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Restructuring - Restructuring Expenses By Functional Area (Details) - EUR (€)
€ in Millions
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Restructuring      
Cost of cloud and software € (138) € (3) € (55)
Cost of services (154) (3) (118)
Research and development (467) (3) (9)
Sales and marketing (299) (11) (2)
General and administration (71) 0 2
Restructuring expenses € (1,130) € (19) € (182)