EDGAR Filing Documents for 0001031029-13-000019

Form 10-K - Annual report [Section 13 and 15(d), not S-K Item 405]:

SEC Accession No. 0001031029-13-000019

Filing Date

2013-03-08

Accepted

2013-03-08 15:55:16

Documents

Period of Report

2012-12-31

Document Format Files

Seq	Description	Document	Type	Size
1	FORM 10-K	srt-20121231x10kdoc.htm	10-K	1389217
2	SECOND AMENDMENT TO CREDIT AND SECURITY AGREEMENT	srt-ex1040_20121231x10k.htm	EX-10.40	32220
3	THIRD AMENDMENT TO CREDIT AND SECURITY AGREEMENT	srt-ex1041_20121231x10k.htm	EX-10.41	114949
4	CONTACT CENTER SERVICES MASTER AGREEMENT WITH AT&T SERVICES, INC.	srt-ex1042_20121231x10k.htm	EX-10.42	1580278
5	SUBSIDIARIES OF THE REGISTRATION	srt-ex211_20121231x10k.htm	EX-21.1	20782
6	CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM	srt-ex231_20121231x10k.htm	EX-23.1	3712
7	CERTIFICATION OF CEO PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT	srt-ex311_20121231x10k.htm	EX-31.1	11263
8	CERTIFICATION OF CFO PURSUANT TO SECTION 302 OF THE SARBANES OXLEY ACT	srt-ex312_20121231x10k.htm	EX-31.2	11256
9	WRITTEN STATEMENT OF THE CEO AND CFO FURNISHED PURSUANT TO SECTION 906	srt-ex321_20121231x10k.htm	EX-32.1	8470
	Complete submission text file	0001031029-13-000019.txt		12368259

Data Files

Seq	Description	Document	Type	Size
10	XBRL INSTANCE DOCUMENT	srt-20121231.xml	EX-101.INS	1813479
11	XBRL TAXONOMY EXTENSION SCHEMA DOCUMENT	srt-20121231.xsd	EX-101.SCH	57480
12	XBRL TAXONOMY EXTENSION CALCULATION LINKBASE DOCUMENT	srt-20121231_cal.xml	EX-101.CAL	104534
13	XBRL TAXONOMY EXTENSION DEFINITION LINKBASE DOCUMENT	srt-20121231_def.xml	EX-101.DEF	324509
14	XBRL TAXONOMY EXTENSION LABEL LINKBASE DOCUMENT	srt-20121231_lab.xml	EX-101.LAB	824715
15	XBRL TAXONOMY EXTENSION PRESENTATION LINKBASE DOCUMENT	srt-20121231_pre.xml	EX-101.PRE	482191

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