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Goodwill - Goodwill by Operating Segment (Details) - EUR (€)
€ in Millions
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Changes in goodwill    
Goodwill € 29,162 € 23,736
Applications, Technology & Services    
Changes in goodwill    
Goodwill 18,509 13,498
Goodwill addition through Qualtrics acquisition 1,509  
Goodwill reallocated from Customer Experience segment 3,438  
Intelligent Spend Group    
Changes in goodwill    
Goodwill 7,762 6,925
Goodwill addition through Qualtrics acquisition 734  
Qualtrics    
Changes in goodwill    
Goodwill 2,882 3,304
Other    
Changes in goodwill    
Goodwill € 9 € 9