EX-14.C 5 acc12312018exhibit14c.htm EXHIBIT 14.C acc12312018exhibit14c
Exhibit 14(c) Global Code of Conduct OUR VALUES Client-focused Integrity always Excellence Respect


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES From our Chairman and Chief Executive Officer Our clients, advisors, employees, shareholders and regulators rightfully expect us to obey the law and to treat them with integrity. Ameriprise Financial has a proud, more than Our Board of Directors, Executive 120 year history as a successful, client- Leadership Team and I hold ourselves to the The success of focused financial services firm. No company same high standards of conduct that we Ameriprise depends on can thrive for over a century and grow as expect you to honor. For those who lead the trust and confidence we have without a deep commitment to others, it’s your duty to set the right ethical behavior and doing what is right for example for behavior. And it’s up to each of we earn every day. our clients, advisors, employees and us to ensure we treat team members and Our actions matter. shareholders. Our Global Code of Conduct others with dignity and respect. emphasizes the core ethical principles that Our vision is to be the most respected and must guide our behavior at all times. referred financial services brand. We can The Global Code of Conduct also identifies only achieve our vision if each of us does potential areas of ethical risk. Please read it business the right way. Thank you for your carefully. When you see misconduct, report it commitment to the principles in the Code to your leader. Ask your leader for help when and the continued success of our company. you are unsure of the right thing to do. We will not take action against an individual who reports what he or she believes in good faith to be misconduct. Even if it turns out that no JAMES M. CRACCHIOLO misconduct occurred, you will be protected as CHAIRMAN AND CHIEF EXECUTIVE OFFICER long as you acted in good faith.   2


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES Contents • Introduction − This Code applies to everyone ........4 • Report your concerns .........................6 • Our ethical principles − Obey the law and guard against criminal activity ............................7 − Do the right thing for the client ......9 − Conduct business ethically ........... 11 − Compete fairly in the marketplace 13 − Protect the company’s reputation and assets ................................. 15 − Safeguard and maintain accurate information .................. 17 − Treat everyone with dignity and respect ............................... 19 • Navigate your ethical questions ........ 21 • Consequences for non-compliance .... 22 • Resources ....................................... 23   3


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES This Code applies to everyone at Ameriprise Financial All officers, employees, financial advisors and their staff must follow this Code. Why ethics matter What you need to know You must read and comply with the policies and procedures that apply to you. (See Page 23 for a The culture of any company is determined by • We value ethics and integrity. partial list of company policies.) what its directors, officers and employees • We maintain an environment where actually do rather than what they are supposed This Code can’t cover every situation compliance and adherence to the Code of to do. It is simply about doing the right thing, Conduct is the norm. No code of conduct or ethics can anticipate all of day in and day out. the circumstances that you may encounter during About the Code your career. If the Code doesn’t address a specific We expect you to: This Code is enterprise-wide and applies to situation, you are still obligated to act in an ethical and honest manner. Above all, seek guidance from • Comply with the Code. everyone working for one of the company’s business areas or affiliates. Commitment to the your leader, manager or one of the provided • Act with integrity, due skill, care and ethical principles helps ensure compliance with the resources (See list of resources on Page 6) before diligence Code. you act. • Follow all applicable laws, rules and This Code applies even if you also adhere to Violations of the Code regulations. another code of ethics or conduct within your If you violate the Code, you will be subject to • Be open and cooperative with our business area. disciplinary action, including possible termination regulators For U.S. employees and employee advisors, of your employment or franchise agreement. • Use your best judgment. compliance with the Code is a condition of Disciplinary action will depend on the employment. For franchise advisors and their staff, circumstances and will be consistent with the • Ask for guidance before you act. compliance with the Code is required by the company’s policies and procedures. (See • Report ethical concerns promptly. franchise agreement. consequences for non-compliance on Page 22.) • Be an example of ethical behavior for your Applicable company policies Waivers of the Code team. The Code requires you to comply with the Only the Board of Directors of Ameriprise • Pay due regard to the interests of our provisions of other policies, codes of ethics and Financial, Inc. can grant a waiver of the Code of clients and treat them fairly. other business procedures to which you are Conduct. We will promptly disclose to our shareholders any waivers granted to our executive subject. • Observe proper standards of market officers and directors. conduct.   4


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES I’m a contractor working on a three- month project. Since I’m not an employee, does the Code apply to me? Yes. Anyone doing business on behalf of Ameriprise Financial, RiverSource, Columbia Threadneedle Investments or any of our other subsidiaries is held accountable for reading, understanding and following the Code and all company policies applicable to his or her roles and responsibilities. When we refer to “Ameriprise” or our “company,” we mean all majority-owned businesses and entities of Ameriprise Financial, Inc. I discovered that my coworker is violating the Code by falsifying financial results. Do I have to report this? Yes. You, too, will have violated the Code if you don’t report your concerns. As long as you act in good faith, you will be protected from retaliation. This very important point is covered in more detail in the next section.   5


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES Report your concerns If you observe behavior that concerns you, or that you believe in good faith may be illegal or a violation of the Code, you are required to report the issue promptly. Why ethics matter What you need to know the same situation with access to the same facts would also conclude there is a likelihood Your diligence allows us to correct problems that • We respond appropriately to all allegations by of misconduct. may involve a violation of law or pose a risk to employees, suppliers, clients or contractors health, safety or the company’s reputation. that the company is not meeting its legal, Non-retaliation ethical or financial obligations. We will not tolerate any retaliation against you if We expect you to report concerns • We provide several reporting options for you report possible misconduct in good faith even promptly to your leader, manager or one anyone who suspects breaches of the Code, if it turns out that no misconduct occurred. You of the following resources: our policies or the law. won’t be fired, given a lower performance rating or demoted solely because you reported possible • Employee Relations Group Whistleblower claims misconduct in good faith. Retaliating against a Service Center – ERGSC@ampf.com Acting ethically includes reporting misconduct. If person who has reported a suspected violation is • Ethics Hotline – 1.800.963.6395 you don’t report the misconduct of others, you are considered a violation of the Code. not acting ethically and will be held accountable. It • Safe Call (UK) – 0800 915 1571 • All reports are investigated, and your report may not be easy to report misconduct involving a will be treated confidentially to the extent colleague or friend, but that is what we expect you • FCA Whistleblowing (UK) – allowed by law and company policy. whistle@fca.gov.uk to do. • If you believe you have been retaliated • Public Concern at Work (UK) – You should, in good faith, report an alleged against, promptly contact any of the resources helpline@pcaw.co.uk impropriety that prevents the company from listed on this page. meeting its legal obligations or complying with • Corporate Secretary’s Office – generally accepted accounting principles. • Leaders are responsible for properly reporting Thomas.R.Moore@ampf.com any allegations they become aware of. • General Counsel’s Organization – • A whistleblower is an individual who lawfully makes any allegation of impropriety or Karen.Wilson.Thissen@ampf.com discloses or provides information or assistance • Executive Vice President, in connection with any governmental Human Resources – proceeding or inquiry. Kelli.A.Hunter@ampf.com • Acting in good faith means that you have a sincere belief that a reasonable person in   6


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES Obey the law and guard against criminal activity We comply with all laws and regulations that apply to our operations, including insider trading laws. What you need to know Insider trading Why ethics matter • We obey the law in our professional lives just Insider trading is both illegal and unethical. Insider Legal or regulatory violations can cost our as we do in our personal lives. Being unaware trading is the practice of buying or selling securities shareholders millions of dollars in legal that a law or regulation exists won’t excuse of any company, including Ameriprise Financial, judgments, fines or penalties. In some cases, any violation you commit. when you are aware of material, non-public you could also face fines, the loss of your job information about that company or its securities. If and even imprisonment. The company often • We follow the advice of our legal and you are convicted of insider trading, you could be sets a higher standard than what the law compliance professionals. sentenced to years in prison. requires, so it is important to understand all • We always cooperate fully and honestly with Personal trading policies that apply to you. our regulatory agencies during examinations and inquiries. Our personal trading rules, policies and procedures We expect you to: apply to everyone who is subject to this Code with Comply with rules, regulations and laws few exceptions. These rules are derived from • Become familiar with the laws and securities and investment laws, regulatory guidelines regulations that apply to you and your job, Additional rules or regulations may apply to you in your home country or because of your specific job and other corporate policies. They aim to eliminate including insider trading laws, which apply responsibilities. Each of us is responsible to know the appearance of conflict between the personal to everyone. and follow the laws wherever we work. trading activities of our associates and our clients as • Complete all mandatory training, well as the rest of the investing public. disclosures and other requirements related Fraud prevention In addition to the general rules that apply broadly to your job. Preventing fraud is a responsibility of everyone at to individuals subject to the Code, more restrictive • Stay current on legal and regulatory all levels. You have a duty to be mindful of rules apply to certain persons based on their developments you need to know. potential fraudulent activity and to promptly access to information and/or their job report anything suspicious. Fraud includes a wide responsibilities. You are responsible for • Report suspected insider trading, market variety of illegal acts, all characterized by the understanding the related company policies that abuse or fraudulent activity promptly. intent to deceive someone. Fraud can be apply to you. committed to the detriment of the company, our clients, our shareholders or others, and can be carried out by people inside as well as outside of the company.   7


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES I told my spouse about a company that Ameriprise Financial is considering buying. Was that wrong? Yes. First, you should not share confidential business information with anyone unless it’s necessary to do your job. Second, if this is material, non-public information and your spouse trades in the stock of Ameriprise or the other company, you both could face prosecution for insider trading. Am I subject to blackout periods for trading in the company’s stock? It depends on your role within the company. The company’s Board of Directors, certain executive officers and other designated employees are subject to regular quarterly blackout periods, during which they are prohibited from executing transactions in Ameriprise Financial securities. The blackout periods generally begin on Jan. 1, April 1, July 1 and Oct. 1. The beginning date of each blackout period is fixed, regardless of whether that date happens to be a business day. Each blackout period ends one full business day after the public release of the last quarter’s earnings results. If you are subject to the blackout, you will receive emails telling you when it will begin and end.   8


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES Do the right thing for the client From initial contact with prospects, through our continued service of existing individual or institutional client and end-client accounts, we stand behind what we say and do. What you need to know In addition, the content must meet applicable Why ethics matter regulatory and legal standards. When preparing • We carefully consider the impact of our advertising, marketing and communication for the We maintain our clients’ loyalty and improve their decisions on clients. public, you must ensure that required reviews and experience by acting with integrity. Our first approvals are received prior to first use. priority is the success of our clients. They have • We provide exceptional client service. selected us to help them reach their financial • We are committed to making full and fair Suitability goals, support their children’s education and disclosures. Advice and products recommended must be prepare for retirement on their terms. If we break Full and fair disclosure suitable for each client. Always take the time to that trust, our clients will leave us for other firms. ensure that investment advice and products or You must make full and fair disclosure of all features, services recommended are appropriate given a benefits, risks and fees of products or services sold or We expect you to: client’s age, financial situation, investment marketed to all clients and prospects, particularly planning objectives and tolerance for risk. Also, • Be truthful and accurate. where your interests may conflict with those of our take time to provide clients with the information • Never mislead a client or prospect. clients. Full and fair disclosure applies to initial client necessary for them to fully understand the communications as well as to subsequent features, potential benefits and risks of the • Help clients and prospects understand our recommendations. products and services. recommended product or service. When dealing Your disclosures must be accurate, fair and with elderly clients, pay special attention to their • Provide clients and prospects with all balanced and presented in the proper context. Do expected financial needs and tolerance for risk. information they need to make an informed not omit material facts or qualifications if the decision about our products and services. Our suitability requirements apply not only to result would be misleading. initial buy, sell and hold recommendations, but Marketing, advertising and communications with also to subsequent recommendations in existing the public accounts. Marketing, advertising and communications with the public, including clients, prospects, investors, analysts and the general public, must be truthful and accurate. You may not make exaggerated or misleading statements, regardless of whether the information is given directly or indirectly. You must answer all questions honestly and completely.   9


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES My job doesn’t involve client contact. Recently, however, someone claiming to be a client was transferred to my number. She was upset about something, but I politely said I couldn’t help her and hung up. Was that wrong? Yes. In this situation, you should ask for the person’s name, address, telephone number and a brief description of the issue. After telling her you will find the right person to help her, talk to your leader about how to follow up. You should never try to answer a question if you are not qualified to do so, but each of us has a responsibility to do the right thing for our clients. We know that trust must be earned and are committed to making fair and accurate disclosures.   10


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES Conduct business ethically We have a duty to promote the interests of the company. That means we do not use the company’s property or information for our own benefit or to compete with the company. What you need to know You are prohibited from using your position with Why ethics matter the company, or information acquired during your • We do not use company information and employment or relationship with the company, to Employees, officers and directors owe a duty to the property for personal gain. advance your personal interests over the interests company to advance its legitimate interests. Your of clients or the company. personal interests, whether winning a promotion or • We carefully monitor and control conflicts of earning more compensation, are never more interest. Gifts or entertainment important than the best interests of our clients or • We do not give, solicit or accept gifts that Generally, you may only accept gifts (including the company. could influence our business judgment. business-related meals or entertainment) if the Conflicts of interest value of the gift is not significant and the gift will not place you – or appear to place you – under any We expect you to: You may engage in an outside activity if it does not obligation to the donor. Before accepting a gift, compete or conflict with the interests of the • Address conflicts of interest before you take you should ask yourself if the gift would appear company or interfere with the responsibilities of any job action or engage in an outside business significant to others or place you under any activity that may benefit you or your family. your job or the company’s employees. A conflict of obligation. If the answer is yes, then you should interest occurs when your private interests This applies to everyone, regardless of whether not accept the gift. you are a registered person interfere in any way – or even appear to interfere – with the interests of a client or the company. A You may be subject to a specific policy related to • Avoid even the appearance of impropriety. conflict of interest also arises when you or a accepting or giving gifts over a certain dollar value. • Comply with company policies related to member of your family receives improper personal (Please refer to policies that apply to you.) benefits as a result of your position in the outside business activities, political Political contributions and involvement contributions and gifts and entertainment. company. We respect your right to participate in the political − Advisors, registered persons and investment- You must be especially sensitive to potential process. However, because of U.S. campaign access persons must file reports as required by conflicts of interest when you are considering applicable policies. finance laws, you may not: use company funds or engaging in consulting or other outside activities be reimbursed for a political contribution; allow a − All persons subject to the Code and located in that involve the skills and knowledge you use in candidate or campaign to use company facilities or the U.S. must seek guidance from the your job. Simply reporting or disclosing an activity property; use work time or company equipment Corporate Secretary about potential conflicts of without first resolving possible conflicts of interest for political or campaign purposes; or allow your interest, whether involving gifts, vendor may result in a violation of the Code. relationships, outside business activities, or contribution of time or money to appear to be other circumstances. made with, or reimbursed by, company funds −   11


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES A client sent me a case of wine as a gift. I know that if I purchased the wine, it would be expensive. Can I accept this gift? If you are subject to a gift and entertainment policy, you may be required to decline the gift politely and return it. If you are a licensed person, you should seek advice from your registered principal or the Compliance Department. If you don’t know whether a gift policy applies to you, you should call the Corporate Secretary. Remember that you are never permitted to solicit a gift from a client, vendor or anyone else doing business with the company. Do I need to pre-clear my political contributions and political volunteer activities? If you are a financial advisor, you are subject to pre-clearance requirements. Otherwise, you need to refer to the Political Contributions policy to see if you are covered. Depending upon changes in your job or band level, you may become subject to pre- clearance in the future even if you are not covered now. Also, it's important to see if your current political contributions may affect your chances to apply for certain jobs in the future, due to the SEC’s pay-to-play rules.   12


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES Compete fairly in the marketplace We believe that everyone benefits from fair, free and open markets, and we compete fairly in the marketplace based on the merits of our products and services. What you need to know All employees, officers and directors should deal fairly with our clients, investors, suppliers and competitors. Why ethics matter • We must never offer, make or accept unlawful We don’t take unfair advantage of anyone through payments or gifts regardless of local business manipulation, concealment, abuse of privileged We operate in a highly regulated industry and customs. information, misrepresentation of material facts or under intense media and public scrutiny. any unfair practices. Regulators and prosecutors recognize the • We comply with all antitrust, anti-bribery, importance of a strong ethical and compliance anticorruption, monopoly and competition laws. Non-retaliation culture. Failure to comply can have serious consequences for the company and for you. An individual shall not be held criminally or civilly liable under any Federal or State trade secret law for the Antitrust and competition law We expect you to: disclosure of a trade secret that is made: We prohibit agreements intended to limit • in confidence to a Federal, State, or local • Deal fairly with clients, vendors, competition. We expect you to avoid any competitors and other employees. government official or to an attorney solely for the agreement with a competitor to limit competition. purpose of reporting or investigating a suspected • Maintain the company’s confidential • When dealing with outside companies, violation of law; or or proprietary information and including contractors and vendors, consider trade secrets. • in a complaint or other document filed in a lawsuit whether they are competing with Ameriprise or other proceeding, if such filing is made under Financial. seal. • The General Counsel’s Organization is An individual who files a lawsuit for retaliation by an available whenever you question the legality employer for reporting a suspected violation of law of a proposed activity or need further may disclose the trade secret to the attorney of the guidance. individual and use the trade secret information in the • False or misleading statements about our court proceeding, if the individual files any document competitors are contrary to our values and containing the trade secret under seal; and does not damage our reputation. disclose the trade secret, except pursuant to court order. Fair dealing   13


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES I noticed that a contractor made a mistake in its invoice in our favor. What should I do? Call the contractor to discuss the invoice and confirm that we have been undercharged. If so, ask for a corrected invoice. That’s what we would expect if we made that mistake in one of our invoices. I’m having a business lunch with an official of a foreign government at an inexpensive restaurant. I know that he is an avid golfer, so I plan to give him a box of golf balls as a small gesture of appreciation for meeting with me. What do I need to know? This legal area is very complex, so seek advice from the General Counsel’s Organization before you give anything of value to a government official or anyone claiming to represent a government or a government- controlled entity. The United States Foreign Corrupt Practices Act and the UK Bribery Act impose severe penalties if you give anything of value to a government official. Many other countries are also enacting strict laws against bribery and corruption. In this case, even a modest meal and small gift can result in severe penalties for you and the company.   14


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES Protect the company’s reputation and assets We diligently safeguard the company’s reputation, its physical and intellectual property and all sensitive information. What you need to know Intellectual property Why ethics matter • We consider our reputation one of our most Intellectual property is one of the most valuable assets of our company. Our logos and branding Our ability to attract and retain clients, advisors valuable assets. (e.g., trademarks, service marks) stand as a unique and employees depends on our reputation as an • We protect our assets and use them for ethical, honest and law-abiding company. symbol of the quality, integrity and reliability that appropriate business purposes. underlie all our products and services. Moreover, Anything that you do, whether at work or in your they serve to identify us to the world and set us personal life, that damages our reputation is a Anti-money laundering and identity theft apart from our competitors. serious matter. Be especially careful not to post or The company maintains policies and procedures to say anything on social media that could embarrass prevent and detect money laundering and identity The use of all logos and brand names, such as you or damage the reputation and brand we have theft. Suspicious activity takes many forms and is “Ameriprise Financial,” “RiverSource,” “Columbia worked so hard to establish. Remember that your hard to define in absolute terms; however, Threadneedle Investments,” “Columbia obligation to comply with the Code doesn’t stop common examples of “red flags” are included in Management” and “Threadneedle” must conform when you leave the office. the company’s related policies. If you ignore or with company policy. choose not to report suspicious activity, both you We will also never knowingly infringe on the We expect you to: and the company could be considered willfully intellectual property rights of others. You are blind and held liable for the criminal activity. responsible for confirming that the use of any • Be alert to situations or actions that may Report concerns by submitting a Report of Unusual third-party intellectual property is approved and be unethical or potentially damaging to the Activity, which can be found on Inside or the done with written permission. This includes, but is company’s reputation. AdvisorCompass® site. not limited to, computer programs, brands, logos • Watch for warning signs that may signal and periodicals. Company property fraudulent activity and report any suspicious activity. Our company property, including equipment, supplies, systems and facilities, must only be used for • Use company property only for valid valid business purposes. Theft, carelessness and business purposes and with proper waste have a direct impact on our profitability. If you authorization. suspect someone was involved in, or is attempting to • Protect all company and client property cover up, the theft or misuse of company property, and assets against theft or misuse. immediately report it to your local security personnel or to SecurityAMPF@ampf.com.   15


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES I hear leaders refer to enterprise risk management. What does it mean to me in my role? Like all financial services companies, we face various risks that could harm our company, clients and shareholders. We invest significant time and money to identify and manage these risks, but of course it’s impossible to eliminate many of them. Even if an event is completely out of our control, such as a natural disaster or act of terrorism, we need to anticipate it as much as possible and be able to respond effectively. Risks can become more serious over time and new risks are emerging constantly. Our Board of Directors and Executive Leadership Team are focused on risk management because it’s crucial to our continued success. We also have talented teams of officers and employees around the world who are devoted to risk management. To be truly effective in identifying, monitoring and managing risk, each of us must think and act like a risk manager. Regardless of your job or level of responsibility, we expect you to be part of our risk management program. Each of us is a risk manager.   16


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES Safeguard and maintain accurate information We diligently safeguard the personal information of our clients. We believe that accurate recordkeeping and reporting are essential to our reputation and credibility. What you need to know • Always support estimates and accruals with Why ethics matter appropriate documentation based on your best • We collect, safeguard and disclose client or Many data breaches and cybersecurity incidents judgment. sensitive information only in compliance with the are the result of employee mistakes or negligence. law and our policies. • Never falsify any document or distort the true Carelessly clicking a link in an email or opening an nature of any transaction. attachment could result in a serious cybersecurity Confidentiality and privacy incident. You’ve probably read about incidents at • Never enable another person’s efforts to evade We maintain the confidentiality of information taxes or subvert local currency laws. other companies that have cost millions to entrusted to us by the company and our clients. resolve. You play a role in being attentive and Confidential information includes all non-public • Only make payments to the person or firm that doing everything you can to avoid one at information that might be of use to competitors or actually provided the goods or services. Ameriprise. harmful to the company or its clients if released. Only Records management employees with a business need-to-know reason are We maintain appropriate books and records We expect you to: allowed access to such data. Report privacy incidents or unauthorized access to sensitive information to according to the law and our policies. We do not • Protect the privacy, confidentiality and Privacy.Swat.Team@ampf.com. shred, destroy or alter documents that are related to security of client, employee, advisor and any imminent or ongoing investigation, lawsuit, audit, company information. Financial and business information examination or are required to be maintained for regulatory purposes. • Keep accurate business and financial records. Maintaining accurate and complete business and financial records, including financial statements and Signature issues and forgery • Safeguard sensitive information from accounts, expense reports, time records and invoices, unauthorized disclosure. is not just the job of Accounting and Finance Employees, advisors or staff may not copy, affix or trace a client’s signature or sign any document on • Report financial and other business personnel. behalf of a client, even if specifically asked to by information truthfully, accurately and • Always record and classify transactions in the the client. A signature is considered forged if it was completely. proper accounting period and in the appropriate signed by someone other than the person named, • Maintain all business records in accordance account and department. or with the company’s policies and procedures. • Never delay or accelerate the recording of that person’s legally authorized representative. revenue or expenses. Whenever a client signature is required, it must be an original signature of the client or his or her legally authorized representative.   17


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES A package mailed by a client containing a completed application and a check looked like it had been opened. Do I need to tell anyone about this? Yes. Even if nothing appeared to be missing, this is still a potential breach of the client’s privacy. Send an email to Privacy.Swat.Team@ampf.com, who will research and identify potential risk. Contact your leader, registered principal, the Employee Relations Group Service Center at 1.877. 267.4748, the Ethics Hotline at 1.800.963.6395 or Safe Call in the UK at 0800 915 1571 if you: • Believe financial information or business records are not reported or maintained accurately and completely. • Feel pressure to report inaccurate or incomplete financial or business information. • Are asked to prepare or destroy documents in violation of company policy.   18


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES Treat everyone with dignity and respect We value our people, encourage their development and reward their performance. Why ethics matter We expect all persons to behave in a values- What you need to know driven manner, which includes welcoming diversity and treating all people with dignity and • We are good citizens in our communities. respect. Discriminatory treatment and • We make all reasonable efforts to maintain a Freedom from fear and violence in the workplace harassment are illegal and violate our company safe and healthy work environment for our values. Therefore, we encourage individuals to We prohibit the possession of weapons in the report any violations. employees and visitors. workplace or when conducting business on behalf of • We prohibit discrimination or harassment. the company. You may not assist or permit others to possess weapons in the workplace. We expect you to: Equal employment opportunity Importance of diversity • Treat others the way you would like to Employees, financial advisors and leaders are be treated. responsible for complying with the company’s Equal We are committed to valuing and supporting • Be an example to the next generation Employment Opportunity Policy, Individual Treatment diversity in the workplace and community. of leaders. Policy and related policies, and anti-discrimination Employees, field members and staff represent many and anti-harassment laws. Leaders have the added age groups, ethnicities, family structures, races, • Support a diverse and safe work responsibility of ensuring compliance with those religions, sexual orientations, nationalities and mental environment. policies and laws. and physical abilities. • Notify your local or onsite security personnel or Freedom from discrimination Non-retaliation local law enforcement immediately if you see anyone exhibiting threatening behavior or if We prohibit discrimination or harassment against any We do not retaliate against or intimidate an there is a potentially dangerous situation at person on the grounds of race, color, religion, individual who makes a complaint, assists in making a your workplace. national origin, disability, age, sex, marital status, complaint or is a witness in an investigation. Our sexual orientation, gender identity, veteran status or values and the law protect an individual who, in good − Security Services citizenship. faith, reports discrimination, harassment, threats of 1.800.455.5187 violence or any inappropriate behavior. Each of us, particularly leaders, is responsible for − Safe Call (UK) creating and maintaining a work environment free of Safety, health and the environment 0800 915 1571 discrimination and harassment. − Employee Relations Group Service Center ERGSC@ampf.com   19


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES We make all reasonable efforts to provide and maintain a safe and healthy working environment for our employees and visitors. A colleague in my department has been acting very erratically lately. He complains that he has been treated unfairly at work and talks about “getting even” with people. What should I do? Call Security Services or your local security personnel immediately and explain the situation. You share the responsibility of helping the company maintain a safe environment for all of our employees and visitors. As long as you act in good faith, you will not face any retaliation for sharing your concerns.   20


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES Navigate your ethical questions Consider your actions carefully. Ask for guidance when you need it. What you need to know everyone reporting or assigned to them, including visitors and contractors, regardless • We make decisions with integrity. We expect you to: of their work location. • We expect our leaders to set an example of If you are an individual contributor • Be aware of the consequences of your actions. courteous and respectful behavior toward their We expect all leaders to set the right ethical team members and others. • Ask for guidance when you need it. example for the company and its employees, • Ask yourself about a potential behavior or Related policies regardless of how many people they lead. But even action: The Code of Conduct and the related policies if you aren’t a leader, we expect you to be an example of this same honest and ethical behavior − Is it consistent with the Code and other cannot, and do not attempt to, address every for others on your team. Remember that others company policies? possible situation or circumstance that you may encounter. You are responsible for becoming may model their behavior based on yours, − Is it ethical? familiar with the Code of Conduct and related especially if you have more experience or have − Is it legal? policies, adhering to the principles and rules stated been with the company for a longer period of time. in them and seeking advice and guidance when Never make jokes about complying with the law, − Am I setting a good example? you are uncertain as to the proper course of our policies and procedures or the Code of − Will it put the company at undue risk? action. Conduct. Never belittle anyone for asking what the right thing to do is. − Will it reflect poorly on the company If you are a leader or me? • If someone on your team asks for your advice Leaders at all levels are responsible for continually on how to handle an ethical question, − Would I want to read about it in the news emphasizing integrity as a standard of encourage him or her to speak with your or on social media? performance for all employees, demonstrating leader. how employees and others should be treated with − How would I explain my actions to my dignity and respect and creating and maintaining a • Be supportive and remind the person that we colleagues, friends and family? work environment free of discrimination and have a strict policy against retaliation for harassment. reports made in good faith. • Leaders should always seek legal advice about • How you behave and what you say matters. the laws that may apply to a particular situation. • Leaders are responsible for the health, safety and welfare of their departments, and   21


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES Consequences for non-compliance Remember that asking for guidance before you act may help you avoid disciplinary action for violating the Code or a law, rule or regulation. What you need to know or potential client, a leader or member of We expect you to: management, or failure to perform work as • We will not accept ignorance or oversight as Talk to your leader or any of these resources required or assigned; and excuses for behavior that violates the Code, about any situation that concerns you: related policies or any law or regulation. • Violations of safety or health laws or regulations • Your Human Resources or engaging in conduct that creates a safety or • We retain the right to determine whether health hazard. business partner specific actions or behaviors violate the Code of • Employee Relations Group Service Center – Conduct. In addition, if you violate the law during the course of 1.877.267.4748 your employment you may be subject to criminal and Violations of the Code civil penalties as well as payment of monetary • General Counsel’s Organization – Personal conduct that violates the Code includes, but damages to the company or third parties. 1.612.671.3602 is not limited to: Disciplinary action may also be taken against an • Executive Vice President, Human Resources – • Willful or negligent damage to company employee or advisor who: 1.612.671.3997 property or the property of others; • Authorizes, directs, approves, participates in or • Corporate Secretary’s Office – • Theft or dishonesty, including falsification of encourages violations of the Code; 1.612.678.0106 company records or furnishing false or • Deliberately fails to report or conceals violations • Ethics Hotline – 1.800.963.6395 incomplete information on expense forms, time or deliberately withholds or misstates relevant • Personal Trading Hotline – 1.612.671.5196 records, employment applications or other information; documents related to your employment; • Suspicious Activity Hotline – 1.612.671.6166 • Retaliates against any other employee because • Inappropriate behavior or personal attire he or she reported a suspected violation in good • Safe Call (UK) – 0800 915 1571 that is unprofessional or embarrasses the faith; or • FCA Whistleblowing (UK) – company or its clients, including posting • Knew or should have known about a violation by whistle@fca.gov.uk or transmitting offensive or inappropriate material on the internet or any social people under his or her supervision and did not • Public Concern at Work (UK) – media site; promptly report it. helpline@pcaw.co.uk • Disruptive or offensive behavior while conducting company business, including insubordination, willful disregard of company policies or procedures, disrespect toward a client   22


 
Exhibit 14(c) CONTENTS | INTRODUCTION | REPORT YOUR CONCERNS | ETHICAL PRINCIPLES | NAVIGATE YOUR ETHICAL QUESTIONS | CONSEQUENCES FOR NON-COMPLIANCE | RESOURCES Resources Refer to related company policies, procedures or related resources for questions or additional information. This list contains only a portion of the policies and procedures that may apply to you or that may provide helpful guidance in your role. Search Inside, AdvisorCompass, Complisource or other company intranet systems for these and additional policies. • Ameriprise Financial Global Anti-Money Laundering • Columbia Threadneedle Investments Privacy and • Individual Treatment Policy and Economic Sanctions Policy Information Security and Identity Theft Prevention • Intellectual Property Policy Program • Ameriprise Financial Personal Trading Policy • Mandatory Training: Annual Requirements • Communications and Disclosure Policy • Ameriprise Financial Political Contributions (“Pay to • Mandatory Training: New-Hire Requirements Play”) Policy • Corporate Compliance Manual • Outside Business Activities Policy • Ameriprise Financial Public Appearances and • Corporate Supervision Manual • Record and Information Management Policy Interaction with the Media Policy • Data and Information Sharing Guidelines • Client Privacy Principles • RiverSource Gifts, Entertainment and Marketing • Dual Registration Policy Support Policy • Columbia Threadneedle Investments • Electronic Communication Acceptable Use Policy Activities Involving Outside Entities or Family • Secure Workplace Policy Relationships Policy • Equal Employment Opportunity Policy • Social Media Policy • Columbia Threadneedle Investments Employee • Facility Rules, Guidelines and Standards • Threadneedle Other Conflicts of Interest Policies Registration and Licensing of Use Applicable to Covered Persons • Columbia Threadneedle Investments • Gifts and Business Entertainment Policy - • Threadneedle Market Abuse & Insider Dealing Firm Registration, Regulatory Filings, and Disclosure Ameriprise Financial Services, Inc. Policy Policy • Gifts and Business Entertainment Policy - • Threadneedle Conflicts of Interest Policy American Enterprise Investment Services • Columbia Threadneedle Investment Gifts, • Threadneedle Outside Activities & Family Entertainment and Other Benefits Policy • Global Anti-Corruption Policy and Guidelines Relationships Policy • Columbia Management International Compliance • Columbia Threadneedle Investments Global • Threadneedle Gifts & Corporate Hospitality Policy Policy for Columbia Management Non-U.S. / Offshore Personal Account Dealing and Code of • Threadneedle Treating Customers Fairly Sales and Service Activities Ethics Policy • Threadneedle Whistleblowing Policy • Columbia Threadneedle Investments Material • Handling Whistleblower Claims Policy Nonpublic Information Policy • HIPAA Policies and Procedures Manual • Your Guide to a Safe and Respectful Workplace Policy • Columbia Threadneedle Investments Political • Identity Theft Prevention Policy Contributions Policy • Information Security Policy • Columbia Management Portfolio Holdings Disclosure Policy   23


 
Exhibit 14(c) Notes This document does not create a contract of employment or a contract for any specific term or condition of employment between Ameriprise Financial and an employee. Except as provided otherwise by the laws of a foreign jurisdiction, the relationship between Ameriprise Financial and an employee is at-will, meaning that either the employee or the company may terminate it at any time for any reason, with or without advance notice o r progressive disciplinary action. The company reserves the right to make changes in or discontinue company policies, compensation plans, benefits and programs as it deems appropriate and these changes may be implemented even if they have not been communicated in this (or by change to this) document or otherwise. If this document refers to any company benefit program, it describes only certain highlights of the company’s benefit program. It does not supersede the actual provisions of the applicable plan documents, which in all cases are the final authority. The applicable plan administrator has the sole authority and discretion to determining your eligibility to participate in the plan, interpret the plan documents and administer of the plans. Ameriprise Financial takes reasonable efforts to ensure the accuracy of the contents of policy documents and in the administration of its policies and programs. The company does not assume responsibility for consequential damages caused by administrative or clerical errors. Financial Planning | Retirement | Investments | Insurance Ameriprise Financial, Inc. Corporate Secretary’s Office 1098 Ameriprise Financial Center, Minneapolis, MN 55474 ameriprise.com Revised July 1, 2018 © Ameriprise Financial, Inc. All rights reserved.