Exhibit

Exhibit 10.27

EXCHANGE AGREEMENT

This Exchange Agreement (this “Agreement”), dated as of November ___, 2019, is entered into by and among Sprout Social, Inc., a Delaware corporation (the “Company”), and Justyn Howard, Gil Lara, Aaron Rankin, Peter Soung, the Rankin Family 2013 Trust, the Aaron Edward Frederick Rankin Revocable Trust, the Rankin Family 2013 Non-Exempt Trust, the Yeming Shi Rankin Revocable Trust, the Peter Soung Revocable Trust, the Peter Soung 2019 Gift Trust, the Nisha Soung 2019 Gift Trust, the JRH Gift Trust, the EEH Revocable Trust, the JRH Revocable Trust and the EEH Gift Trust (collectively, the “Stockholders”).

WHEREAS, in connection with the initial public offering of the Class A Common Stock, par value $0.0001 per share, of the Company, the Company and the Stockholders desire to exchange each share of common stock, par value of $0.0001 per share (the “Common Stock”), held by the Stockholders for one (1) share of Class B Common Stock, par value $0.0001 per share (the “Class B Common Stock”), of the Company effective upon the filing and effectiveness of the Amended and Restated Certificate of Incorporation of the Company with Secretary of State of the State of Delaware (the “Effective Time”), upon the terms and conditions set forth herein (the “Exchange”).

NOW THEREFORE, in order to implement the foregoing and in consideration of the mutual agreements contained herein and for other good and valuable consideration, the receipt and adequacy of which is hereby acknowledged, the Company and the Stockholders agree as follows:

Section 1.Exchange of Shares. At the Effective Time, the Company shall issue to each Stockholder, and each Stockholder shall receive and accept from the Company, the number of shares of Class B Common Stock set forth on Annex A attached hereto (such shares, the “New Shares”) in exchange for:

(a) all of such Stockholder’s rights, interests and claims with respect to all of the shares of Common Stock held by such Stockholder immediately prior to the Effective Time (the “Old Shares”); and

(b) the release by such Stockholder as set forth in Section 2 hereof.

Notwithstanding anything to the contrary set forth herein, any stock certificate representing Old Shares of Common Stock outstanding immediately prior to the Effective Time shall, from and after the Effective Time, be deemed to represent an equivalent number of shares of Class B Common Stock pursuant to the Exchange.

Section 2. Release of Claims. In consideration for the New Shares to be issued in exchange for the Old Shares, each Stockholder, its successors and assigns, and all persons or entities acting by, through, under or in concert with such Stockholder, do hereby release and forever discharge (a) the Company, (b) all past and present officers, directors, employees, counsel, agents, representatives and controlling persons, if any, of the Company, (c) all past and present affiliates and subsidiaries of the Company and (d) all of the past and present officers, directors, employees, counsel, agents, representatives and controlling persons, if any, of such subsidiaries and affiliates from any and all claims, actions or proceedings (and hereby waives any such claims, actions or

proceedings) of any nature which have been, could have been, or could be brought in any local, state or federal court, administrative agency or other tribunal, including, but not limited to, those arising under common law, federal law or state statutory law, in law or in equity, suits, debts, liens, contracts, agreements, including, but not limited to, any escrow agreement, investors’ agreement, stock option agreement, or subscription or stock purchase agreement with the Company, promises, liabilities, claims, demands, damages, losses, costs or expenses, of any nature whatsoever, known or unknown, fixed or contingent, including all claims for incidental, consequential, punitive or exemplary damages or equitable relief arising out of any of the foregoing, which such Stockholder now has or may hereafter have against any of the foregoing released parties, arising out of or related to the Old Shares (or any right, warrant, option, restricted stock unit agreement, restricted stock agreement or other security or instrument evidencing, or convertible into or exchangeable or otherwise exercisable for, any shares of Common Stock) or the rights, powers or preferences of such Stockholder as a holder.

Section 3. Representations and Warranties.

(a) Representations and Warranties of Stockholders. Each Stockholder hereby represents, warrants and covenants to the Company as follows:

(i) As of immediately prior to the Effective Time, such Stockholder is, the record and beneficial owner of the number of Old Shares set forth on Annex B attached hereto, has good and valid title to such Old Shares and has sole dispositive power over such Old Shares. Other than this Agreement, there are no agreements or arrangements of any kind, contingent or otherwise, to which such Stockholder is a party obligating such Stockholder to transfer, sell, tender, pledge, encumber, assign or otherwise dispose of any of the Old Shares, or cause any of the Old Shares to be transferred, sold, tendered, pledged, encumbered, assigned or otherwise disposed of. No person has any contractual or other right or obligation to purchase or otherwise acquire any of the Old Shares.

(ii) As of immediately prior to the Effective Time, the Old Shares held by such Stockholder as set forth on Annex B constitute all of the issued and outstanding shares of Common Stock owned of record or beneficially owned by such Stockholder, and the Stockholder does not own (or have any claim to own) beneficially or of record, any other shares of Common Stock (or any right, warrant, option or other security or instrument evidencing, or convertible into or exchangeable or otherwise exercisable for any shares of Common Stock).

(iii) Such Stockholder has all requisite power, capacity and authority to enter into this Agreement and to consummate the transactions contemplated hereby, and the execution and delivery of this Agreement by such Stockholder and the consummation by such Stockholder of the transactions contemplated hereby have been duly authorized by all necessary action, if any, on the part of such Stockholder (and no other actions or proceedings on the part of such Stockholder are necessary to authorize the execution and delivery by such Stockholder of this Agreement or the consummation by such Stockholder of the transactions contemplated hereby).

(iv) This Agreement has been duly and validly executed and delivered by such Stockholder and, assuming due power and authority of, and due execution and delivery by,

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the other parties hereto, constitutes a valid and binding agreement of such Stockholder, enforceable against such Stockholder in accordance with its terms.

(v) The execution and delivery of this Agreement by such Stockholder does not, and the performance by such Stockholder of its agreements, covenants, and obligations hereunder will not, conflict with, result in a breach or violation of or default under (with or without notice or lapse of time or both), or require notice to or the consent of any natural person, corporation, partnership, limited liability company, firm, association, trust, government, governmental agency or other entity, whether acting in an individual, fiduciary or other capacity (any of the foregoing, a “Person”), under, any provisions of the organizational documents of such Stockholder, or any agreement, commitment, law, rule, regulation, judgment, order or decree to which such Stockholder is a party or by which such Stockholder is, or any of its assets are, bound, except for such conflicts, breaches, violations or defaults that would not, individually or in the aggregate, prevent or delay consummation of the transactions contemplated by this Agreement or otherwise prevent or delay such Stockholder from performing its agreements, covenants or obligations under this Agreement.

(b) Representations and Warranties of the Company. The Company hereby represents, warrants and covenants to each Stockholder as of the Effective Time as follows:

(i) The Company is a corporation duly organized, validly existing and in good standing under the laws of the State of Delaware;

(ii) The Company has all requisite power, capacity and authority to enter into this Agreement and to consummate the transactions contemplated hereby and, except for the filing of the Amended and Restated Certificate of Incorporation with the Secretary of State of the State of Delaware, the execution and delivery of this Agreement by the Company and the consummation by the Company of the transactions contemplated hereby have been duly authorized by all necessary action, if any, on the part of the Company (and no other actions or proceedings on the part of the Company are necessary to authorize the execution and delivery by the Company of this Agreement or the consummation by the Company of the transactions contemplated hereby).

(iii) This Agreement has been duly executed and delivered by the Company and, assuming due power and authority of, and due execution and delivery by, the other parties hereto, constitutes a valid and binding obligation of the Company, enforceable against the Company in accordance with its terms, subject to bankruptcy, insolvency, fraudulent transfer, moratorium, reorganization or similar laws affecting the rights of creditors generally and the availability of equitable remedies (regardless of whether such enforceability is considered in a proceeding in equity or at law).

(iv) The execution and delivery of this Agreement by the Company does not, and the performance by the Company of its agreements, covenants, and obligations hereunder will not, conflict with, result in a breach or violation of or default under (with or without notice or lapse of time or both), or require notice to or the consent of any other Person (other than any filings that will be made by the Company with the U.S. Securities and Exchange Commission promptly following the execution and delivery of this Agreement, the disclosures set forth therein and the consents of the Stockholders provided in Section 4 hereof), under any provisions of the certificate

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of incorporation or bylaws of the Company, or any agreement, commitment, law, rule, regulation, judgment, order or decree to which the Company is a party or by which the Company is, or any of its assets are, bound, except for such conflicts, breaches, violations or defaults that would not, individually or in the aggregate, prevent or delay consummation of the transactions contemplated by this Agreement or otherwise prevent or delay the Company from performing its agreements, covenants or obligations under this Agreement.

(v) The New Shares, when issued in accordance with the terms of this Agreement, will be duly issued, fully paid and nonassessable shares of Class B Common Stock under the General Corporation Law of the State of Delaware.

(c) No Other Representations or Warranties. Each Stockholder hereby agrees and acknowledges that, except for the representations and warranties of the Company expressly set forth in Section 3(b), none of such Stockholder or any of its affiliates, associates, directors, officers, attorneys, accountants, agents, members, managers, partners, employees, stockholders, equity holders or controlling person is relying on, or has relied on, any upon any information from or representation or warranty by the Company, any subsidiary of the Company or any of their respective directors, officers, attorneys, accountants, agents, members, managers, partners, stockholders or employees in determining whether to enter into this Agreement or consummate the transactions contemplated hereby. The Company hereby agrees and acknowledges that, except for the representations and warranties of the Stockholders expressly set forth in Section 3(a), none of the Company, any of its subsidiaries or any of their respective affiliates, associates, directors, officers, attorneys, accountants, agents, members, managers, partners, employees, stockholders, equity holders or controlling person is relying on, or has relied on, any upon any information from representation or warranty by the Stockholders or any of their respective directors, officers, attorneys, accountants, agents, members, managers, partners, stockholders or employees in determining whether to enter into this Agreement or consummate the transactions contemplated hereby.

Section 4. Further Assurances. From time to time from and after the Effective Time, at the request of the Company and without further consideration, each Stockholder shall execute and deliver such additional documents as may be necessary or desirable to consummate and make effective, in the most expeditious manner practicable, the Exchange and other transactions contemplated by this Agreement.

Section 5. Governing Law; Jurisdiction. This Agreement and all acts and transactions related hereto, whether in contract, tort or otherwise, shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to the conflicts of laws principles thereof. In any action, suit or proceeding between any of the parties hereto arising out of or relating to this Agreement or the transactions contemplated hereby, each of the parties hereto (i) irrevocably and unconditionally consents and submits to the exclusive jurisdiction and venue of the Court of Chancery of the State of Delaware (or, solely to the extent that the Court of Chancery does not have subject matter jurisdiction, any other state or federal court of competent jurisdiction located in the State of Delaware), (ii) agrees that all claims in respect of such action, suit or proceeding shall be heard and determined exclusively in accordance with clause (i) of this Section 5, (iii) waives any

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objection to laying venue in any such action or proceeding in such courts determined in accordance with this Section 5, (iv) waives any objection that such courts determined in accordance with this Section 5 are an inconvenient forum or do not have jurisdiction over any party and (v) agrees that service of process upon such party in any such action, suit or proceeding shall be effective if such process is given as a notice in accordance with Section 10 hereof.

Section 6. Assignment; Binding Effect; Benefits. This Agreement is not assignable without the written consent of each of the other parties hereto. Subject to the foregoing, the provisions of this Agreement shall be binding upon and inure to the benefit of the parties and their respective heirs, legal representatives, successors and permitted assigns. Nothing in this Agreement, express or implied, is intended or shall be construed to give any person other than the parties hereto or their respective successors or assigns (except for the persons released pursuant to Section 2 hereof) any legal or equitable right, remedy or claim under or in respect of any agreement or any provision contained herein.

Section 7. Entire Agreement. This Agreement (including the annexes attached hereto) and the Certificates of Designation constitute the entire agreement among the parties hereto with respect to the subject matter hereof and supersede all prior agreements and understandings, both written and oral, among the parties hereto with respect to the subject matter hereof (including, without limitation, with respect to the Old Shares and the New Shares).

Section 8. Amendment. This Agreement may be amended only by a written instrument signed by each of the parties hereto that specifically states that it is amending this Agreement.

Section 9. Counterparts. This Agreement may be executed in counterparts or in facsimiles, each of which shall be deemed an original and all of which together shall constitute one and the same instrument.

Section 10. Notice. All notices and other communications hereunder shall be in writing and shall be deemed to have been duly delivered and received hereunder (i) one (1) business day after being sent for next business day delivery, fees prepaid, via a reputable nationwide overnight courier service, (ii) immediately upon delivery by hand or (iii) by e-mail or facsimile upon receipt of a written or electronic confirmation of delivery by, or on behalf of, the other party or parties, in each case to the intended recipient as set forth below:

(A) if to the Company, to:

Sprout Social, Inc.

131 S Dearborn St.

Suite 700

Chicago, IL 60603

Attention: Heidi Jonas, General Counsel

E-mail: heidi@sproutsocial.com

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(B) if to a Stockholder, at the address or facsimile number of such Stockholder shown on Schedule I, or at such other address as such Stockholder may have furnished to the Company and the other Stockholders in writing.

[Signature Page Follows]

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IN WITNESS WHEREOF, each of the parties has executed this Agreement as of the date first written above.



COMPANY:

SPROUT SOCIAL, INC.


By:
Name:
Title:

[Signature Page to Exchange Agreement]



	STOCKHOLDERS:
	JUSTYN HOWARD, in his individual capacity



	GIL LARA, in his individual capacity



	AARON RANKIN, in his individual capacity



	PETER SOUNG, in his individual capacity



	RANKIN FAMILY 2013 TRUST By Yeming Shi Rankin, as Trustee



	AARON EDWARD FREDERICK RANKIN REVOCABLE TRUST By Aaron Rankin, as Trustee



	RANKIN FAMILY 2013 NON-EXEMPT TRUST By Yeming Shi Rankin, as Trustee



	YEMING SHI RANKIN REVOCABLE TRUST By Yeming Shi Rankin, as Trustee

[Signature Page to Exchange Agreement]



	PETER SOUNG REVOCABLE TRUST By Peter Soung, as Trustee



	PETER SOUNG 2019 GIFT TRUST By Nisha Soung, as Trustee



	NISHA SOUNG 2019 GIFT TRUST By Peter Soung, as Trustee



	JRH GIFT TRUST By Elizabeth E. Howard, as Trustee



	EEH REVOCABLE TRUST By Elizabeth E. Howard, as Trustee



	JRH REVOCABLE TRUST By Justyn Howard, as Trustee



	EEH GIFT TRUST By Justyn Howard, as Trustee

[Signature Page to Exchange Agreement]

Schedule I



Investor	Contact Information
Justyn Howard
Gil Lara
Aaron Rankin
Peter Soung
Rankin Family 2013 Trust
Aaron Edward Frederick Rankin Revocable Trust
Rankin Family 2013 Non-Exempt Trust
Yeming Shi Rankin Revocable Trust
Peter Soung Revocable Trust
Peter Soung 2019 Gift Trust
Nisha Soung 2019 Gift Trust
JRH Gift Trust
EEH Revocable Trust
JRH Revocable Trust
EEH Gift Trust

Annex A



New Shares of Class B Common Stock¹
Justyn Howard	242,155 shares
Gil Lara	1,257,930 shares²
Aaron Rankin	0 shares
Peter Soung	0 shares
Rankin Family 2013 Trust	1,250,962 shares
Aaron Edward Frederick Rankin Revocable Trust	1,087,198 shares
Rankin Family 2013 Non-Exempt Trust	1,641,541 shares
Yeming Shi Rankin Revocable Trust	85,977 shares
Peter Soung Revocable Trust	809,199 shares
Peter Soung 2019 Gift Trust	60,000 shares
Nisha Soung 2019 Gift Trust	45,000 shares
JRH Gift Trust	285,000 shares
EEH Revocable Trust	50,000 shares
JRH Revocable Trust	2,793,971 shares
EEH Gift Trust	300,000 shares

__________________________

¹ To the extent a stock split were to occur, these share numbers will be adjusted proportionately.

² Assumes the exercise of 105,000 vested options by Mr. Lara.

Annex B



Old Shares of Common Stock
Justyn Howard	242,155 shares
Gil Lara	1,257,930 shares³
Aaron Rankin	0 shares
Peter Soung	0 shares
Rankin Family 2013 Trust	1,250,962 shares
Aaron Edward Frederick Rankin Revocable Trust	1,087,198 shares
Rankin Family 2013 Non-Exempt Trust	1,641,541 shares
Yeming Shi Rankin Revocable Trust	85,977 shares
Peter Soung Revocable Trust	809,199 shares
Peter Soung 2019 Gift Trust	60,000 shares
Nisha Soung 2019 Gift Trust	45,000 shares
JRH Gift Trust	285,000 shares
EEH Revocable Trust	50,000 shares
JRH Revocable Trust	2,793,971 shares
EEH Gift Trust	300,000 shares

__________________________

³ Assumes the exercise of 105,000 vested options by Mr. Lara.