99.1
|
NICE Suspect Search Recognized as Best Video Analytics Solution by Government Security News, Dated July 2, 2015
|
99.2
|
NICE Partners with Firstsource Solutions to Enhance the Customer Experience, Dated July 6, 2015
|
99.3
|
NICE Again Named Market Leader for Speech Analytics by Analyst Firm DMG, Dated July 8, 2015
|
99.4
|
Transform Your Service Organization: NICE Global Webinar Series to Examine Three Major Changes that will Help Companies Create Perfect Experience, Dated July 09, 2015
|
99.5
|
NICE Actimize Named Best Anti-Money Laundering Compliance Solution Provider For The Second Year in a Row in 2015 Waters Magazine Rankings Awards, Dated July 20, 2015
|
99.6
|
NICE Actimize Recognized by CIO Review Magazine as a 2015 “Top 20” Most Promising Enterprise Risk Management Solution Provider, Dated July 22, 2015
|
NICE-SYSTEMS LTD.
|
|||
By:
|
/s/ Yechiam Cohen | ||
Name: | Yechiam Cohen | ||
Title |
General Counsel
|
||
Dated: August 4, 2015
|
99.1
|
NICE Suspect Search Recognized as Best Video Analytics Solution by Government Security News, Dated July 2, 2015
|
99.2
|
NICE Partners with Firstsource Solutions to Enhance the Customer Experience, Dated July 6, 2015
|
99.3
|
NICE Again Named Market Leader for Speech Analytics by Analyst Firm DMG, Dated July 8, 2015
|
99.4
|
Transform Your Service Organization: NICE Global Webinar Series to Examine Three Major Changes that will Help Companies Create Perfect Experience, Dated July 09, 2015
|
99.5
|
NICE Actimize Named Best Anti-Money Laundering Compliance Solution Provider For The Second Year in a Row in 2015 Waters Magazine Rankings Awards, Dated July 20, 2015
|
99.6
|
NICE Actimize Recognized by CIO Review Magazine as a 2015 “Top 20” Most Promising Enterprise Risk Management Solution Provider, Dated July 22, 2015
|
|
·
|
Efficient quality monitoring: Quality processes can leverage the insights from automated Interaction Analytics, making it easier to track and audit all calls and take action when necessary
|
|
·
|
Data collection and tagging: Following an interaction, the data can be used for post-call analysis and further service improvements
|
|
·
|
Delivering actionable insights: The implementation lays the foundation for real-time analytics to deliver actionable insight to the agents during the call
|
|
·
|
Customer experience transformation: By pinpointing the drivers of customer interactions and the underlying causes of dissatisfaction, Firstsource can boost agent performance, rectify shortcomings, and amplify strengths in processes and service delivery to transform the customer experience
|
|
·
|
From mere aggregation to operational business insight – knowing what customers want and need and what should be done about it. For example:
|
|
o
|
“The Seven deadly Sins of Recording,” featuring Donna Fluss, DMG Consulting
|
|
o
|
“Take your Recording System to the Next Level”
|
|
·
|
From employee performance to employee empowerment – ensuring your employees are confident, incentivized and engaged. For example:
|
|
o
|
“Making the Move to Mobile WFM”
|
|
o
|
“WFM in the Cloud”
|
|
·
|
From personalization to context-driven experience – operationalizing big data and analytics to establish an in-context, real-time experience across the entire journey
|
|
o
|
“The Journey is Just the Beginning: Maximizing the Benefits of Customer Journey Mapping,” featuring Tony Costa, Forrester Research
|
|
o
|
“Get Ahead of the Game: Innovate Using Analytics to Drive a Truly Differentiated Customer Experience”
|
FOR IMMEDIATE RELEASE
|
Press Contacts:
|