ADMINISTRATIVE EXPENSES

12 Months Ended

Dec. 31, 2022

28	ADMINISTRATIVE EXPENSES

This item consists of the following:

	2022		2021		2020
		S/(000)		S/(000)		S/(000)

Systems expenses (a)		938,014		741,429		539,910
Publicity and loyalty programs (b)		653,430		486,885		349,745
Consulting and professional fees		338,269		312,978		219,671
Taxes and contributions		305,486		289,484		266,704
Transport and communications		229,110		208,244		169,616
Repair and maintenance		137,946		123,232		118,369
Outsourcing		118,778		99,440		69,379
Comissions by agents		106,356		104,700		87,899
Lease		91,680		86,417		70,404
Sundry supplies (c)		87,848		57,093		67,537
Security and protection		64,480		63,500		64,439
Insurance		62,994		62,142		43,657
Subscriptions and quotes		58,251		55,331		49,464
Electricity and water		51,117		48,886		51,649
Electronic processing		35,896		39,528		36,920
Cleaning		20,435		20,105		22,900
Others (d)		205,011		154,323		155,455
Total		3,505,101		2,953,717		2,383,718

(a)

The increase is mainly due to higher support expenses in Information technology, maintenance services and license renewal, as well as the increase in greater execution of strategic initiatives in software tools for digital transformation improvements.

(b)

The increase is mainly due to higher marketing and advertising expenses; especially in Tenpo Prepago SpA and Tenpo Technology SpA to attract new customers and promote the use of their products. Additionally, the increase in expenses related to customer loyalty and acquisition programs, mainly in BCP.

(c)

The increase is mainly due to the growth in the consumption of credit cards, such as Credimas, Amex and Visa with chip, as well as the greater consumption of the physical token for accessing platforms such as Internet Banking and Mobile Banking.

(d)

The variation is mainly due to the increase in rates such as risk centers, growth in collections from alternative channels and other services.