AudioCodes (NASDAQ:  AUDC) today announced the integration of AudioCodes’ Mediant VoIP solutions with NICE’s Engage Platform, enabling customers to meet their recording needs while leveraging their existing AudioCodes’ Session Border Controllers (SBC) and Media Gateways.

The NICE Engage Platform offers simple and cost-effective call recording in any VoIP environment. The partnership with AudioCodes, a leading provider of converged voice solutions, enables end users to maintain call security while using best-in-class call recording software with a standard SIPREC (Session Initiation Protocol Recording) practice.

The AudioCodes-NICE collaboration enables customers, such as contact centers, emergency agencies and enterprises complying with regulatory recording requirements, to simplify their recording solution by leveraging the existing AudioCodes Mediant product line to fork real-time media sessions to the NICE Engage platform without the need to deploy additional recording tools. The solution is already in production and has been successfully deployed at a Fortune 100 global financial institution.

“The successful integration with NICE Engage ensures reliable, flexible and scalable recording of VoIP calls handled by AudioCodes devices, delivering great value for customers of both companies,” said Yehuda Herscovici, VP Product at AudioCodes. “By partnering with NICE, we are confident that we can provide our customers with the industry’s best-of-breed VoIP call recording capabilities.”

Hila Lamm, VP Multi-Channel Recording LoB at NICE Systems, added, “NICE is committed to providing its customers with quality software solutions that enable greater flexibility to choose the accompanying hardware to best suit their needs. Our partnership with AudioCodes is a testament to this endeavor. By teaming up with AudioCodes, a leading SBC vendor, we are able to strengthen our offering to the market and extend our client base. This also reinforces our leadership in supporting and promoting SIPREC as the standard recording protocol.”

The joint offering builds on NICE’s comprehensive cross-channel interaction recording capabilities, which include voice, video and screen capture, and on AudioCodes’ advanced Media Gateways and SBC products and technologies. The speed and scale of the integrated solution enable organizations to ensure regulatory compliance and quality management for all interactions. The solution also enables customers to migrate gradually from their legacy TDM equipment to a fully IP-based environment while utilizing the same AudioCodes products and NICE SIP-based recording infrastructure.

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
 
Corporate Media Contact - NICE
Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors
Marty Cohen, +1 212 574 3635, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

 
 
 

Trademark Notes:
NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements Pertaining to NICE Systems
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Ms. Lamm, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
 
About AudioCodes
AudioCodes Ltd. (NASDAQ GS, TASE: AUDC) designs, develops and sells advanced Voice-over-IP (VoIP) and converged VoIP and Data networking products and applications to Service Providers and Enterprises. AudioCodes is a VoIP technology market leader, focused on converged VoIP and data communications, and its products are deployed globally in Broadband, Mobile, Enterprise networks and Cable. The Company provides a range of innovative, cost-effective products including Media Gateways, Multi-Service Business Routers, Session Border Controllers (SBC), Residential Gateways, IP Phones, Media Servers, Value Added Applications and Professional Services. AudioCodes’ underlying technology, VoIPerfectHD™, relies on AudioCodes’ leadership in DSP, voice coding and voice processing technologies. AudioCodes’ High Definition (HD) VoIP technologies and products provide enhanced intelligibility and a better end user communication experience in Voice communications. For more information on AudioCodes, visit http://www.audiocodes.com.
 
Company Contact - AudioCodes:
Shirley Nakar, Director Investor Relations +972-3-976-4000 shirley@audiocodes.com
 
Trademark Notes:
©2016 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom and AudioCodes One Voice are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.
 
Forward-Looking Statements Pertaining to AudioCodes

Statements concerning AudioCodes' business outlook or future economic performance; product introductions and plans and objectives related thereto; and statements concerning assumptions made or expectations as to any future events, conditions, performance or other matters, are "forward-looking statements'' as that term is defined under U.S. Federal securities laws. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause actual results to differ materially from those stated in such statements. These risks, uncertainties and factors include, but are not limited to: the effect of global economic conditions in general and conditions in AudioCodes' industry and target markets in particular; shifts in supply and demand; market acceptance of new products and the demand for existing products; the impact of competitive products and pricing on AudioCodes' and its customers' products and markets; timely product and technology development, upgrades and the ability to manage changes in market conditions as needed; possible need for additional financing; the ability to satisfy covenants in the Company’s loan agreements; possible disruptions from acquisitions; the ability of AudioCodes to successfully integrate the products and operations of acquired companies into AudioCodes’ business; and other factors detailed in AudioCodes' filings with the U.S. Securities and Exchange Commission. AudioCodes assumes no obligation to update the information in this release.

2
 
 EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5 exhibit_99-5.htm
Exhibit 99.5
 
Hermes Group UK Chooses NICE’s Cloud-Based Workforce
Management Solution for Improved Customer Service

NICE cloud-based WFM solution selected to improve forecasting and planning staff levels for
consumer delivery specialist

Ra’anana, Israel, December 17, 2015 – NICE Systems (NASDAQ: NICE) today announced that Hermes Group UK has implemented NICE’s cloud-based Workforce Management (WFM) solution to improve operational efficiency and optimize workforce management. NICE’s solution was deployed in October 2015, delivered ‘live’ and on schedule for the busy holiday season.

Hermes UK is owned by the Hermes Logistik Gruppe Deutschland (HLGD), the largest independent consumer delivery specialist for the B2B and B2C sectors in Germany. Hermes UK works with a wide range of high street, catalogue and online retailers including Next Directory, ASOS, Tesco, John Lewis, Debenhams, Arcadia Group, Amazon and eBay.

Operating a network of over 10,000 lifestyle couriers and over 4,500 ParcelShops, handling more than 210 million parcels last year, Hermes faced specific needs in a new WFM solution. These included:

 
·
common system and real-time adherence for on-site and remote agents
 
·
scalability and elasticity for seasonal usage peaks
 
·
flexible pricing for peak times requiring additional agents
 
·
integration with Oracle Right Now, enabling interoperability in the cloud
 
·
efficient forecasting and planning of multichannel contacts including calls and emails
 
·
flexible and automated scheduling of requests and notifications

Hermes turned to NICE because of its great reputation for resource planning accuracy and employee engagement features; and its ability to deliver in tight timeframes. With a scalable solution deployed in the NICE Cloud and licensed on a subscription basis, and with an advanced API and robust real-time adherence capabilities, NICE was able to respond to Hermes’ challenges and deliver the WFM solution they needed in record time.

“We chose NICE because of its strong brand and leadership position, and its highly flexible cloud-based solutions,” said Dawn Redman, Head of Customer Service, Hermes Parcelnet Ltd. “Since it is cloud-based, NICE WFM enables remote access to WFM for off-site agents, and it ensures rapid scalability for seasonal usage spikes.”

“The deployment of NICE WFM in our cloud gives Hermes the flexibility they need to efficiently meet their customers’ demands,” said Benny Einhorn, President, NICE EMEA. “We are proud to provide Hermes with scalability and elasticity for their workforce management and to contribute to their ability to deliver excellent customer service.”

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 877 245 7448, erik.snider@nice.com

 
 
 

Investors
Marty Cohen, +1 212 574 3635, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including those by Mr. Einhorn, are based on the current beliefs, expectations and assumptions of the management of NICE-Systems Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

2
 
 EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6 exhibit_99-6.htm
Exhibit 99.6
 
NICE Wins TMC 2015 Customer Experience Innovation Award for its
Customer Engagement Analytics Solutions

NICE is recognized as an innovator in capturing and analyzing the cross-channel customer journey

Ra’anana, Israel, December 17, 2015 – NICE Systems (NASDAQ: NICE) today announced that it has received a TMC 2015 Customer Experience Innovation Award, demonstrating the company's exceptional contributions to the industry.

The 2015 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences and is presented by TMC’s CUSTOMER magazine.

NICE won the award for its groundbreaking Customer Engagement Analytics (CEA) solution powered by state-of-the-art Big Data technology. NICE CEA enables businesses to uncover business insights by analyzing, identifying, quantifying and monitoring what was said, written and done during customer interactions, across all channels.

Combining data from transactions, interactions, agents’ desktop activity, and customer feedback, NICE CEA generates a complete view of the customer journey, both for individual customers and customers at large. By dynamically mapping the entire customer journey, NICE CEA helps organizations understand how their customers interact with them, identify journey bottlenecks and pitfalls, reduce customer effort and optimize the customer experience.

“We are proud to be recognized by TMC for the excellence and innovation of our Customer Engagement Analytics solutions,” said Miki Migdal, President of the NICE Enterprise Product Group. “The organizations we serve have a clear need to better understand their customers in order to be successful. Our solutions allow organizations to understand how to deliver value from customer data. The innovation of our solutions is grounded in this vision and reflects an effective approach to addressing today’s challenges in delivering an outstanding customer experience.”

“We congratulate NICE for receiving a 2015 Customer Experience Innovation Award. NICE and its Customer Engagement Analytics have been selected for enhancing the customer experience and improving business relationships,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
 
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors
Marty Cohen, +1 212 574 3635, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.

 
 
 
 
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including those by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE-Systems Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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 EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7 exhibit_99-7.htm
Exhibit 99.7
 
Today it’s all about the Customer - NICE Brings Unprecedented
Usability and Automation to Help Organizations Focus on What Matters

NICE Engage multi-channel interaction platform leverages ease of use, operation and
implementation to ensure employees are free to focus on the customer
 
RA’ANANA, ISRAEL, December 21, 2015 – NICE Systems (NASDAQ: NICE) today announced the new version of its NICE Engage Platform, which brings to contact centers the intuitive experience and ease of use found in consumer software. New capabilities such as 1-click interaction management, intelligence-driven automated scoring, data extraction tools and DIY system management, allow employees to focus on the customer and provide them with a perfect experience.

With the NICE Engage Platform, users can easily and intuitively search for and act upon interactions from multiple channels, easily sharing results or saving them for compliance purposes. Automation brings analytical insights into the evaluation process thereby streamlining and improving Quality Management.

Further enhancements to NICE Engage include the extension of its multi-channel offering through enhanced video recording. By leveraging the Advanced Interaction Recorder (AIR) and NICE Engage platform to capture interaction data from multiple channels, organizations can enjoy the benefits of Engage across all of their customer service channels.

Additional highlights include:

 
·
Playback Portal, enabling playing back voice interactions from earlier systems with no need to migrate databases or perform an upgrade
 
 
·
Improved auto discovery for Interaction Analytics, including the ability to investigate interactions that do not fall into any phonetic categories, along with improved Hot Topics capability
 
 
·
Interaction Analytics data Auto Extraction Tool
 
 
·
Enhanced scalability and business intelligence tools for Real-Time Authentication and Real-Time Fraud Prevention, allowing further improvement in customer experience without compromising on safety
 
 
·
A packaged enterprise-grade offering tailored to the needs of SMBs, making NICE an attractive option for many more organizations
 
“Today it’s all about the customer. Organizations must be able to provide customers the service they need with the utmost ease and efficiency. We are proud to launch the new version of our Engage Platform, which gives organizations the ability to do so,” said Miki Migdal, President of the NICE Enterprise Product Group. “As the market leader in the WFO domain, NICE continues to demonstrate its commitment to meeting the evolving needs of contact centers, enabling them to meet customer needs over multiple channels while ensuring compliance and maintaining quality of experience.”
 
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

 
 
 


Corporate Media Contact
Erik Snider, +1 877 245 7448, erik.snider@nice.com

Investors
Marty Cohen, +1 212 574 3635, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE-Systems Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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